We book the late ghost bus tour and it did not disappoint. The tour guide was knowledgeable and…read moreengaging, the bus driver was kind and kept the A/C comfortable, and the gift shop was absolutely amazing. Sisters Grimm did not disappoint. Would definitely recommend comfortable shoes, clothes, and mosquito spray for the graveyard portion.

Sisters Grimm is a fun shop to visit if you're visiting Downtown and are looking for some Gothic…read moreliterature and some unique finds. We found some amazing perfume, a Journal, a spooky puzzle, and a couple books. The store has a sitting parlor which is so lovely and spooky. I was hoping for a few more Oddities. They had some beautiful pinned insects but was hoping for more GRIMM oddities. They also give Ghost Tours, which we didn't have a chance to attend.

Good time riding, driver very knowledgeable of the area. $1.50 a fare. If you do want to walk…read morearound San Antonio this a great way to quickly see while riding but of course you need to have local map.

Philip was wonderful guide on trolley tour.. so glad we chose this to experience San Antonioread more

If you're looking for an experienced, well traveled travel agent, please partner with…read moreSmith-Hairston Travel for your travel needs. :)

Mrs. Lolita was amazing. She booked our D.R trip and everything went perfectly, from the…read morebeginning and even after. She kept in touch thru the making payments timeframe and made sure we completed all required forms before the trip. She is officially and will always be my Travel agent.

Good way to get an overview of the city and not to hassle with parking. Drivers nice and efficient.read more

I signed up for the Wine Tour. Apparently I was the only one who booked that tour for the day. I…read morefelt they should have cancelled the tour and notify me. Instead, they pulled a "bait and switch", telling me it was not an interesting tour and that I would have more fun on the Hill Country Tour, which was cheaper. That would have been fine, but the told me they could not refund the difference. I was told by the driver that he would take me to some wineries, which he did not. I also learned from the other passengers who were going on the Hill Country Tour that their bus was waiting "for another passenger who wanted to go to the Wine tour". This tells me they had already planned on NOT taking me on my original tour. I feel like they misrepresented their tours and ripped me off. Don't book with these guys if you are looking for honest tour operators.

Good price & a good trip. Stopped to get snacks & use the restroom, even though there was a…read morerestroom on the bus.

I purchased a ticket for the 5:30am bus from SAT to Katy, TX. I arrived at the bus station at…read more5:12am, where I was told travelers must arrive an hour prior to departure and the bus had already left. I read all of the fine print on my ticket and the website and do not see this information anywhere. I contacted Tornado to request a refund but did not get a response, so I contested the $50 charge through my credit card. Tornado replied to the claim by responding that I boarded the bus which I absolutely did not. I have proof of a roundtrip Uber ride to the Tornado Bus Depot and back home that morning beginning at 4:55am, and proof that I drove to Houston later that morning. I am disgusted at their dishonesty, and will continue to pursue this until I obtain my refund.

Do NOT use Roadrunner Charters if you need reliability, especially for a wedding or any event where…read moretiming matters. They do not hold any accountability and you will have to be the one to reach out and ask for updates. We hired them to transport our wedding guests from downtown Austin to our venue on April 11. My husband had let them know multiple times before that the guests needed to be picked up at 5pm. The bus didn't show up until 5:25 PM. Our 40 guests were stuck waiting outside in bad weather with little communication from the company. My wedding guest who was the point of contact had to call the driver four separate times just to find out where he was, and there was no proactive communication from the company. Extremely unprofessional and it was a bad start for our wedding guests. The 25 minute delay pushed our wedding ceremony start time back and cascaded through our entire event, costing us additional money in vendor overages. I reached out to the company to resolve this. It has now been over a week, I've called twice, and I have received zero response or accountability. The silence and the lack of apology speaks for itself. I am extremely frustrated because I have been professional the entire time, yet they have not been. If you are planning a wedding or any time-sensitive event, I strongly urge you to look elsewhere. A vendor that can't communicate during a crisis and won't take responsibility afterward is not one you can trust on your most important day

I absolutely hated Roadrunner Charters. On a band trip, Our bus broke down 5-10 minutes in and we…read morehad to wait for FOUR hours to send a replacement, and only because the principal called it in. This seems okay, right. Stuff happens. There are many Roadrunner Buses. Well, when we got onto our second bus, I put my backpack on the shelf and someone's lunch from 3 months, 6, a year ago, God knows when spilled on me. Into the bus ride, I found wrappers, dirty, rusty metal, and a piece of cloth. Did the people ever bother to clean up!? When we were heading back on a THIRD bus, the plastic above the overhead bins snapped. Never ride a Roadrunner or you'll have a very bad day.

I would just be echoing what most have already written. The other reviews are very accurate…read more My big issues included that when I reached out for more information via email I got no response. Also, they offered a pizza meal and it turned out to be Dominos. No offense to them but I was expecting a sit down inside with something more local. Not even paper plates and napkins. If you are expecting a tour of a winery, this not that kind of trip. It is a tour of wine places.

So the bus was clean, wifi equipped (though weak), and outlets on the back of each seat to stay…read morecharged. Weirdly had no music playing for the majority of the trip, guide blamed it as being unfamiliar with SA radio stations since she had just driven in from Houston. The tours are supposed to consist of three brewery/winery/distillery visits, I'd assumed it would be all of the same category i.e. all brewery or all winery but we had a two for one perk visiting Ranger Creek Brewing & Distillery in that we were getting to try their beers and whiskeys. We'd anticipated a bit of a story and a tour of the facility but honestly this one went on waY too long. Still, this visit was the high point once we realized we weren't limited in our samples and they were pouring full pints. Back on the bus to New Braunfels Brewing Co., a brewery known for its sour beers, many made with fruity elements and one spiced pickle beer. These were honestly a trip, we were presented two drink tickets and I sampled a pink beer, sour, and a splash of the pickle beer, spicy and sour. I didn't hate it but I didn't love it, one of the homies running the establishment sounded like Seth Rogen so that was a treat. The majority of the bus seemed to really dislike the visit though and I saw a few people tossing beers into sinks or nearby plants. Our last stop was the Grapevine, something I was super looking forward to but wound up being the most disappointed. I was anticipating a couple sweet glasses of wine to wind up the trip but after fighting downtown traffic down a narrow road, we were told we'd get 45 minutes to wander around since that's how long our host figured it'd take the bus to circle back. It was so disorganized, we literally just walked in to what felt like a super crowded gift shop where five or six people poured samples down a long bar. The wine samples offered, while delicious, were barely enough for a SIP. I asked our guide if we were supposed to tell them something to get actual glasses of wine and she told us we had to purchase the drinks, only the samples were free and only three samples at that. Okay, so what was all the money we spent on the tickets actually going towards? We got our tickets at a convention where they were offering a special price, 2 for $100 I think, then the day of the tour we were told to bring $20 cash for a tasting fee. What the what? Even after alllllll that, during the drive back to the drop-off point, our guide announces both she and the bus driver work for tips. $70+ at the end of the day and barely caught a buzz.

We did a 2 day tour in one day and this river walk boat ride was lovely! Thankful it wasn't on a…read moresuper hot day but even so the tour had a few shaded areas. Tour guide was informative and funny. I grabbed a slice of pizza thinking I had plenty time they had boarded already and waited on me. Thanks so much!! The boat ride provided a good overview of what's offered along the strip. We noted places to dine and a couple of hotels to check out in the future. The next day was a parade and that was fun. Would not have known had it not been for tour guide May 29, 2026

I hopped on the Go Rio San Antonio River Cruise thinking, "Alright, Texas Venice... let's not get…read morecarried away." Five minutes in boom full-blown water gun war. I'm talking grown adults acting like unsupervised 8-year-olds. Drinks flying, people ducking, one girl fighting for her dignity like her top came off ... and I'm pretty sure we came within inches of flipping that boat into the San Antonio River Walk. Meanwhile, the captain's just cruising along like, "This is fine. This is my Tuesday." Daytime? Beautiful, classy, postcard stuff. Nighttime? Turns into a floating bar fight with better lighting and a tour guide doing stand-up. End result: I came for a relaxing boat ride... Left feeling like I survived a low-speed aquatic bar brawl in one of the best spots in Texas.