I've waited a few months to post this review - I'll explain why…read more Our 20 year old daughter wanted to buy her own car, paid for by her, all cash. She had her eye on used Subaru models. We spotted a 2004 Subaru Forester at West Raleigh Auto, called and drove down the same afternoon. Really liked the car, the lot owner, Patrick, was extremely friendly and professional. We planned to come back the next day to get dad's opinion and most likely buy the car. Came back following morning, test drove a second time, made an offer on car (considering how much daughter had saved for a car), Patrick happily accepted and she bought the car. We noticed a few issues with car - rear view mirror was very discolored (with age), passenger window motor broken, car needed new wiper blades and car was not clean (it had literally only been on lot 1 day when we bought it). Patrick gave us an IOU for complete detail, replace all wiper blades, new window motor and new rear view mirror. No questions asked. We took the car home and I drove it back down to Patrick following Wednesday for the detail and repairs to be made - it took the mobile detail guy a few hours to clean, Patrick lent me a car from his lot and I just drove down to Crabtree Mall and killed the time. Very generous to lend me a car! ONLY issue we have is the following week, our daughter was running a few quick errands, locally here in WF. After her third stop in about 1/2 hour, she came out of Dollar Tree and the car would NOT start. She freaked out, called us panicking and said she turned key over and it wouldn't start. Tried four tries until it started for her. OMG. Car was only two weeks old to us and wouldn't start! What?! I texted Patrick immediately, he said bring it in on Monday, I'll have my mechanic look at it. Monday, I drove car down to Patrick, he loaned me a car again and his mechanic tried over and over to replicate stalling. He could not get it to stall... Long story short - we've owned car since first week of October. The car has stalled on me once (again after running a few quick in and out errands) and stalled on daughter on December 16. Very frustrating. Car will catch after a few tries but it undermines your confidence in the car. Oh, and there seems to be an issue with the passenger window again - we had window down, car stalled, window wouldn't go back up. After a few tries, we got car started again and window back up but daughter refuses to let anyone put passenger window down now. Saddens us that she saved up hard-earned money and there are still issues with the car but what can you do? Update 1/8/18: rear view mirror that Patrick installed completely broken and fogged over. Car stalled again twice today before finally starting. Final thoughts: Would I buy from Patrick again? Maybe. Would I get the car checked out independently before I bought it? Definitely. Is he a stand-up guy? Yes, he did try to replicate issue and just couldn't get it to happen. He stood by his word on all fixes and the complete detail (guy did a bang up job cleaning her car). Hope this review helps future used car buyers!

I bought a 2008 Jetta a year and a half ago for my daughter. I believe I got a very good deal on…read morethe car. It was clean and Greg was very helpful and responsive during the purchase process. I discovered the cd player didn't work and he had a new, upgraded radio installed complete with bluetooth. He also arranged for a locksmith to come and make 2 new keys for me at cost (which would have cost more than $300-400 at the dealership). So... why am I writing a review a year and a half after the purchase of this vehicle? Well...you know teenagers... :( The good news is that my daughter is fine and no other vehicle or property was involved.... but she hydroplaned, crossed the yellow line and went off the road and into a grassy gully. Our better angels were watching over her that day and thank God nobody else was in the car and nobody was seriously injured. The car, on the other hand, was not worth repairing...... so ..... I am in the market for another used car ... and I am going to be heading back to West Raleigh Auto Sales to see what they have in stock!! I guess that is the whole point of providing a good customer experience, right? Make them want to come back for more and tell their friends.

Wonderful customer service. Very attentive. Bought a 2007 Toyota Tundra September 2020, was given…read moreall the details about the vehicle, was allowed to take it to my mechanic, and was fully informed about a minor accident the vehicle had. They even printed out a Carfax Report for me without asking. I had my own financing when I went to purchase the vehicle. The whole process room less than 2 hours, closer to 90 minutes and I even got a free Diet Coke out of the deal. Highly suggest dropping by Eagle Rock Motors and see what they've got. It'll be much less painful than a large dealership, for sure.

I would not recommend buying a car from this dealership. I purchased a vehicle and started having…read moreissues before I even made it home. The check engine light came on the very next day, and within a week, I was facing a $2,500 repair bill. I've only had the car for two weeks. I trusted the owner and explained that I needed a reliable vehicle for my son since our current one already had issues. He reassured me that this was a good, dependable car -- but now I'm left with two vehicles that both have problems. I've tried reaching out and even went by the shop to get a resolution, but haven't received any help or response.

I purchased a car from this place on February 7th 2019. The dealer Mahamed assured me the car had…read moreno major issues. Paid him CASH 6500 for the 2009 Murano and an additional 700 dollars for taxes and title, which I thought was a bit much. Car was back in his shop two days later leaking power steering fluid. All he did was fill the car with more power steering fluid. 3 days later the same problem occurred. Was told to take the car to Grecham Lake repair shop and was charged $492 for repair. Owner agreed to pay part which was only $50 that I still haven't received. These ppl don't stand by their word and didn't care that the car needed major repairs. The engine light is on now because the catalytic converter is shot. So much for customer service. WARNING. DO NOT SHOP HERE. They ripped me off big time and will not make good on their word.

Great used car dealership. The cars are great deals, and clean. Kian was super easy to work with. I…read morehighly recommend this dealership!!!

We just want to say that Randy and his dealership offers the BEST car-buying experience we have…read moreever had. He cuts through the chase, stands behind his vehicles, and treats every customer like family. My youngest daughter purchased a Lexis from Randy in 2019. It was so beautiful that in two month's time I purchased a Lexis as well (equally beautiful). This year we returned and my husband purchased a gorgeous gray Lexis, and he is a BMW man! I guess you can say we are a Lexis family : ). Randy is our guy and we will only buy from him from now on... Great service, Great people, and Great vehicles! Bonner Family

I bought a 2018 Audi from this dealer 1year ago. My transaction went so smooth. The owners are very…read moreefficient. Randy and Ahmad are amazing. They work very hard to keep the customers happy. I would buy again. Thank you guys for all you do. Wanda J.

I would strongly recommend getting a second opinion before approving major repairs…read more I brought my 2021 GMC Yukon AT4 to Davenport GMC with a drivability issue just before my extended warranty expired. After their diagnosis, I was told the transmission needed to be replaced, and that repair was completed. The problem was still there immediately after I got the vehicle back. I was told to drive it for a "learning period," which I did, but nothing changed. After multiple return visits, I was then told the issue is now the engine and that it needs to be replaced. This all happened right after the warranty expired. At this point, the original problem has never been fixed, even after a major repair was done based on their diagnosis. Communication has also been an issue. I was told to contact the warranty company myself, but they confirmed that claims must be handled by the dealership and had no record of proper communication from them. The service manager, Chris, has been my main point of contact, and I've received inconsistent information throughout the process. I also had difficulty getting responses from upper management when trying to escalate.

Review for Davenport Auto Park in Rocky Mount, NC…read more I am deeply disappointed with how Davenport Auto Park handled my late husband's vehicle. After his passing, I contacted the dealership on August 9, 12, and 13, 2022, asking for the return of his GMC truck. I was told the vehicle had already been sold. However, sales records indicate the truck did not leave Rocky Mount until September 2022, long after my requests On August 9, 2022. I also have documentation showing that a power of attorney used in the transaction was voided by Cheryl Spruill, the dealership's title worker. Despite my requests, the dealership refused to return the vehicle. Matt Joyner, the sales manager, shifted blame onto the fact that I had legal representation, though I never disclosed my attorney's identity. As a company that promotes Christian values, I expected better integrity and compassion during such a sensitive time. Unfortunately, my experience left me feeling disregarded and mistreated. God Bless.

It's unfortunate I am back to update my review. If this update helps just 1 person I'll be glad I…read moretook the time to update. Buyer Beware would be the title is there was one. We purchased a vehicle 1.5 years ago from North Hills Motors and although there were some issues nothing out of the norm (except for a constant smell in the vehicle we could not place). We decided to upgrade to an suv and to our surprise during the trade i inspection we're told/shown the vehicle had been in an accident and was put back together poorly. In fact there was a leak in the trunk and the water was pooling under the mats (where spare tire is located) and growing mold (hence the smell), the side of the vehicle was not painted properly and the headlight was placed in the hole and held there by a piece of metal that has since rusted out. We believed NHM when they said they did a bumper to bumper check, showed us a clean car fax and signed off on the document that states no structural damage. Our mistake was not taking it to a mechanic for a pre purchase inspection. So please if you buy from NHM or any other used car dealer don't make the costly mistake we did...get the vehicle inspected by a third party before purchasing. We since have found out there have been others who have had similar experiences so again if my posting an update helps someone be more aware I'm happy I wrote it, learn from my mistake!

I'm glad others had great experiences here, but unfortunately, I won't be able to recommend buying…read morea car here. There were some issues with the purchase, and it has taken a lot longer than necessary to fix them all. The attitude was pretty unprofessional as well.

Great experience! I went in and talked to Mike about what I was looking for and the amount I…read morewanted to spend. Within two weeks he found exactly what I wanted. He even took it to my mechanic to have it checked out for me before I purchased it. Excellent experience and would highly recommend GR Motors.

When it was time to start looking for a second vehicle. We knew where we were going. And that was…read moreright back to our local and friendly dealer in Garner NC, G&R Motors. Mike and his son Hayes are the best at customer service and helping you and your family, in looking and buying a vehicle. This is our third vehicle from G&R Motors and I truly believe they are the best in the car business and our family thanks them for such a great and joyful experience! And we look forward to buying our next vehicle and many more from them.