Oliver People's is known for carrying some very high-end, quality glasses. I personally tend to purchase my glasses from my eye doctor's office and feel like most glasses are pretty similar. However, my mom wanted to stop in, so I came along. This location is beautiful. It's pristine, organized perfectly with everything in its right place. When we walked in, we were greeted by 2 employees. There were no other customers, so it was somewhat overwhelming to have 2 employees hovering. We honestly felt like we were unable to enjoy the shopping and browsing experience because one of the sales people was all over us, instead of giving us space to browse and then approach her when ready. read more

Oliver Peoples - Eyewear & Opticians Near Me - San Diego, California

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I visited the shop at noon on a Wednesday morning. There was only one other customer in the store at the time. From the minute I stepped into the shop, I was enchanted. It is beautifully designed and laid out. The glasses are all within reach with plenty of mirrors around. The simple woods and lines of the design of the store are impeccable. Jasmine greeted me and my partner as soon as she was done with the other customer. We were both in need of glasses, one of us for an update from the '90s, and the other to add to our collection. She did a great job with my reluctant partner, who felt very attached to his 1990s spectacles. Jasmine helped explain why the new selection, out of his normal color range, did a much better job of framing his blue eyes than his existing pair. They are fantastic on him. I was looking for another creative pair of glasses, as I'm embracing my big energy spectacle years! Jasmine did not disappoint, and helped me find an aqua seaglass colored pair of glasses. Jasmine went the extra step by sending me an email with a link to my insurance company so that I could immediately claim the cost of the glasses through my insurance vender. I really appreciated that extra touch and customer care. It's always been a dream of mine to own a pair of Oliver People's and Jasmine made the dream and experience top notch. I don't live near an Oliver Peoples, so I'll have to travel back down to San Diego when I'm ready for my second pair. Jasmine, thank you for making this a wonderful experience. read more

Great quality eyeglasses with a refined, timeless look. The frames feel sturdy but lightweight, and the fit is comfortable enough for all day wear. Jasmine, the salesperson who helped me, was excellent! She made the whole experience easy. Overall, I'm very happy with my Oliver Peoples glasses and would recommend them to anyone looking for premium eyewear. I recommend! read more

My wife and I have purchased dozens of products from OP in Fashion Valley over the years. The staff in the store are excellent. Wendy and Martha are the ones I know. We always receive a warm welcome and great customer service. IT'S UNFORTUANATELY THE LAB THAT LETS THE TEAM DOWN. They typically take too long and at the moment I'm trying to retrieve a pair of frames which they've been holding onto for weeks!!! I just want my frames back. Please!!!! Until they get the lab into shape, we'll be buying our eyewear elsewhere. In the meantime, can someone help me get my frames back? The store staff have tried but I'm still waiting.... read more

I need new glasses and happened to be wandering around Fashion Valley. I vaguely knew of the brand Oliver Peoples, but had no strong association. I went in. The store seemed very high end but when I picked up a pair of glasses and put them on they felt as cheap as a $40 pair bought online. So then I thought, "Maybe it's a brick and mortar version of one of these inexpensive online stores." But I looked at the price. $418. I also saw no frames I liked, most of them looked similar to each other (mostly roundish). Anyway, it reminded me of when Payless had an opening of a fake high end store, Palessi, and told people that their Payless shoes were $600 & people believed it. I've worn glasses for the majority of my life. I've bought both high end designer glasses and the aforementioned online $40 glasses and I've ended up going with moderately priced glasses for the most part. Similar frame styles are available from other retailers for a lot less. (You can also Google an LA Times article about how it costs like $15 to manufacture a quality pair of designer frames.) The lady working there was very nice and sales-persistent. read more

I have shopped at this location for over 15 years and the customer service is outstanding! I brought a friend with me recently and she was so impressed with Wendy and how much she was of help. Her expertise, willingness to adjust 3 pair of glasses that were not purchased at this store and make my friend very, very happy. In the past I have always been helped by Martha and Wendy and they are definitely my go to ladies!!! I'm never leaving disappointed and certainly appreciate both of these lovely ladies very much. read more

So maybe this review won't be helpful in terms of their glasses but I wanted to share my experience. My husband is in the military and the glasses they are issued are the worst; frames have the strength of aluminium foil. So imagine my horror when my husband steps on his glasses and mushes the crap out of them. I saw this play out in movie drama slow motion; it was bad. Anyways I called around a few places and no one is really open at 8pm at night that can fix glasses. Except this place. The lady on the phone (I'm so sorry I can't remember your name) said she would try to fix them if we came in. So we rushed down there to see her. True to her word she tried everything and then some to fix these glasses. She was in no way obligated to help us; she did it out of the kindness of her heart. Sadly the glasses couldn't be saved. She gave us referrals for places that might be able to help us, businesses cards, the whole 9 yards. In terms of the store it was clean and flawless looking. Their selection of glasses is really nice although I'm not sure they're my style nor in my price range. If I was in the mood to splurge on some awesome glasses I would totally come here again. Customer service and first impression are everything to me and you really set the bar high! read more

I tried again to give this place my business. But I'd go elsewhere if I were you. Total incompetence, basically everywhere. Now they just lie. They make up stories. Complete time wasters. And I could've had my frames equipped with new lenses the same day at another shop but like a fool, I decided to go with factory OP lenses. First she said she had them in stock, so I drive over there. Nope! Not in stock. She needs to send out my frames; be back in two weeks max. I decided to risk it. 2+ weeks later, not a word. So I call for an update. She still has my frames, they haven't gone anywhere. Out of nowhere, the lenses have to come directly from Italy now. Was she ever going to inform me? No. How much longer? She has no idea. Meanwhile, this punk has just been sitting on my frames. Can't be bothered to call me with her ludicrous story. At least then I could have picked up my frames. Nothing pisses me off more than people who deceive and connive and who simply cannot be trusted to be straight with customers. I've had enough of these tools. read more

Phone order review: I LOVE Oliver Peoples. Sadly, there isn't a store near Dallas. I was needed help locating an item so I called the corporate office. They were able to put me in contact with the San Diego store. I spoke to Renata. She was very helpful, professional and courteous. I received my order the next day. Everything was perfect! Thank you so much for your help. read more

I purchased some glasses a little while back and needed to have them refitted for me. Phil was an absolute joy to work with. He was extremely attentive and thorough. Phil helped me solve each question that I had, and yes I will be coming back- because of this man. Give this guy a raise he is absolutely incredible. read more

The experience was second to none. Wendy helped me pick out the perfect frames. She offered a selection of frames that were fully sanitized and worked with me to see what colors and styles fit my face best. Highly recommend coming into the store for the frames, but also the top notch customer service read more

Oliver Peoples exemplifies elegance and class. The glasses are expensive, but the quality, service, and look are worth it. A gentleman helped me select my glasses, and i love them. They have beautiful eyewear that compliments any facial shape. I will be returning again for sure. read more

Oliver Peoples - Awesome, classic display. - Eyewear & Opticians Near Me - San Diego, California

Martha and Leslie kindly answer all my questions all my questions and providing an excellent customer service. 5 plus stars

Omg, talk about POOR customer service! Seriously made me really sad since I used to really enjoy going here. I walked in and noticed that the employees were all packed up and ready to go. I asked them if they were closed and this one woman, older with a strong European accent, asked if they could help me. I said that my sunglasses are crooked and I was wondering if they could fix it. She rudely said "Did you sit on them?" in which I kindly replied "No.". She then went ahead and inspect my sunnies and was like "oh you wanna know why, it's because it's crooked here" and points to where it was crooked. I nodded my head since that's kind of the reason why I went in there the first place... She then asked me to put the sunnies on and I did, and then she said "Oh, it's because of your face, the sunglasses sit on your cheeks." .... uhm, I'm sorry, but that was extremely rude of you to say that. I came in asking for a simple repair and I did not want to be criticized for how the sunglasses look on my face. She then said she'll be right back, went into the "back room" for about 1 minute, and then came back with the glasses looking pretty much the same. It was awkward for my boyfriend and I to stand there with the other employees and their kids running around waiting for her... Anyway, she tried to be nice and said that if I had any issues to come back and they'll go ahead and help me. NO THANK YOU. I'm never coming back, that was probably the worst customer service I've ever experienced. I am truly disappointed since I used to love the customer service there, but no, I'm not going to support a business that was so rude to me. Good bye and good riddance. read more

Small, beautiful store inside fashion valley mall with great quality, super fashionable frames and great service. I've been a fan of this brand ever since their product placement in the movie, American Psycho (yes, it actually worked!). Because the look is clean, timeless, and they have a top notch reputation. They have a Gregory Peck frame for goodness sakes... Wendy helped up from start to finish - she was very knowledgable about different sunglass lens options -- they even have polarized glass (NOT plastic) lenses in different colors that costed $99 extra to customize into any frame, but provide extremely good vision. We had to come back a few times, because the color wasn't exactly what my friend wanted, but they allowed us to change it at no charge, no hassle. She gave us great recommendations, and was patient and sweet with us the entire time. It seems as though they are trained to work on each customer at a time, even if the store gets busy. Having 2-3 people on staff, its hard to service everyone, and the store does get busy. Unfortunately, I can imagine how frustrating this becomes during busy hours, but I've always come during downtime on a weekday afternoon or late evening. My only concern was that they didn't deliver a promise to have the job completed in the expected time frame, and no followup call was made. My friend had to call to check on the job few days later, hence the 4 stars, but I would give it 4.5 if I could. This was during christmas, and everything takes longer. I recommend staying on top of it, and checking in yourself, and coming when its not busy. They were always friendly and provided great customer service. It's pricey here, but you get what you pay for and I definitely recommend this store, especially referring people to Wendy. read more

I've heard nothing but good things about Oliver Peoples eye ware & wanted to see what all the fuss was about. Their recently opened store in the Fashion Valley Mall is very nicely designed with an emphasis on customer service a good selection of merchandise coupled with a relaxed no sales pressure atmosphere. Lupe, whom I believe is the manager, is a true professional. When I informed her within a couple of days of receiving my prescription glasses that I didn't like the style I'd chosen, she told me to come back & choose another pair at no extra charge "we want you to be completely satisfied"....... now that's customer service!!! I couldn't be happier with my experience & will certainly return to buy another pair. read more

They make truly great high quality stylish frames and the customer service is top notch. While you may pay more for the frames they are definitely worth it. I bought my glasses about a year ago and they have fixed and adjusted them several times free of charge and last time when I lost a nose pad they even included a free extra case with the repair. I'll be buying several more frames from them when the need arises. read more

I was going to write a witty and entertaining review for this store but at the risk of diluting the message I'll just make this very simple and clear; Oliver Peoples far exceeds any other eyewear retail outlet in San Diego. Here's why: 1. Customer service - Ask for Lupe. Lupe was the first sales rep that I've encountered that took one look at my face and knew exactly which frames complimented my facial structure. She handed me frames that I would have never thought would look good on me but did. When I tried on frames that I knew didn't look good she was honest and recommended others. Lupe is definitely an eyewear guru, a sultan of shade you could say. Her demeanor is that of a concerned and caring mother.. who happens to have a kick-ass sense of style! 2. Quality - The quality of the Oliver Peoples brand is excellent. Many of their popular frames are hand-molded in Italy using exceptional materials. Don't be misled by other popular brand name manufacturers (such as louis vuitton and Burberry) who's quality is surprisingly subpar and are mass-produced. When you hold a pair of Oliver Peoples in your hand you can feel the quality of the materials by the weight and the perfection of minute details. 3. Selection - Although OP's does not carry as many brands as a typical mall sunglass retailer would, the selection they carry is guaranteed to be unique and stylish; not something that you see on every face. The store also carries Mosley Tribes and Paul Smith which covers a vast array of different styles. And like I said previously, many of their popular styles are hand molded so they are in limited quantities and cannot be found everywhere. The prices at OP's are on the higher end however as the old adage says "you get what you pay for". Simply put, there is no way you can get anything hand made from italy, produced in limited quantities, and worn worldwide by celebrities without paying a pretty penny. I believe the price to value ratio is on point and not over ambitious. Do yourself a favor, drop by Oliver Peoples and indulge in a pair of quality frames that will last a lifetime. You won't be disappointed. read more

My cousin turned me onto Oliver Peoples and I'm so pleased that he had! It is a little bit expensive, but they are very durable, stylish and have a warrantied... They can run about $200 and up I've had my sunglasses for over 4 years and wear them daily. Quality frames, they don't pinch, they are so comfortable, they don't fall off.. After years of wearing other designer brands. Oliver Peoples are my favorite & I hope to expand my sunglass collection.. Bought a new pair of sunglasses recently.. The shop is clean and has an open & simple layout. The staff was helpful.. but not at all pushy to get a sale.. read more

Renata gave me the best customer service possible, she took her time to make sure that I made the right choice for frames and was very informative on the type of lenses they had and went above and beyond to make sure I was satisfied with my purchase. She was extremely nice and helpful, happy I went here to purchase my glasses! read more

If your not into the mainstream eye-wear brands like me then this is the place for you. A bit pricey on their products but your paying for quality even though some are made in China like my Mosley Tribes Lyndell. If you want to stand out above the rest, look no further. read more

Renata Malek was very helpful in helping me pick out a pair of glasses that I would have never selected. Renata is professional, courteous and patient. I also love that Oliver Peoples store has many choices of sunglasses and prescription frames to choose from. Woot woot woot. You rock! Thank you! read more

Great service!!! The nice woman who works there(Wendy) did such a great job fixing my lenses and saving my glasses. It was such great customer service. I'll gladly buy another pair in the future. read more

It's really great to have an Oliver Peoples store in San Diego. Despite the high prices, the glasses are very unique, of quality, and are totally worth the investment. Besides the great designs, the staff here are incredibly friendly, helpful, and definitely have great taste in eye wear. I came here looking for a specific style of specs and the person helping me, Erica, was fantastic. She chose a variety of glasses for me and patiently helped me choose which were best... Not to mention she had killer taste in glasses. If I ever need to buy a pair of specs again in the future, I'm definitely coming back here. read more

I have two pairs of Oliver Peoples and will only look to them for future pairs. They are expensive, but the quality and service is unbelieveable! The clarity and quality of my Olivers Peoples is outstanding. I've been there multiple times and have always had great service. Most recently I was there to adjust the frames of my Victory 58s. I believe it was Lupe who helped me. She adjusted my frames so that the bow wouldn't touch my lenses. She also replaced the nose pads, all free of charge! read more

Renata is the best. She's very friendly and provides excellent customer service.

Fantastic eye-ware (I think I have 8 sets of glasses from them), extremely helpful and knowledgeable sales people. 5 stars all the way!!!

Worth every penny! First off, thanks to Erica for being so helpful - great taste and great service! If you want to look a cut above others I highly recommend this brand and store. They have tons of very clean looking yet unique frames. I tried many other stores with high end brands but somehow Oliver People's stands out in a classy way. On another note, the only other place where I see my frames are on celebrities :) read more

I walked into Oliver Peoples in Fashion Valley after losing a pair of sunglasses that I loved to death. The problem was, the sunglasses in question were no longer in production. Erica, one of the store's staff, quickly tracked down a discounted pair located in San Diego, arranged for it to be delivered to my home within a couple days, and handled the transaction politely and professionally. That's the kind of service that will be bringing me back for years to come. read more

The staff was helpful to find frames that fit my face and my bridge and the frames were stylish. I could get the lenses I wanted and the glasses arrived within two weeks. The vision was great but the frame adjustment was not good. It took too many times to get the frame to fit on my face correctly. AND during one of the adjustments my lenses were CRAZED so the frame and the lenses had to be sent back to the lab. I received the new lenses, SECOND SET, within two weeks and the adjustments were made.It was apparent that the first frame was not working out to make the correct adjustments so the same style frame but new was chosen from the drawer to put my existing lenses in AND in doing so, again, the lenses were CRAZED. The new frame was sent to the lab to have a THIRD SET OF LENSES made. The glasses and new lenses arrived within a week. I will not allow Fashion Valley Oliver Peoples to adjust my glasses again. They ruined my lenses twice! These were expensive glasses, $1200...I had expected better for the money. If you buy your frames and lenses there, get them adjusted somewhere else. read more

Awesome customer service. I took over an hour to pick out sunglasses and prescription frames and the lady that was assisting was so helpful during this process. I think i ended up trying nearly every pair of frames on the shelf, some multiple times. The lady gave awesome suggestions on what might work best etc.. along the way and was very happy to help all along. It is refreshing to see such excellent customer service. I am also extremely happy with the frames that I picked. Very high quality and stylish. They have truly earned my business for the future. read more

I buy all my glasses from here! They have great customer servic. If you don't want your glasses to look like everyone else's then this is the place :) read more

This store is the Fashion Valley Mall, small store pretty nice came in and Lupita help me, she is very professional really took her time and finally a made my decision to purchase the frames I have always wanted, I was very please with the service and will recommend this place to everybody read more

i am very dissatisfied with my recent purchase of 3 pairs of glasses I bought at the Fashion Valley mall in San Diego, CA. I like one of them a lot, but the other two i am not happy with. One pair HURTS the bridge of my nose so much that it is actually bruised! The other pair is so stretched out that both pairs are unwearable! For the $1500 dollars I spent on them, I cannot believe how unhappy i am. For that price, I should be very satisfied but in reality i can't stand two of the pairs. I just got them in in November, so they are not that old at all. I also contacted customer service about this issue and they could care a less how their customers feel. They told me there policy is 5 days for a return and after that nothing can be done no matter what. So I am out 1500 dollars since I can't even wear two of the pairs!!!! Such terrible customer service and policy. DO NOT SHOP HERE!!!! Unless you want to be scammed and treated terribly. Show elsewhere please read more