I'll update this review if anything improves. No listed phone number, and I went to the place one…read moremorning before work but it was closed. This was a a time when listed hours of operation indicated the place would be open. Is this place even open, still?

Such a cute shop in the Portland area! Great tasting coffee and always fun company. There are a…read morefew different businesses in the building as well and work spaces for hanging out. Give it a shot.

What a delightful spot in Shelby Park to shop!…read more My friend and I stopped in here after attending a private event next door at the Canary Club. And I wanted to buy so much! This spot has such a fun assortment of gift items to buy. For example, I saw Heated Rivalry-themed items, Louisville stickers and art, Moomin toys, a large Peanuts display and so many other bits of kitsch and fun. For food, there's a freezer of Louisville Cream, great sauces, candy and more. And the alcohol selection is really what shines! Lots of wine, beer and bourbon -- some you can drink on-site and others you'd take home. I ended up buying two types of seltzers I've been wanting to try. If this all sounds jumbled together, it's really not. It all works, and I love the style of Breeze so much as well. This store is pleasantly filled without feelings disjointed or overstuffed. It's definitely a great spot to peruse if you're in the area!

The Breeze is an amazing spot for high-quality gifts and specialty finds. Their tinned fish…read moreselection is delicious! The natural wines available are beautifully curated. Little locally-created cards, foodie candles, cookbooks and more line the shelves. I also love their NA spirits selection. The Kin Euphorics cans literally elevate my mood without the negative effects of alcohol. This is also a good casual date spot. Their is a cafe with yummy treats, high quality chocolates, and coffee drinks. You can enjoy your bites and sips on the front or back patio for a little extra sunshine in your day. Staff is always friendly, approachable and knowledgeable. Oh, and they have pints of Louisville Cream for a quick fix, too!

Stumbled upon this little shop while exploring downtown New Albany. I was immediately greeted and…read moreshown around the store. From spices to salts to sugars and teas this place has it all. I had no idea how many types/varieties of sugars and salts existed until today. Every product had a corresponding jar beside it, which you could open to smell (this was really helpful). I ordered a large Lemon and Cherry Tea, it was refreshing. I like that they have sampler sets, which reduce the costs if you were to buy the items individually. The prices are on the higher side but they do advertise their products as "fine spices, herbs, blends, salts, teas". I picked up 1oz of the Crazy Chicken Seasoning and 2oz of the Dragon Fruit Fusion Herbal tea. My partner chose 1.5 oz of Pineapple Sugar, 1.5 oz of cranberry Orange Sugar and pineapple upside down maple syrup 8.45 oz. Our total with my tea came out to $60.43 after tax. While I can't afford to shop here regularly, this place is a perfect stop for someone needing to pick up a gift for any occasion. The shop was organized well and inviting to newbies.

A Lesson in "Local" vs. Franchise: My Experience at The Spice & Tea Exchange…read more I'm writing this not from anger, but from concern for fellow consumers who prioritize supporting truly local businesses and expect quality products backed by genuine customer service. What I Thought I Was Supporting When I visited The Spice & Tea Exchange during their grand opening, I was delighted. The boutique aesthetic, the owner's involvement, the community feel--everything suggested an independent, locally-owned shop. As someone who intentionally supports local businesses over chains, I became a repeat customer, purchased multiple items, and referred others. The Quality Issues I experienced problems with two different teapots: First purchase: A yellow stoneware teapot infuser with a design flaw--a tiny screw that constantly came loose, making the lid crooked and unstable. The store provided a replacement (the glass teapot), which I appreciated. The exchange: I chose this BEAUTIFUL glass teapot infuser as replacement. Within a short time, this teapot cracked while I was washing it in the sink--not dropping it, not exposing it to temperature shock, just routine cleaning. I own numerous glass items--French presses, teapots, bowls--many for years without issue. I've even accidentally dropped glass items that didn't break. Quality glassware does not spontaneously crack during gentle washing. The Customer Service Breakdown August 2025: Since I do not live in New Albany and wasn't sure when I would be able to make it back to the physical location, I sent a detailed email to the New Albany location. No response. October 2025: I contacted corporate through their website. Customer service (Toni) was sympathetic and promised a replacement. However, she stated: "Since our stores are independently owned and operated franchise stores, if you would like a refund or credit, contact the store directly." Three months later: No replacement ever arrived. December 2025 in-person: I explained everything to owner Kellyjean Gettelfinger. She told me "glass breaks" and that their in-store containers also break "for no reason." She said she'd "be the one losing money" if she helped, and asked what I expected her to do. No accommodation was offered--no exchange, store credit, or goodwill gesture despite my being a repeat customer who referred others. The Franchise Reality The Spice & Tea Exchange is a franchise. It may be owned by a local resident, but operates under corporate structure that fundamentally changes the business: Quality Control: The owner likely can't source better products. Franchise agreements typically mandate approved vendors and products--explaining why she knows their containers break but can't change suppliers. Customer Service Limitations: You're caught between franchise owner and corporate--neither takes full responsibility. Corporate says "contact the store," the store says they'll lose money helping you, and you're left with a broken product. Where Your Money Goes: Your money splits between the local owner, franchise fees to corporate, and corporate-mandated suppliers (often out of state)--very different from a Mom and Pop where revenue stays in the community. Decision-Making Authority: Independent owners can take a loss on defective items to preserve relationships. Franchise owners operate within corporate constraints and seem less empowered to prioritize customer satisfaction. What Quality Retailers Do Reputable glassware companies (Pyrex, Bodum, Ball, Le Creuset) stand behind products with warranties. Quality retailers source products they trust, warn customers about limitations, offer guarantees, or stop carrying problematic items. When glass breaks during normal use, it's defective. A responsible retailer addresses this, not dismisses it. For Fellow "Buy Local" Consumers "Locally owned" and "local business" aren't always the same. A franchise may be owned locally and employ local people (so does Walmart), but the business model, decision-making power, and revenue flow differ fundamentally from independent businesses. If supporting truly local businesses matters--where owners have full autonomy, money stays in the community, and customer relationships are prioritized--ask whether a business is independently owned or a franchise. I believed I was supporting a local owner who would stand behind products and value customer relationships. Instead, I encountered corporate constraints without corporate accountability, unresolved quality issues, and dismissive responses to legitimate concerns. I don't write this to attack anyone personally, but because I care about where my money goes and what business practices I'm supporting. I hope this helps others make informed decisions and encourages all businesses to prioritize quality and customer care. Documentation available: Emails from August and October 2025 if needed. I wish I had photos, unfortunately I threw away or gave back what I had.

Well I found the Holy Grail of coffee shops! Yup it's in New Albany!! Was about passing out with…read morefatigue so googled coffee near me and it was less than a mile away. OMGOSH! LUCKY ME! Their Winter specials all looked delicious and what did I see but my FAVORITE thing when it comes to food or drinks: A FLIGHT!!!! Yeah baby!! I was all over that - Take my money man! I love a good matcha latte and boy was this one DELICIOUS!! The owner, who is a VIBE and a cross between a Gen Z (?) (OK well he looks young but acts like an old soul) and a Hippie! He was playing all my favorite music (CSNY, Mammas & Papas, etc) and was just super cool said he will be making his own syrups. He's going to make lavender for a lavender matcha latte! Yup, very excited about that as I love to try those now wherever I go. That or a chai latte. This will become a frequent stop for me!

The tiramisu latte is the best coffee I've ever had in my life!!! Yum yum yum. Highly recommend.read more

The service is quick and staff is friendly. The location is clean. The smoothies are always…read moredelicious and the perfect texture. I love the mango monsoon.

Very good! Super fast service and the smoothies are amazing. The inside gives off summer vibes…read morewhich somehow makes the food taste even better! When the pool opens up in july, i guarantee this place will be very popular! Great summer drinks!

I had to do an immediate review for Brownsboro Road Heine Brothers because apparently I am a…read morewalking advertisement with each sip of my Iced Americano. The pastries are also tasty. I love the. Burberry Lemon muffin & the Cinnamon scone. As far as my Americano. I realized I was sipping and then sighing and then licking my lips. All over an iced Americano. How rude. But it was delicious! I haven't tried drive thru at this location because I use the app and schedule ahead then go inside cafe to pick up. It's fast, always parking, always on time and as ordered. You get a burst of dopamine from the amazing clean tables & chairs to the calming vibes of everyone inside; Patrons included. Oh and the staff is always so peaceful and grounded despite the chaos of the world outside. Back to me being a walking advertisement. People keep asking where I got my drink. I finally heard someone say she is loving that drink. And asked the person next to them if she got that from around here. I looked at them and turned my cup around so they could see Heine Brothers. No words were spoken but I am confident she is heading there after she finishes getting her nails done. You should head there too.

Passed by Louisville on a road trip, so glad we tried their coffee!…read more If I lived here, I'd be a regular no doubt! Drive thru moved really quickly, which is great since there was no place to park. Both drinks we had are amazing, and I highly highly recommend, attached pictures for the names. Will definitely try more drinks when in the area!

While checking out support Small Businesses at Lynn Family Stadium I came across this brightly…read moredesigned drink business tent. It was very busy with customers and I ask one the guys what he thought of their drink he was enjoying and he gave it a thumbs up and he went and bought a second drink. With that vote of confidence, I purchased one for myself and was impressed. My blue drink had great packaging that was pleasing to the eye. It tasted fantastic and not overly sweet. Now I want more. My understanding is they are a vendor at Lynn Family Stadium and have pop up stands all over the city. They announced where they will show up on their instagram page. The service was great as well. I am a customer for life, so go get you some.

This lemonade stand was at a neighborhood event. They served lemonade and flavored lemonade…read moreincluding peach, watermelon, pineapple, blueberry, and raspberry. I had the raspberry. It was cold, served in a handy pouch with a bendy straw and not super duper sweet. Excellent on a hot day. I'd like to try the other flavors so I hope to see them soon at another event.

Drive thru was easy and we ordered somethings out of our wheelhouse with lots of sugar though not…read moresure how much caffeine. LOL. Both the Avalanche and Mocha sweet foam cold brews are delicious. 4 stars bc can't tast the coffee.

Biggby is everything! We have needed a coffee shop this good in Bardstown for a long time and my…read morewish has been granted. I have been a daily Starbucks drinker for years, but going inside Kroger is not always convenient (or enjoyable lol), and they've had basically zero comparable competition as long as I've lived here (a Louisville transplant) but Biggby has arrived! The staff are super friendly, so fast, and every single drink I have tried so far has been delicious and high quality. All of this with a drive thru? Hallelujah! Bonus points for having an app, order ahead, and a rewards program. I'm now a regular! Highly recommend!