02/21/24 First…read moretime going inside this particular store. It's very neat and organized. Will visit again :-)

Actually, think the store is pretty good. Big lots has changed a lot since the last time I was in…read moreone 20 years ago. The employees were very helpful, courteous, and nice. I was able to pick up a small couch for my daughters new apartment for less than $300. It was on sale. Big lots also had clothing, home accessories, small snacks, and food items, just about everything you would expect to need in your house. The prices look pretty good and the stuff did not look dollar store cheap.

Time for my annual stop to pick up al- U- minium cooking pans etc . I've always found Dollar Tree…read moreto be useful for a lot of things usually priced at 4-5 dollars for $1.50 Picked up tons of stuff to play Suran Wrap Ball game at Christmas.

Another fabulous Dollar Tree!!! Stocked and ready to shop. I…read morepicked up some festive wrapping paper, along with some gift bags. This Dollar Tree is an extra huge store. Give Angela (?) the store manager a pat on the back, she was working her store, stocking and helping customers! Wish I could give her more than 5 stars!

A huge thank you to Trishia G. for going above and beyond! She helped me find bulk royal blue…read morecharger plates for my party and even called me as soon as they came in. That's the kind of customer service that makes a difference! I give this store for cleanliness, being well-stocked, and outstanding customer service. It's refreshing to find employees who truly love their job and take pride in doing their best. Thank you, Trishia, for making my shopping experience so enjoyable!

Visited this location on 7/27 at 2:00pm. No one was at the register so I found an employee by the…read morename of Madi who was stocking shelves. I asked her if there was someone who could check me out. Madi immediately got annoyed and said, "Yeah, they're at the front". I then advised her that they were not that is why I am asking. She then told me someone should be in the food aisle and to call their name (as if I knew their name). I finally found someone who was also annoyed that I took him away from stocking shelves. A younger gentleman with short dreadlocks came to help me. Madi said out loud, "I don't know why she came to get me from here when y'all were right here in front!" I didn't say anything back to her as I wasn't going to stoop to her ignorance, instead I just asked the gentleman what her name was so I could write this in hopes a manager above her would give her proper customer service training. In this day and age, she's lucky to have employment. Do better with hiring these type of people who don't like interacting with other people.

We shopped here many times... It's convenient to US 75 Central Expressway right here in Plano. It's…read moreit Parker and 75. Clean has a pharmacy good customer service lots of choices for shopping for the whole family, including food. A great store a great place to shop and I highly recommend it. They also have joyride candy, which is absolutely awesome. You should try some if you haven't.

This store was so clean and not cluttered. The employees were really nice and helpful. I found…read moregreat items I wasn't even looking for with phenomenal prices. I'm on a budget so I definitely look for clearance or cheaper items.

Greeted immediately, so that's always nice. Reminds me of…read moreMarshall's, Ross and TJ Maxx. Can be a bargain but it just depends on what exactly you are looking for and then of course sizes if that applies to what you are needing. I personally didn't find what I was looking for. Overall it looked clean and in order when I went.

No public restrooms, lady sent us to another store. While one of the employees was walking in one…read moreso no problems with them working. Guess she doesn't like cleaning restrooms?

Suddenly, at this store, browsing through produce, saw bags of peaches. No price tag in sight…read more Immediately, I was hit with a crave. Searched through a handful of bags and decided to get one. Went home and immediately cut up one, discovering they were light brown inside. Cut up the 2nd, same color as well. 3rd and last peach was okay, half was okay peach color, took a bite or two, but bland, lost excitement. Very upsetting to buy at regular price. Yes, they are not in season, but the manager should have done their due diligence and price appropriately. Out of season equals to discount, seems fair for customers. Buyer beware situation.

".. 99 cents only... 99 cents only... 99 cents only.. 99 cents only.."!! EVERYONE! "..99 cents…read moreonly.. 99 cents onl......"!!!! ok, you get the picture... everything here is.. well 99 cents only! And what could be better than that? Well maybe 97 cents only, but hey.. baby steps! I love this place. Nice layout, friendly staff ample parking and always a great deal to be found. Needless to say i lose my damn mind each and every time I come here (or to either location)! I mean where else can you get a basket full of cleaning supplies, food items, seasonings, fruits and vegetables, frozen food, household and personal items. I mean they have it all EVEN WINE.. if that's your fancy *bougie pinky up*! They even have some items that are a tad bit more than 99 cents like thermal tumblers for $4.00 and even copper bottom cookware for around $5. You will go in with the intent to grab a couple of items only to get caught in the matrix and before you know it you've been inside over an hour and you've spent at least 30 bucks at the register. Am i crazy? Or a crazy savvy shopper? Tomato/Tamato... and speaking of, they have'em.... And guess for how much? *chant with me y'all*

Still a horrible shopping experience with rude employees & zero merchandise…read more I like to drop in while hubby is shopping next store at Total Wine. I will past on stepping foot in this store ever again. Pass!!!!'

Beware of Marshall.com and ordering on line, it may not end well. On Feb. 4th ordered silver go-go…read moreboots for a costume. I received brown furry Sasquatch boots instead. I immediately went to my local store and showed them my receipt. Since the picture of what I ordered and what I received they could not do the return in store. REALLY? The problem seems pretty obvious and was definitely NOT of my making.they wouldn't even do a store credit. MY receipt clearly showed what I ordered and how much I spent. They referred me to Marshall 1-800.I called on 5 separate days and spoke to 5 different people, each assuring me they would email a return label. I didn't get any return labels (yes, of course I checked my junk emails). This seems pretty incompetent considering the original order, and subsequent follow up emails were sent to the proper email address, clearly they have it. Yes, when Marshalls sent out a follow up on my shopping experience, I send a detailed email explains their mix up and the problem. I Amat a total loss and pretty disgusted with the entire process.

This review is for Daisy. That woman is absolutely lovely. She's always in good spirits, kind,…read morepatient, helpful, sweet as can be. She helped me get my supplies for my first sewing class. Thank you Daisy for picking out all my supplies. People don't give customer service like this anymore and I wish they did! Give that woman a raise. And a lovely thank you to Elaine, who was so pleasant checking me out. You're appreciated :)

On Friday at approximately 7:30 PM, we visited the Michaels store located at 15th Street and…read moreHighway 75 and purchased $435.06 worth of merchandise. While checking out at the self-checkout counter, we requested assistance because several of our items were breakable and needed something to wrap them in. The cashier, Macie, was the only employee working at the front of the store and one of only two employees working in the store at the time. She was assisting another customer and told us to use the bags at the counter to wrap the items. Because it was near closing and the plastic bags had not been restocked, there were very few available and there were no bubble wrap or paper to wrap breakables in. Following the cashier's instructions, we attempted to wrap our items as best we could. In doing so, we apparently used their new customer (aka: would you like to add your number to our system, coupon club) bags that were sitting at the counter, not realizing they were not intended for customer use. At best they one time use throw away bags. Which is why I didn't give it another thought. After completing our purchase, I placed my items in my car and returned the cart to the store. At that point, the cashier informed us that we were not supposed to take those bags. I immediately apologized and said I would gladly bring them back. However, the situation was communicated in a way that suggested we had intentionally taken them, and this occurred in front of other customers, which was extremely embarrassing. I returned to my car, retrieved the bags, and brought them back inside. I then asked for bubble wrap, which was provided at that time. I also asked to speak with the manager because I wanted to clarify the misunderstanding and explain that we had simply followed the cashier's instructions to use the bags available at the counter. The manager, Brynn, confirmed that there were only two employees working in the store at the time--herself and the cashier, Macie. During the discussion, it was mentioned that Macie relayed to the manager we had taken an entire stack of bags, which was inaccurate. Only two bags had been used, and they were returned immediately once we were informed. I asked to speak with the store's general manager so the situation could be escalated and properly addressed. However, Brynn refused to provide the general manager's name or contact information. When we went back to the front of the store, a police officer was present. At no point had I raised my voice or used inappropriate language; I had simply expressed disappointment at being accused of theft after spending a significant amount of money and following the instructions given by the cashier. It later became clear that the police had been called by a friend of Brynn's who was in the store and was not an employee. This individual appeared to be spending time with Brynn in the back of the store and called the police during the situation in defense of her friend. The officer stated he had been told that customers were yelling, which was not accurate. He asked Brynn whether she wanted us trespassed from the store, which she declined. What exactly would have occurred to warrant a trespass I've no idea. Unfortunately, the interaction with the officer was also unprofessional. He pointed his finger at me and told me to "mind my business and check out," and then proceeded to laugh and joke with Brynn and her friend. This entire experience was extremely disappointing and embarrassing. As a paying customer who spent nearly $500 in the store that evening, I expected to be treated with respect and professionalism. Instead, a misunderstanding escalated unnecessarily and left us feeling publicly accused of theft. I hope Michaels leadership will review this situation and address the customer service, communication, and management issues that occurred so that other customers do not have a similar experience.