Amazing, seamless, painless and fabulous first experience at Ray Chevrolet!…read more Stopped in on a whim Friday evening just to get a feel for what is out there. Drove home a few hours later as a proud and happy new owner of a VW Tiguan! (Which ironically was the car I wanted in the back of my mind and they just happened to have one! Fate?) I can't express enough how great everyone was and how perfectly everything unfolded. Major kudos to Pete Becker for his assistance. Definitely not your usual expectation of a "sales guy". Personable, funny, down to earth and honestly, was the deciding factor in me making the purchase. He didn't make me feel pressured and made sure I was truly happy with everything before sealing the deal. He was also super kind to my daughter that was with and made her feel like she was included in the experience. Pete is great at what he does and I personally and highly recommend him if you're looking to buy your next vehicle. Again, great experience every step of the way! Thank you Ray Chevrolet for having what I wanted and having such amazing, caring employees! 5 star service, hands down! Edit to update: don't be lied to like I was regarding a hard credit pull. I paid in full, no loan requested and was told they would not do a hard pull on my (perfect) credit. 30 days later, the letters come in the mail they DID do a hard pull. Ridiculous.

I was there earlier this week with my sister-in-law and her husband they purchasing their first…read morecar. It was a 2018 Honda Accord that they saw on their website. Before we went out there to see the car they emailing back and forth with the sales person that eventually sell them the car and rip them off!!! They were asking him if he could come down on the price and he would mot budge!! I believe if Im correct to lower it $500, but as I previously stated the sales guy would not budge. We still went out there because they were exited and eager to get their first but no excuse taking advantage of them and I say that because on their it wss adverstised that that came with a sunroof it did not that alone should of taken off atleast $2k dollars for false advertisement there was all kind of scratches all over the car. They only received one key fob. When they went to financing they sold them Gap insurance whice they did not need considering they put down $7k down on a $22k car. They kept trying to push off warranties on them that they didnt want but they kept pushing the issue along with that garbage under coating. And the Gap they sold them that they not need was way overpriced $1200 and they have the audacity to call themselves a small family owned business that's why they didnt come down on the price and to insult to injury the check engine light came on the next day which means that most likely they cleared the codes. Oh yeah unfortunately it wssnt caught until my brother in law was driving home a damn cracked windshiield!!!! I mean WTF??!!! I complaint is going to be filed wirh the BBB and the Illinois Attorney General for consumer fraud!!!!!!!

​ everything was great!! Jim scheiner knew his stuff…read more Good good good good good Good

We have now had two bad experiences with this dealership's service department. My husband took my…read morecar in a couple of months ago for a routine check. He had an appointment at 10 AM. He was there till 1 PM for something that my friends who are mechanics told me should've taken no more than 45 minutes. The dealership's excuse was that they had a lot of cars that day. But they made the appointment. My husband was sitting there the whole time because they never told him that it was gonna be a long time. They didn't offer to take him somewhere else or any or offer him a loaner while he waited. Now today, my son took his Kona in for routine tire rotation, and check. Nothing wrong was found. Again it took him three hours for this. If the service department has run so poorly, I don't trust this dealership at all. We'll be going to a different dealership in the future and will buy any additional cars from that other dealership.

Where my buying experience was amazing here the service was absolutely terrible! Since I bought my…read moretruck (brand new) from this dealership. My trailer lights from the truck wasn't working and I brought this up every time I had brought my truck in to the dealership for my free oil change. Nothing ever documented or done about it. Granted... A few times were my issue since I couldn't leave it there due to needing the truck. The last time I was there I had a conversation with Amanda (who is super rude and confrontational) that stated that "since I didn't have an extended warranty there would be a 250 diagnostics fee". I said I don't want to pay for that since I have had this issue since I bought it. So evidently it was cancelled by her which also was not told to me that they were not going to address it again. I was contacted by the dealership after I got my truck back asking for feedback and I gave them my feedback. Then I get a call from Adam and because Amanda never documented the issue I had (trailer light) since I bought the truck. I was told that I was wrong and inferred that I wasn't being truthful. This is probably an easy fix but they would rather collect their fee then admit to not being right. I am in the market to trade this truck off now and I will be going with a different Ram dealership! Learn to get some customer service! Everyone beware! Look at the reviews on this dealership! Mostly buying experience great but service dept sucks! I thought at first I might have been over reacting or even questioning my own memory. No... they just suck! Adam the one that responds to these reviews is the one that actually called me out for not being truthful! Absolutely ridiculous. The upper management team needs to read some of these reviews and analyze the people they have in their service department!

On April 16 I stopped into Van Horn Dodge in Stoughton to inquire about information on a 2026 Dodge…read moreDurango RT 392. My initial contact was with Nate S. He then directed us to Matthew H. Matthew asked if I was interested in ordering a RT Durango, and I advised him I'd like some info about it. I wanted available colors/packages/pricing/etc. He advised me that he'd put some info together and forward to Nate to forward to me. No offer to help me while I was there. I went home. The next day, my wife and I went to Russ Darrow Dodge and had the opposite experience. Extremely helpful and friendly. We left there feeling like a valued customer. Meanwhile, Thu/Fri/Sat/Mon all passed without any contact from Van Horn. Monday morning (Apr 20) my wife/I went back to Russ Darrow and worked out a purchase. Our 2026 Dodge Durango RT 392 was ordered. Monday afternoon, I received an email from Myhra (sp?) about my experience at Van Horn and I sent her my thoughts. Late Tuesday, I missed a call from Spencer S, asking if I'd be willing to share my experience with him. I returned his call, left a message saying I would be willing to do that and hung up. NEVER heard back from him/Myhra/Nate/Matthew. With that, I will not follow up with them. While I can't recommend Van Horn, I can happily recommend Russ Darrow Dodge.

I don't write reviews. Ever. But my experience with Kunes was bad enough that I'm taking time on a…read moreSaturday to write this. TL;DR: I bought a Yukon Denali Ultimate at full asking price plus fees, zero negotiation. I was approved, provided proof of identity/financing, and was treated like I was scamming them. If you're out of state, DO NOT BUY here. It took almost 3 months to get my plates and registration. I knew the market, liked the price, and was ready to buy. No negotiating, no hassle. You'd think that would be easy. Instead, after I was approved on the 11th, it took two full days just to review my documents and let me sign. I kept being told the business manager was busy with other customers. I'm approved, paying asking price, and trying to finish the deal -- am I not also a customer? When I signed, I requested one simple thing: please detail the vehicle before delivery. It was a surprise for my dad, and I wanted it clean. They also said they would not pay to ship it. Fine, I would pay. Their listings advertise "DELIVERING TO ALL 50 STATES!" in big red letters, so I assumed they had a shipping process. Instead, after financing was done, I was told this location doesn't ship cars and was given a random dispatch website. So I found and paid for transport myself. They said the vehicle couldn't be released until the bank funded the deal. Totally normal. But by February 18th, a week after approval, they needed more paperwork. I had signed documents 3 times on 3 separate days. How do they not know what needs to be signed? From February 18th to the 23rd, I checked in every day and had to call 4-6 times a day for a funding update. I kept reminding them to clean the car. I was assured it would be. On February 24th, the deal should have been funded. I called at 11AM, no answer. At 12PM, Riley said I'd have an update within the hour. I called at 1PM, nothing, emailed at 1:45, called at 2, emailed at 2:40, emailed again at 4:45. No answer. I finally called the bank myself, found my loan info, and confirmed the dealer was funded and the vehicle was clear for pickup. Called at 5:35PM, spoke to Trevor, a general manager, confirmed it in four minutes -- after I waited 6.5 hours. Found deal was funded at 10AM that day. Because of that delay, the transport driver I sourced and paid for waited until 4PM and could no longer pick up the car. I lost the driver, submitted a new request, and it cost me another $140. Riley finally responded at 6:37PM with the answer Trevor already gave me. The new driver was supposed to arrive Monday and cancelled. Not the dealer's fault, but the truck should have already been on its way. Scott was communicative during this part. Kevin also helped with shipping and the driver's info, and I appreciate both. The truck arrived March 6th. It was dirty -- the same dirt and scuffs from the original listing photos. They clearly never touched it after telling me for nearly 20 days it would be cleaned. The steering wheel had gunk on it. I paid my detailer $250 to make it presentable. Even worse, the tires were bald. I still would have bought it, but they should have disclosed it so I could have had tires ready. It would not have passed state inspection like that. If I wasn't tied up in financing, I would have walked away. There were three other trucks priced just as well. I chose Kunes thinking a large dealership would handle things properly. I was wrong. Finally, the truck was cleaned, I paid for tires, and my dad loved it. I thought we were done. Then registration became another nightmare. I bought it in February. It arrived in early March. They did not start registration until MAY. I drove on a temporary tag for 2.5-3 months. They only got it registered after I begged them for weeks. This was terrible from top to bottom. I will never buy from Kunes again. They didn't offer anything -- box of cookies maybe, maybe coffee gift card? Nothing. Thanks to Scott & Kevin for communicating, but everyone else needs Dealership 101. I gave them endless grace. Worst dealership experience I've ever had.

Bought a car I was told didn't take premium gas, it does. Was also told it had a scent system, it…read moredoesn't. I've had it almost a month and they've yet to detail it. They even had me drive out to detail it and then told me I'd have to wait 3 hours. I was told the broken visor would be fixed before I took it home, it wasn't. Again I had to drive out there to fix it. I asked for a second key... I had to remind them for 2 weeks before they even bothered to order it. This was the worst dealership I've ever had to deal with. With all the lies told about the car I asked if I could return the vehicle and get something different at their dealership... they said I'd have to put the negative equity on a new loan. Still don't have the second key and it's been almost a month.

I bought a 2008 Ford Escape in April 2017. The process was very fluid, the owner was nice, and…read morepaperwork portion was organized. The owner had mentioned that the A/C needed freon and that they would recharge it for me for free. Since it was April, I knew that this was a common practice for that time of the year. The owner had claimed they did a major inspection of the vehicle, the window sticker indicated no known issues, and he told me that him and his wife had driven to and from home. Unfortunately, the evaporator coil in the A/C system was broke and leaking freon. This was a $1300 repair. I am not overly upset with the repair. I understand that when you buy a used car you run the risk of issues arising. However, when I called to see if my 3000 miles warranty covered it (it did not), the owner became uneasy and the hung-up on me. You will probably find a quality vehicle here and have a good experience. My initial experience was good, until I pulled it off the lot.

My nephew bought a car from Kevin recently. Kevin told him the vehicle was in great shape and…read morepassed all tests. Literally the next day the check engine light came on. I had him take the car to my mechanic how identified a very well known issue with the timing chains on this vehicle and would require $2700 in repairs. The mechanic also stated that there was no way this vehicle drove without the check engine light one and that someone manually reset the engine codes. We went back to Kevin to discuss our options. As soon as he saw my nephew a look of dejection came over his face. My nephew took him through the mechanics notes. Kevin's first words were "Did you buy a warranty". When politely asked to return the car he said "that's not how it works', then jumped out of his chair, stormed over to me, stood about 2 inches from my face towering over me trying to intimidate me. I asked him nicely to step back from me and he yelled "you step back!". I said nicely, you stepped up to me, I have not moved, please step back your making me uncomfortable. This caused Kevin to storm to the door and tell us to get out as he was calling the police. Once he noticed I had my cell phone recording he changed his tone considerable, got all nice and and quite. Then he said "well there are things I could do to help, but I'm not going to". A quick ccap search also shows he's be arrested for disorderly conduct which isn't surprising giving how quickly his temper erupted. I HIGHLY recommend you avoid this dealer and buy from someone reputable.