We had a great experience with Modern Piano. You have to understand their business model because it…read moredoes take longer than one day, but it's cheaper than other places and super professional. The communicated very clearly and efficiently. My piano came about 6 weeks after pick up. Once it got here they unloaded quickly and cleaned up. Everything was packaged and protected VERY well and they kept track of all the parts. I definitely trust this company and would recommend them to anyone.

MPM exceeded our expectations. They were very accommodating and helpful, and they treated the piano…read morelike it was a newborn baby. Very good service and very professional. Responsive in communicating and easily reachable. They kept us informed every step of the way. Top notch.

Stay far away from this business. They talk out of both sides of their mouth. Get you to pay to…read morerefurbish your piano on one end then tell you it needs refurbishing on the back end when you try to sell it for less than you put into it already. The piano company version of snake oil salesmen.

I was very disappointed with my experience with Jackson Piano. I called to have my piano tuned and…read moreno one told me that there would be a 130.00 service charge if they did not tune it. Austin came out and after a few minutes told me it had a cracked sound board and he didn't think it was worth tuning. If someone had told me to check the sound board (which is easy to access) before sending him out I would have seen that. He suggested I buy a new piano from them at about 4000.00 and have them move my piano to a landfill for about 560.00. Not a pleasant experience.

I had a painless experience with Roger's moving my piano from my parent's house in southern…read moreIllinois to my house in south STL city. Quote was very competitive and Pam for great to work with. They moving guys were a little late to arrive at my parents. Pam had called the day before my move to let me know about a potential delay; they arrived about 1 hour after the time Pam gave me the day before. Mark and his team were super courteous and very quick. Seriously had the piano loaded up in under 10 minutes. Also, gave me some good recommendation on piano tuners in the STL area. They were appropriate masked the entire time, which was greatly appreciated. Would absolutely recommend Roger's Piano Moving and would use them again in the future if I ever need to move my piano.

Broke a pedal on a new organ and when I called them about it they said they would take care of the…read morecost of repair. Then later called me and said that they would only split the cost of the repair.

Ray was fantastic. He was able to quickly resolve a complicated problem that our previous piano…read moretuner had tried and failed to fix (a malfunctioning sostenuto pedal that was causing notes to keep sounding after the key was released). He responded promptly to my appointment request, and was able to come out the very next business day. Moreover, his prices are extremely reasonable compared to the competition. We'll definitely turn to him for our future tunings, and would recommend him to anyone.

I'm not sure how I'm the first person to write The Piano Factory a review because I'm was so…read moreimpressed and thankful for the owner's expertise and time. I was thinking about selling my old upright piano, but didn't know what to really expect, and so I called Ray at the Piano Factory. At the time I called him, I could hear that he was under the weather by his voice, but he nevertheless spent a lot of time answering my questions. He was very patient, kind, responsive, and most importantly, honest. Even though he could have bought my piano and re-sold it for higher, he honestly told me that if it were him in my shoes, knowing my decision-making considerations, he would just keep the piano in family. It is so refreshing to know in this day and age especially that solid people like Ray are around! Thank you Ray for your time, advice, and honesty!