These guys are great! Over the years I have had three distinct interactions with the fellows at…read moreDesco in Olympia. Two involved television /speakers installations. The techs sent to our home were organized and efficient as well as being highly knowledgeable and professional. My last interaction with Desco was several days ago. I was calling Desco to sort out a technical issue which was beyond my expertise. I was fortunate that Dick Tappenden answered the phone. In a matter of minutes Dick was able to sort out the issue (sight unseen!) thereby restoring the audio and video connections to the large screen Sony television we had purchased from Desco several years earlier. I highly recommend Desco for your A/V needs.

We were helped by Marino for hours to buy a sound system. He never pushed us to buy. He was…read morepatient. He answered questions on the phone about installation. And invited us to call anytime for more help. This business models old fashioned customer service I haven't seen in years. We will never go anywhere else for electronics.

I'd recommend Shawn to anyone: his knowledge, efficiency, customer engagement, and outcomes…read moredelivered are outstanding. He's a networking and IT superstar. Costs: If you are upgrading your home network or other capability, and need to buy new/more gear, Shawn doesn't charge a markup on the equipment. In fact, once he's designed your solution he will provide you with links to the exact products required and let you buy them directly from the vendors if desired. Or he'll buy them himself and present you with the receipts. Hourly rate: With the skills Shawn possesses, his hourly rate is substantial. And it should be. However, you can still bring your project in at a very reasonable cost PROVIDED you can be a smart customer. By this I mean you must be clear on the capabilities you want to achieve--or at least be able to listen to Shawn describe what's possible and then make rapid decisions. If instead you want a lot of customer education, Shawn can do that too because he knows an immense amount about IT and can communicate effectively. However, it's a bit like paying for a neurosurgeon to teach you about the types of aspirin available to treat a headache. That doesn't make sense; get a nurse instead! In my case, my wife and I work from the house. My goals were to increase the reliability of our home network. We wanted better maintainability (so when the internet goes down I can rapidly identify the problem and fix it). We wanted better network security. I wanted to add a home security camera because of problems with car prowls, etc. And finally, I wanted to move our networking gear out of our super-hot furnace room to a cooler and cleaner location. This was a lot. Other vendors had previously failed to come up with an affordable solution--or any solution at all. Shawn showed us how to do it for a very reasonable sum. Once we had a plan, I was able to control costs by getting a carpenter friend to open up the wall and pull wires through to the new location for the gear. Shawn also kept costs down by allowing me to provide extra hands as he mounted gear on the wall, connected all of our wireless access points to the new console, etc. These steps all require two people. Shawn was willing to let me help and he even maintained a high level of wit and good-natured ribbing throoughout the long day of work. In sum: great outcome, great satisfaction, great price. Photo: New network system including: cable modem; device handling routing, security, network management, and recording of camera images; 24-port switch; and backup power supply.

Shawn has today achieved what 6-7 previous IT technicians couldn't figure out with our home wifi. !…read moreHe arrived early and I felt immediately at ease ( I was home alone at the time). He has a wide range of skills - fixed everything from TVs , printer , network issues, my email server, Alexa, and even my car's phone connection ! After he explained the problem (old house with several floors and walls ) we now understand the issues and how to solve them in the future. He is very efficient and worth every penny of his 2 hour visit. Will definitely call him when we decide to update our system Kate WB

We had a mysterious problem where our ceiling speakers quit working. Ryan concluded that our…read morereceiver was still set up properly, but that there was no connectivity from the wall jack to the speakers. He recommended a simple, same-day, inexpensive fix where he set up a Sonos wireless soundbar, eliminating the need for the receiver. Communication was great, and the cost was fair.

Ryan from AVI solutions was great - prompt response to my post on Yelp, an extremely reasonable…read morequote, and showing up exactly on time. Had a simple request of terminating 5 network outlets which became a little more complicated because of some 'interesting' choices by the builder. However, Ryan took care of it in the estimated time at the estimated cost, and made sure that the network box looked clean and tidy at the end of it all. Highly recommended!

Mike did a great job for us. He fixed our issue quickly and answered all our questions - even the…read moreones we didn't know we had! Definitely recommend and will use Cole again. So thankful.

Mike came out yesterday afternoon to help me with my cell phone. I couldn't be happier with the…read moreresults.And my cat jasper really likes him too And for an animal lover like me, that means a lot. I'm going to need to replace my computer soon. And Mike will be my consult for sure.

I highly recommend CI Tech LLC for their recent surveillance camera system installation to monitor…read moremy home's perimeter and key entryways. I discovered CI Tech LLC online and verified their credentials using the Washington state contractor lookup tool. Additionally, I reviewed feedback on Google My Business and Yelp for further assurance. I contacted the company's owner, Aiden Won, through their website's contact page. Aiden responded within 48 hours, which I found acceptable. We arranged a meeting at my house for Aiden to assess the installation logistics and options. He asked me to consider potential camera placements beforehand. During our first meeting, Aiden's thorough assessment of my home for potential security system setups was impressive. He examined every angle and placement possibility, demonstrating his commitment to understanding the project. After Aiden's initial visit, we maintained consistent communication. Aiden was not only flexible when I suggested an alternate location for the NVR, but also provided valuable input on the system setup, demonstrating his dedication to meeting my needs. On installation day, Aiden and his colleague Michael arrived punctually at 10:30 a.m. and worked diligently until 8 p.m. They were friendly and sought my opinion on camera placement and other preferences. When unpacking the cameras, Aiden realized that his supplier had forgotten to include brackets for two cameras. He also encountered some software issues that required manufacturer support. Aiden devised a plan B to resolve these issues and assured me he would return to install the final components once the parts arrived. Two days later, with the necessary parts in hand, Aiden and Michael returned to complete the installation. They worked from 2:30 to 7 p.m. They adjusted the doorbell camera angle as requested. Aiden also addressed software and camera issues, optimizing the system settings. After setup, he ensured all cameras were correctly positioned and provided detailed instructions on managing and maintaining the system. It was clear that Aiden and Michael placed high demands on themselves to deliver quality work, which was very reassuring for me. I am extremely satisfied with the surveillance system that Aiden and Michael installed. The entire experience, from design to installation, was seamless. The software, monitoring screen, and cameras are functioning superbly. Aiden took additional time to educate me on the software and how I could best maintain the system so it will last for a long time. I highly recommend considering CI Tech LLC for your future home or business projects. Working with Aiden was effortless from start to finish. He made designing the system, choosing products, and deciding on camera placement straightforward and stress-free. I am very pleased with the installed system and reassured by Aiden's commitment to providing ongoing support and assistance with future upgrades if needed. CI Tech LLC is a dependable and customer-friendly choice for home technology projects. I believe you will be very satisfied with their work and outstanding customer care, as I have!

Super impressed! CI Tech did an excellent job adding ethernet ports to various rooms throughout my…read morehouse. Very clean install, professionally done, and their attention to detail was absolutely fantastic. Highly recommended!

I've had to bring my beloved laptop in for maintenance a few times now (keyboard needed to be fully…read morereplaced the first time, the second time was last week to wipe some malware off of it) and both times I've had my case handled by the same guy, TJ! Not only did both cases get handled superbly, but he offered regular check-ins about the process while asking about anything I forgot to mention to be sure he had the full picture, and he was more than happy to explain what he was doing and why (which I always find very fun!). The keyboard replacement was $125 and the malware wipe was $175--the original estimate I'd gotten for the malware wipe was much higher, but he handled everything like the pro he is and got my laptop back to me as quick as he could. I've also sent a phone in to be repaired, and while unfortunately it couldn't be saved even with part replacements ("catastrophic internal failure" type stuff), he DID try as many things as he could think of to try to get it working again which I am incredibly grateful for. He also put me on the path to people who might be able to extract my data despite the state of my phone! This whole deal was $87. This shop is thorough in their work and the workplace has the kind of vibe you get when the people working there actually enjoy it. Definitely the kind of place I'd ACTUALLY recommend to friends and family, not just saying so on the non-existent exit questionnaire. You'll be in good hands here--even if they can't fix it, they'll still point you in the right direction.

I came in with a New Nintendo 3ds XL that had a broken screen. Every other repair shop in town…read moredeclined to fix it and I was scared that I would never be able to use it again. Then I came here, and there was a nice individual named TJ who said he would fix it. It took him much more time than he expected, but only charged us for the original quote. His kindness and precision is what brought back my 10 year old console to life, and I couldn't be more grateful. I brought this console to school nearly every day for the past decade and there are thousands of hours in some games. I am extremely happy with the repair and I would recommend this place for the friendly and quality jobs. It is clear that TJ feels passionately about his work and the quality of it. Please go here! I wish I could give these guys the world because they deserve it.