If you're looking for honest, professional, and genuinely caring computer repair service, Puget Sound Computer Repair, in Olympia, WA is the place to go. From start to finish, they went above and beyond to take care of my laptop as if it were their own. They didn't just fix the problem -- they improved everything! They cleaned my system, repaired what needed attention, upgraded it, added memory, and even created a direct shortcut so I could save files straight to my external drive instead of cluttering my laptop's hard drive. That level of detail and thoughtfulness is rare. I've never experienced customer service this thorough, kind, and professional before. They truly care about their customers and stand behind their work. I highly recommend Puget Sound Computer Repair to anyone who needs their laptop, desktop, or other electronics repaired. You'll leave feeling grateful, confident, and cared for -- just like I did. read more

Avoid....I left my computer with shawn & he allowed a contract worked access to my computer. They downloaded all my credit card and bank info along with my son's business accst. All were hacked with over $10K in fraudulent charges and attempts to withdraw funds costing us losses & time closing and opening new accts. If you have left your computer here be very watchful of your credit cards charges especially excessive & repeated repair charges. read more

I was really debating writing a review because I always support small businesses . But my experience was less than great. I called the shop because my laptop wouldn't charge. My laptop is less than one year old. The guy on the phone said it's a common problem and easy to fix. I asked how much it would cost ( estimate) and he said between $75-&160. Ok, so I bring in my laptop and he said " Ohhhh!!! That's an Alienware , very expensive laptop!" I said yes, I know and I am excited to get it fixed. He opens up the back and says he can order the part and would also replace the fans. I told him the fans work fine I really just need the dc Jack replaced. He cleans the fans which I appreciated, they were dusty. He looks something up online and turns around and says " With the fan replacement I can do it for $375. " Again, I said the fans work fine I truly just need the DC charging Jack replaced. He says :" Ok, without the fans, $340, that's the best I can do!" I was flustered and told him to please put my laptop back together , I need to talk it over with my husband. I know I am a woman and maybe he thought I wouldn't do my research first - But this place will never see me again. It's more of a bargain shop than a customer repair shop. I always support local shops but this... I can not support. read more

Hours have changed: only open MTuThF from 10-12. Too bad I work 5 days a week and can't make it during these hours.

So nice, helpful and informative. Helped with a problem on my laptop and advised me with honesty. Very obviously cares about his customers and not making a quick buck instead. I will be going back for all tech related things in the future. Couldn't recommend more read more

Thank you once again, Shawn, for your great service helping me figure out the glitch with my laptop. I hope it doesn't need your service too soon but, if it does, I won't hesitate to bring it to you. read more

I took my new and old computer to have everything transferred to the new computer. Everything was completed in one day which was amazing.

Great service at reasonable price by local shop. Had my laptop fixed and Windows 10 installed, very happy with results. This is a small local shop owned and run by skilled local staff. Total opposite of national chain company. I was glad to be shopping locally. Tip: check to be sure they are open before driving to the shop. read more

I brought my iMac here and was very satisfied. The owner is very patient and kind. I feel he is trustworthy and honorable. As in he won't price gouge you and he will not try and scam you. We need more businesses like this. read more

My computer was frozen by a flashing sign and a loud female voice telling me that malware was trying to hack into my computer and that I should call the number on the screen. Knowing enough to know that I shouldn't call that number, I froze, too. I'd been told that I should shut down and unplug my computer, but the message said that if I shut it down, the threat would enter upon my exit. I panicked and looked up Microsoft Tech Support, called the number that showed up in bold, and then was lied to and tricked by them. Microsoft doesn't have a tech phone number that the public can call, so other businesses (or scams) show up when you search. I called Puget Sound Computer Repair and Shawn Burdett answered. I told him that I needed to bring my computer into the shop the next day (this was a Friday evening) and that I was terrified that all of my bank accounts would be emptied if I didn't get it cleaned immediately. The call dropped, so I texted him and he waited overnight before texting me back that he would go to work on a Saturday but only for TRIPLE what it cost me at Olympia Computer, where I ended up going. First he let me stay afraid overnight and then he texted me back on Saturday that it would be triple price for a simple cleaning of my computer. He had absolutely no concern for a customer; just his bottom line. read more

Shawn, the owner, is excellent at what he does to fix IT problems and computer repair and tuneup services. My Dad and I are frequent customers of his, and I love his care for his customers. He does a splendid job in making sure your needs are met. Thank you, Shawn, for everything you do! read more

Quality work at a decent price range. I will be taking my other computer there for an upgrade also.

I have taken many different computers here over the years. They always fix them at a great price. They also built my son a gaming computer a few years ago and it lasted forever and was half the price of a new one read more

We took our two laptop here, they replaced the hard drive, it now works slower then it did with the old one. The other laptop, Libra and Word was put on, none of the documents will open, took it back, the documents still will not work. Spent a lot of money. And my husband cannot open his journal, etc.. read more

Walked into the shop after identified this company on a Google search. Two gentlemen work here the owner, Shawn, and his assistant, Christian. When I walked in, the owner received me immediately asking how he could help me. I explained how I had dropped a laptop and a desktop at home and needed a Computer diagnostic performed immediately if possible. He was busy however took a moment to assess my problem and a moment turned into almost an hour.although this may not be the norm, he did not hesitate once and recommending all the possibilities that I could take. The fact that he took time out of his schedule to diagnose during a low traffic time, convinced me that he exemplified excellence in service. I guess I was impressed not only by his demeanor but also by the fact that he has computer science degrees from USC. He has worked in private industry now for several years owning his shop for seven, choosing a lower tempo route as opposed to the corporate atmosphere at Microsoft where he used to work. Customer oriented ....excellence in knowledge. Definitely recommend this team! read more

Called in search of a chassis speaker for troubleshooting a new motherboard, which is a pretty uncommon item, though very very very small in value. They offered one for free and stayed open an extra minute or two so I could get there in time to get it. Really appreciate the gesture of good will and the fact that you had an extra on hand. Definitely won't forget you guys! read more

Amazing place! If you have a computer that doesn't work or you are looking to recycle a "non-working" one, this is the place. The owner can take computers or laptops that are headed to the recycler and try and repair them. If he is able to (after removing all sensitive data) he donates them to the battered women's shelter. How cool is that?!?! So if you are looking to recycle a computer or laptop, bring it here. Ok, so the other part, customer service, ability to save your electronics and overall convenience is really great. I would recommend this place hands down. read more

I was pulling my hair out trying to figure out how to extend my wireless connection to building 20 feet from the main house. After failing to get a traditional wireless extender to work I called Puget Sound Computer repair hoping they could help. James called me back first thing in the morning and shared a "powerline" solution that I had never heard of. He then proceeded to look-up the hardware that I needed and told me I could get it at Best Buy. He declined to charge me anything for his time and expertise. I will head there with any future computer repair issues and suggest you do the same. read more

I took my computer here for some data recovery at the end of 2018, and I have to say these guys are AWESOME! They were able to recover my wedding photos and other important documents at a very reasonable price. If I ever need any other IT work, I will definitely be coming back! Thanks! read more

We've all been there right? You go to press your power button.. and nothing happens. You close and re-open the lid and try again.. nothing. Maybe next you remove your battery, blow on it like it's an 80's video game cartridge, and try again.. still nothing. Panic begins to set in. You're usually pretty good about doing a back up, but this time it's been a while. And now you've got hundreds of hours of work potentially about to go poof! Ahhhhhh! Now I know that everyone's situation is different, and not all mother boards make a recovery... But I can't speak enough to the level of service, and satisfaction I received through my experience with PSCR. Sean listened very patiently to me frantically explaining my situation, even though he had just closed up for the day (on a Friday no less). I went down Monday morning and handed my babies (two laptops) over to James. One of my laptop bodies was split in one corner, wires cut, fan broken.. and James was miraculously able to retrieve all of my documents/bookmarks(favs) off my hard drive. Hallelujah! Being that the broken laptop was beyond a price effective repair, we agreed to take my RAM and add it to my other laptop. He did a sprucing up on that one, got it purring like a kitten and transferred all my info over. And he did it all by the very next afternoon. Not sure if this had to do with a business slow down due to COVID, or if he's just really that quick.. But with only one day of downtime for work, it worked out amazing for me. And all for a SUPER reasonable price. I would use these guys again in a heartbeat! I urge anyone considering using GeekSquad, or some other corporate company to please consider supporting a local business instead. You won't get better service, I can attest! Thanks guys. :) read more

WOW! Shawn was amazing! 110% committed to excellent customer service! Going above and beyond! Very reasonably priced! I needed my hard drive replaced in my Dell laptop which Shawn accomplished in a day at his shop then he came to my business and reloaded all my bookmarks and logins so I was able to go back to work immediately as if nothing had gone wrong at all. Completely stress free! I highly recommend him!! read more

Great job! My computer like a new one. :) I'm very happy. Thank you so much! English is my second language and this guys have understood me so quickly. I would recommend this company to all my friends. read more

I am an Australian who's travelling in the US and I was recommended to Shawn and Christian at PSCR by a local. And I'm so glad because these guys saved my laptop! I was super impressed with their service, attention to detail, friendly natures and the way they went over and above to explain things to me and make sure that I had options in relation to a service on my laptop hard drive. I dealt mostly with Shawn who is so incredibly knowledgeable and I felt completely comfortable leaving my laptop there. He also restored my external hard drive to my laptop post-service at no extra charge. Christian knows his stuff too and was great at explaining what they'd done when I went in to pick it up. Now my laptop works beautifully! So fast!! I left it there one morning and received it back the next day! I absolutely recommend these guys for the customer service, knowledge, professionalism and willingness to go out of their way to help you to get back on your digital feet. I wish these guys were in Australia however it's great to know you can still help me even when I'm home - so grateful!! Thank you!!! read more

Computers all over the place including the floor. Good chance your computer might get stepped on by an employee or customer. Office in disarray to the point where they have trouble finding stuff. They give you back the wrong parts to your computer. If you get your computer back when they tell you that you will then consider yourself lucky. I took my computer in a few weeks ago because I had an issue that was beyond my capabilities. Was told that it would be done NO LATER THAN TUESDAY. Tuesday came and no computer, no phone call, no text. Went to check on it and they were already closed. Went and got my computer back on Thursday two days later when I had time. He was not done with it and then found out later he didn't even give me the correct charger back. I had no computer for a week and then to have to go and get it without them calling me and then getting my stuff back and realizing I didn't even have the correct charger is pretty unprofessional. I usually don't deal with small business and this is the reason why and this is the reason why I probably won't ever again. read more

Needed a laptop screen replaced quick. Stopped by and was immediately helped. They didn't have the part in stock but normally they do. Expedited shipping. Got there in less than two days and it was replaced for fraction of the price and time I found anywhere else. Anytime I need work done I'll be coming back here for sure. Very professional and accommodating. read more

Shawn is fantastic! He is very reliable and I have never had a problem with any of his work! His prices are reasonable as well!

I needed my business computer repaired. I was referred to PSCR by a friend. Shawn repaired that computer and since I have had him check out two more of mine and repair them as well. read more

I thought I had lost hours and hours of work due to corrupted Windows 7 OS. They were friendly, knowledgeable, and honest and had me fixed up with files recovered same day! read more

I took my old laptop and new laptop in to have James and Shawn transfer programs and files to the new one. What a wonderful job they did! No stress for me. That's what I call taking care of yourself. Thanks guys. I can always rely on you. And Shawn is a Quickbooks expert! read more

TJ has outstanding technical and customer service skills. Takes time with each customer and is very patient with customer questions. Very quick turnaround time for my computer repair. Went out of his way to clean up and remove unneeded apps and files that were slowing down performance. read more

Michael is Awesome. I panicked when I couldn't get my computer to work. He was friendly, professional and affordable. Thanks!

Manager Christian was great. Answered all my questions. Fixed my computer and was able to save me money I was expecting to spend. Quick service. I would recommend to my mom. read more

These guys are great! First I took my old Dell tower in because it would not turn on. In half a day (from lunch hour drop off to just before 5 pm closing) they had it up and running like new, for less than I was expecting to pay. Very friendly service! Then I called in about a pesky dialog box that had been popping up for the longest time; thought maybe they would have a solution. Mike worked with me over the phone and it is gone. He helped get my printer working better too. I am definately a happy customer and fan. Would recommend them to anyone. read more

This is a great place to get your computer fixed. Shawn, the owner, is very customer service oriented and is able to fix just about any computer problem. He is honest and the price is, in my opinion, modest. Glenn read more

This place is a total rip off went in there to buy a used dvd or bluray internal drive he quoted me 40 dollars for the DVD drive 80 for the bluray. I told him he was charging double the price of a brand new drive he told me I didn't know what I was talking about. http://m.tigerdirect.com/products/8324495. Let's just say I did an about face and walked out, if you want to be charge double the price of a new device yet it is used with no warranty than this is your place to go read more