I called Leisure Pool and Spa inquiring about chemicals for my gigantic jacuzzi and hung up the…read morephone immediately. It wasn't that I was dissatisfied, I was BLOWN AWAY with the warm welcome I received. I have never felt so warm and loved when calling any business. After I called back, I was again blown away by the exquisite customer service I received by a female employee there, I believe her name was Facility. All of my questions were answered and my heart was filled with gratitude. If you are in the northern Indiana area and have any pool, hot tub, or spa needs, I urge you, nay, I beg you to give Leisure Pool and Spa a call. You will not be disappointed, and if you are as lucky as I was, your life may very well change forever.

From the owner: Leisure Pool & Spa Supply, Inc. has established itself as a reputable residential pool builder in…read morethe local residential pool market, while at the same time expanding into the commercial service and maintenance markets of the entire Midwest. Our Indianapolis branch provides the logistical ability to serve the entire state of Indiana as well as grow into the Kentucky, Ohio, Illinois, and Michigan aquatic markets.

Spa World has the best customer service and although I am spending money I enjoy the friendly…read morefaces, acknowledge who I am when I walk in and are very attentive to our needs. I enjoy one of these last small businesses which understands the power of exceptional customer service.

Worst customer service I have ever personally experienced. Literally the only customer that has…read morepurchased Jacuzzi's largest hot tub from them- their most expensive sale - and their follow-up has been horrendous. Lights haven't worked properly for 9 months now and Barry (owner) has promised repeatedly to come fix them. Hasn't happened. Moved homes within first year and needed help moving the hot tub- received empty promises of follow-up for months until my brother and I finally rented a truck with a massive forklift and just did it ourselves. I would STRONGLY recommend purchasing a hot tub from a more reputable dealer in Grand Rapids or elsewhere, or plan on being 100% self-sufficient beginning the day after you purchase. Once they have your money they're moving on to the next customer, and the only way you will even get a conversation with them is to corner them in their store. Buyers beware- you've been warned.

I brought in a very old pump lid and basket, plus equally old chlorinator lid ten minutes before…read moreclosing. Nicole graciously told me no problem and proceeded to carefully research what part number the unmarked pump lid was. I was filled with joy to leave with two new lids, thank-you very, very much!

Great place great people they work with you all the time, even when they don't have the product,…read morethey will work to find it for you

Our family has used JPS for 8 years now. Jared attention to…read moredetail, willingness to help, complete understanding of swimming pool engineering make him a valuable asset. When your pool needs opening, components need servicing, or weekly maintenance, JPS has you covered! A happy customer.

Jared's is the only place to go for pool cleaning, opening, and closing. He's fast with his work,…read moreexcellent with his results, and the best with communication and value for price. We'll never go anywhere else for our pool care than Jared's!

Terrible customer service. Lowest character guy I've ever met. I'll b completely honest about this,…read morevery nice man in person. Not a lot of spa repairman in our community. I had fairly low request, was not in a hurry to get my hot tub repaired, this dude at three different times just never showed up to fix my hot tub after telling me he was waiting for parts

From the owner: We offer weekly maintance packages, cleaning your pool, adding chemicals as well as taking care of…read moreyou hot tub. We can repair or change out parts. You call us, and we will do our best to help you inn a timely manner.

I just got my second Evergreen Softub from the Kent, Wa. Store and want to say what a pleasure it…read moreis to work with Jen and Erick. Because of Covid it took a few months to get here, but they always keep me up to date with its progress. The man who delivered it, Steven, was great. He took the old one out and put the new one in. He helped me move a couple of things around so he could get it on my porch. What a gem of an employee they have in him. If you are ever thinking of getting a spa I truly recommend these people if you are in the PNW area. Thanks again for all you do to make your customers happy.

I have spoken to a sales woman named Wendy many times, in person and on the phone. She is one of…read morethe most friendly and non-pushy people I have ever met. She is very knowledgeable as well as helpful. She goes above and beyond for her customers. I would recommend anyone looking for a hot tub or anything related, go see Wendy!

Paid way more than we should have for a new liner last summer. Took them forever to complete the…read morejob, based on other reviews I guess we're lucky they even did finish the job but it didn't come easily. I don't know how they are still in business honestly. It's now a year later and this was the WORST pool opening we've ever had in 15 years of owning this pool - when in reality it shouldn't have been, given the fact that the liner was brand new last summer and the pool was sparkling clean when it was closed. There is a thick layer of black algae and under it are hard water deposits. (pictures included) We went through a new company this year to open and they assured us the pool was not properly closed (the new company is aware of Knapp Pools as they've had multiple complaints coming from their new clients about them) When they closed our pool last summer they tried telling us that closing doesn't include putting the cover on- it always has in the past. He told us that it only includes chemicals and winterizing the filter. Our pool never received any of the closing chemicals it normally gets when closing so I'm not sure why we paid for closing it at all. To top it off, we were told by the new company that since it was filled with hose water after the new liner it should have been treated for hard water and it never was. There is hard water build up on the brand new liner and it's been over a week and we still can't remove the deposits after various water treatments. There is plenty more that I could add, but if you've read this far it should tell you every reason you should never trust them with your pool care. Total waste of money and time, adds nothing but headaches.

We ordered a cover for our pool for $1600 last September. We have not received our pool cover nor…read morea refund from Knapp. We have contacted him several times and he keeps making excuses. We plan to pursue this, but from what people are saying, Knapp is not trustworthy.

Came into get our yearly pool water Analysis! They were welcoming and polite…read more Our water testing was done quickly. They have everything you need for your pool!

Amanda is the bomb she is always helpful and very knowledgeable. Love this place thank you again.read more

Very poor customer service - rude attitude and misinformation. I called and spoke with a women who…read morewas kind and informed me that I could be scheduled within two weeks. I was told a manager would contact me with a date. After waiting a week and not hearing, I called back and spoke with someone new. Sue was curt, and slightly rude. She couldn't find my information at first. And when she did, she told me that I would be charged $175 for the first hour - which. Includes drive time. They are 20ish minutes away so I'd be paying $150 for them to drive to me. This is absurd. I was initially quoted around $200 total. Sue informed me that it could be $700!!! When I asked when I could be scheduled she told me that she couldn't give me a date and it would be at least another two weeks. Very poor experience. I'm extremely frustrated and will be telling everyone I know not to use Lakeside Pool Services

Alan and his crew did a great job on my pool this summer. In fact they are so handy, they have…read moredone other projects around the house during the year. Our pool has aged and was in need of some repairs. Alan was extremely helpful about industry knowledge and the general manufacturing of pools. He was efficient in finding great solutions that were innovative and smart. I would not hesitate to use Alan as my "go-to" guy for repairing and maintaining our property. He is reliable, cost effective and simply a really nice guy.