I told them about the problem I have and paid almost 1500.00 and still have the noise. Then they…read morecouldn't even do I car wash and told them about and then they washed it and look like a 5 year old did it and also now have scratches on the side of truck. The only good thing is the service manager. I have to go here as I'm a disabled veteran and the other Chevy dealership is far for me.

This has to be the most unprofessional car dealership ever, like actually a joke. when I first got…read morehere FOR AN APPOINTMENT, the service crew had me waiting for thirty minutes and told me they were busy twice while they proceeded to attend to other customers. When I came to pay for a company veichle with a company card they could not accept it while the payment was coming from Bank of America. The service people were completely unqualified, rude, and flat out not helpful for quite literally any situation. I am ashamed to own a Chevy right now, this business is a disgrace to the franchise, absolutely horrible.

My car decided to stop working on the interstate. I had it towed to a mechanic who said he fixed it…read moreonly to have it do the exact same thing after not even ten minutes of driving. I then had it towed to another mechanic that I chose based on their excellent ratings. That mechanic ended up informing me that the problem with my car is covered by Ford and I needed to have it towed to the dealership. That leads us here - Shamaley Ford. Alissa was my service advisor and she was great - she even offered to keep in touch with me through text on her personal phone since she may not be by the business phone all the time. They got my car fixed, covered by a two-year/unlimited mile warranty, and I finally got to make the rest of my trip. The one thing I would say is for the people in the service department to maybe communicate better with one another. I had a guy call me a couple times saying/asking things that contradicted what I had already been told which made me nervous/stress about what was actually going on with my car - in an already stressful situation.

Had a tire rotation and oil changed extremely reasonable price they came to my house picked up my…read morevehicle bring it back. They're very courteous and was very professional. I highly recommend this company.

We made two appointments to have me and my wife picked up so we could look at cars. The…read morerepresentative never showed or called.We wasted our time! El Paso dealerships are terrible. We will be dealing with Dallas enough of this crap. Don't waste your time.

worst mistake i ever made was going into this dealership. they never answer calls, never return…read morecalls, and never solve any issues. WORST DEALERSHIP IN EP

find it pointless and a waste of time granted I could've done it myself but if a person has…read morewarranty why not take advantage. to have a appointment set up for a oil change which should take maybe 30 to an hour, not two hours. people have things to do like actually work instead of standing around in a circle chatting instead of a oil change

We purchased a 2026 Ram 2500 Laramie it was used with 5980 miles on it. We were first was told that…read morethe original owner turned it in because they couldn't make the payments, not true!! I did a car fax check and it was owned by a rental car company (different Car Fax from the one they gave us) They said they changed the oil, they did not. We had to pay 300 to have it changed. Also the Car Fax that they gave us said there wasn't a recall on it, when we had the oil changed we were told there was a recall. When we picked it up someone had dented the back bumper, it wasn't like that when we walked the truck, they tried to say we did it (it's funny they have a pole on their property that fits the dent perfectly). They told us they would be putting a half tank of fuel and top off the DEF for us before we picked it up and when we picked it up the fuel light was flashing and the DEF was at half. We called 5 times regarding these issues, only to be blown off by the sales manager and Jonathan the sales man. They stopped taking our calls and would not return our voicemail messages. When we signed the papers there was an owners manual in the glove box and it disappeared along with the wheel lock, the salesman, Johnathan saw both of them because my wife pointed them out on the test drive . So, if you're thinking of going to this dealership to purchase a vehicle, I would recommend you go somewhere else. Once they have your money they will do whatever they want and lie about it. Do not trust anything they say, save yourself and your hard earned money and go elsewhere. Rick and Karen S

Very pleased with the entire experience! Andres was knowledgeable about the features of the…read moreTelluride, and made the entire process very pleasant. The Telluride was delivered in pristine condition, filled with gas, and ready to take home. The paperwork went smoothly and quickly, and I received a fair value for my trade.

I would give these people zero starts if possible. For starters, their vehicle diagnostics papers…read moreconsist of fake readings. I have been taking my car in several times in a month because of a recall. My initial report says my tires are in great condition, 20 days later the condition of my tires are in need of replacement and am quoted 1,453 for 4 mounted and balanced tires. Costco has better brand tires and quoted me for the same 4 count at 836.00. I ended up purchasing one new tire from casa kia because one of tires had issues holding its Psi. They had the car for almost 8 hours, and when I arrived home my tire had a psi of 22. These people are scammers, and if you call them to try and resolve the issue, their service manager has zero customer service and will scoff and try speaking over you after having asked what went wrong. Can't trust their work anymore. The worst type of ppl. They probably also screw up oil changes, their car washing and vacuum is alright. 0 out of 5 stars.

After 12 previous Lexus, all of them RXs, and three from this store alone, I somehow got a lemon…read more I shared photos and videos with the GM to help fix the problem, but no response. After 8 days of putting my car in service with a local service center, the problem persisted. The Lemon law or buy back process is horrendously long, so I asked Fox Lexus to do an exchange. Their only offer is a step down for $80 / mo more. My current car is AWD Premium Plus but he is trying to give me a Basic one for more money. WHY? Because there's no equity in the current car. Gee... it's a lemon and it came from your store! It's not time to make more money from me as a new sale, it's time to eat it and do the right thing! At least you could use this car as a loaner... I drive long distances! I can't be stuck on the road at night, again!

I absolutely loved my sales agent, Argentina Rodriguez! She was wonderful and she gets 5 stars!…read more However....when it comes to the service department.... I live two hours away and when I traveled to Fox Lexus to have my initial 5000-mile checkup. I was told was supposed to be a fairly quick process. My appointment was at 11:15 and I was there 10 minutes before. My Service Advisor, Art, checked me in and talked to me while chewing some food and asked if I would be leaving or staying. I explained I was from out of town and would stay. He then proceeded to go to lunch for (at least) the next two hours. He apparently did not tell anyone that I was waiting for my vehicle. At 1:30, I finally asked another service advisor if my vehicle was finished and she proceeded to help me. At that point he was still not back. So, I sat in the waiting room, during the lunch hour and watched others come in after me and leave before me. I was never offered anything or spoken to after my initial conversation with Arturo until I approached the other service advisor two hours later. What in the world did they think I was doing there for two hours? From what I could tell my vehicle had been ready for some time because after the service, it was washed. I checked to see if it was still wet anywhere. It was very dry and likely sitting there for a very long time. It is apparent that there are not appropriate systems in place for communication of important information. I would be hard pressed to recommend Fox Lexus for its lack of commitment to the customer (AFTER) they have purchased a vehicle. If anyone is wondering, I bought a 2025 GX 550.

Worst place ever!!!!…read more Do not get your car at this place. They just want to make a sale. They do not care about their customers. It took them 8 months to get us out licenses plate. They also told me I was going to have a 5.6% interest rate and it comes to find out I actually have a 6.5% interest rate. This place is a joke and they will scam you.

The only person worth talking to at the Zaragosa/George Dieter location is Juan. My car broke down…read moreand we thought our credit was pretty bad. I got an internet quote from HoyFox VW but I hadn't really pushed it or heard anything. So with what we thought were no other options we called Bestway on a Thursday evening and Juan came and picked us up at 6:30pm. He drove us to the dealership and then to several others just to look at cars that night. He then drove us home because everything was closed and there was nothing we could do. Then the next morning he came and picked us up to actually drive the cars we wanted to. Juan easily spent 8 hours in two days driving us around to look at cars. JUAN IS AWESOME! But then we got to the managers. First on Friday Riley agreed to one price so we went (once again with Juan) to pick the car up from the Westside. When we got back Riley had disappeared and we were left to deal with Carlos. After sitting there for 8ish hours arguing over prices and values, I agreed to come up and meet them halfway from what I was wanting to pay (which was the excellent kbb price but this car was nowhere near excellent) and what they were asking as long as they agreed to fix all the dents and scratches. They countered upping the price $400 more and they would fix nothing! I had been there for so long I told them if they could get the monthly payments where I wanted them then we would do it. Then they told us their computers were too slow to do anything that evening I was ready to walk out and call a cab. The only good thing Carlos did was lend us the car we wanted to buy and told us he would call us the next day when he had 'worked the numbers'. Well it got to be 3pm and he didn't call and we just had some random car so we called there. The woman who answered the phone said everything was done but they couldn't give us any numbers over the phone. So we went up there for the 3rd day in a row. When we got there of course nothing had be done. We waited about a half hour and then sat down with Carlos. Only to find out he was now trying to go through a bank we didn't agree to. We had already been approved by a bank with 7% interest and thus wanted to go with that bank. Well our bank would no longer agree to it because Carlos took it upon himself to add a useless $2500 warranty. We didn't want a warranty or agree to one. He said since he was giving us the internet price (after I had to explain to him that an advertised price is legally binding) the only way he could make any money off the car was to add this bull**** warranty. We were fed up. A few days earlier I had requested and internet quote from HoyFoxVolkswagen and they had emailed me an offer for a brand new 2013 VW Jetta for a price less than what Bestway was trying to charge us for a 2011 VW Jetta that had dents, scratches, crappy tires and almost 40,000. After arguing with Carlos for so long my husband call HoyFox. They came and picked us up 15 minutes before they closed. We left there an hour and a half later the owners of a brand new 2013 VW Jetta with 37 miles on it! Both the monthly payments and the overall price was lower for the new one from Hoy Fox. It also included a no deductible 4 year full coverage warranty. BESTWAY DOES NOT HONOR THEIR INTERNET PRICES UNLESS YOU HAVE CASH (which their website does not say thus making it an illegal advertisement). Every single vehicle they have is over priced. If you think your credit if bad try Hoy Fox first, they will try to work with you (especially if you are military). If you absolutely have to go to bestway DEMAND JUAN as your salesman and refuse to talk to Riley who will just lie right to your face.