Appointment, quality, customer service I had a wonderful…read moreexperience with this Nail Salon. I called and made the appointment and was easily accommodated. Then was running late, and i rapidly got a text reply and they were so polite. I was given very clear pricing and the quality was incredible. I showed photos of what i was going for and without hesitation, they did exactly what i asked. Other places make me find color matches, when they went above and beyond to help. Every request was given with with care and top notch service. This husband and wife duo, who run this business, is a force to ne wreckoned with. Thank you and I will definitely be back!!

Tommy is extremely unprofessional. I was actually really happy to have found someone in town that…read moredoes Gel-X. (Gel-X was basically press-on thats are adhered with gel and cured and designed on top). Mine started lifting and popping off in 1.5 wks. Let me give a little gist as to why I am giving Tommy this one star. I found Tommy 3 wks ago and he did a really nice gel-x set on me and took the nail design inspo pics I showed him and did his thang, which luckily they turned out cute. Fast forward 2 wks, I need a new set cus a few of mine popped off and I had weekend plans so I was trying to get right. I booked a 3:30pm appointment with him and he confirmed with "Ok! Got you down!" The day comes and I realize traffic is bad and I need more time, so I text to let him know I will be there at 3:45pm but maybe sooner. He replies with "take your time I'm a little behind" Me thinking he needed more time, I came at 4pm (30 min after my initial appointment) He lets me in his salon and asks me to wait in the salon lobby since he was still with a client. After waiting 30 mins, I texted him at 4:30pm and ask how much longer cus I had a 6pm appointment after. He reassures that he is almost done and we were good on time. Now at 5:20pm (over an hr later), he texts me asking me if I could come back after my appointment, offering me free nails and even doing a house call. Which did not work for me. So we reschedule for today (July 3 @ 4pm) and guess what? As I pull up at almost 4pm, he sends me a text asking if I can come at 7 or tomorrow morning! Hell TF NO!! Last minute?!! I am DONE with him and his unprofessionalism. This is the problem with techs, they don't know how to prioritize their time. Tommy and I even spoke about it too. The previous owner of Great Nails (which Tommy took over last year but sold and now rents a small room inside a Latino hair salon) would overbook and clients would complain. Hypocrite much? I don't know if Tommy overbooked or didn't prioritize his time, either way, it's unacceptable. Maybe cus he thought he was giving me a free nail set, he can do what he wants. I am still a client! I was't coming for no free shit. The fact that he thinks it's ok to cancel on me last minute not once but TWICE, is what really bothers me. ------- UPDATE: *Let drop the review for my first appointment* He was in the process of moving and setting up his room, so he didn't have much set up yet. He was talking about himself saying he the best shit and what nots. Said I wouldn't be disappointed and blah blah blah. Yeah, l liked my nails but it wasn't exactly what I wanted. His work may be nice but there are plenty other techs that can put out great work. He thinks he's some hot shit cus he came from SoCal. Gel-X is to me is cheating anyways. Lazy work. He didn't have all his material, his uv lamps were dying, and in the end he drew this bullshit Lord of the Rings shield looking design, but I didn't want to make him change it after he did all this work on it. I didn't hate my nails so I wanted to give him another try when all his stuff was set up properly to be able to give a real review. I never got that chance cus Tommy unprofessionally cancels last minute. Free or not, does not excuse cancelling last minute TWICE. If he thinks that he is not wrong, he is DA LU LU Btw, his spot had little to no parking and the area isn't the safest. Busy but a lot weirdos.

Aimy has been my nail tech for a few years now, she is always on time and the service for mani and…read morepedi never disappoints! Whenever I show her my inspo picture she always does the best job at the designs and colors I want. Very patient and gets the job done fast. Mani with designs and pedi done in under an hour and doesn't look rushed! I found my nail tech and I'm sticking with her

The best NAIL salon hands down I love everyone in there they are very nice and helpfulread more

Orange mani fill/short:…read more 1st time it was nice. Thank you to the gentleman who help me with my fill. Your work was amazing. Highly recommend on my end.

I've been here quite a few times in the past 3 years for both acrylic nails and gel pedicures. I've…read morenever had a bad experience. I usually call in to come in within 30 minutes and they're always available for me. They take their time with every service and are willing to listen when you have preferences. The spa is clean and staff are all welcoming.

I love it here! Alan treats me like family -- always patient, professional, and welcoming. I truly…read morefeel like I'm at a high-end spa because of the special care they give to my feet and nails. They also offer facials, and their prices are very affordable without feeling "ghetto" like some nail shops in Vallejo where there's cursing and loud music everywhere. This place is peaceful, relaxing, and classy. I highly recommend them to anyone in Benicia, Vallejo, and the entire Bay Area... just make sure y'all leave a spot for me with Alan!

Best nail spot in town, staff is always welcoming and sweet. They never miss with my requests and…read morebest service. Alan never fails to make me laugh. Highly recommend!

Consistently good for pedicures and nice polishes, love the cute modern interior and that they have…read moreWiFi + massage chair. Only con is they rush over the foot rub/massage, which is the best part! They don't scrub the heels and sides long enough. The massage is a half ass rub, but I will say not all are like this. Just have to book with specific employees to get someone who does a good job. Today toes were cut down uneven, she tried to fix it and made them super short and still uneven. The lady helping me was distracted doing other things in the middle of my pedicure, I came in for my 3:00 appt, got helped at 3:20 and left and 4:40. She rushed the massage, couldn't understand me and spend a lot of time running around. I think she was new.

I highly recommend this place. I enjoyed my experience during my visit. Sara was patient & took her…read moretime accommodating me. I had a pedicure with leg massage, warm towels and heated rock rub that felt really good. I chose a mango scrub/lotion with a light pleasant scent for my leg and feet scrub that came with my pedi. Definitely a level above most places with friendly and knowledgeable owner.

I wanted to express how appreciative I am of Erica. From my first appointment with her, I knew that…read moreshe had a client for life in me. What makes her so different from any nail tech that I've had in the past is how much she genuinely cares about her clients and her craft. She has heart and it pours into everything that she does. Every idea I've came to Erica with, every design or inspo pic I've had, Erica brought to life better than I ever could have imagined. I also appreciate that she creates a safe and inviting atmosphere that allows me to be myself whether that's quiet, social, or a little goofy. Her space is also always clean, organized, and cute! Anytime I leave my appointments I feel replenished from the inside out, I swear it's like soul food. I honestly recommend everyone to get slayed by Erica at least once to see what the hype is about!

I was hesitant to write this review, because I don't want to have to fight for my nail tech's time!…read moreBut I had to give Erica major props for the amazing work she does. I have been going to her for almost a year now and love all the acrylic sets she does for me. My style is more simple, but I am picky with details. And Erica has been accommodating to everything I've asked. At first, my style of nails were not what Erica was used to, but she was patient and listened to everything I asked. She has demonstrated adaptability and enthusiasm to further her craft. She loves to work with you on nail designs and has a great eye for watever aesthetics you want. She is amazing and sweet and highly recommend her!

I've been going to this nail salon for a while now and they never disappoint. The service is always…read moresolid, and the staff is professional and consistent every time I come in. Also, the woman who does eyelash extensions is hands down the best in Vallejo. If you care about quality and want your lashes done right, this is the place to go.

The day before a trip, I went to Nails Design for a pedicure and dip powder manicure. During the…read moreservice, I noticed the technician was not using a UV light to cure the product. When I asked about it, he simply shook his head. By the next day, while on a trip, several nails had chipped and broken, and within two days the product had lifted from nearly all of them. This cost me additional money and took time away from my vacation with my husband and family to have them redone. This was also very painful. As you can see in the photos, my nails broke quite far down when the product chipped off. Because I was out of town for an extended period and had commitments when I returned, I could not visit Nails Design until today. When I explained the situation, the manager repeatedly insisted I should have come back sooner, despite my explaining that was not possible. I received no apology and felt dismissed. After a lengthy discussion, the manager agreed to redo my nails at no charge. However, after the service, the technician told me I would receive only a 50% discount. I explained that this contradicted the manager's agreement and that I had accepted the pedicure only because my nails were to be redone for free. The technician honored the original agreement, and I paid a full tip for both services. Problems can happen in any business, but what matters is how they are handled. Rather than taking responsibility and apologizing, management repeatedly blamed me for not returning sooner. If you have had good experiences here, I am glad. However, I cannot recommend this salon. The poor workmanship, damage to my nails, and the manager's handling of the situation made this a frustrating experience from start to finish.

Tried this place for the first time with a friend. I heard that this place gets pretty busy so I…read moremade an appointment for two beforehand. Our appointment was set at 5:30. It's located next to Jelly Donuts. To be honest, the location isn't ideal because there's not a lot of parking. Luckily we found a spot. Upon arrival, it was noticeably busy. About three girls were waiting as walk-ins. I started my full set after about half an hour of waiting. I was a little disappointed because I wanted my friend to also be seen by a nail tech at the same time since we had the same appointment. The nail tech who helped me was John. He was really nice and polite to customers. He even gave me a short lesson about nails and acrylics. He's really good at what he does. Although, I do wish my set was a little shorter just to be more practical and makes doing daily activities easier. My set came out really nice though and he was pretty quick at doing so. Unfortunately, my friend didn't start until around 6:30. That's a pretty long wait time for having an appointment. Their prices are reasonable. Also, they offer a stamp card so you can get $5 off your set when you fill it up which I find really useful. Overall, their service was better than most nail shops. When an event comes up, I will most likely go back to them.

"Very bad business"…read more I am very disappointed with my experience at Nails Care in Vallejo. I have visited this salon twice, and unfortunately, the customer service was poor both times. During my most recent visit, I specifically requested a particular nail technician to perform my service. Instead of honoring my request or explaining why that technician was unavailable, the manager insisted that another employee do my nails. As a paying customer, I believe I should be able to request the technician I feel most comfortable with, especially when making an appointment or arriving with that expectation. If a requested technician is unavailable, staff should clearly communicate that information in advance whenever possible and offer customers the option to reschedule or choose another technician. The manager's attitude came across as unprofessional and dismissive, which made me feel like my preferences and concerns did not matter. Good customer service involves listening to customers, communicating respectfully, and making reasonable efforts to accommodate requests. Management could improve the customer experience by training staff to explain scheduling decisions politely, acknowledge customer concerns, and provide clear alternatives when requests cannot be met. Because this was my second negative experience at this salon, I do not plan to return. I hope management takes customer feedback seriously and works on improving communication and customer service. Establishing better appointment procedures, confirming technician requests ahead of time, and encouraging more respectful interactions with customers would go a long way toward rebuilding trust and improving overall satisfaction