Always an amazing customer experience at World Time. My "go to" for battery changes on my wife's…read morequartz Breitling, as well as a Braun quartz chronograph (with an unfortunately novel way of accessing the battery that requires popping the crystal out using compressed air to access the movement). Stopped by this Saturday to have the battery on my wife's watch replaced once more and it was ready in 15 mins for an extremely reasonable price. A top notch business with obvious expertise servicing and repairing high end mechanical watches, while also happy to help with my lower end regular maintenance needs.

Best and reliable place for watch repair in the area. Highly recommended. I came in to have my…read morewatch's bracelet shortened. It's done quickly and professionally. He declined to be paid, but I insisted. What an honest person.

Amazing boutique with an incredibly professional and welcoming staff. I'm a South Bay local and…read moreonly recently started visiting this Rolex boutique at Valley Fair after purchasing my first Rolex Datejust in Maui as a honeymoon piece. That first Rolex made me truly appreciate the craftsmanship, beauty, and confidence that comes with wearing one, so I decided to start building a relationship with this boutique. From my very first visit, Jose was warm, professional, and genuinely welcoming. Even though I hadn't purchased anything from this location yet, he made me feel like a valued customer. I shared that I was interested in eventually adding a Submariner and a few GMTs to my collection. Over the following months, I stopped by whenever my wife and I were at the mall. During those visits, I got to know Everette, Yvette, Hayden, Jakob, and several others. Every single team member was equally kind, informative, patient, and professional. I never once felt judged or pressured. They always took the time to let me try on pieces, educate me about Rolex, and reassure me that patience is part of the journey. Today, I visited again and was greeted by Roksana. She checked on the watches I was waiting for and asked whether we were celebrating anything special. I mentioned that my wife and I were commemorating a work milestone, and she said, "Let me go check in the back." My heart immediately skipped a beat. A few minutes later, she returned with a Rolex Submariner Date. My wife and I were beyond excited and purchased it on the spot. Thank you again, Roksana! This was honestly one of the best luxury retail experiences I've ever had. I really appreciate that this boutique focuses solely on Rolex, so there's never pressure to purchase other brands or unwanted pieces just to build a relationship. Just as importantly, every member of the staff is genuinely kind and welcoming, and that made every visit enjoyable regardless of whether I was buying anything. I was fully prepared to wait over a year for a Submariner, so receiving one sooner was amazing -- but the exceptional customer experience along the way was just as meaningful. Huge thanks again to J. Licht & Sons. Highly recommend visiting this boutique! PS, can't forget about Stanley and all our 49er chats!

I've purchased three Rolex watches from this location, so I'm writing this as a repeat customer who…read moregenuinely wants a better experience. Every time I come in, I seem to have a difficult time communicating with some of the female employees. I'm younger and at times it feels like I'm not taken seriously as a client. When purchasing a luxury watch at this price point, I expect confident, polished service. I've noticed hesitation and uncertainty when responding to questions or inquiries, and it takes away from me wanting to return here. I would appreciate more confidence, professionalism, and stronger customer engagement from the female staff. I enjoy the brand and have continued purchasing from this location, which is why I hope the customer experience improves.

Fixed my 20+ year-old company anniversary clock very quickly. Excellent service. Jason was very…read morefriendly and helpful. There aren't very many competent clock repair shops so supporting the TikTok Shop is important.

Excellent service and fast turn around time ! Thank you for fixing the spring on our Cuckoo Clock ~…read more5 stars

Recently started going to this place for watches. Mia was really helpful. Helped me order the watch…read moreI wanted that they didn't have in-store. Smooth process. Definitely recommend. Would def come back for more. Jordy was also really chill and helpful when I visited the JLC boutique.

I had a really great experience here. Sean definitely took great care of us. He educated us on a…read morelot of things about rings that we did not know the selection. Here was very massive. The values are great too. Would definitely come back here again.

Fred is amazing and is the definition of a consummate professional. I came in to have my watch…read morebattery replaced after 10 years of it sitting in a drawer. Other watch places quoted me $35-$48 bucks to change the battery, so I was shocked when Fred gave me a quote on Yelp for $12 bucks! I went to the store without an appointment, Fred welcomed me warmly, and even though 2 other customers came in, I was in and out of there in under 8 minutes! (He was able to help them too.) Aside from the great price and friendly attitude, Fred also noticed that there was some rust in the mechanism restricting the movement and he cleaned it out and added lubricant without even charging me. Really glad my old watch is working good as new again and am thankful Fred made my experience as smooth as possible. Thank you, Fred!!

Love this place. I came here a few times to replace the batteries on my watch. The gentleman at the…read morefront desk was very polite and friendly. He replaced the batteries in my watches as I wait.

Had a missing diamond replaced for my wifes wedding band. Quik service. Very kind and professional…read moresalesman. Highly recommended.

I had two thin gold chain necklaces with broken clasps, one with a pendant that's not removable…read more They both had small clasps that were bent with pieces broken off from forcefully pulling them apart when they got tangled together. I was worried they couldn't be fixed easily since they were so small. I found Ali's on Yelp and brought the necklaces on Saturday afternoon. Ali told us there was a chance the clasps could break in which case they would need to be replaced. If he could fix them, we could pick them up that evening or the next day. He texted me later that day letting me know they could be picked up the next day. The necklaces and the fixed clasps look and work great. I can hardly visibly see that they had to be fixed. The whole process with Ali was very clear and smooth and I'm really happy with his help!

I visited Doman Clock & Watch in Los Gatos. I had a previous…read morebad experience with another watch repair shop. At Doman, I was greeted with a smile and my watch was inspected. It now runs better. I trust Doman and will be back with some other watches that need repair. I highly recommend Doman.

Took over two months and clock was not fixed. Couldn't find clock when I cane to pick it up (even…read morewith claim ticket) Another clock repairman fixed it in three days.

Great experience at the JLC boutique with Jordy (and Mia from CH). Also got a discount! The guys…read morehere are super chill and made the buying process smooth. Reverso babyyy

I am a watch afficianado and love IWC and have been to their museum in Schaffhausen. I wanted to…read moresee what the status of the F1 IWC watch was. It is only available in the after market since it is a limited run and I wanted to see if they had any tips or insider track and also look at some of other watches. Good friendly service. No luck with the F1 watch though.

We had an amazing experience here with our first time designing a custom ring! Darya and Misha were…read moreincredibly accommodating and helpful while we worked through 4-5 CADs and two wax models before finalizing, then the ring was ready for us to pickup within a couple weeks. We love the final piece and would highly recommend Vardy's! Thank you!!

We visited several small, family-owned jewelers while designing our dream engagement ring, and…read morealthough we ultimately chose to work with another jeweler, we wanted to share our experience here as well. We appreciated the help we received from Elena and Darya who were kind and pleasant to work with. However, our interaction with Fanya was off putting and left us feeling uncomfortable. During our visit, she spoke very confidently about the history of mining diamonds in a way that did not align with well-documented historical information we are privy to. The conversation felt dismissive of a serious subject and it made it difficult for us to feel confident moving forward with such an important purchase. When choosing a jeweler for something as meaningful as an engagement ring, trust and transparency matter a lot. While we respect that others may have different experiences, this interaction ultimately led us to continue our search elsewhere. Especially after noticing many of their negative reviews revolved around the owners daughter, this was concerning to us. We wish the business the best, but wanted to share our honest experience for others who are doing the same research we were.

Had to replace the battery on my Neptune Moonswatch and learned that the Swatch Boutique does it…read morefor free (my favorite word in the English language). I walked in and was greeted by Bianca and told her about my watch. She said, "Sure, no problem" and took it to the back. After a few minutes she returned with my Neptune ticking away like new. She even set the time. A solid tip of the cap the Bianca and her excellent customer service. Now for the pics.

Swatches are great investments! Did you know that they replace the battery and polish your swatches…read morefor free!!! I just found out and took my swatches in and the employee was very friendly and efficient.