Our experience at the Omni was disappointing for such a high end hotel. It was very confusing and seemed information about the hotel varied from one staff member to another as well as online and in person. We had a lovely waitress for our Saturday breakfast but there was a single waitress for a busy Saturday morning, leading to some long waits and forgotten items. On the positive side was that the coffee drinks were great and food was solid. The bed was extremely comfortable and the room was spacious but many visible scuffs on furniture led to a dingy feel. On a stop at the bar we were assumed not to be guests at the hotel which was off putting. Lastly, we were told upon check in our checkout was available to be as late as 2 o'clock, then when trying to confirm this checkout time with another staff member, they informed us if we wanted 2 o'clock checkout it would be 50$. We were confused by these differences so we called down just to confirm one last time and were then told 2 o'clock with no charge. All in all a very mediocre experience for the price and would seek elsewhere for future charlotte stays. read more

Omni hotel in downtown Charlotte is centrally located to restaurants, sports venue, and stores. We stayed in handicap room for family of 5 and recommend it for party of 5 people since they can provide extra twin foldable mattress and pretty roomy for big group. The only down side is the outside noise even for us on the 5th floor just too loud. We can hear the loud motor bike, traffic noise at night, even the hallway noises. I wish they put more wall noise insulation when they build this hotel. Still recommend this hotel for a night or two nights stay in downtown Charlotte. read more

See all

As far as Omni's go, this was one was a little on the older side but still a great property. Pool was a nice option in the city and the hotel was located near lots of great places to eat. read more

Great experience. Conveniently located. Very nice staff. Room and hotel appeared very clean. read more

Omni Charlotte Hotel - Hotels Near Me - Charlotte, North Carolina

See all

The service was beyond amazing! These are the friendliest people on the planet. Every single employee that I encountered was kind, caring, friendly, knowledgeable, and helpful. The room itself was clean, comfortable, and nicely furnished. Although I was near the elevator it was quiet each night. An all around great experience during my three-night stay. read more

See all

Your entire team is full of phenomenally awesome people. Zac the barista at the bar made fantastic drinks, and recommended activities, and food that made our trip way better than it would have been without him. He was super friendly and had the best information. All of the drinks we had at the bar were amazing. I have been a pescatarian 20 years, but I have had the best impossible burger to date at Trade. Gabby was a lot of fun to talk to in the 14th floor lounge. We had so much fun chatting. She was super accommodating. I mentioned an allergy during breakfast, and the next morning she set aside a special indulgence for me. I appreciate her. Shelly was a warm and welcoming party. She checked on us, and asked how we were every time she saw us throughout the hotel. Ryan, the manager took time to talk with us and ask how our visit was coming along. He is super funny and engaging. read more

See all

7 day stay, 2 inch cockroaches and other bugs in room, pool is out of service for the the duration of my summer stay, at check-in, there was a leak dripping on my bags, when I brought it to the attention of check-in clerk, she didn't even acknowledge what I said. I've attached photos. 7 days and no one smiled at us or made us feel welcome. Try a different hotel. You will save money and not travel back home with bugs. read more

See all

There's a very cool Bollywood event going on tonight and it's a great hotel to host since it's on the grand scale. I love the lobby and the bar area is hopping on a Friday night 10/11/24. There is a Draft kings event going on as well. read more

Omni Charlotte Hotel - Hotels Near Me - Charlotte, North Carolina

See all

I stayed at this hotel with my family for Christmas - there were about 17 of us. First impressions were that the lobby was really nice. I really appreciated the water they had available in the lobby as well as the room. The valet parking was a bit expensive - $48/night. We didn't do much research about the area so I'm not sure if that's normal. Anyways, the staff were extremely nice. I'm surprised with all the reviews saying how mean the employees were. They were all so accommodating. The only one I got a name of was Airel who helped us check in. Though there were other staff that helped us with things such as providing razors and a room change (more on this to come). So onto the room. It was nice and spacious. I liked how there was a couch in the room and the beds were very comfy. Apparently I was snoring all night which tells you I had a pretty good sleep. Now onto the issue we had. Our room had cockroaches - now I'm not talking about a one and done scenario, we literally had a cockroach a night. We brought this up to the staff at the front desk and they said they'll make a note of it and report it to maintenance. They also offered to change our room for us. That was much appreciated! Once again the staff was very accommodating. Overall, I enjoyed the stay minus the cockroach fiasco and exorbitant valet prices. read more

See all

Loved our stay!!! Omni is my favorite hotel chain thanks to the fabulous one in Minnesota (Vikings Lake) so we are on a mission to get to all of the Omni's!!!!!! We spent thanksgiving week here and for my birthday. We originally got put into room 323 but it overlooked the pool area which is currently under construction and not a very nice view. We called down and they quickly moved us to room 923 which was the same lovely corner room as our first one. We now had a beautiful view of downtown Charlotte. Bathroom was large and spacious and everything was great. Beds are comfortable, everything seems new and modern. Staff was friendly. We enjoyed the check in areas vibe and the fresh water they had! Such a fun touch! We did valet parking which was $55 a day which I feel is steep but they were very quick, friendly and it is in downtown so parking can be $$$ that would be my only complaint. Can't wait until our next stay here!! read more

See all

For starters the manager at the front desk was extremely rude. I get up to my room and there's no hot water and the breakfast had hair in my food. Place was so gross read more

Do not stay here!!! After just one night staying here I had over 30 bug bites all over my body and turns out it was fleas. I found a flea in my suitcase after coming home and have since been battling with this for almost a month. They sent me to their claims department and they still refuse to do anything to remedy this situation. Never EVER staying at an Omni again, this is so gross!!! read more

Booked an extra night at Omni Charlotte Hotel specifically because I was flying a red-eye and didn't want to deal with waiting around for check-in. Pretty straightforward logic. Instead, they canceled my entire reservation because I "didn't show up" on the first day... even though I literally arrived the next morning off a red-eye. Make that make sense. I had to rebook on the spot. To their credit, they did help fix it--but then told me I had booked a two twin bed room when I paid for a king. The explanation? Apparently I selected some vague "king or twin" option, which is honestly nonsense. The whole experience felt disorganized and inconsistent. The rules don't align with common sense: if I paid in full for the stay, why would you cancel it and potentially resell the room? That comes off as borderline double-dipping. Overall, one of the more bizarre hotel experiences I've had in a while. Not terrible staff--but confusing policies and execution that make zero sense from a guest perspective. read more

One of the most unrestful stays I've ever had to spend a lot of money on! All due to a guy singing very loudly outside on the corner with a loud speaker. Non stop from 11am through the entire day into the evening hours. No amount of white noise could compete with the volume. It's been incredibly frustrating and infuriating that there is apparently nothing to be done about it. We were partly there for business but I had taken time off to rest and relax. I feel terrible for the restaurant he parks himself in front of. We were told that the guy is there every day. It feels a bit abusive to be honest. For this reason I would say save yourself a huge headache and do not stay here. read more

Was truly disappointed and disgusted at the room I received. The photos attached show multiple dark hairs in my bed, dirty towels, dusty tables... while they did come and clean and replace the towels, there was no compensation made or attempt at goodwill. This is a chain I have status with -- so I really expected more. read more

See all

They advertise a restaurant in the hotel, but it is a bar with only small cocktail tables. Hard to eat a dinner at a low small table. I was VERY loud because they had a convention there with about 50 plus people in the bar. The rooftop restaurant was closed for repairs. At $300 a night, Rooms were OK, but only one robe for 2 people and only one chair. Even the Holiday have two chairs! read more

Horrible experience checking in. One person checking ppl in and 9 ppl in line. It's taking longer to checkin than it did to drive in. Hire more ppl and use your booking data to staff accordingly hotel 101 read more

See all

Not sure what all the complaints are - my stay was great. Room was clean; front desk was friendly.

I will start with the end result -- for an Omni Hotel, it was lackluster. I traveled here for work and I was booked a room here and I was pretty excited because it's an Omni Hotel. The exterior is exemplary of an Omni Hotel and it looks really nice -- located at the heart of Uptown Charlotte. The lobby is a few floors up, and the lobby boasts of a bar. The downstairs area is connected to a Walgreens, a Starbucks and a Chick-fil-A so there are conveniences that are connected which is nice too. There's also a nice semi-rooftop pool on the second floor. The vibes are nice but it definitely looks different than the picture. I'm not much of a pool-user so it wasn't that much of a bother. Then why is it 3 stars? Well first, the room was not that clean. Because the rooms were carpeted, there were stains on the carpet which didn't live up to the standard at all. The room was pretty wide and big, but the stained carpets were just a bummer. Also there are 4 elevators but it looked like 2 of the elevators were straight up NOT WORKING! What an extreme inconvenience. We were coming back after working a concert and the line to go up was insanely long and it took us nearly 25 minutes to go up to our rooms. With a hotel this big, two sets of elevators is NOT enough. Staff was generally friendly but I was not impressed for an Omni brand unfortunately. read more

Omni Charlotte Hotel - Hotels Near Me - Charlotte, North Carolina

See all

Terrible experience. 1 day prior to arriving received notification roof top bar and pool will be closed until end of September. Received at least 3 notifications prior welcoming us., no mention of bar/pool closing. Attempted to cancel reservation, was told past cancellation period and I would be charged. Hotel staff worthless. Cancelled my card used to book, Omni won't see a dime. read more

Bartender "Zac" was amazing! Food was soooooo good! thank you! I got the Caesar salad with chicken and a side of fried okra. Some of the best food I've ever had!! read more

PARENTS BEWARE AND AVOID AT ALL COSTS!! IF YOU HAVE A CHILD UNDER 3 AND REQUIRE A CRIB, DO NOT STAY HERE. THE STAFF, THE MANAGER (Derek Squibb), THE INFLEXIBILITY - ALL HORRIBLE. As a father to a 15 month old this was without a doubt the WORST hotel experience I have ever had. Here is what went down... 1. We were staying here for a wedding weekend, where the entire wedding party is staying at the Marriott. The only reason we opted to stay at the Omni is because they state they have have cribs multiple times on their website, NOT pack n' plays. We do not stay at hotels that have pack n' plays because our baby will not sleep through the night or any of her naps when in a pack n' play instead of a crib. I am sure other parents understand this. 2. Because we have had issues with previous hotels who falsely advertise they have cribs, we confirmed with your hotel before booking that you did in fact have cribs, not pack n' plays. Once we booked at your hotel, we called not 1, but 4 additional times, including 48 hours before our stay to ensure they have a crib reserved for us to be placed into our room. The phone logs will show this, as do my wife's cell phone logs. 3. Once we checked in, we re-confirmed again that a crib would be placed in the room. When we arrived in the room, there was no crib, so we called to have it brought up. Come to find out... they only have a pack n' play available. 4. In fact, after lots of investigation with the night manager, who was actually quite helpful... The hotel does have 5 cribs, but 2 are broken, and 3 were being used by other guests. I am not sure if you are a parent or not, BUT this is actually the worst possible thing that could happen to us on this trip. The baby will now not sleep through the night, she will not nap, and we will have a miserable time... all because of the hotel's false advertising and incompetent staff regarding reserving this crib./ 5. The front desk and the manager Derek Squibb was so utterly incompetent, as their "solve," was allowing us to check out and stay at another hotel. Not really a "solve" to me. Especially when you have two rooms, lots of luggage, convinced other wedding party guests to also stay at this hotel, etc. I went ahead and emailed general manager Toby Scott Long, who supposedly was on vacation and spoke with Derek. 6. Finally the manager Derek Squibb, finally agreed to reimburse us the cost of the renting a crib from a 3rd party company. It should be noted that Derek Squibb continued to build upon the pattern of unhelpful and incompetent Omni staff, as he was incredibly rude, dismissive, and inflexible. Basically blamed us for needing a crib. Derek then put in writing that he would reimburse us the cost of the crib rent. 7. Now upon check out, we reviewed our bill, only to find out that despite Derek Squibb putting it in writing that he would reimburse the cost of the crib rental, he only removed $75 from the bill. The manager on duty was a tattooed lady who was even more rude and dismissive, and advised us to call the credit card company. 8. ATTENTION!! Toby Scott Long!! The crib rental cost was over $300, which I emailed to you. We have it in writing from Derek that you will remove the charge from the bill. Beyond me being incredibly frustrated by your incompetent staff... I write this review as I HOPE NO OTHER PARENT HAS TO DEAL WITH THIS EXPERIENCE FROM YOUR HOTEL. read more

This hotel has a gem of a guest services manager, Clarissa. Clarissa is the best example of customer care. Outside of the wonderful hotel, the main reason I will always choose Omni, especially in Charlotte, will be because of Clarissa. Wish I could give this hotel and Clarissa more than 5 Stars because she is a bright star in hospitality and professionalism in the hotel industry! read more

Yes I love the hotel. The roof top pool with bar was awesome. I enjoyed my stay there

Seriously disappointed based on Omni's reputation and how much money we spent for our stay. The first room had a significant musty smell, and the air felt damp. A mint I left out literally melted overnight due to the humidity in the room. The vent in the bathroom was packed with dust, so clearly had not been cleaned in some time. We switched rooms for our second night, and this one was better, but still had a distinct musty oder and damp feel. That evening we were woken up by people down the hall setting off their smoke alarm. Later that evening the occupants of a different room across from us were screaming at each other for about 2 hours before security came. Even after security threw one of them out, there was constant knocking, people going in and out of the room, etc. Not the kind of activity you'd expect at an Omni hotel. Also, one of the reasons we chose this hotel was the rooftop pool. Unfortunately there were hundreds of dead ants floating in it, so few people were willing to go swimming. I will say that the staff was friendly and professional, but I would never stay here again. read more

NO hot water for 10 hrs and they didnt even care. Not even offer anything to cover this inconvenience. Please do not stay here. Bed sheets were all wrinkles, I didnt even know if they change at all. read more

The Omni Hotel is a perfect place to stay when visiting Charlotte, NC. I stayed here for a trade convention and it was just a few walkable blocks from the Charlotte Convention Center. Easily accessible around the hotels are a variety of restaurants and shops that cater to a wide range of interests. Its rooms are well-equipped, modern, spacious and well-maintained. There are also restaurants and a bar inside the hotel and a staffed gym on the third floor. I highly recommend staying in this hotel when visiting Charlotte. read more

See all

With the reputation of the Omni, this one could use some work. Carpet is dirty in hallways and guest rooms. Rooms are around $250 and up a night, parking is ridiculous at $40 per night. 0-4 hours is $25 and 5-8 hours is $35 for parking onsite. Rooms are a nice size, and there's a couch along the wall for extra seating and laying your bag open so it's not on the floor. Charging ports for your electronics is on the side of the nightstand, so if you're sitting on the bed and move, the mattress hits the cord and can unplug it. Beds are too soft and extremely uncomfortable. When you sit on it, you literally sink into the mattress. The bathroom in the room is tiny. So much so that the door almost touches the toilet when you close the door. You literally have to step in the bathroom and stand beside the toilet to close the door. They have a hairdryer for use, but is old and could be replaced. Took me forever to dry my hair this morning. They have shampoo, conditioner and body wash in the shower, and the tangerine scent isn't bad. WiFi is between $9.99 and $14.99 per night, which is ridiculous with the amount you pay for rooms per night. The restaurant onsite has a minimal menu, so we ate out. There are several restaurants within walking distance. Eddie V's, McCormick and Schmidt, Hooters, Chima and Roosters. read more

To start off with positives: I love the modern twist on an Art Deco theme. This hotel is stunning, in my opinion. Kelsey at the front desk, and the gentlemen who was working with her (I didn't get his name unfortunately) were both so professional and wonderful to speak with. I expressed to them my concerns with some things that were miscommunicated to me during booking/check in. They were sympathetic and helped explain what I was missing. Then Kelsey took it upon herself to help remedy some of my concerns. My server at breakfast was a kind soul to greet you first thing in the morning, and the bellhop who brought my bags to my room was super helpful and kind. This was my husbands treat for Father's Day weekend. We got a top floor, corner room, and both of us were so in love with it. I have no complaints about the room. It was clean, interesting and the bed is super comfortable. In my opinion, totally worth the extra money. I was a little disgruntled by severe miscommunication when I checked in. That's okay. It was busy, I've worked in a hotel before, I understand how it can be. The woman who checked me in was a little rude because my license did not match the reservation. I explained I got married last month and am still waiting for my new ID to come. She acted like this was a never before seen incident. I showed her my temp license and we moved on, reluctantly. After traveling and waiting in line, I did not feel welcomed but I dismissed it and kept positive anyway. My concerns were less with the hotel and more with the guests around me. I was not under the impression that I had booked a party hotel for my husband and I. Our calm demeanor was matched by constant marijuana smoking and excessive drinking. While we did have a great time by the pool at the coin bar, the party didn't end for anyone else it seemed. We were woken up around 1:30 to screaming. Then again shortly after 2am to clapping, screaming, door slamming and drunken arguments in the room directly beside ours. This continued for an hour before I called the front desk to complain. When I had gone out to politely ask if they could quiet down, before I could say a word there was a woman on the floor in the hallway with everything falling out. I decided against it. Around 5am, both of us were able to fall back to sleep again. The noise continued even after the security spoke with them. We woke up after a couple hours of rest to find that the lounge was closed and went downstairs for breakfast which was okay. I scheduled a massage for my husband. I think Omni Charlotte is intended for a great time. The coin bar was a riot, we met so many interesting and comical people. A few couples actually paid for our drinks because they could tell we are newly weds, and conversation was so pleasant. Tyler at the bar certainly puts up with a lot, especially as the night continues on. He was a pleasure! I loved the view from the roof. It was a cloudy day but everyone around us kept such great energy that it didn't even matter. Walgreens in the hotel is an amazing feature. Talk about convenient. If you're looking for a quiet getaway from kids and work, maybe stay across the street. If you're looking to drink and eat a lot, Omni Charlotte is it. A very special shout-out to the employees who were kind, helpful, pleasant and professional. Thank you thank you. Would I stay here again? Yes. The top floor was fabulous. We did have a great time. My husband is more "go with the flow" than I am, so when quiet/relaxing turned to crazy/party, he was down. read more

See all

The night employees are horrific! Wouldn't even make eye contact and when asked if there was any food or snacks at the hotel at 12:30 at night they said "right across the street" and it was half a mile away in a bad area. We quickly came back and the only food u could get at 12:30 was a snickers bar on a Saturday night. The front desk could care less. Very disappointing. read more

This was the first Omni hotel I've been to, and I was pretty impressed. The room was clean, the view was great, and the kind person at the front desk upgraded us to the top floor, which includes free breakfast! There is also complementary flavored water, and shops inside of the building (Starbucks, Walgreens, etc.) The hallways sometimes got kind of loud becaise there was probably a wedding. At 6 am, there was banging on all of the walls which disturbed my sleep. The bed was actually very comfortable, but it took me a long time to fall asleep like all hotels. Overall, this was a pretty good hotel that could have some improvement. read more

If you DO stay here request a room away from the homeless man playing the drums late into the night. He plays on the College Street side so inquire when you check in. They are fully aware of him. Unless you want a private drum concert from your room... Other than that, top notch all around. read more

I used to avoid this hotel because it was SO old and dated. On my last trip to Charlotte, I decided to give it another try as I had heard that they had begun renovating. It turned out that I got a room on a floor that had been recently refreshed. Everything on the floor was nice. Fresh paint, new hallway carpet (with nice padding and was easy on your feet), a completely re-done room. The decor was brand new and modern. I think the designer did a great job. The furniture looked nice but was also practical. The layout was well-planned. I appreciated some of the nice touches--like the clothes steamer. There didn't seem to be an iron, but the steamer did the trick for me. Location is everything, and it's hard to beat that with the Omni. That's probably what kept it going even when the hotel was looking sad. Service was very friendly. I appreciated the skills of the front desk clerks, who provided excellent service in a low-key kind of way. Well done. read more

See all

Some friends came to visit and I recommend this hotel... why? I'm still asking... No vending machines on any floor. Toilet seat so lose they had to fix it to use it. No ventilation in the bath room. Shower doesn't drain well. My friend stood In at least two inches of water during my shower. Afterward He had play with the drain to get the water to start draining even a little. As of this post, it still has not drained. No trash bags in any of the trash cans. I'm shocked to see this at a place downtown where all the businesses come for events I'm here for the WERC logistics event. Paying over $600 for this room so nothing I listed should be an issue. read more

Dirty carpet stains in the room No vent in bathroom No towel rack in bathroom Blanket sheet tangled with bedsheet, both got pulled out and took five mins to refit each bed No slippers Couldn't find power jack for study desk Location is good, right next to BofA Overall OK but won't come back unless staying for only one night by myself. It is too minimal to be functional. read more

Some of the staff extremely friendly and helpful (parking personal and front desk) while others were just extremely rude.

Let me just start by saying I liked this hotel. It's clean, right in the middle of all Uptown and it's not pricey like the newer hotels. The bed was super comfortable, the room was big, and there are blackout curtains to cover all the windows. We were upgraded for free to the Executive suit. It was a corner room BUT the catch is it's on the corner facing the epicenter. We had to sign a waiver also saying we would recognize quiet time at 10:30pm. The noise from the epicenter was loud but it's not terrible at all. They also give you ear plugs which I popped in and went right to sleep. The only thing is that I guess my expectations were slightly set too high. The Omni spent a lot of money adding an outdoor pool and bar area and updating the lobby lounge. I figured they spent some money updating the rooms as well. Again, rooms aren't bad...just thought they'd be nicer. Not the hotels fault though! Guest services are wonderful, that pool area is nice (and crowded...whew). Prime people watching out at that pool bar. We sat out there for hours being entertained by all the people and loved watching some of the guys try to pick up women. Hahahahaha. Anyhoo. Nice alternative to the Ritz and would stay again. read more

The hotel is clean and the staff at the front desk and bar were attentive and nice. it was cold outside, so no nighttime noise or distractions. My room and bathroom were reasonably up to date and clean. However, the reason i didn't give them 5 stars was that i booked this place to use the gym (the Charlotte Athletic Club) during my stay (a business trip). This gym has really slipped during covid and is a D-U-M-P. the locker room smells bad and the whole place needs a paint job. I now need to find another hotel if i want to work out during my stay. bummer.! read more

Had a great stay here while we were in town for a conference. The rooms were comfortable and I loved the long couch in the room that gave me a place to work. The staff were phenomenal from the managers to the bartenders. Such a welcoming environment! Everything was also a quick and easy walk away. read more

I am not sure why this hotel didn't get better reviews, but everyone has a different experience! We all enjoyed our stay at the Omni Charlotte for the weekend, and would definitely stay again! We paid around $500 for two nights, definitely steep but mostly worth it as far as location, amenities, and experience! I loved the décor, very modern and art deco. The valet service was great, everybody was very efficient and friendly. The room we stayed in had one king bed. The view of the other buildings included in the neat Charlotte cityscape was nice. The room was comfortable and clean. Why there wasn't a fan in the bathroom, not sure. Odd. It was very quiet at night but the AC had a fan and the nightstand had a sound machine (cool!) and we were able to sleep well. I would recommend requesting a room on the pool side if possible. My parents stayed on the opposite side and heard a lot of traffic in the city throughout the night. The best part of this stay was the hotel pool, bar, and just the atmosphere! The bar staff was very friendly, the pool so fun and cute! Being here at night, with the music, huge televisions (Olympic games were on), and the views at night was really magical! Complimentary towels and water, and games such as cornhole were also available. The bar and pool stay open until 10, while the kitchen closes at 9. The views from this area were amazing! Although we left by 10:30 the next morning, I love that the checkout is not until 12, which is usually not the case with hotels. Gives you time to sleep in, relax, or enjoy the pool before departing. One last item worth mentioning, there is a Walgreens, Starbucks, Chic-Fila and more bars/other stores on the lower level. I didn't see anything open except the Walgreens, but good to know! Can't wait to stay at the Omni Charlotte again! read more