I've been a resident of a property leased by Starks Homes (SH) since 2017. Mr and Mrs Starks are…read morethe most professional team in the business but also family orientated and very compassionate. I've experienced many years with SH and highly recommend either listing or leasing from Starks Homes. Thank you LS & SS.

If there was a way to give 10 stars I would try to give 11. Hands down Lili has been my property…read moremanager for close to 10 years and is the absolute best property manager I've ever had dealings with. Not a single issue that wasn't addressed immediately, always professional and very diligent. I only moved due to the owner wanting to sell the home.

We where going to purchase a home where this group was the sellers agent. Through the process, the…read moresellers and their agent send us false documentation about repairs being completed by professional licensed repairman. The receipt showed a false company with fake contact info. Now they are trying to keep our escrow money when the sale was cancelled due to false documentation. Shame on this realty group. Don't do business with this shady business. Buyer and sellers beware!

Kevin and Darren were referred to us by my mom. They were great to work with when my fiancé and I…read morewere looking for a home in Vegas. They were quick to respond to our texts even after hours. As soon as our contract was accepted, they were able to schedule a home inspector come out to the property the same day we were in town. Being from out of state, Kevin was able to do our final walk through virtually. I would highly recommend them.

Such a great experience, I don't understand any of the bad reviews . Had no problems from…read moreStart to finish. Scheduling was easy, service was quick. Affordable and efficient . Very happy with my experience.

If your home warranty assigns Safari Heating and Cooling HVAC to your service call, do yourself a…read morefavor and request another contractor. Immediately. Our experience with this company was frustrating from the beginning, but our interaction with their manager, Ernesto, was so extraordinarily unprofessional that it deserves its own review. Communication throughout the process had already been difficult. Because we were still having concerns with our AC system, we ultimately had another, more reputable HVAC company evaluate it. Safari subsequently requested photographs taken during that evaluation. Simple enough. Today, my husband contacted Safari to obtain an email address so that we could send them the photographs they requested. Apparently, obtaining an email address from an HVAC company requires significantly more conflict than one might reasonably expect. During the conversation, Ernesto became argumentative and then accused my husband of saying the F-word. There was just one problem with that accusation: He didn't. I was standing directly beside my husband and heard the entire conversation. When I joined the conversation and told Ernesto that I had personally heard the exchange and that my husband had not used the language he was being accused of using, Ernesto's response was not to de-escalate, clarify, apologize, or simply provide the requested email address. Instead, his demeanor became increasingly angry and unprofessional. At that point, the absurdity of the situation was almost impressive. We were customers attempting to send Safari documentation Safari had specifically asked us to send, yet somehow we found ourselves arguing with a manager over profanity that was never uttered. For a company entrusted with entering people's homes and servicing expensive, essential equipment, basic professionalism, communication skills, and the ability to handle a routine customer interaction without manufacturing unnecessary conflict should not be aspirational qualities. They should be minimum job requirements. We are new homeowners with a one-year home warranty, which means the warranty company selects the contractors dispatched to our home. We did not choose Safari. After this experience, we certainly never would. If our warranty company attempts to assign this company to another service call, we will specifically request someone else. I would rather pay a reputable HVAC company myself than deal with this level of dysfunction again. And that is perhaps the most telling review I can give a home-warranty contractor: I would rather pay out of pocket than have them return for free. There are plenty of HVAC companies competing for customers. Choose one that understands that customer service involves actually serving the customer rather than arguing with them, making false accusations, and turning the simple exchange of an email address into an ordeal. Our AC system may need repair. Safari's customer service and Ernesto needs an entirely new unit. Preferably installed by another company.

BEWARE!!! Nelson AKA JR, is untrustworthy. He left my job…read moreincomplete. Promised to comeback and fix it. Never did. Doesn't respond to texts or calls. His guys scratched my television but laying it flat and putting a metal tape measure on top! They left empty beer cans and wrappers, ate an entire Costco sized box of protein bars without permission, scratched my brand new shower so bad it's ridiculous. They did not clean up the dust and it was everywhere. I'm having to hire someone else to fix my floors now. Lack of communication is so extensive it's rude and disrespectful. In person he will come across sweet but don't let that fool you. You will regret it!!

Nelson gave us a pretty good deal after sending his guy to check out the area we wanted to do the…read moreflooring on. He communicated with us pretty much about everything. During the installation, they came across an issue and showed it to us then fixed it right there and then. He gets things right quickly every time we pointed out something. Wilmer, one of his guy is very prompt and such a hard worker. Nelson even followed up the day after everything is done and asked how was our first night with the new flooring. We definitely picked the right people to do the work!

Specializes in incompetence! Doesn't answer the phone, Came out for HW said, the blower screws were…read moreloose and the blower had fell onto the unit. Simple fix but the vent pipe was caulked in and couldn't get to the blower. Tried to get the HW to put a new one in when he submitted a ridiculous diagnoses. When the HW declined he quit the job without even telling me. I found out a week later through my HW! I tore the pipe out myself with a screw driver and had to have the HW send out another team to finish the fix and put the pipe back in. Do not hire this company and beware if your HW suggests them. I report to BBB and submitted a grievance to have them taken off my HW list!

He doesn't answer the phone. Our home warranty co sent this guy he came the following day looked at…read morethe unit found the problem and left saying he would submit his diagnosis to the home warranty co. I didn't hear anything the next day and finally got ahold of my hw who told me AR declined to work on my a c after him telling me it needs a compressor and will quit anytime. The hw had to send a different company to diagnose it. It was hot and my elderly parent lives with us, It was going to be the weekend by then so we just paid out of pocket to keep from going without a c. If William would have submitted the diagnosis like he told me he would and hw declined to fix it like he said they likely would we would have purchased a unit from him.

They fixed the situation after some back and forth. Thank you for your understanding on the matter.read more

Worst property management company I've ever dealt with. They took over a lease I had been living in…read morefor 8+ years. I was renting directly from the homeowner and we had a phenomenal relationship before this awful company took over. Once they took over. Nothing got done regarding any repairs. I had a whole in my wall for 6 months after a plumbing repair in the master. They also raised the rent $400 the first time and another few hundred upon the second year (directly after the pandemic in which I paid all the way through the pandemic without missing once). I decided to move out because of how horrible key property management was. We went our separate ways and all of a sudden I'm being contacted by a collection agency saying I owe $6k on top of the fact they never returned my security deposit. I never received ANYTHING from key stating what the charges were or what it was for or how I could dispute it. BEWARE!!! Very very poorly run and clearly they operate in a shady manner. Rather than a phone call or something to reach me to discuss any charges, they just stay silent then send you to collections. The house was left in better condition that I originally rented it in and I just found all my pictures/texts and documents proving all of it. I'm pretty excited now. I take that back, I am VERY excited for the future. DO NOT USE KEY PROPERTY MISMANAGEMENT!!! Unless you want to have minor repairs take 6+ months, poor communication from the office and to be charged a bunch of charges and never be told until you see a collection agency calling to tell me that I not only don't get my security deposit but that I owe $6k for a house that was a forclosure with nothing done to it, when I moved in...... BBB will be contacted and my attorney and I will talk to you soon KPM

I like the Manhattan's location. Close to the 15 and 215 freeway, Town Square, Airport and the…read moreStrip. Viewing the floor plans in the Manhattan, I must say, one of the nicest layouts I've ever been in in terms of the 1 bedroom. It's about 1,200 sqft. Huge!! The grounds are clean, pool and gym nice as well.

The HOA is complete joke. All they do is hide in their office and sit on their phat behinds. All…read morethey do is take your money and do absolutely nothing. The security is also disgraceful. All the good security officers left this year. All they have now are people sitting around on their phones. And that gate security officer who works mornings (African American woman) is disgustingly rude. We deserve better.

While the units and the property are very nice, the management, both on site and corporate, are…read moreHORRIBLE. You're lucky if they respond at all. Corporate website has a phone number and email address for residents who have concerns. I've tried to reach them twice by phone and once via email and never heard back from them. All they care about is collecting that rent money. Once you sign the lease they figure they got you trapped and they couldn't care less about your experiences. They won't even attempt to correct problems that they create. I've been looking forward to my lease ending from my first night here.

We recently had two service requests on air conditioning and toilet repairs. Everything was handed…read moreefficiently. The maintenance guy Jorge was the greatest! He's so knowledgeable and is the nicest guy. He's always keeping us updated, and checking in to see that everything is ok. Thank you Verona Apts. for having such a great employee. Even when we see him outside driving by in his cart, he always waves and gives a big hello.