We worked with Toni at this agency & we highly recommend her. She showed us more houses than…read moreanyone else and never grew tired of our picky & indecisive tendencies. She contacted homeowners on our behalf when we had questions & was very prompt in delivering us the answers. Great attitude & friendly personality.

I have had nothing but issues with this company since I have rented a home from them. They take the…read moreside of the vendors they hire, take a long time to fix things, give you reasons of why things can't be done, spend more time worried about you not cutting the grass or trimming bushes, give you reasons of why the tenant is responsible for certain things even when issues were reported at time of move-in. I feel for any owner who entrusts this company to take care of their property and for the renter who has to deal with their poor service. Moving can not come soon enough.

I am a home owner who has used this company for many years. They have always been very good at what…read morethey do. We have worked with our renters on allowing them to paint (as long as they paint it back to neutral) and have even worked with a renter who ended up with COVID and needed to pay their rent late. The key is open communication and this company has done nothing but keep the open communication going. They are there for the renters and for the home owners. I actually had a different property management company before them that was awful not just for me but also for my renters so when I found Sybil's she was just what we were looking for and has done amazing ever since. We have been renting our home for almost 13 years now. Thank you for your wonderful care of our home and your care for our renters.

It will be coming up on two years, moving on to a third, that we have been renting a property…read moremanaged by the McQuilkin team, and could not be happier with the service and personable conversations we have had over the years dealing with Fabian and Leanna Ashley as well as the rest of the McQuilkin team! They are constantly a pleasure to deal with and in several instances/ occasions now have dropped everything they are doing to accommodate our needs or a possible last minute service emergency. For example, this past July 4th, our AC went out, and Fabian (while on a family vacation) dropped everything he was doing and was willing to offer his services and leave the vacation to bring us a temporary unit while ours got replaced. While this is extremely unnecessary, but greatly generous and appreciated, this is the kind of family owned genuine service you can expect from the entire McQuilkin team. I highly recommend them and will continue to give them future business for many years to come! Thanks A lot McQuilkin Real Estate. Drew Juliano -Holly Springs

Stay away from this property management firm. They will eat your money and don't do any work for…read moreyou. They give you very bad tenant as much as they can so they can charge you for the eviction and moveout and get ready house.

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We had an excellent experience working with our real estate agent. She was professional,…read moreknowledgeable, thorough, and always willing to help. Her optimism kept us encouraged throughout the process, and she responded quickly whenever we had a question or concern. When issues arose, she managed them calmly and efficiently, keeping everything moving forward. We truly appreciated her dedication and would highly recommend her to anyone buying or selling a home.

Birche and team were amazing! I was looking for a house in NC while still living in California and…read moreI couldn't imagine it being any smoother a search and eventually buying a house without his help. Birche quickly looked at any house we were interested in immediately, sent multiple videos with great comments and thoughts that were very helpful making our final decision. Even after closing Birche was there to assist in putting us in contact with a few subs to do a little work. If any of my friends or family ever need a real estate agent there is only one person I would call Birche Meese and his team. Thanks Birche

SCAM! Run far far away, save yourself the stress and financial loss!…read more I will preface this review by saying this is an account of personal experiences, and does not mean you will absolutely have the same experiences. If you have been a victim of this company, or are involved in legal action, contact me. This is one of those reviews where I wish I could leave zero stars, but alas, we work within the confines of the star rating system. First of all, this property management company is deceitful. They rented me an unsafe property, did not inform me ahead of time of the problems with the property (which I found out they knew about prior to signing a lease), and did not correct the dangerous living conditions. Things you may find when renting from these unethical scam artists: (these are an account of personal experiences, and I do not speak for any one else) 1. First, they told me the property would be cleaned prior to move in. Then after a lease is signed, I moved in to a filthy dirty property, carpets, floors, walls, pretty much everything. They said it was professionally cleaned prior to move in. They could not produce any proof of cleaning (because it did not exist), would not hire anyone to clean, and then charged for cleaning after move-out, even though it was cleaned. Pocketing the money themselves? It's possible. 2. Don't expect too much of anything fixed. It doesn't matter if it is a safety issue or not. They might tell you "the landlord doesn't want to spend the money..." After reading other reviews, I'm convinced they are not speaking for the landlord, as any sane property owner knows you must fix dangerous safety issues. Expect maintenance issues to be a giant, frustrating runaround with a carousel of excuses. Trying to maximize profits at the tenants expense? It's possible. 3. The staff is a hot mess. Completely unprofessional, and flat out rude. Incompetent? It's possible. Recommendations if you must rent through Touchstone for whatever reason out of your control (it would be insane to rent from them by choice): 1. Check for safety of the property. Pest inspection, termite inspection, structural integrity. 2. Ask to see a housing inspection report. One was likely conducted (especially if the property has been on the market.) 3. Ask if there are any known issues with the property. If they claim there are not, require that they put that in writing. 4. Test EVERYTHING before signing a lease. A/C, heat, lights, stove, fridge, freezer... absolutely everything... even more that you normally would. 5. DOCUMENT EVERYTHING. Dates, times, every conversation, pictures of everything. Save voicemails. Ask any repair techs that do come to the property for copies of receipts and their diagnosis in writing. Talk to people about your experiences. This can prove to be very helpful if they lie after you move out. This is a tiny slice of the pie, but I'll leave it at that. If you are a victim involved in or considering litigation, please feel free to contact me. I also recommend going to the BBB if you've been a victim of this company.

Do not rent with this rental company!! They are unresponsive, rude, and there move out list is…read moreabsolutely ridiculous. I also have a friend who rents her house out with them and she absolutely can't stand them, they are incredibly sleazy. I really think that people should be warned before signing a lease with them! We lived in our house for 3 years and never complained, were great renters, and our AC went out in the summer. We called them every day for 5 days and they kept saying they were sending someone out with the parts, and then acted like we were being unreasonable to expect them to fix it ASAP!? In July!

Melissa was great to work with ! Very attentive to renters, while still respecting the owners…read moreproperty. I can tell that she gives a lot of her free/personal/family time, in support of her clients.

We used Pineland Realty to manage our property for 3 years with minimal issues during that time…read more When we decided to sell we listed with Melissa for ease since we were out of state and she was already managing the property. Worst decision ever. She gave us very little information about showings like how many we had or if any were scheduled for future. We had to reach out to her to get any updates, and even at that the updates were lacking. We accepted our first offer because we honestly had no faith in her and just wanted to be done with the process. We were in contact with a lawyer from that point on for closing and only heard from Melissa again if we reached out. This is not our first experience selling a home but this was very different. Communication was terrible and she didn't even clearly communicate closing date or if everything was moving along as scheduled. Fast forward to 4 months after closing...we received an email from Melissa informing us that there was an outstanding bill from 9 months prior when we owned the home. Apparently the company finally got around to billing Pineland Realty. Not once throughout the selling process did she mention that we had an outstanding bill. We had authorized her to make minor repairs without our permission while she was managing our property. This repair in particular was for resetting a garage GFCI, which is something a decent property manager should be able to troubleshoot without having to call in an electrician. Rather than eat the cost of the bill since she was the one who screwed up (also she had just made thousands of dollars in undeserved commission), she passed it on to us. So now I'm addition to being irritated by the whole situation, I'm left wondering how many "repairs" we paid for over the 3 years that could have been handled by her.

Another company had my rental for almost 3 months with no luck renting it, they don't actually show…read moreit in person but use a lock box. Because of this they don't get any feed back s and are slow to reach out to prospective tenants. I switched this one property to Mann and Myers and got it rented in 2 days as they show the property in person. They also had a few suggestions to have the property show better, it worked. They have managed it for 3 months but so far so good, and they rented it out at a fair market rate. The other company had the rent too low trying to make up for some repairs the property needed that they did not know about.

Incompetent property management company. When an issue arises, they respond with what appears to be…read more25% or less comprehension of what you are requesting and 0% action towards a resolution. They simply provide lip service with a side of lies and hope it will placate you. Glad to own a home now and to be free of this sort of nonsense.

Very sweet. She listens to you and is upfront and honest. Very tactful. Shes amazing. Looking…read moreforward to this venture withViktoria.