Aubrey INJURED my BABY!!!!! MUST READ. A companion's injury or death is compounded when you suspect that a groomers negligence or abuse may be to blame. You can help protect your animal before tragedy strikes by looking for a skilled and caring groomer through friends, YELP, humane organizations, and the local better business bureau, and Chamber of Commerce.
To readers alike, my name is Cindy Ramous. Ive lived in Lake Arrowhead now for the past 5 years. I am the proud owner and momma of Roxy (my white lab) and now new little addition Bronze (my fluffy golden retriever) .In addition, i just recently created a account on yelp for the sheer purpose of WARNING all you pet owners of this HORRIBLE groomer and business owner of On Spot Pet Styling.
A little history about my pup Roxy. I got her at 10 weeks old, she was flown out to me from Texas when i lived in Virginia. She has been groomed every month for her entire life. She has never had any issues after her grooming session. Always well behaved and typically enjoyed her grooming. I usually stuck around to watch my baby get her bath and trim. She's never been aggressive and has always been playful while getting her scrub-ah-dub-dub. I love my little Roxy!
Well, I took Roxy last month to On Stop Pet Styling where I had to pay a little bit more then the norm., but i figured I'd give this new business owner here on the mountain the benefit of the doubt. Walking in i was greeted by owner and pet groomer, Aubrey. At first impression her huge smile and over the top bubbly personality only presented itself to be nothing more then artificial and fake. Nonetheless, I only cared about her skill and safe handling of my baby. I introduced Roxy to her and explained that she just needed the basics. Trim, shampoo, nails cut, etc etc. i handed her the leash where Aubrey exclaimed that she only needed 30mins with her. At this time i made the mistake of roaming outside with the other love of my life, Bronze.
Returning back to On Stop Pet Styling I noticed that Roxy's legs were trembling a great deal. I asked Aubrey, "what the hell did you do to my dog?" She responded by saying, "she was probably cold." I had to find what was wrong. As a registered nurse in a ER, its sometimes my job to investigate and give triage. I applied these skills right then and there.
After receiving my baby's leash i immediately noticed a limp that accompanied her trembling. i began examining her for any trauma. And sure enough i found why her expressed demeanor of fear, pain, and sorrow was evident. This so called groomer severed off my dogs toe! But wait! Theres more! (To avoid removal of this post I'll try to keep it clean here). This godawful thing named Aubrey took it upon herself to provide medical aid by using superglue to hide and reattach the injury!!! WTF!!! What kind of person does that?!?!?!?!
"Unfortunately accidents do sometimes happen at the grooming salon. I get it. But reputable groomers always inform their clients when such instances occur."
I called this P.O.S. out on what i had found. She just kept repeating "it wasn't my fault, it wasn't my fault." I answered back, "well then whose fault was it!" I was appalled by this heinous crime! I had to hold my tears back for Roxy. She was still in so much pain. I just held her tight while yelling why she would do such a thing. To add insult to injury, she then said "I'm going to have to ask you to leave." I couldn't believe what i was now hearing! WOW!!! I have officially encountered a women so vile, so atrocious, so dreadful, and so un-sympathetic to the animal cruelty that she had performed on my dog.
After being asked to leave i could only think about the well being of my dog. I picked up Roxy and ran her out to my car. Thereafter i raced her to the animal hospital where the Vet quickly took her. Like me, the Doctor was also shocked to have seen what was done. Immediate surgery was needed. 2 hours later, the doctor called me in. She had no choice but to amputate the injured toe. The prognosis also revealed some nerve damage to the radial nerve -neurotmesis. Complete severance of the nerve, nerve fibers, and protective covering made this injury unrepairable. Not to mention, the superglue used on Roxy made for a very difficult repair. The doctor said, "if the glue substance was not used, we may have been able to restore and reattach the nerve endings and digit."
TO ALL YOU PET LOVERS, KEEP YOUR FAMILY MEMBERS AWAY FROM THIS DISGUSTING HUMAN BEING. IF AUBREY DOESNT HARM YOUR PET THE FIRST TIME OR EVEN THE TENTH TIME, YOU SHOULD CONSIDER YOURSELF LUCKY!!!!!! Run
- Cindy Ramous read more