Awful. I used them for a few years and I totally regret it! They came every month to spray and I…read morewas always told that he didn't see any "activity" and that everything looked good. However, I was vacuuming webs daily- so I knew that wasn't true. $100 a month for someone to lie to my face and not take care of the issue. He was in and out. I would definitely NOT RECOMMEND this company to anyone.

Orkin deserves all the stars! From my first call to the technician arriving at my house, the entire…read moreprocess was smooth, reassuring, and extremely professional. The technician took the time to show me exactly where the issue was coming from, added protective mesh to block the entry point, and explained everything in a way that made me feel confident and safe. What stood out the most was how kind and patient they were. They didn't rush through the appointment and made sure every concern I had was addressed. As a homeowner, that means everything! If you want a pest control company that is thorough, honest, and genuinely cares about helping you, Orkin is the way to go. I'm so grateful for their help and definitely recommend them!

I saw a raccoon climb my house to my roof. I thought it was on the roof and going up and down but…read morewhen Lookout came to investigate I was told the raccoon had ate it's way into a chimney vent and was occupying the crawl space. And so began the work to get it out. A trap was set on a Thursday morning and by Monday morning the raccoon was trapped. Every morning someone came out to look at the trap to see if anything had been trapped. After the raccoon was trapped, another trap was placed to stay up there for a few days to make sure there is only one. Thanks Harries! Before he began anything he explained the process and answered all my questions.

Hire this guy for anything that you have! Trustworthy, professional, prompt and relentless!…read more Harrie is you guy. The others that pop up on Yelp are not reliable. Don't hesitate, call Lookout!

Orkin is NOT it. Absolute scam with no regard for customer care and concern. I hired Orkin to do an…read moreinspection, they immediately sign you up for a monthly subscription with an initiation fee. As long as they send someone to your house, they don't actually care if the pest problem is fixed...you will be billed regardless of the outcome of the services they provide. They will also send an inspector out who will likely put a 4-5 figure quote in front of you as another money grab attempt. I've seen much better customer service and resolution of pest problems with Terminix in the Chicago area. I warn you...I DO NOT recommend using this company and urge you not to pay the initiation fee as they will not refund it even if their team does not control or fix your pest issue.

Very Poor Customer Service there a note stating do not service my house if no one is home they keep…read morehaving these different people come and service my front porch and billing me for full service. I have when back and forward with them every 2 Months for 2 years straight this a Scam of a company I been with them for over 10 years and the service is terrible now

I highly recommend this company. Gary was both thorough and thoughtful. He was knowledgeable about…read morepests and termites and was very honest with us. And their prices were better than other companies I called. Honestly, look no further.

We have had Rose service our restaurant for years now. They have been responsive and fairly priced…read more Our only complaint is that service people have not been consistent long term, but we understand staffing issues and finding long-term dependable good workers is difficult. Recently we had a new service person come, Dietrich, who was excellent compared to the previous guy. Dietrich was very thorough, checked every thing, every trap, sprayed everywhere, and took photos. He was there a decent amount of time to do it right. Some of the others had just gone through the restaurant quickly just hitting here and there. Hopefully, we can have hime service us long term or if we have to have a replacement, they are also just as thorough.

Fast responses as well as quick scheduling! I requested a quote and was serviced within the same…read moreday. Nick was the one who came to exterminate and he was extremely polite and thorough. I spoke with Paul beforehand for scheduling/quotes and he was extremely quick with responses. Best pest control within the Chicagoland area. I put feelers out for 5+ other exterminators but this company had the best reviews and I can see why! I definitely recommend them for pest control needs.

I hired the company to get the raccoons out of my attic almost a month later and nothing was…read morecaught. Nic came out and put traps out in the attic two weeks later. Nothing was caught. Nick placed a trap outside of the home and caught a baby raccoon outside of my home when I contacted Paul about catching the raccoons on the inside of my home he told me that it could take up to two months well it's been a month and nothing has been caught. Nic placed the cages on the outside of the home and nothing still has been caught. I asked for a refund and was told because they came and put the traps out I can only get $150 back of my $500 even though they caught nothing on the inside of my home and I still have an attic full of raccoons I do not recommend this company because they do not get rid of the problem In a proper manner and or a timely manner I'm truly disappointed and I found someone else to do the job. I suggest you use a reliable company because to me this is not a reliable company. The only time someone would come out is if I called to say hey no one nothing's being caught. Nic will come out in place the traps in other spots and still nothing. I asked Paul about a Plan B. He said there's nothing that he can do right now but we have to wait until they enter the traps well it has been a month now and the raccoons are tearing my home up even more. There was no concern or urgency when I talked to Paul about it. I feel as though I was scammed out of my money.

I cannot say enough about McHales! We had Bob out to our business this summer to deal with an…read moreongoing pest problem that no one else had been able to figure out. Bob found the problem almost instantly. It was not actually in our unit at all. He even went out of his way to send me video of his findings, treated the area, then even called to see how things were going to make sure the problem was still under control. He even stopped in one day to do a follow up visit just to check on things since he was in the area. A really good, honest family owned business. They will go out of their way to make sure your issue is resolved, and their prices are even better than most. Highly recommended!

Chris is the most amazing guy ever! He came in a short period of time, took the time to explain…read morethings to us and took great care of us. The guarantee of coming back at no cost is something I really appreciated. It means he stands behind his work. Chris, you're awesome!

I contacted this company for extermination services for a building I manage. After receiving an…read moreinitial message describing their service and guarantee, I was told they "don't service my area" because they "don't want their technicians to get carjacked." Their website clearly states they service the Chicago area. This type of statement is discriminatory, offensive, and unprofessional. It's disappointing to see a company make assumptions based on location rather than provide fair, respectful service. I've attached screenshots for reference so others can make informed decisions.

Charlie has been great since first contact. He has been responsive, understood my needs and…read moreconcerns, and even checked back in a couple weeks after the first treatment to ensure that there were no more ants. Their regular products are pet safe, and when he applied the mosquito treatment he remember I had a dog and warned me not to let him out for at least an hour after that treatment. He also follows up a treatment with a text, reviewing again what's been done. Highly recommend this team!

Great service so far; clear communication, easy to work with. They clearly have a passion for…read moreextermination!