I took over management of rental business while a family member was ill and after she passed. Obviously had a lot of things going on at first, so I just paid the bills as they came in without much scrutiny. Called Orkin in summer of 2019 (as we already had reoccurring service with them) to address mice in one of our rental properties. They came out, set traps. I know they did a follow up within a few months, but I was getting $160 monthly bill from them. Spoke with one of my maintenence guys, of whom Orkin is supposed to call to gain entry into the building and found out he had not met with the tech since Feb 2020. I was also supposed to be receiving copies of the signed service visits, which never happened. One tenant told me they saw orkin pull into the parking lot, stay for five minutes and leave without getting out of the truck. I called and spoke to a customer rep who told me it appears they are spraying for ants on the outside of the building--for $160!?!? I hired them for mice. I spoke with a service manager and he said they will send the paperwork to prove they actually did something. That never happened so I stopped paying the bill. The manager and I played some phone tag and when we spoke I told him my concerns and he said prices go up over the years. Um okay. And he would speak to the tech about the paperwork. I requested a copy of any contracts my relative signed as well as the service invoices proving they did any work. They never sent anything, except me to collections for services they never proved they performed. What a scam! I told him I'm happy to pay if he sends the paperwork. Deciding next steps to take. I believe I deserve a refund. Small claims court? BBB? Orkin has an A+ rating on there, despite the hundreds of complaints for locations around the country. read more

I am very disappointed with the service I was given. Very poor communication with scheduling, and they double charged me... Right before the holiday weekend which almost caused over draft fees, and I'm still waiting for my refund. read more

If zero stars was an option, this would be the service for it. I purchased the service for my home in Manteno, and they did not show up for the first service on June 30th. Ended up getting an email the next day stating my service was moved to July 1st. They were on time this day and I was very pleased. That was until the second service. Where they once again did not show up and rescheduled. I can understand that their schedules are busy, but it left me waiting for 3 hours each time which impedes my schedule as I expect them on the day they schedule for the service. This caused me to cancel my service. Just for me to receive an email that my next service was coming up. So I called and alerted them that I canceled almost a month ago and even put up a sign on my front door just in case they showed up afterwards. Today I received a bill in the mail and called to speak to a manager. Instead of transferring me, the representative took it upon herself to tell me to disregard the bill and told me that my service was cancelled yesterday. Which is great that it's over. I didn't realize that it takes a month to cancel a service and still unable to speak to a manager. I would not recommend this service to anyone who doesn't want a headache. read more

Terrible experience with this business!! Called to make an appointment for them to come out between 10-12 at almost 12:30 I called to find out if the tech was even coming since I had waited 2.5 hours already and no phone call or tech had arrived. I was then put on hold for about 10 mins before talking to someone who then attempted to transfer me to the service dept to locate the tech but they wouldn't answer the phone presumably they were on lunch and the operator didn't know when they would return or when the tech would arrive at my residence. With that being said I took my business elsewhere they lost out by not even attempting to notify me they would be running late or cancelling my service call. Customer service then said this happens in all industries almost making excuses for their shady business practices...whatever you do don't chose this business and go with a trusted local business instead!! read more