Mike did a wonderful job tuning up my piano as it was really needed. I will be calling again for…read moremy next tune up!

My piano sounds great and the charges for service are very reasonable. I will definitely use Mike…read moreCarroll again.

I had used Kent in the past for piano tuning...at which he is excellent...and when the pedals on my…read moreYamaha Clavinova were damaged by movers, I contacted him. He spent many hours researching the problem and found that the parts needed were no longer carried by Yamaha. Then he found parts that he could substitute, and he used them to repair the pedal. They worked!

From the owner: Coppell Piano Shop provides friendly and professional piano services to neighbors in Coppell and…read moresurrounding communities.

Joseph was amazing! Very nice and willing to explain the entire process of tuning/repairing our…read morepiano. I will use him for all our piano needs from now on!

Joseph came over and worked on my Estonia Parlor Grand. It is about 15 years old and the felts…read moreneeded work (he did a 're-shape and decompression' - i.e. he sanded off the wear marks on the tips of the hammers and did with the pokey thing. I cannot really expressed how much this improved the sound. Here are a few impressions: the tone is smoother, and also more focussed. THe accents are very clear and defined without having to hit the key too hard. The soft parts are more singing and colorful. It is easier to bring out the voices. The leading voice is very clear and bell-like. I could just go on and on - as I play it I keep hearing more good qualities. I am working on an Impromtu by Schubert, a Chopin Ballade, and Beethoven's opus 109. It is like being a painter and being handed a pallette of bright pure colors, where before you had only a selection of dull and dark.

TL;DR: Paid $1,450 for piano repairs, got ghosted for nearly two months, and only got my piano back…read moreafter involving the police. I'm writing this review to warn others about a deeply troubling experience with Brandon Lewis, owner of Perfect Pitch Piano. After years of routine piano tuning without issue, I hired Brandon in April 2025 to refurbish the keyboard action of our Boston Grand Piano. He quoted $1,450 for the job, took the keyboard to his workshop, and accepted a deposit. Brandon picked up the piano action on May 12, 2025, and promised to return it by May 16. What followed was a string of missed appointments, broken promises, and excuses ranging from medical issues to weather delays. Despite paying the full balance, the refurbished keyboard was never returned. Communication became sporadic and evasive, and attempts to resolve the issue were met with silence or further delays. After weeks of trying to recover the keyboard, I had no choice but to file a police report. In researching Brandon further, I discovered multiple prior reviews from other customers describing similar fraudulent behavior. I strongly recommend reviewing recent feedback from other clients on his Yelp page, where similar complaints--including one involving a Steinway piano action--suggest a troubling pattern, not an isolated incident. The detective assigned to the case attempted to contact Brandon multiple times using all the phone numbers on file, but received no response. It wasn't until the detective left a message stating that charges would be pressed and an arrest warrant issued that Brandon finally returned the call. After much back and forth, Brandon agreed to return the piano action. He claimed he had been hospitalized, that his phone was stolen, and that Apple took an extended time to restore his credentials--hence his lack of communication. Ultimately, Brandon returned the piano action on July 7, 2025--nearly two months after the original promised delivery date. Please do your due diligence and consider alternative providers. What began as a routine service turned into a time consuming and frustrating ordeal.

I do not recommend Brandon. He came to me when I was looking for piano tuner on Dec. 2025, I…read morehad already booked one with another technician for the next day which was Christmas Eve for $185 but then timing was not working out well and he said he could come that day at 5 p.m. I agreed to that time. When I asked his price, He did not give me a price over the phone. Instead, hearing my player piano play over the phone while we talked, he said, "It sounds like you might need a bigger service - that would be for $385." I didn't agree with that diagnosis but I allowed him to come for that price to get my tuning done .- knowing he was $200 over the average price. The only price he quoted to me was the $385 without mentioning any other service.He came , sat down and did his thing without any commentary about my piano. After two hours he was finished and I I gave him my card for payment. However, he appears to be frustrated that the card did not process quickly and he left with my understanding that a receipt. would come in shortly which didn't happen. When I got my credit card statement, I saw he had charged me $709. without giving me a receipt at the time - saying his phone was too slow at processing it and he left. I protested the charge with Citi but he fought it with a bogus invoice or receipt that had my name at the top that he sent as his document, But... it had never been presented to me. He had never given that information to me. or explained anything about my piano. He just did his thing and took my card for payment but never showed me a balance because he said he couldn't get it finalized. I never got an invoice or receipt. This copy from Citi was the first I had seen of his prices - he had only quoted oe price to me verbally and I accepted that as his only price to come oit. I never agreed to a bigger service but maybe he didn't want to undertand that. I did accept the amount of $385 as it was the only price he had given me for my service. That was my complaint and the issue of my case. He then made up a bogus document that looked ;ike a receipt with my name at the top showing his charges and sent it to Citi. - forms documentation but it never was sent to me. The was the complaint. I never authorized the" bigger service" and never wanted or requested anything but a simple tuning. and he never made any comments as I expected about my piano. when he just did his own thing at the piano, About a week after he left., it was noticed that the tuning was not in tune. I reported it to him and he said sometimes it can change. I then had another technician come out and check it and they confirmed that it was not in tune. IT WAS NOT IN TUNE. He returned for his flashlight he had forgotten and HE TESTED THE TUNING, and confirmed that it was off. HE DIDN'T HAVE THE MONEY OR SUPPLIES TO FIX IT, SO.. I agreed TO GO WITH HIM AND PAID THE $40 for the supplies he needed to fix it. The issue is that he is unprofessional and untrustworthy. I wanted the amount of the overage he charge reversed. I also felt that he took advantage of me - an 80 year old woman - to upsell me on a service that I did not understand and he never tried to explain to me or demonstrate a need for. Yet he charged my card for three services - one that was never mentioned, which totaled $324.00 over and above the amount I had authorized to be charged. He was angry when I disputed the $324 extra charge and threatened me because of it .

Thomas did a great job! Fast and thorough. Great suggestions for how to make my old treasured piano…read moresound even better.

Thomas Woods with DFW Piano Tuning is wonderful. The work that he does is excellent. He is…read morefriendly, knowledgeable and seems to love what he does. He writes notes for himself each time he tunes my piano so that he know exactly what has been done and when to be able to compare year to year. He has given me a heads-up that we might need to expect to do a more in-depth tuning in x-number of years should we forget to tune regularly. SO, I got on his schedule for an annual tuning so I don't even have to enter a reminder on my Outlook! My favorite part of his visit is at the end of his tuning he plays my piano in a way that I cannot, with breadth and depth, highs and lows. It's the way my piano deserves to be played but sadly, isn't (by me anyway - LOL). DFW Piano Tuning's value is incredible. The cost of Thomas' tunings should really be higher (but let's not share that! ;-)). Oh...and being able to schedule on his website is also super convenient and efficient.

OMG! WHERE TO BEGIN! First of all: SUPER EXPERIENCED!!! Second of all: Professional. And third of…read moreall (though not last in the least): Friendly, not only with us as yhe client, but with each other. The guys truly enjoy working with one another and they bring a fun and light-hearted (while still maintaining a serious and determined focus to the task at hand) to the whole piano-moving experience. 5 out of 5 stars, you guys. Thank you so much!

Excellent company to work with. we stored our piano for a remodel and appreciated the care the…read moreentire organization took with our short 3 and 1/2 storage time. The front office, the moving teams and Armando Alonso, piano tuner! We have the most beautiful, clean and well-tuned 75+ year old piano!

Gerry Karpinski (owner), was simply an amazing soft spoken, Christian man who did a super job in…read moretuning our grand piano after a recent move to Keller. He was on time, very pleasant and was efficient and diligent with his time. When done, Gerry graciously gave a brief concert on the piano to my grandkids who looked on in amazement. Thank you, Gerry for your expertise in your craft of 40 yrs and the loving spirit that you showed during your time in my home. 5 Star in every way! We found our 'Piano Guy' for the future! Well done, amigo! Dr. Greg L. Gist

We contacted Gerry about a piano in Keller that we were considering buying that would be…read moretransported 6-7 hours back to our home. He offered to evaluate the piano freely and went by the home the same day. Gerry was knowledgeable and very genuine in conversation and in his assessment. It was a blessing to have his help and we would highly recommend him as a gentleman to consider using both in evaluating and servicing your piano. Great Guy!

He's tuned our pianos at our church for 10 years and does excellent work. A very conscientious…read moretechnician. I can recommend him highly.

From the owner: Standard tunings are $140. I can fix minor repairs such as sticking keys at $40/hr. 40 years…read moreexperience.