I was really pleased with the level of service and responsiveness here! They got back to me quickly…read moreabout the issue I brought my car in for and also informed me about another problem they diagnosed through inspection. Prices for parts and labor seemed fair.

Vanderstyne's service department had the best customer service in Rochester! I went there last…read moreweek with an issue with my suspension. I just moved here from San Fran and was worried to come to a dealer for service because I wasn't from the area. Tim and his team helped me and welcomed me to the area. I will always come back for service going forward!

Dropped off my vehicle at quick lane at 8:45am. Pretty late for a quick turnaround, but it was…read moreready for pickup by 3pm about 2 hours earlier than i expected. Service writers were friendly and professional. Thank you!!!!

Well I had a little problem with my truck, "Black Nell". The engine light came on. So I drove over…read moreand they ran a quick test on it, there was a problem which pointed to the catalytic converter. They scheduled an appointment for a week out. I went out there first thing this morning and checked in. A few minutes later their shuttle driver brought me home. The gentleman's name was Domonic. I found Domonic to be just like every other VanBortel employee. Very polite and professional. As always I must say I'm pleased with all divisions of VanBortel. Sales, Service, Customer Care. And always remember to buy a warranty with your next car purchase. A great benefit they suggest to their customers. And it saves the $$$.

I have been dealing with Ralph Honda for over 15 years. I find the people that work there are…read morefriendly and trustworthy. From Bob and Elvis in the sales department, to Steve and Savannah in the service department, and even to Chuck in the collision shop out back - they know how to treat their customers right. I bought two cars from them and I get them serviced at the dealer. I know some people think that's crazy but they actually work out to be less money and better service and they certainly know my car inside and out. And just today I went in with a question about a small scratch and mark on the fender of my car and Chuck in the body shop took 15 minutes out of his day to make it right. Right on the spot. That's what I call Service! I highly recommend Hondas and I highly recommend getting one from Ralph Honda.

I took my car on 12/10 for a repair on the CRV gas door cable that need it, They charged me around…read more$430 (they charge extra if you paid with credit card). On 12/29 I received a call from the part department that the new part for the gas door cable arrived and they want to set up an appointment to installed it. To my surprised, the car was fixed on 12/11 and I paid it off the same day. Their integrity, trust and respect has droped immensisly. Did they scam me? They refused to show me the old part when I picked up the car. So I canceled the purchased of a brand new Ridgeline truck.

I had the best car buying experience I have ever had today at Van Bortel Subaru of Rochester!…read more I worked with Shawn P and not only was he professional, but fun and made the entire experience smooth and stress free. Was a no pressure deal and gave me a great deal without all the back and forth hassle you get at other dealerships! My entire family has used Van Bortel and Subaru for years. 3 generations of happy Subaru owners! I chose the 2026 Ascent Onyx Touring for its towing capabilities as I was coming from an F-150. It tows my Bayliner with ease and I hardly notice a difference! I would also like to add that the service department is also incredible. I had faulty trailer brakes on my trailer and one of the technicians Tom went above and beyond to help me diagnose the issue and gave me recommendations on how to fix it even though they don't normally work on trailers he still pointed me in the right direction. I am THRILLED and would HIGHLY recommend Subaru and this dealership to anyone! Thank you!!! -Nick

I had warranty service perfmored here, once I got my car back after a month my back seat lever was…read morebusted, my light adjustment dial wasn't mounted where it needed to be, my USB had no power and my car had been searched with money stolen out of it. Not to mention all of the gouges and scrapes they left on my interior. You're better off going to any other mechanic in the area before going anywhere that carrys the Van Bortel name

Kaya was great! It was such a breath of fresh air since talking to car salespeople can be so…read morestressful because it can feel very pushy and they're always trying to make you buy more - but Kaya was so nice and direct, it felt more like having a conversation with a friend. We had already test driven the car and knew which model and trim that we wanted and she was very honest and understanding of our position. We were very appreciative that she was willing to work with us and we were able to reach a deal in about 30 mins, definitely the easiest/best experience I've ever had buying a car. 10/10 would recommend, ask for Kaya!

The process was not at all an award winning customer service experience…read more My first visit there to look at cars, I was greeted by Ray, who seemed nice, and said if we got a car they would even throw in a Josh Allen cardboard display after my mother commented on getting a picture with one. I took a Forester for a test drive while they were looking to give me an estimate for my current Outback. The Forester was nice. When I got back to the dealership after the test drive, they offered me $1,000 less than any other dealer that I had been to. They also refused to honor their advertised$2,500. The female manager (do not remember the name) said that was most likely going to be junked because of an exhaust leak (true), needing new tires, and being older. The tires have a total of about 15,000 miles on them and were in good shape. The entire "inspection" lasted a few minutes, was started for less than a minute, and never moved from the parking spot. I left a message with one of the executive team to try and get the terms and conditions on the advertised extra trade in value since I did not believe them, and got a call back from Justin who said that it was made clear to all the employees that the promotion was not supposed to be handled like they did at all, and it would be honored. Afterwards, I worked with the GM Zach a little, and the sales person Mercy who were both polite. At no point during the conversations with any of the employees did anyone get in the car and show, or talk about any of the features. Nor was any of the paperwork explained, other than to say what the name of the paperwork was. The only person that I would recommend dealing with is the finance person who very nicely explained all of the options for possible extended warranty and protection plans. Zach did offer to certify the car through the Subaru certification program, which I had asked about. They would not work on the price or anything else, I am assuming because of being forced to honor the trade in deal. The only reason I continued there is because of the trade in deal made financial sense to me. I wouldn't say I got a good deal, but it was a fine one for what seems to be a tough market. As we were finishing up, I asked about the Josh Allen cutout that had been mentioned on our first visit. Somehow they conveniently ran out of them in the 4 days since first visiting. Of course, pay no attention to the few that are sitting around the show room. If you are thinking of buying a vehicle from West Herr, I would go to one of the other stores in hopes that they may have better people since they will drive any of their vehicles to their other stores to be looked at. My experience here was rather impersonal and not very informative. I will also add that Ian at Van Bortel Subaru in Henrietta was an excellent representative to talk to, and I was a little disappointed that I was not able to come to a deal with him. If the deal at all makes sense, I would absolutely take my business there.

My service consultant was Chris. Super friendly and got my car checked in quickly. The repair was…read morecompleted within an hour! Highly recommend!!

They are unprofessional and inconsiderate. I had an issue with a car I bought a year ago from them…read moreand when I came in I spoke with Finance that stated it was covered under my warranty.When I get to the service dept the gentleman (I use that loosely) ask what's the issue. I show him the paper for my warranty and tell him it may be a problem with my muffler or exhaust. Immediately without hesitation and rudely he says "I don't think exhaust is covered". Then I say I had the car a year and things are falling from underneath and he says "Rust happens" just as rudely. I wouldn't recommend them for any service and at this point not even for a car. This was the second issue with them. The first time they basically had my car from 9am-6pm for an all around inspection. Wouldn't return my call, when I got back to the shop it was closed and it was 8-10 men standing around staring at me. No sorry it took so long or anything of the sort. They took the covering off the door that covers the key hole and left it in my cup holder. Then on my review on Google someone left a message (from Bob Johnson) saying someone would reach out to me to discuss my concerns. Of course they DID NOT. I recommend that you go to Independence Care if you are in Rochester NY. Please save yourself the headach going to Bob Johnson. Once they have your dollars they don't care (or atleast when it comes to a woman) in my opinion.

I was encouraged by my brother to buy a car from here! Very glad I listened! Family run with…read moreamazing customer care!

universal Imports is the best organization I've ever dealt with for any of my automobiles. They…read morewere quick to take care of all of my needs. They're the best.

Best car buying experience I've ever had…read more I purchased a used Toyota Tacoma from them in June 2015. They were straight forward about the price, which was by far the lowest in my local search. No other dealer came close to the same value buy. Dean helped me with the purchase, he was friendly, honest, and helped me find the lowest rate financing. There was no up sell to products I didn't need or want. Overall it was wonderful!

Took my 2016 F250 in for a state inspection, a recall and a good "physical" as I was getting ready…read moreto take a trip out west. Got a call from the service department that the truck had failed inspection due to the window tint. I informed service that it has been inspected in NY eight (8) times and never once was the window tint and issue. I reviewed my paperwork to find that it was inspected by this dealership less than two (2) years prior, without any issues. The service rep told me it never should have passed back then. Was also quoted $83 to clean the battery terminals and that my DEF was getting low. The recall was not really a recall per the service rep either. I would never trust this dealership to be honest with me, and I will never return there.