I'm new to the area and had no idea where to go when my tire was punctured. A friend recommended…read moreJoe's On Your Side Auto. I called that day and they said I could come right over-fixed my flat for $20 and did an excellent (much-needed) check-up on my car. A friendly and trustworthy shop worth the drive to Gates. I'll be going here for all my inspections and auto work from now on.

Was supposed to get a truck from here. got an appraisal for my car and got credit checked, and was…read moregoing to come back to the next day to get the truck. TOLD THEM I CALLED OFF OF THE NEXT DAY JUST TO COME GET THE TRUCK!!! Next day they told us we still needed to wait for the credit check even though it was already done. Never got any call back so i then called them. THEY SOLD THE TRUCK! never even called to tell me they sold it. waste of time going there.

I bought an Audi TT from High Line and had an excellent experience. It was a very complicated…read moretransaction - car from Quebec, sold in NY, transported to California and registered there - and Gary has been helpful every step of the way. I've had a lot of questions and concerns, and he's always responded quickly to my messages with thoughtful solutions. From what I saw on the lot, their inventory is high quality, and it's nice to support a family business that is doing its best for customers.

2016 Chevrolet Suburban We had a great experience working…read morewith A.J. He was forthcoming as soon as he picked up the phone about any cosmetic imperfections before we made the 2 hour trip. He was honest, personable, and didn't apply any pressure about making the purchase. He was easy to work with and very communicative/responsive. He went above and beyond to make sure we were comfortable and happy with the purchase. I would highly recommend A.J. at R and L Auto. Thanks again!

From the owner: Our customer service and promise to provide a seamless,…read moreeasy, car buying experience. Affordable and safe used Trucks, SUVs, 4x4s, AWDs, Sedans, Luxury cars at an amazing value. Get your next Upgrade at R and L Auto Spencerport Industry-leading vehicle warranties/vehicle service contracts available for your purchase at minimal cost! Protect your UPGRADE today. We can help with your purchase, financing and vehicle insurance needs. Call or txt us today 585-738-2792

In the process of filing lemon law, had car for 1 month they have fixed same problem 5 times. Long…read morestory short nothing actually got fixed and now our engine has blown. NEVER EVER BUY ANYTHING FROM THEM.

This place is absolutely terrible. I went in to look at two cars and said I would like one of them…read more They said no problem, I'll put in the paperwork today. 3 days later I come back and ask them what's going on. They said they sold the car I wanted because they thought I wanted the one that was more expensive and had more miles they also said that they just put the papers in the day before which was 2 days later from what they had said. Now I let this slide because I wanted a car. Came back 4 days later to find out that I needed a cosigner which hey definitely could've called to tel me about. I got a cosigner and everything was supposed to be ready to go. Said they would put it in again got approved. Waited a week and no call. I came back again and said what was going on. They said I can get it the next day early in the morning we have to just slap a sticker in it and the guy that does that isn't here. I came back as soon as they opened and they told me I couldn't get it because the battery had died and they needed to fix it up but I had to go to work and by time I'd be there they'd be closed. The saleswoman said she would be there until 7:30 so I could get it. I came at 6:40 and i Saw someone run inside the back. Called them about 20 times to let them know that I was here and still no response. I looked online and there's hours on The day I have off so I am here now and even though there is hours listed no one is here. I am thoroughly annoyed with this whole process and they have lost their sale. If you want a car, do not buy one here.

First time financing a vehicle ever had no clue what steps to take and was very nervous to say the…read moreleast, then I got ahold of (Zach) and all worries went away he was very respectful and helpful answered every question I had with ease and with all the information I would need along with my questions always was willing to help me with anything I needed, he made the process a breeze quick and easy I am very thankful to him and this place I highly recommend them to everyone first car last car whatever your needs this will be the place thank you Zach!

Single mom looking for something decent at a decent price. They took out a $10,954 loan out in my…read morename for the car. I asked how much was the car and he wouldn't answer so I asked again how much is it he said 8000 I said that's fine can I just put half down and do payments? He said he was already getting a bank to cover some of it. I wanted to buy the car not finance it. If your a women Period bring a guy w you! Someone! Mind you it was a 2009

Andrew is very kind and honest right from the start. Hes got a nice selection of vehicles and…read moretrucks as well. If your looking for a reliable vehicle or truck he will do his best to get you approved.

Sold me a total dud. Spent 9k on a car that crapped out only one year after I bought it. It ended…read moreup needing 4K worth of work done to it. They'll just say "We sell the cars as is!" to avoid any responsibility whatsoever. What do they care if they're profiting off your misery? Do yourself a favor and avoid this place for used cars! Good luck Rochester.

Great cars and friendly staff ! Albert greets you as soon as you walk In the door !!!!!!!!!!!!read more

I scheduled an appointment to list my car on consignment here. I gave them all of the information…read moreabout the car on the phone when I called, including the mileage. My wife drove 40 miles to bring the car their for them to sell, and when she got there they said they couldn't sell it on consignment because it had over 100k miles. Then they offered her wholesale value for it. Don't fall for the consignment sale here, it's just a scam to waste your time and give you a low ball offer.

Had an amazing experience with Santa motors everything went through smoothly and they came through…read morewhen others couldn't.

Larry and Mike were great at the service center my car is almost complete with a couple of things…read moreleft to fix but ultimately these 2 guys are amazing and helped me in my journey for a great car

Kaya was great! It was such a breath of fresh air since talking to car salespeople can be so…read morestressful because it can feel very pushy and they're always trying to make you buy more - but Kaya was so nice and direct, it felt more like having a conversation with a friend. We had already test driven the car and knew which model and trim that we wanted and she was very honest and understanding of our position. We were very appreciative that she was willing to work with us and we were able to reach a deal in about 30 mins, definitely the easiest/best experience I've ever had buying a car. 10/10 would recommend, ask for Kaya!

The process was not at all an award winning customer service experience…read more My first visit there to look at cars, I was greeted by Ray, who seemed nice, and said if we got a car they would even throw in a Josh Allen cardboard display after my mother commented on getting a picture with one. I took a Forester for a test drive while they were looking to give me an estimate for my current Outback. The Forester was nice. When I got back to the dealership after the test drive, they offered me $1,000 less than any other dealer that I had been to. They also refused to honor their advertised$2,500. The female manager (do not remember the name) said that was most likely going to be junked because of an exhaust leak (true), needing new tires, and being older. The tires have a total of about 15,000 miles on them and were in good shape. The entire "inspection" lasted a few minutes, was started for less than a minute, and never moved from the parking spot. I left a message with one of the executive team to try and get the terms and conditions on the advertised extra trade in value since I did not believe them, and got a call back from Justin who said that it was made clear to all the employees that the promotion was not supposed to be handled like they did at all, and it would be honored. Afterwards, I worked with the GM Zach a little, and the sales person Mercy who were both polite. At no point during the conversations with any of the employees did anyone get in the car and show, or talk about any of the features. Nor was any of the paperwork explained, other than to say what the name of the paperwork was. The only person that I would recommend dealing with is the finance person who very nicely explained all of the options for possible extended warranty and protection plans. Zach did offer to certify the car through the Subaru certification program, which I had asked about. They would not work on the price or anything else, I am assuming because of being forced to honor the trade in deal. The only reason I continued there is because of the trade in deal made financial sense to me. I wouldn't say I got a good deal, but it was a fine one for what seems to be a tough market. As we were finishing up, I asked about the Josh Allen cutout that had been mentioned on our first visit. Somehow they conveniently ran out of them in the 4 days since first visiting. Of course, pay no attention to the few that are sitting around the show room. If you are thinking of buying a vehicle from West Herr, I would go to one of the other stores in hopes that they may have better people since they will drive any of their vehicles to their other stores to be looked at. My experience here was rather impersonal and not very informative. I will also add that Ian at Van Bortel Subaru in Henrietta was an excellent representative to talk to, and I was a little disappointed that I was not able to come to a deal with him. If the deal at all makes sense, I would absolutely take my business there.