Once in a lice time is a great place to bring your children. The staff here is very professional and makes you feel comfortable. I would recommend that every one bring your family here. Plus they have a movie and snacks for the kids. Raylene is very professional. read more

Raylene did a great job! We have always driven far away for this type of service. Glad to know they are here. Nice place and very thorough job. read more

This place is adorable!!! And a lifesaver (or licesaver lol) for a mom! Definitely worth the $ to ensure it's gone and let your child just hang out and watch a movie while they do non-toxic treatment! Olivia is so kind, super friendly and gentle with kids! Chips and gummy bears for kids. Such a cute/helpful place! read more

Raylene @ the Brea location was amazing! She made a very uncomfortable situation much more comfortable for my self & my 3 girls! She was super patient with All our questions! Very professional, courteous, & explained the process so well! I would highly recommend her, to take care of this highly stressful situation! Well worth the money! After spending money on over the counter products , with tons of chemicals! Go here 1st & ask for Raylene(: read more

Sucks we even have to be here but this place is making this experience less "painful." It's a VERY kid friendly salon type atmosphere. And very clean! I recommend this place to all parents who have to deal with this yucky situation!! read more

We came to get treated and checked. We were able to get 4 treatments quickly. The staff was amazing. They were very patient and explained how to solve the problem for good. read more

Thank you so much for checking my husband! With finding lice in my daughters hair the family needed to be checked also. Thank you again for being there when we needed you the most! read more

Fast Service done by Raylene. Great at making the kids comfortable. Nice location in Brea.

Once in a Lifetime got us in quickly and the check was efficient and helpful. There were cartoons to watch and we were in and out quickly. He didn't have a problem - we were being cautious because of an issue at school. I was glad we checked for peace of mind. read more

First time here and very satisfied with the service provided. Very helpful and friendly staff. I highly recommend Once In A Licetime!

Called and got an appointment right away spoke to Shannon who was very nice and helpful, they have 3 locations which is great. Mia helped us out and was super gentle with my daughters hair. I would deff recommended coming here and getting your head checked! Place is super nice, and not to mention very kid friendly. They had snacks and movies for the kids while they are getting treatment. And a jar full of bouncy balls. My daughter also got a little tiara after her treatment was done. Great place overall. read more

My son was found to have lice yesterday and we immediately freaked out. We have 3 young kids and really didn't know how to handle this. I called Once In A Licetime and was given an immediate appointment for my whole family. Aneyla was our technician and she couldn't be nicer or more knowledgeable. She checked the entire family and freed everyone of the lice. This place really makes you feel at ease and I couldn't recommend it more. If this happens again we will be back! read more

Did a great job of removing lice. Super nice and friendly and flexibility with schedule. The products work very well

I am glad we found this business.we have been treating this for 3 weeks and was frustrated.we came here and are very satisfied ,I recommend this business to anyone who has lice,save your time and money by visiting this location. read more

great service and helped us out when we didnt know what to do and was super stressed.....Aleana was so patience and kind.

Lifesavers!!!!! We got a call Christmas Eve that my daughters friend had lice. All day we were checking and it was driving me nuts not knowing. On Christmas, I googled lice removal and found them. I called the number thinking I could just get the hours for the next day and Olivia answered...on Christmas!!!!! We schedules for the next morning at 9:30. Raylene greeted us and was AMAZING!!!! The salon was so comfortable. Snacks and movies for the kids! All 3 of us checked clear, but the peace of mind it gave me was irreplaceable!!! read more

Great service. Friendly and knowledgeable staff. Answered all my questions and concerns.

Got an appointment quickly, same day. Raylene was super friendly and professionally. Will definitely recommend to other people if they are in need. Thank you. read more

Raylene is the best ! She cleared up the lice on my daughter and I. Professional fast and you get what you pay for . Wish I came here first before spending 100 bucks on products ! read more

Great customer service. Brought my little girl here and she had no complications getting the process done

Highly recommended!!!time saver overall money saver...and save yourself the stress...

Come straight here! Peace of mind and knowledgeable staff. Made me and my daughter feel so welcome; amazing place for the kids with movie snacks and a crown when you're finished. Buy the preventatives! We will be back for frequent head checks. Love it here! Great environment. Quaint shop. Cannot thank everyone enough! read more

After two treatments using an over the counter product and spending over 7 hours combing through my daughter's very long hair, I was disheartened to find that the lice was still there!! A friend recommended this place and we are so happy we came!! Raylene treated our whole family! I thought only my daughter had it but turned out we all were infected! We would've never gotten rid of it on our own!! read more

We were able to get in right away. Took my 12 years old in and they were very friendly and efficient. I would recommend to everyone.

Great service. Lice treatment for daughter and head check for me and son. Kid friendly too.

Very nice convenient. Mad a bad situation tolerable. Would recommend it to Mom's everywhere!!!

I had to re post a new review. Folks, the only reason this place has a good rating is because they ask their clients to write a positive review for a 10%discount. The 10% is pretty much a slap in the face when they start to gouge you for more money. This company is very dishonest and the owner Shannon doesn't follow through, bad customer service. I typed a good review originally to get my 10%off but this review is my final review about Once in a Licetime. My 5 year old contacted lice from another kid at his school, and unfortunately, he gave it to me. I was desperate to have the lice removed and looked up this place on yelp. I made my appointment and was seen the same day. Olivia was the person first person worked on my my hair and my son's. Both of us were told we had lice and the cost for my son was $175.00 since his was a mediocre case, and she charged me $195.00 because I had a more severe case (my hair is long and thick). I gave her a $50.00 tip and had my family members go in to get checked for lice as well, no one else had it. Each of my family members paid $15.00 x's 4. The products they sell and recommend you buy to maintain were an extra $60.00. Don't let them talk you into buying the products, they do not work. If their products work then why do I still have lice in less than 2 weeks of you treating my hair? I use those products everyday to maintain, and I still have lice. You are better off making a natural product yourself or getting lice products cheaper at your local (big red bull's eye). I threw out all of our brushes and bought new ones. I washed everything including my sofa cushions. I threw out my sheets and washed our clothes in hot water. I was told after my first treatment that i would be coming in again 7 days later for another maintenance which is included in the price. That same night of my first treatment, I still felt bugs crawling on my head, I was horrified. I called Olivia and she told me to go back in for a re-check. I went in, and they found eggs but no crawling critters. Following week I went in for my re-check and they found nothing in my hair. I still felt bugs on my head 2 days later and they told me to go in again for a re-check where this time they charged me $25.00. Their process is, you go in initially, if you have lice they remove and you get a second treatment a week later, after that, you are on your own. They say guaranteed but that is only a guarantee for one week. How in the world can they possibly get all of those eggs out of my hair in one week? I believe there were some remaining in my hair and this is why less than 2 weeks after my last treatment I felt more bugs in my hair, keep in mind that i maintained with their products and lice comb religiously everyday. I was brushing my hair with the lice comb last night and pulled out a bug. I called Olivia and she told me it seems like a mild case and to go in for a charge of $95.00. Are you serious, I paid these people almost $600.00 and in less than 2 weeks, 11 days to be exact, I had lice again. Her response was, it's very common. To be honest, I don't think they pull everything out, or if they do, their one week guarantee is not enough time. I called another facility, I wish I had gone to this other facility originally, lesson learned. The owner of the other facility guarantees her work for 30 days and said what Once In A Licetime did to me was uncalled for. She gave me advice and told me to speak with the owner at Once In A Licetime and she if she can make it better. I was successful in contacting the owner of Once In A Licetime , her name is Shannon and she was no help, she told me I probably don't have lice (I just pulled one out), I felt like she didn't want to deal with me, she told me she was going to call me this morning so we can discuss the issue, and I'm still waiting for that call back she never followed through. They don't care. It's not about the money, it's the principal. Here you have people who are desperate to get this stuff out of their hair and this place is just gouging people for money. I understand it saves time because I can't do this on my own especially with my long hair but 1 week guarantee is absurd. People, please look elsewhere for other places that guarantee for 30 days trust me, you will be doing yourself a favor. The lice cannot be fully removed after 2 treatments and those 2 treatments being within one week. I cancelled my appointment that I had with Once In A Licetime today. I will gladly take my business elsewhere as a made an appointment with the other facility that guarantees her work for 30 days. People BEWARE of Once In A Licetime, they just want to gouge you for more money they have no compassion, and horrible customer service skills. read more

Olivia and Raylene have been amazing! We have been battling a bad outbreak of lice in my kindergarteners class and have been infected twice. They are very accommodating and informative and they have made this last month dealing with this bearable. Thank you both for all of your help!!! read more

Awesome service and great products. Always available when needed, and super accommodating. Really the best, easiest, and safest way to get rid of lice. I would recommend all day long. OTC products from the grocery store or pharmacy do not work anymore. Save yourself the hassle and just go to Once in a Licetime! read more

Had a wonderful experience!!! Came in and was panicking when we found the lice but Raylene was amazing and comforted us and took care of all the bugs very professionally! Would recommend it to all our family and friends read more

THANK YOU to Raylene for outstanding service, explaining how we can rid our home of lice, and making an unexpected situation much more pleasant than we expected. We also had the opportunity to meet the owners, Jason and Shannon, and they really do care about their customers. The products are all-natural and do not contain any of the harsh chemicals that the OTC products have. This service is a bit more expensive than purchasing the OTC treatments, but it's worth every penny!! read more

I came in here for a head check. My tech Raylene was really professional and highly knowledgeable. She immediately welcomed me and made me feel comfortable. The place is really clean and well kept and over all has a very lux vibe with complementary water bottle and movie playing. I would highly recommend!! read more

Raylene was great! Thank you for giving me peace of mind! Had a great experience. Definitely recommend this place to others!

So thankful for this place! This was our first lice experience in our home and this place was a life saver! Raylene was amazing with us and our kids. So helpful and taught us so much. Thank you for offering this service to parents! read more

I had such a great experience! The facility was clean, the staff was kind, and we are lice free!

This place is fantastic! Super clean and super convenient. They got us all in right away and gave us all peace of mind. Thank You!

I must say I was disappointed in the experience. My daughter had lice for a second time in 3 years and instead of going back to the previous place further away, I chose to go to a local place. They rated the infestation as extreme, their highest price point, which I can't argue with, I don't know how to judge that. But I was made believe that it would include a complete treatment with necessary follow up, which made it more than twice as expensive at $225 then the $95 I payed 3 years ago. They also mentioned they had a family plan for $250, which made me believe would cover the entire family for treatment if needed, so I agreed to proceed with the plan in mind to just pay $250 and have my family covered for a year. At the time of check out it was clarified that the family plan only covers checking the head, no treatment, so I decided to just pay for my daughter's treatment, just to find out at the time of check out when they scheduled the follow up in 5 days, that they would charge me again another $95 for that follow up treatment. At this point I am already committed, even if I go back to the previous place I will have to pay them for the treatment the same amount. So yes I feel like I ended up paying over 3 times more then usual. For them treatment doesn't mean cure or resolution, and you will need to pay for multiple treatments if you want your child's lice problem gone. read more

Both of my kids had lice on different occasions. Rayleen was great on educating our family on the little bugs, eggs and treatment. On one occasion the staff was very busy and was running behind. I was upset that we waited a half hour but Shannon and her staff made it up by following up with us. She was very apologetic and offered the kids a complimentary head check and product. read more

Amazing service. It is a very kid friendly environment. Great with kids and very clean facility. Highly recommend for all of your love needs!! read more

Raylene and Cheryl do a thorough job checking and getting rid of the nits. Great job and worth having them do the job. The combs you get at the drugstore do not work. There products are great!! Highly recommend . read more