I recently had a difficult time dealing with a head lice case I had gotten from work. I tried Nix multiple times and it did nothing. Once in A Licetime helped me with decreasing the amount of lice in my head, but did not completely rid my hair of them. They were friendly and helpful only as long as I was spending hundreds of dollars, the second there was an issue, they weren't so nice....I had a severe case and had 4 total appointments, here is the timeline of what happened. Appointment #1: Went in with severe case for the first time, was asked to sign a waiver and was rushed through signing it, and was assured it just said that if there were an issue with the lice not being cleared, they would take care of it (I later found this to be not true). Most of the lice were probably clear by that point but that night I found a baby lice that was left in my head. Now, I have VERY thick and long hair and they spent less than an hour combing my hair through, so I could see why one or two were missed. I didn't think much of it since I'd be going back in a few days. [Paid ~$280 for 2 treatments + 3rd check] Apt #2: 6 days later. Head was treated again and once again, I found a full grown lice on my head within 6 hours of leaving my appointment. I alerted them immediately and even sent a picture for proof and they were so friendly in assuring me they would take care of it no charge when I returned for my final check. Apt #3: 6 days later. I return for my final check, which is supposed to be complimentary, they of course find more lice in my head, which I had expected considering I found live lice right after my last appointment. The technicians tried to get me to pay an additional $70 for continuing to treat it and tried to claim I just got "re-infested". Which was impossible. I only still had live lice due to their lack of thoroughness the last 2 times. After a bit of trouble and my constant pushing that I was told I multiple times that I would be taken care of at no extra charge if their treatment didn't work, they treated my hair again for lice without charge. Withing 12 hours, I AGAIN found a live baby lice in my hair. Though this time I opted to buy the $35 Enzyme Lice Treatment they used in the salon and decided to treat myself at home. I begun to use the enzymes every other day for two weeks, each time leaving it on my hair for at least 12 hours. Call #1: I called after my final check to express my concerns about finding lice in my hair after the final appointment (and the previous 2). I was again assured of the "guarantee" and told to use the enzymes for 10 days, which I did. Apt #4: Unable to check my own hair to see if they enzyme solution worked, I opted to contact them again to ask for another head check. And considering their "guarantee", and the fact that after each of the 3 appointments, I had still found lice in my head due to their lack of thoroughness, I expected them to waive the head check fee. This is when the customer service when from friendly to outright rude and even mean. I was told that despite being told I would be taken care of at no charge over and over again if the treatment didn't work, and despite STILL HAVING LICE after each appointment that I promptly communicated to them, that the "guarantee" only lasts 10 days after the second appointment. (Be aware, after my final appointment, I was told to use enzymes for 10 days, assuring that I would run out of the guarantee time before going back). I ended up still paying the head check fee to have peace of mind that the enzyme solution did in fact work. Long story short, they do use a formula that I believe works to rid the lice (that you can buy on Amazon btw). But their combing technique is rushed and not thorough enough especially if you have really long or thick hair. They will have you sign something at the beginning, READ IT FULLY, don't let them rush you. Also, do not rely on their guarantee to treat you even if the treatment doesn't work. If they treatment does not work, they will just charge you more. Biggest issue of all was the turn in customer service at the end, with Olivia. I was perfectly pleasant the entire time and simply asked them to follow through with their guarantee, especially since after each of the 3 treatments failed. It left a bad taste in my mouth making me realize that I was lied to purposefully and made to be intimidated to get as much money out of me as possible. My advice: Buy the enzymes, use it at home for 10 days, and go elsewhere for a head check for lice. read more

I was very happy to find Once in a Licetime. My daughters were infested with lice and I needed help immediately! My 6 year old was severely infested, every square inch of hair had tons of nits. Raylene did a great job pulling out thousands of nits and did so very carefully & in a comforting manner; my daughter was smiling without pain the whole time. She even got free snacks & watched a movie during the treatment, making the whole experience very pleasing. The products they use are natural, very effective, & safe for the scalp, don't have a bad odor, or have fumes that make it difficult to breath like over the counter products that burn the scalp. I highly recommend bringing your child as soon as you see a nit, your child will be treated professionally and all their treatments are 100% guaranteed. The salon is very clean and modern with a beautiful interior design. Customer service is excellent & they take the time to educate you all about lice if you are curious, they are extremely knowledgable. read more

Just AMAZING!!! My three kids, my husband and myself had lice . My poor husband would have been stuck doing a half-assed job combing my hair if it wasn't for the magnificent hands at this place! We didn't know my husband or sons had it until they were checked. We wouldn't have checked them at home, either only adding to our infestation! I can not believe how painless this process was going here compared to if I tried to do all medicated shampoo (that wouldn't have worked so well) and combing myself! This place was worth every penny! Our "lice professional" was absolutely wonderful with the kids, making us feel comfortable and explaining everything in fine detail. LOVED it here! read more

excellent service! great ladies! surely stress relief here. highly recommended!!!!! After i heard of the possibility that my girls might have lice, i freaked out. I looked this place up and it was magic. Salon is so nicely done and very clean. The ladies knew exactly what they were doing and informed us on what needs to be done in future situations. They gave me an appointment sooner than I expected. Cant say anything negative about this whole experience with Raylene and Olivia. They are the best. read more

This place is a mom's dream in the midst of the nightmare of lice. Very friendly, clean, and kid friendly with movies and snacks. The product worked quickly and it was so nice to let a professional comb through my daughters long, thick hair. Best of all, Raylene (the lice technician) was amazing! So kind, helpful, and friendly to the kids and the momma. I came in stressed about lice and left feeling calm and confident that all was taken care of. Thank you for providing such great service! read more

Having lice was new to me. My daughters are 19 and 25 and we have never experienced lice until now. Olivia made us feel so comfortable in her explanations and just the way she treated us as if this happens to anybody. Her exams were thorough and she explained the services well. She knows her stuff. I would recommend this place and Olivia anytime and would come back anytime, but hopefully wont have to. This place gets a 5 star rating from me and my family! Thank you Olivia!! read more

Stumbled upon this gorgeous little salon in Brea for the first time recently and went in to check it out. Having had a horrific experience in the past with head lice with my children, I was excited to see this new business that could handle it for me! Olivia's warm and friendly attitude was a major plus as well! Purchased some preventative product that I use, per instruction, on a daily basis to stave off any infestations. I love and highly recommend them! This place is amazing! read more

Best place ever! Super clean. We felt very comfortable the moment we walked in the door. Raylene is amazing. She is very knowledgeable and personable. Raylene worked very well with our two boys of five and ten. She found lice in our ten year old's hair after we did an over the counter product procedure. My wife and I were checked also. We will definitely recommend Once in a Licetime to everyone we know and meet. Thank you Raylene. read more

Great service. Raylene greeted us right away and was ready to start when we arrived. She was able to accommodate our specific needs and answer all my hundreds of questions. All while being professional and friendly. Salon is neat and clean. Also sell products to take home. All gentle and safe for color treated hair! Definitely the place to go to make sure you are thoroughly getting rid of everything. read more

It's 9pm and you are stressed about your hair and children's hair being infested and the company messages you back on yelp and says to text back for an appointment the next day! I can't thank you enough for the sleep you helped me get!! Thank you Olivia for reassuring us that the nits were gone!! I love the facility but I really hope this was once in a lice time!! I recommend them, awesome and friendly!! read more

Can't say enough wonderful things about our experience. We had seven family members checked and treated in one afternoon. Amazing service and excellent care. Appointment times were kept, great movies played on the television and an inviting staff all helped make this icky experience survivable...dare I say, enjoyable? Well, there's nothing fun about head lice but this was the closest thing to it! read more

I highly recommend Once In a Licetime! The girls who work there are extremely kind, knowledgeable and make you feel comfortable. They have snacks available and tv to watch. They also have a variety of products for purchase at their location and Mothers Market. If you ever find yourself thinking you might have lice, definitely come here for a head check. You'll feel a lot better afterwards! read more

I am so happy that I went to once In a licetime! I was devastated when I found out my toddler had lice. I tried the over the counter stuff and it did not work. Once in a licetime products really work and they work immediately! I used the lice x for furniture, the comb and mousse. I highly recommend once in a licetime. They are very nice and helpful!!! The location is also very clean! read more

Outstanding business. As a mom, dealing with lice is a difficult process, however they were so amazing walking us through the entire process. The treatment process was so child friendly, that my girls are looking forward to their follow up treatment. Movies, snacks, a little crown on their heads at the end. When life gives you lemons, make some lemonade. Thank you for your help. read more

I walked into once in a lifetime this morning scared about possibly having lice from working in a theme park where it is going around. RAYLENE was so calm, wonderful, and kind to me and explained exactly what lice is and how they can treat me if I do have it. I have never felt better about an experience and I am so thankful that RAYLENE was working today! Love this place! read more

Just loved this place! Olivia is amazing! We had been treating the girls for weeks at home and just had enough! Olivia is very kind and knowledgable, she put me at ease right away and made this stressful situation and easy one. The salon is immaculate and has an ambient feel. Both of my children walked out with a smile and tiaras. Thanks, Olivia! read more

We used Once in a Licetime in Corona Del Mar a couple years ago, we moved up to Anaheim Hills & now they are finally here in Brea, close to our house! My wife & I couldn't be happier!! Our daughter loves it here, she even hopes to get lice twice a year just so she can come get treated here! Thx for coming spreading the love Once! Not lice!!! LOLOLOL read more

Lice was such a huge problem for me to get out, but upon discovering this wonderful place, Olivia was so helpful in helping to get the lice out of my hair! I wouldn't be able to get this out on my own and she meticulously worked to get this out! She is very kind and helpful! Come here if you need to get your lice out and be stress free! read more

It was the first time I have had any experience with lice, and with 2 children, I knew it would be inevitable. We came to Once in a Licetime and Anela made our experience very pleasant. She answered a billion of my questions and was so patient, even with my son with special needs. I highly recommend Once in a Licetime!! read more