We were in the area and decided to stop by and shop for our expecting little one. Once Upon A Child is known for being the kiddo's version of a Plato's closet where you can resell gently used items and new items. We came in shopped around, we were sticker shocked at some of these prices because we have seen better prices at a Burlington, and what not but wanted to give them a try. That being said, we did end up finding a few great deals after digging around. They have a $10 for 10 onesies area where we were able to find a bunch of newborn onesies in great condition. A lot of their toys, and walkers were super high priced for a resale and with missing pieces. The other thing is that we had little to no interaction with the staff, but the little interaction we did have they were actually very brunt and rather rude for no reason. I overheard a few conversations with others and they did get a bit snippy. Not sure we'll be back to this location, but if you're looking for a deal on gently used items, and have the time to dig around you're bound to find a few great things. read more

Rude staff! Items marked wrong! The cashier rolled her eyes when she saw us waiting at the register. Picked up a body suit that was marked as a t-shirt tried to argue it was a t-shirt. CLEARLY WASNT went to a coworker and a manager to say it was a t-shirt and then ended up charging me full price and didn't do the 10 for 10. I had to add more and still pay for those. This location is money hungry for holiday items will never be going back. Also treat the people selling you stuff rude a lady asked a question and was given a snippy remark. read more

Once Upon a Child - Children's Clothing Near Me - Elgin, Illinois

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Huge selection of items, from clothes to toys, shoes to books etc. They have things for babies & older kids, good customer service and the prices are very affordable! Will return soon! read more

One of the worst ouac's I've been to by way of customer service. The lady at the register fought me on the price of every outfit we tried to buy, rolled her eyes when checking us out, and just had an all around negative attitude. They didn't have a good selection of body suits, or Mobil's which is why we even went. Will NOT be back to this location read more

Huge selections and unbeatable prices! The people that work there are incredibly friendly and everybody is ready to help you at any time. My daughter looks absolutely amazing in all the clothes that we bought for her. read more

I called to ask if they would take certain items and was told yes. What they didn't tell me during the phone call was that I was limited to only a certain amount of items/boxes. I left some and took the rest home. When I checked on my items after the two week time frame, I was told that the items were too old. They only take toys that are ten years old or younger. I picked up my items, but won't be taking anything back there. They should be more clear over the phone and during drop off. read more

The prices of clothing and toys are pretty high for a second hand shop. Baby shoes were $25 and up with stains and discoloration. This kitchen set was priced at $150! I'm pretty sure the retail price isn't even that high plus you can find the same one on Facebook marketplace place for less than half the price. I'm better off at Ross, Burlington or TJmaxx and buying something brand new! The service wasn't the best either... nobody greets you when you walk in and it just feels uninviting. read more

I've never been to a Once Upon a Child before so i'm not sure if it was just this location or if it's all of them but i brought my clothes in a bag, not like a garbage bag but a brown paper bag they were all folded and everything and they turned me away at the door saying they don't accept clothes in bags they need to be in bins. The lady then said something about bringing them back in a week but i drove 30 mins and wasn't about to waste my time again so i dumped them at a goodwill on the way home. I guess if you bring them in a bin it'll be fine. read more

I am unfamiliar with how this place works - it was my first time. The lady at the front was extremely rude and condescending. I didn't understand the process & instead of explaining it - she basically treated me like a 3 year old. I was going to bring things in so she could go through what I had - I guess they don't accept a lot of things. As I was going to get my things I changed my mind and left. I had a lot of stuff after having twins - but the lady with the wrist brace made me feel like she thoguht I was dumb. Will try another place - highly so not recommend. read more

First time here and kind of disappointing. I was trying to unload some baby stuff my youngest has grown out of and they won't accept anything that is in a bag. They expect things to be in a container. There is no mention of this on their website just a hand written note on the store door. Wouldn't even look at the items just sent us back out with it. read more

I have never been treated this rudely by an employee. I went in on 8/17/22 to drop of 4 bins of clothing and shoes. Items that I spent HOURS washing, folding, separating, pairing together to make it easier for whomever would be tasked to go through it. I went on their site to see if there were any particular rules about what they accepted, the process, etc. (there was VERY little -- only the large categories for which they buy). I entered the store and a tallish woman with straight brown hair in an orange t-shirt wearing knee pads states, "You CAN'T bring in overflowing bins." No greeting, no THANK YOU for bringing in things for which we will GIVE YOU PENNIES on the dollar while we mark them up 100-200%. No gratitude. I was so shocked I didn't say anything other than, "I have 3 other bins to get from my car." The same woman says, "Well I hope one of them has some space in them or you will have to take some clothes back with you." I explained to her that I hadn't sold here before and therefore wasn't aware of the rules. She then began to rapid-fire: "You bring them in. We review them. You give us 3-5 days to review and we expect you to come and pick up the bins the day we call you....which of these will you be taking back with you?" She went on, "Everyone is here doing the same thing as you....back to school and all." Her communication was harsh, matter of fact, and terse. Again, never once did she express gratitude that I brought my neatly folded and clean, not to mention brand named, items in. I placed a review on FaceBook and the next day got a call from James at the store stating I needed to come and pick up my items. He said he didn't know the details, but the owners thought it was best. So, the owners, instead of trying to resolve the problem, offer me an apology asked me to come and get my items (without reviewing them to determine if they wanted to buy any). I said, "If this is how the owners are choosing to deal with this, than I wish them well. It's now how I run any of my businesses." I couldn't believe it. I will never be spending any money in this store again and I have three kids. Never again. read more

Super shop. I lıke here. The employees of this store are excellent. It's a place I always go to.

Just do not expect any good service here. Because the store is not ready to welcome you!!

My first time coming here was very nice. A small greeting at the door when I came in. I shopped for a longer time with my husband (like an hour/hour and a half) and was only asked once or twice if i needed help, but I let them know I was just looking my baby isn't here yet but will be here soon and got into a light conversation. She walked away so my husband and I could continue shopping and thanked us for coming in since it was our first time. The store was really neat and organized down to the clothes of the same size and color were all together. It made looking very easy and finding the sales they had easier as well. When we got to the register finally and she told us about the store, how they get their items, rules for donating, rewards all that good stuff. She was very nice and excited for us which was a very nice experience. I wish I remembered her name so I could give her a shout out! Highly recommend this location. I got a few clothes on sale and some books. read more

This place is huge! Big selection of used clothes and great quality and affordable price. Great staff. Highly recommend this place. read more

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This store is very unorganized in the baby girl department. I was looking through what I thought was 3-6 months but it was all mixed up with newborn and 0-3. I couldn't even find 6-9 months! I also dropped up some clothes of my sons and you really don't get much selling to them. They took 24 items and received $25. It's more than I would get donating but not as much as local consignment shops in the area read more

12/2021 Found exactly what we were looking for at the right price. That was awesome. But clothes seemed pretty expensive. Unless they were the clearance items. Those were cheap. Staff was friendly. A bit of a drive for us, so not sure how often we will stop in. But was good for a first visit. read more

I love this store. Everything is like new. I am never disappointed. I move to Az found similar stores. I still stock up her and take home things. I buy clothes for my baby. I've been things for my kids since they were 3 and 4. They are now 6 and 7. I buy clothes and shoes. read more

I love this store! The staff is friendly, things are easy to find and Igor 15 outfits and a couple toys for 28 dollars!

This place has gotten a little rugged over the years. It's becoming a little dirty and unorganized. The bathroom the public uses is never cleaned. The prices have gotten a little steep for the same quality as before. And no longer do they have the punch hole coupons they have points which you can never use on the day you actually gain them. read more

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I've had no issues while ever shopping here. I needed an extra Bobby pillow for my mom's house and they had one at a reasonable price and it was clean. I needed one of those activity walkers for my daughter and they had dozens to pick from. CHEAP! I've bought so many outfits and sleepers here. The only thing I don't like is how tight the aisles are. A little difficult to navigate when the store is crowded. I have never sold items here so cannot speak to that experience. read more

I am really disappointed with this location. The store is poor in stuff and the employees are lazy to answer your questions or ask for help. I sold some items and they give me less than 15$ for more than 7 baby stuff. The employees are lazy to fold the items and join them together. It's better to donate your baby stuff than bring in Elgin Location. I will Never again be back there read more

I wish I could give this store a higher rating, I really do. Overall, I'm a big fan of Once Upon a Child stores, but they vary greatly from one location to the next. This location didn't meet my expectations, unfortunately. Let's start with the positives from my recent visit. The employees were very friendly and professional. I found a couple of cute outfits for an upcoming trip to Disney World that cost waaaaay less than they would at the mall. They also offered a wide variety of items, including all types of clothes, shoes, toys, and books. But our experience definitely had some room for improvement. First of all, be prepared to wait if you're planning on selling something. We wanted to sell a couple of boxes of items but were told it wouldn't be processed until the next day. That's pretty inconvenient for the seller. Perhaps they need to hire on a couple of other workers? This seems to be a common issue at several OUACs. Also, we went there looking specifically to buy boy's sweatpants. They seemed to be clearing out for summer inventory but we still have a good two months of sweatpants weather ahead! They had approximately 10-15 pairs of pants in my son's size, most of which were black dress pants. I found one pair of pants I liked until I saw a large hole in the knee and they were marked at $7.50! I also wanted to buy a pair of jeans for my son's upcoming concert but the one nice pair they had in his size were $12.50. Maybe I'm cheap, but that seems pricey for a pair of used jeans. One final gripe: the shoes needed some major resorting by size. In looking in the size 10 bin, I found at least five pairs of shoes that belonged elsewhere. I found myself helping to reorganize their shelves rather than shopping. read more

Incredibly over priced for heavily used clothes. They also have signs asking kids not to touch the toys... In a children's store. Not worth the time. Go to Good Cents in Geneva for better quality and better prices. read more

Been very happy with all three transactions I've had so far here. Bought a single umbrella stroller for 6$, I was in a huge hurry and the lady was a HUGE help. Second time I bought a double umbrella stroller for 40$ a second lady was just as helpful. The prices are nice for second hand. Nothing is gross or dirty. Prices are right. I've always liked once upon a child. I'll be back. read more

Very good collection for buyers. This store has larger space compared to one in hardwood heights. They had hugh collection of strollers, swings, bouncer etc. We found very good deals in general. Staff was very friendly and assured us of safety checks they perform. Even though it was little far for us, completely worth it!! read more

Great selection for girls and boys clothes upto size 16. Good inventory of shoes, toys, books, DVDs. Clean aisle shopping. Well organized. Staff will leave you alone while you shop. And is quickly available to help you find anything. Pricing is fairly reasonable $3-$10 clothing. Going on a sale day is best. I occasionally found clearance $1 clothes. I dropped off items to sell, need to pick up unsold items 24hrs after receiving phone call. Sold 31 items of clothes, toys, and shoes for $57. Rejected 20+ items probably too outdated, old, or worn out. Didn't get much but allowed me to shop for some clothes and stuff. Staff is busy sorting items dropped off by customers. But will stop to ring up items when you're ready to check out. read more

I struggle to buy new clothes for my infant son due to him only fitting in them for a few months, at most. I love this place since I can find current clothes for more than half what I'd pay in department stores brand new. Also, if you think it's "too used" then don't buy it! So happy they're 10min from me. read more

Love this store! Great prices for great products. Everyone on the staff is very nice and helpful. The only downside is that the store is very tight (lots of product for sale) and it was hard for me to push around a stroller. read more

TERRIBLE...... Way too busy, I drove from Arl Hts to South Elgin with really nice items most were new, lots of clean toys.... They said it would take eight hours, came back home and they offered me $8.00.......... If you live a block away that may be fine but $8.00 for a truck full of stuff..... I WILL NEVER recommend anyone to buy or sell there.... read more

Love this store, I recently went with my baby and found great outfits for him that looked new, you can find clothes with the tags on still. Great prices. read more

My 1st time selling, turned out to be a very good experience. Angela greeted me like she wanted my business! She had a wonderful attitude, explained why they bought, what their looking for and how it worked in a very timely manner. The store is spacious, clean, and friendly!!! read more

I really do like this place you can find good quality items. There are a few things that the price is a bit high. There are things I can get cheaper brand new. It's all about the sales. But overall if you don't have time to shop sales it's a great place to find thing cheaper than regular price at the store. read more

I use Once Upon a Child for my home daycare.They have A lot of educational toys that are in good condition.There is so many things to chose from for all ages of children.I know that they make sure that the toys are not broken and are clean.I am so happy that they are in Elgin now. read more