Closing! We walked in to find a sparse variety of display items only. They told us the store is…read moreclosing.

Outstanding customer service! My fiancée and I went in one evening to look at couches/sectionals…read moreand the main store salesman was so patient and took the time to listen to our wants/needs. He went as far as to physically measuring a sectional that we were interested in and writing down the dimensions so that we could go home and make sure we were making the right selection for our family room. He did not once make us feel like he was just another pushy salesmen just trying to get a sale. Due to covid and the shortage of furniture he let us know what he physically had in stock so that we were not waiting months for furniture, while still meeting our wants/needs. When came time for delivery he was able to get us SAME DAY delivery and set up!! Delivery men were just as pleasant and friendly and made sure everything was set up and in working order before they left. They also left zero mess in our home. We will definitely be back for future furniture needs!

Went to this furniture store after a friend said she had a good experience. From the moment we…read morewalked in, we were ignored. The young lady with a short bob didn't even acknowledge us. We walked around for 10 minutes, came back to the desk, rang the bell--no one came. A few minutes later, another young lady with long hair came out, saw us, and ran straight back inside. This was beyond disrespectful and unprofessional. Honestly, it felt cold and exclusionary, like we didn't belong there at all. I hate to even bring up the word, but this kind of behavior felt rooted in bias. Interesting. That's just me. Do yourself a favor--don't waste your time or money here. They need to do better.

I was disgusted by the staff. Totally ignored after asking a question. Selection is not very high…read moreend and the quality low vs other places. Take a pass and go to ORiellys in town.

We had a problem with our adjustable bed frame that we bought from Ken well over 10 years ago. We…read moredidn't know if it was the cheap replacement part we bought or if it we needed a new one and Shaun listened intently and offered Phillip to stop by and take a look. Phillip delivers a lot of these beds and was willing to troubleshoot and came by on his lunch and back again after his shift and fixed it for us. After having back surgery recently- we are so incredibly thankful of Phillip going above and beyond for us. This is why we will continue to buy local and support not only Ken's, but other local businesses! Phillip for the win!

Well first off our family lived in Grayslake for 30 years. This place is on 120 by Jewel. I knew of…read moreit by a couple positive experiences. So I needed a table & Chairs . After dealing with Ken & Tim (super nice Guys!) I wanted to buy more. I'm the younger old guy now & in this life relationships are far more important than anything! These guys like helping PEOPLE getting what you need ! Ken the owner truly listened to me. I will be coming in more ! Thanks Guys Five *****

This store is always fun and its HUGE! The prices here are very fair and there are always new items…read more. Don't miss the free section in the back and in the children's area. Upscale donates their proceeds to charity, so you can feel good about shopping here.

This is the biggest thrift store I've ever come across! So many treasures, great prices. And the…read morestaff is so kind and helpful. I'll definitely be back!

I've watched my fair share HGTV shows where the designer goes to some kooky place filled with…read moretrinkets and treasures of times gone by. This place is a bit like that but mixed with the early days of Etsy. "Designers" can rent an 8x8 or bigger "storefront" to showcase their unique designs. Mostly stuff reclaimed from decades gone by and redesigned with some kind of flair. There's generally a theme to the different storefronts: women's vintage clothing, funny and lovey-dovey sayings regarding dogs and cats, plastic and silk flowers, dairy and farm, sarcastic sayings, whiskey barrel designs for the men dragged into this place, etc. My wife and I found a whimsical chip and dip bowl. It was nice and will replace one of the blander versions we have at home. Truthfully, there were quite a bit of items that were perfect housewarming gifts and gifts for people who have specific decor tastes. It's also a decent place to just kill some time browsing through all the stuff people have created to get your own creative juices flowing.

Great place to find antiques and handmade items. I never leave empty-handed. Christmas time is…read moremy favorite time to stop in to find unique gifts. Also, most booths are beautifully decorated for the holiday season. During one visit, they were having a painting class. The room was full, and everyone seemed to be having a good time.

This is such a great spot with lots of fun decor and items. They always have it set up and…read moredecorated beautifully inside to match the time of year. They have a alley way with decor and photo spots. It's a great shop to check out.

This place has theeeeee most cutest sh*t!!!!! Bought these candles and they just go so well with…read moreall my a Christmas decorations. Let's face it, during these times, EVERYONE could use a little laughter in their homes. Take a visit, you won't regret it!! Updated 11/20: I went back for their ornaments!!!

I came in to the Vernon Hills Illinois store to buy a daybed. The salesperson, Lisa, only had one…read more I then walked around the store myself and found a recliner I liked. Unfortunately, Lisa had no time to help me. The next day I contacted the store but again, Lisa had no time to help me. I did leave a message for the store manager to call me. However, "Taylor" did not return my call. I then stopped by their location in Skokie. They had the chair. The sign said $1650 was the price. But when the salesman rang it up, the price had jumped to $1730. A supervisor I called at the corporate level could not explain the difference. Then a customer service woman called me to say they quoted a chair with lumbar support. I did not ask for this extra feature. I was not told the sale was being rung up with the add on. I could not get the store to see what the problem was here. So I will not be buying from Penny Mustard. If you are buying there, double-check the posted price versus what is rung up. Something is definitely off with their selling practices In my opinion.

Friendly customer service. Helpful in answering my questions. We got exactly what we wanted.read more

This is actually my second time buying furniture here. A few years ago we got a side table with…read morebuilt in power outlets that was unique and perfect for our odd sized space. Its held up great, so when I was looking for a low but long dresser (another odd size space to fill) and I figured I'd check them out again. I'd shopped around and had no luck finding something that fit my criteria. First, it needed to fit in the space. Second, it needed to be in my price range. Third, it needed to be REAL furniture, not that Amazon press board type of junk. On top of all that if it matched my room then even better, but I'd sacrifice on looks if I had to. I walked in and was greeted right away. The sales guy asked if I was looking for something specific or just browsing. I told him what I was looking for and exactly what my max dimensions were as I walked around looking at the dressers. He walks away for a second and comes back and calls me over to a dresser. "If you don't mind keeping the legs off of it this might work". Sure enough this thing was picture perfect. It was Just at the max for my dimensions and budget, but that included threshold delivery. The boss on duty came over and we finalized everything so easily, I honestly should have just started my day here and saved myself a lot of trouble shopping around. My delivery came on time and at the earliest point in my 3 hour window. Super nice delivery team as well. This makes 2 great experiences at this spot for me so I definitely recommend checking them out!

Absolute mess trying to get a bedroom set delivered and assembled with their "white glove" service…read more Terrible in every layer: sales, customer service, delivery. DO NOT RECOMMEND. Avoid at all costs.