Once Upon A Child - Florida Mall Area (5/5) Another hidden gem tucked near the Florida Mall--and this one's for the parents who know that raising kids doesn't have to mean draining your wallet. My wife had strolled these aisles before, but this was my first time stepping into the treasure trove that is Once Upon A Child. And let me tell you: it's a concept that works. The Setup OUAC feels like the kind of place where college students fold clothes in the background while you quietly hunt for gold among the racks. No pressure, no pushy sales tactics--just rows and rows of gently used kids' clothing waiting to be discovered. It's a self-guided adventure, and for parents like us, that's a dream. The Value Prices? Ridiculously good. We found Disney shirts that would've cost a small fortune inside the parks--here, they were a steal. The buy-back model is genius: bring in your child's outgrown clothes, and they'll resell them at budget-friendly prices. It's sustainable, smart, and perfect for growing families. The Experience The store is well-organized, making it easy to browse by size and style. That said, you'll want to carve out some time--there's a lot to sift through, and the thrill of the hunt is real. We walked out with a haul of great finds for our son, and it felt like a win on every level. Location Notes The parking lot is small but manageable, and the store's only about a 30-minute drive for us. That's close enough to make this a regular stop in our parenting routine. We'll be coming back for years as our kids grow--and probably still finding Disney gems along the way. Final Thought Once Upon A Child isn't just a store--it's a parenting hack wrapped in a retail experience. Affordable, organized, and quietly magical in its own way. If you're raising little ones and love a good deal, this place is worth the detour. read more

I've been to this location four or five times. They continuously give you to come back because they are good at social media. But when I get there, I try hard to spend money, but I'm not able to. There's not a great selection for boys clothes. Very much, not impressed. They do have young staff, and they are not very friendly. Today there was only one nice sweet girl. When selling they give you the absolute bare minimum. Ultimately, I will not be coming back to this location to sell or probably buy anything. Out of the other options in the vicinity all of the other stores do buy a little bit higher and have a greater selection. I saw them turn away at least four or five different people. I was there and my son was given a gift by someone that they wouldn't buy their items. It looks like they have too much inventory that is not put out so they're not really willing to buy much or at a good price. They really need to clearance their stuff out and get some fresh new items. read more

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If you're looking to clear out your child's gently used clothes and toys for a little extra cash, this place is an option--but manage your expectations. I brought in a nearly new baby bathtub and well-kept 18-month-old clothes, only to be told they weren't accepting any of it. A bit disappointing, especially considering some of the clothing they do sell isn't in the best condition. That said, the toy and stroller selection is solid, with some great deals to be found. Just don't count on selling much unless you hit the right day! read more

Once Upon A Child - Outside - Children's Clothing Near Me - Orlando, Florida

they hire young people who have no customer service education completly rude ! save yourself time and patience and go to a different location. read more

The lady with glasses and bangs has horrible customer service... very rude. We got something that was ripped and we wanted to see if price could be lowered because of that. Did not even want to acknowledge us... refused to speak directly to us... needs training on how to speak to people asap. This is a place for kids and families. She should find a job that doesn't involve customers. read more

A Ok location. I love that you can get gently used items for littles at this chain. They outgrow clothes so quickly so to spend a lot on them really never made sense to me. This location is smaller than some of the sister stores, and it feels more crowded. The aisles are difficult to shop with a cart, and if there are people going two different directions in the same row, it's pretty much a smooshed feeling. That being said, they have a ton of product to look through, great sales, and the staff is friendly. They do buy gently used items. I've never sold to them myself. There is almost always a wait to get your items priced, so make plenty of time in your schedule to do that it you want to sell. Overall: B Crowded and feels kinda smooshed, but lots of product and great pricing. read more

I really like the idea of this it's basically a Plato's Closet but for children's thing you can go there to sell your gently used items or to purchase items I went to purchase I found some really nice baby toys and surprisingly I was skeptical but they were fine. Got them home pop some new batteries in them and we are good to go. They have a humongous selection of clothes just be ready to search and look through a lot of stuff but you can find some really good things if you have the patience for it read more

This store was not what I expected with the prices and the attitudes. This is the first location of Once Upon A Child that I have ever visited. I see now that it is a franchise. I may try the one in Hunter's Creek - but won't run to go there. Customer Service: There is none. I get better treatment at the local Goodwill store . No one took the moment to speak other than one girl that I spoke to FIRST (she was nice enough to respond with one word) and the worker that walked between me and the clothing rack( he noticed my shocked nasty look because if he was 2 inches closer he would have rubbed up on my body parts). Organization: Well organized small store. Things fit extremely tight in the space. Prices: Ridiculous. I was shopping for my 1 year old son. The cheapest USED shirts that I saw were $3.50. I can get cute things NEW from Marshalls for that cost. (Cheaper if it's on clearance!) I did see a couple of new shirts , but of course they were triple the price. The toy bikes were $15 and up - I'll buy him something new that is not faded and spend a little bit more Overall - I have seen consignment shops that had better priced merchandise - and nicer people. I will not return. read more

I have been buying and selling at Once Upon a Child for over ten years and have visited this particular location since it opened. Today after selling them over $150 in merchandise, I was loading the "rejects" back into the car and found that a walker they'd passed on had been damaged, so I went back in to find out what could be done to repair it. The ladies that had handled the transaction said they'd only turned the knob that was now not functioning but admitted they didn't know how it was supposed to operate. They then brought out the Manager/Owner to assist. Immediately after coming out from the back room, she sized my father and I up. I'm not sure if it was because we were dressed casually, or because we are African-American, but everything after went horribly awry. Where I'd expected an apology and maybe $10, she was determined to make no compromise at all. Without fully understanding the situation or my value as a long standing customer, she first attempted to solve the problem without understanding exactly what that was. She was patronizing and curt, repeatedly twisting the knob and saying, "So what's the problem?" I reiterated that the mechanism worked when we came in and while we are fine that they passed on the item, in the process of deciding that, the item was now unusable. She then went on to insinuate that it may have been broken before we came in, as if I was trying to scam the place out of a few dollars. I am an engineer by training and had tested the mechanisms before bringing the item in. Adding insult to injury, she never offered any apology and then said the best she could do was a $5 coupon to come back. I declined and stated that I would not be shopping at this location ever again. Her lack of customer service skills and patronizing attitude made it clear to me that she considers her patrons to be poor, uneducated, scam artists, as that is how we were treated without cause. I feel sorry for her employees, who were apparently more concerned about whatever repercussions she would dole out than the potential impact to a baby sitting in a walker that would not function correctly. There are many options for parents in Orlando and I encourage others to seek out alternatives, as this behavior should not be rewarded and will not be tolerated. I have had very good interactions at the Colonial Drive and Alafaya Rd. locations. read more

Last Tuesday I visited the location off Sand Lake Road in Orlando, Florida and received horrible, offensive imprudent service. This complaint is directed towards the service I received from the the owner herself. The store owner was rude, passive aggressive, sarcastic and at times demeaning towards me. I would proceed to say something, she would repeat it and look at me like I was an idiot. At one point during the transaction, I actually asked her if something I said offended her because she was incredibly rude to me. After I finished with the cashier I received several rude glares from the owner from behind the counter and what may have appeared to be intimidating towards me she was actually making her staff very uncomfortable. I can't fathom her being in a position of leadership, it's abundantly clear the negative ambience she has created in the store in comparison to other positive upbeat Once upon a child locations. Towards the end of my visit I told her how offended and displeased I was with the way she treated me and all she said was "I'm sorry you feel that way," so I told her I will be writing a review and her reply was "well I'm the owner" like my review wouldn't matter. . This is probably the worst service I have ever experience, and to receive poor treatment from the Owner nonetheless is absolutely pitiful. The way she made eye contact, the tone of her voice and the level of sheer disrespect illustrates poor customer service skills. I have forwarded this complaint to corporate and awaiting their response. read more

I love once upon a child, they always have clothes that don't even look like they were worn once! Sometimes with tags on them! This is where we've bought all of our daughters toys and her baby swings and play pens for half the cost of what they were in the store. Not even half the cost maybe like 70% off the retail price. read more

Love the idea and both locations. People leaving bad reviews about how little they were offered for their used clothes should be ashamed of themselves. It's children stuff we are talking about. Babies and mamas who most likely can not afford brand new things shop there. I personally never ever charge any money for used baby supplies when it comes to getting rid of some. If other children need it, you give it and don't try to profit from it. Love the fact that they are being green and give points for not using plastic bags. Love it and recommend all my friends with kids. read more

The young lady who assisted me was extremely professional. She was clear on outlining what she would purchase, thanking me for my items and also briefly outlining why she would be unable to take some of my items. This helps greatly when I compile my next haul in the future. I have purchased and sold at Once Upon A Child in many states over the past several years. This has to be hands down one of the best experiences I've ever had at one or their locations. I'm soooo sorry I didn't get your name. But if she's not already, she certainly is Management material. Thanks for the great service...you get five stars. The four stars is because I attempted to do a bit of shopping and felt that the selection was just okay. But that happens, I'll check back again to see what else might be in inventory. It is going from winter to spring and soon summer as far as inventory, so it might just have been bad timing. read more

I love going to this location. They are always the nicest people. They greet you the moment you walk in and are always willing to help find what you need. I sell them items ALL the time. Sometimes it might not be the amount of money I expect in my mind but they always explain the reasons and they make sense. I will continue to buy from them and sell to them. read more

I love once upon a child but the prices at this store are way to high! There are so many items in stock and there is hardly any room but the prices are way too much for used items. You can buy the same item new for just a few Dollars more or get it off a sale site for half price. They really need to mark stuff down! read more

The cleanest and most organizes Once Upon A Child I have ever been in. I have been to a few where the toys are filthy and the clothes definitely look used. Not here! All the toys are in pristine condition and the clothes are clean and well organized. The employees were very helpful and quickly purchased the few items we brought in. We left with three new (to us anyway) toys! read more

If I could give less than 1 star, I would. I went to this store at 3:50 and the employees were very nasty to me and told me they couldn't take my items because they close at 5 and stopped taking things at 4. Instead of having some class and show that you have customer service skills, they employees got very nasty and rude with me. They were very rude and I will never go back to this store. Unless you want to deal with these ghetto girls like Genesis, you should not come to this location. In this day when businesses are doing what they can to stay afloat, their owner should know that good customer service skills is a must if you want to maintain repeat business. read more

Very disappointing. I brought in a basket full of name brand (Gymboree, Baby Gap, Hanna Andersson, Mini Boden, etc) clothes for them to buy. All the clothes were in excellent condition and most only worn a couple times. They looked through and called me about an hour later with the offer. I went in and they wanted to offer me $10.50 for about 20 of the items! No thank you!! I can go on eBay and sell them for much more than that! Also, took a HUGE wooden train track lot with 100+ pieces and trains, many of them the expensive Thomas trains. The guy looked through quickly and offered me $4.00. What an insult! I took it home and listed on Craigslist for $150 and was sold within a day. I will not be returning to Once Upon a Child to buy and definitely not to sell, their offers are ridiculous and insulting. read more

Would definitely say this location is better than the Altamonte location as it is not over crowded and the employees were very nice and got me in and out the door. I will definitely be back to this location even though the Altamonte store is very close to me. read more

Some of the ladies are friendly, some aren't, if you sell them items even large items you will get less than expected, should always have proof of how much u spent on the item(s). When they have a sale it's very unorganized on the sale items, the store isn't very big but is clean but again not much room to walk and shop. read more

Not what I expected. I brought several items today, including two Munchkin Loft Wood safety gates, one of them new. Some of the items where new (Babies r us Stroller Weather Shield, Munchkin Fresh Food Feeder) and others in very good condition (Dr. Brown Bottles Dryer, Safety First Bottle Heater, Sassy Playmat). They called me about an hour later to tell me they had the quote ready. When I went to the store to find out the offer, they told me they could not buy the used gate (which I totally understand) along with two more items, but still I had a new gate plus five more items in the quote, so I was fine with it. To my surprise they offered me $19 for all the items. I asked again because I couldn't believe it. The gate alone costs $130 if you buy it new. I was not expecting the original cost, of course, but $19 is really an insult. I wasted my time and gas today. read more

I'm not one to write a review at all unless I'm pissed or very thrilled. Turns out this location pissed me off. Normally I go to the one in Altamonte springs, love it. I mean love it mud pie, free people, koala baby boutique and Lilly Pulitzer sometimes you never know. Staff on point. I'm shopping for a baby girl. Back to this once upon a child. The store layout was dysfunctional. I mean there shoes were in two parts. Also There shoes were Dirty with candy stuck on them for $10 and you name what else cause I can't. The Toy shelfs empty. Clothes were worn to the fullest and the prices made me want to walk to the other side of the plaza to buy new. Plus selling to them is a joke. They made me feel bad about what I brought them and went on and on about it. I said ok three times. Something's we're new. I wanted to say something but I said thank you and left. The staff was unbelievable not in a good way. Makes me think about the good reviews wonder if they work there cause there's nothing good about this store. Left with nothing. So I'm putting a frame over this hole in the wall. Wish I took photos cause it's was unreal. read more