Steer clear of this place. Bought a few things here for a grandchild we watched part time. Always refuse to buy back when the items we barely used had been outgrown! Better to just give these things away! Will never purchase anything there again! read more

It's a big store with lots of used baby stuff, but one thing that disappoints me about this store is that they are way overpriced and very comparable to newer merchandise. They sell a variety of things here, but the price and the customer service or lack thereof are very appalling. The first and second time I've been in the store I was never greeted nor asked if I needed any help as I perused around, the people that worked here just stares at you! Anyway, this store will thrive if people who work here get more friendly and approachable and also get their prices to where you're actually thinking you're at a used store. read more

Honestly I don't know how they stay in business. I have been 3 times to sell items. My first time was an ok experience. I brought in about 100 items washed in dreft, folded neatly and in a large clear bin. They purchased about 70 items give or take and I got $66 dollars. Now with that said my items are gently used, washed in gentle cycles, some with tags never worn, some worn once, name brands Gap, Adidas, Nike, Gymboree, Macy's, and Carter's. Then I did the same for 2nd and 3rd sales. Those times they wanted about 1/3 of items for $25 (LoL). And what really left a not so good taste in my mouth this last time was. My 3rd sale she took me to the register and didn't even show me what they were buying just said we are offering $26.60 and my unwanted items were in my bin and on the other side near the entering computer. I asked how many items for the $26.60? The gal replied: the hulk, Mickey tool box (because I did also have a couple toys in the box the 3rd time) and just a "couple clothes". Is what she said. a couple is 2 (just feels like she was very dishonest & misleading) . As I left And read my receipt it said 29 items. As I started to try to figure out what was purchased I was thinking. Really? what a joke. They say they give you 20% of the value of the item. They give u about $1.00 per item if not less, regardless if brand new or not. Of the items that I could figure out they purchased of the 29 items: posh peanut outfit & gap outfit mint condition worn once, brand new hulk unopened, adidas outfit mint condition, Macy's outfit tag was still on it and really I don't know what else. Honestly I should have donated my items to goodwill and got a donation receipt for my taxes. Then I wouldn't feel so jaded. They r simply a waste of time don't bother trying to sell to them. Try fb and OfferUp. read more

They are not worth it , they take your brand , very good shaped cloths in very cheap price , donate your cloths, it doesn't worth the pennies they give you. read more

I feel like this store is way cleaner and organized then the Modesto one but doesn't have as large a selection as the other store. I like though how the Tracy store was carrying summer clothes..the Modesto one was mostly winter. I have to agree with other posts about overpriced though..I saw a kids shopping cart for sale and when I looked online at Amazon it was the same price and that's for a new one. read more

Well my 2 Stars has now turned to one star. I brought in hundreds of clothes for boys and girls of all sizes because I have 5 children. Most were brand new with tags. The rest were probably worn two or three times as I had been given a lot of clothes when I was pregnant so the babies barely got to wear them. I washed them all, ironed them and brought them to the store. They claimed they had holes and stains and offered me three dollars. Straight up lie. No holes. No stains. I went through every item again and they were in pristine condition. I take very good care of my children's clothing. And why wouldn't they take any of the brand new clothes then? They then gave my bags to someone else!!! They refused to inventory my bags when I got them back and I know there's a bunch missing now. Pissed is an understatement. read more

I love this place and really want them to succeed. I find great stuff at good prices. The last 3 or 4 times I've been in though I've been disappointed in a number off things - 1. I came into sell some stuff on a Sunday, loaded it in my car, drove to the store unloaded the stuff only to be told 'We don't do buys on Sunday'. It says this NO where on the website and I don't see it on the fb page that I do follow nor did I see it posted in the store 2. Brought a bunch of outfits in and they took only parts of the outfit. For example brought a frozen shirt and skirt that was folded together (So it was obvious it was a set) and they took the top, but left the skirt leaving me with 1/2 of the set 3. They no longer take bouncers, again I can't find where it says this on their fb or website 4. I walked in with 4 (YES FOUR) pair of jeans folded in a stack the girl at the counter said they could not do a vuy because they were not in a reusable box or bag... WHAT!? She said we can't have them floating around if we pass. I get it, but it was 4 things. Couldn't she have said something like "I'm going to put your things in an extra tote this time, but next time could you please bring them in a reusable box/tote/bin because we funny want then floating around". She gave me no solution to my problem. I went to my car and had no bag so I had to bring the buy back home. I think I will try to sell them on a FB buy/sell/trade page before taking them back. 5. Bought a pair of pj pants brought them home only to find they had crusty rice all over them. Again I like this plane and want it to succeed, but the customer service is often lacking. I hope they're able to get their act together. read more

ZERO STARS. This place is such a joke. First time coming and NEVER again. I brought in 3 boxes of gently used, freshly washed clothes. I sorted out everything with any tiny stain and threw them away before making my 30 minute drive here. They took maybe 25 pieces of clothes at most and told me the rest had stains on them. What a waste of time. Next time I'm just gonna take them to a women's shelter or something. read more

I went in yesterday to donate clothes The clothes i gave them was in good condition only worn twice before i took in the clothes i washed it and made sure there was no stains .she said the clothes had stains and wasnt in good condition... i say BS they only want high end clothing i thought this was a thrift store ?? .. prices for used toys and clothes are ridiculous.. i am never donating clothes here ever again .. your better off going to walmart .. read more

So I am updating my original review. I've came in here a few times after my first review to get stuff for my 3 year old and have only found a few goods things. I've shopped for all 4 of my kids at Once Upon a Child in Elk Grove and have found tons of stuff for all of them especially for back to schooI. I had my 12 year old with me to get jeans and they had no place to try them on and wouldn't let him try them on in the restroom we had about 7 or 8 pairs of jeans and a few shorts that we didn't buy cause he couldn't try them and the return policy is within 7 days and you get store credit only and like I said they don't make very good selection on clothes they buy so I really don't want store credit in case I don't find anything else. I live in Tracy now, but will gladly make the drive back to Elk Grove OUC for back to school clothes for all my kids. Very disappointing. read more

I have sold my sons clothes here in the past& it just gets worse every time. They don't pay very much for your items and they are rude. Very disappointed. read more

I pretty sure I had a few decent baby clothes that were not stained and washed and stored away, but they lady didn't want to take them due to wrinkles and I had little baby baseball shoes that were in good condition compared to some of the shoes I've seen. I'm very disappointed. read more

I'm in love with this place. I have small grandkids and I find the cutest clothes here. Not only that, I found a Fisher Price Loving Family Doll house cheap! I walk in looking for something in particular and I always find it!! Very nice Staff! I highly recommend this useful shop! read more

Super cool spot, i can never buy new again. They have just about everything in great condition. Clean and friendly store.

Terrible customer service from management with an over the top attitude problem. Would not recommend this business nor do I ever plan on going back to this establishment that treats its customers the way it does. read more

The first time we were there, i tried selling a baby seat because goodwill wont take it. I asked the lady what else can i bring because i already have a lot of unused baby items. She said just bring them over. After 2 weeks, we brought a crib, a baby bath support, a diaper box full of clothes, breastpump and another rocker. This lady just accepted all these items--mind you she allowed us to leave all these items--and she told us that they will call us in about an hour. So after waiting, i came back and i was surprised that she showed me 4 pieces of clothes. And i was like, what? She said,sorry but we have a lot of cribs,were not taking pumps or baby bath item,etc etc..i was so pissed because,me and my husband were like ok then why did you let us leave those items in the first place when you are not really taking them??also the clothes,i bought those clothes brand new and they were barely worn. What pissed me the most is that, the lady saw what we were bringing in,she could have saved our time by telling us in the first place that they are not taking those. read more

Needs new owner ship. I don't see this place lasting until the end of the year. Over priced and failed leadership. .*smh* so sad too bad. Modesto is the better location.. read more

Was expecting more of a bargain for used items. I wanted to get a bouncer and being that my baby won't use it for very long I figured used would be the way to go. To my surprise this place sells them for about the same price as a new one. I decided to just buy a new one instead. They do have a ton of clothes and I walked out with a few cute items for my daughter but I was really disappointed in the prices of the used bouncers. read more

I'm so glad that I found this place, but the customer service is definitely lacking. You think everyone working there would be happy. I went in today and 3 people were working. Not one person said hello to me. Okay, I get it...it sucks to be working on a Sunday, but come on. Second, a gentleman working there almost runs in to me not once but twice and doesn't say excuse me. After a few minutes I find my things and I go up to one of the two registers. Unfortunately, the same gentleman is at the register and when I go up to the register he says, "I'm not open." Then he looks over to his coworker and says "I really wish they would have a sign saying which registers were open. " Mind you, there's NO ONE else in line - just me and he's insinuating that he is busy when he was just taking some tags off of clothes! Then they continue to talk about what they were going to make the kids for dinner, blah, blah, blah before acknowledging me. Plus, they weren't even busy today. On a positive note, I found some good things in there and I'm not going to let this one experience sour my outlook on this place. read more

I can not say enough good things about this store or the employees! I have been in twice and purchased a pack-n-play, booster seat and several toys. The inventory is literally stacked to the ceiling. The quality of the merchandize and the prices were excellent! The employees were friendly, courteous and helpful. This Grammy will be visiting again! read more

They have tons of stuff !! But very over priced $$$ I had purchased a toy which was missing parts too it and she was like well you can take it or not purchase.. obviously I want it but at lest discount it.. the modesto location is affordable and friendly this one hmmm I'm giving a thumbs down read more

Love this store! The staff is so friendly and the store is so organized. Definitely worth checking out to shop and sell. Just remember to bring your items clean and in a box or a bin not paper or plastic bags. Definitely will be coming again! read more

Nice place for used baby stuff. I like that they have events and deals all the time. Staff was friendly. Place is pretty clean overall even though the store is a bit crowded. read more

I actually had the SAME EXACT experience, only with my situation I was with my clearly pregnant 17 year old teenage daughter! I was absolutely livid! Not only did I leave the pile of clothes I was about to buy and walk out but I dumped them all in the isle. Never judge a person by who they are or where they are in life, I to was a teenage mom and never dreamed of it for my child, but her father and i are successful, married, own a home and are supporting our child every step of the way. Shame on the entire staff!!? read more

Places overcrowded and the owner is very rude to the customer also to the employees I was suggest never gone in there again and she always gives you the cheapest price for your stuff not the value read more

love this place! I love that they have shopping carts too! we have had great experience selling and buying as the baby grows!

Yes they give you pennies on the dollar here. They claim they give you 30% of what they will sell it for but clearly I could tell based on other items that they were not being truthful. I had 30 articles of clothing and they were mostly baby gap stuff and they wanted to give me $52 so that averages to about $1.70 a piece. I kindly said no thanks took my bins and I will gladly give the clothes away to someone needy. My reward with god is much better then selling it to this place, guess I had an epiphany. read more

I have had nothing but great experiences when it comes to buying and selling at OUAC Tracy. I shop for four of my five kids here (the oldest grew out of the sizes available), and have always gotten killer deals. Where else can you go and drop $100 and walk away with multiple outfits per child, toys, and baby gear? Sure you can go to second hand stores but OUAC Tracy takes care in choosing the clothes and other items they buy and, in turn sell, knowing that just because we don't want to pay full price doesn't mean we don't want quality items for our kids. We recently jumped on the chance to buy a couple of Spring Essentials boxes, because apparently my kids don't stop growing like weeds just because of a pandemic. I messaged her and she took great care in acknowledging the sizes and styles for each of my kids, and then she picked out the absolute cutest, stylish, and most perfect items per child. I mean, when I say she nailed it, she absolutely nailed it. We went on to purchase quite a few more boxes because the first two I had split up between the kids, so I went ahead and got each of them their own. So, SO absolutely worth it. My kids are set for the next couple of months, until they grow out of everything anyway, then we will be returning to stock they drawers again. I have recommended Once Upon A Child Tracy to my friends and family and I would 100% recommend them to everyone looking for quality items at a good price. read more

The staff is super nice I went to get a play pen for my daughter to see the prices were the same as new ones in the store was not happy about that. But on the plus side the clothes as super cute and I got al 3 of my daughters something out of there read more

Love this place and best customer service. The girls are very friendly and the prices are amazing. You can't go wrong on saving when you have kids that grow so fast. read more

Once Upon A Child - Tracy - Love shopping here! - Thrift Stores Near Me - Tracy, California

Love this store. The staff is so sweet and the deals are amazing. Definitely worth checking out! They buy our clothes and it's way better then having to deal with garage sales or people flaking to pick up items. They have to make some money which is ok with me. I will definitely be back. read more

Not sure how these places really work but we bought several pieces of clothes from them for a winter trip and all was fine other than one pair of pants was way too short for my son. We tried to return them 13 days later to exchange for a different size, not even trying to get money back. Tags were still on and I had my receipt. The lady informed me that because it was more than 7 days old it would be considered as a purchase not a return. I asked how much credit I would get for the exchange (keep in mind I only paid 8.50 to begin with). I was then told that there were people ahead of me so I would have to wait yet there was nobody in sight. I simply laughed and said never mind, I will just donate them. They were nice enough but what a stupid business decision one 8 bucks, I certainly will never be back! They really should take a class in customer service as I do believe that there is need for a store like this, just wish it was under different and reasonable management read more

Went there today. Everything is way overpriced. They need to lower their prices or they will go out of business.

Great customer service clean place also like the price the cashier. (Santiago )Was amazing for been his fist day. He was nice. And help me find my items read more

I went for my first time ever in October . It's not bad and you can definitely get into trouble shopping here lol. The employees are super friendly . read more

writing this review for a friend.. so im actually 30 years old but having a petite frame and a youthful face one would assume that I'm younger, maybe around 24 .I bring this up because I went in with my six year old daughter and my one year old son and the store is fairly small so anything that the employees are talking about with each other can be clearly heard.so can someone explain to me why the topic of "does teen pregnancy happen often in your family?" suddenly come up as I'm walking alone in the store with my two children? first of all, not an appropriate topic to bring up at work, especially in a KIDS CLOTHING STORE. secondly, it's rude to even assume that i had my children at a young age and even if I did why is that anyone's business?. thirdly, I would assume that this isn't the first time a customer has felt personally attacked by the employees, this might happen often than it should. overall, aside from being overpriced, this store is extremely unprofessional and I will definitely be taking my business elsewhere. read more

Not happy after our experience today. I've been here a couple of times and purchased items, I've not been a fan of how cramped the store is but I've still given it a shot. I don't think I will return after today though. My husband and I brought in a Dream on me Bassinet and a Summer Infant Bassinet Essentials set that we are no longer using. We only used it for a short period. The summer infant set is like brand new, the bassinet has a couple of small spots on it that I couldn't get out but is in otherwise good sellable and useable shape. When I first walked on the store I wasn't greeted, I stood in line behind a lady being helped at the "sell stuff here" register, and when she was done the associate walked away and didn't say a word to me. It wasn't until another associate pointed to me and said that I needed to be checked in that someone else came over and asked if I was selling to them. My husband was still outside putting the bassinet back together since we had to partially break it down to fit it in our car, so I started filling out the paper. My husband brought the bassinet in and they helped several customers before finally telling him to bring it around the counter for them. They never gave me a time estimate or anything. There were several employees behind the counter and all saw that we were waiting, with our 7 month old no less. We walked around the store casually looking at stuff just waiting to hear something. We were there over an hour before they finally told us they were refusing the the bassinet essentials set because it's "bedding"... What? Since when is that a reason to refuse something that is going to be useful to a family expecting a baby? The set simply includes 2 bassinet fitted sheets, 2 waterproof pads, and a thicker pad that fits most bassinets. They pointed out one of the spots on the bassinet and said maybe we wanted to take it home and try to get it out, I've already done that but it's a stain and it's not in an obvious spot or in any way hinders the use of the bassinet, it's on one of the arms of the canopy that you can pull up or fold down. I told her I already tried to get it out and she said "ok, well that's it" and slid the bassinet towards us. I said "so you are refusing both?" And she said "yes". My husband took the bassinet and we started to head out the door and with a half ass attitude she said "have a nice day". Not only was the customer service non existent, but it was a massive waste of our time and to refuse our items for the reasons they did is ridiculous. You are a second hand store, you have to expect that items are going to show some wear, especially when used by children. I've seen numerous clothing items and such in the store with wear and stains on them. A second hand bassinet in good condition is something that would be very useful for an expecting family. The items in the store for sale are poorly handled and displayed. Books are piled on top of each other sloppily, toys are piled on each other sloppily, shoes are shoved in a bin where they are getting smashed and misshapen. I get it, you have lots of stuff and can't fit it all, but to refuse someone's items for the reasons you gave me when you have items in poor condition for sale is ridiculous. I wouldn't be so irritated and upset over the refusal if the customer service had been great and we weren't lefting standing around the store waiting for so long with no communication, but that just made the experience extra sour. read more

Drove out to Tracy today with 4 huge bags of like new, name brand clothing only to find out they are only offering store credit for now??? My son was so disappointed as he had cleaned out his closet, washed, sorted and packed up the clothes in hopes of earning money towards his school trip next year. I could probably sell it for more on line but thought this would be a good project for him. In the past I also have been surprised at what they turn down. Like new, some with tags still attached, all turned down??? Usually same excuse "stained", but can't seem to show me the actual stain. Or they don't need Jeans at the moment (which I understand), but sometimes no explanation at all. Its weird because the quality of the stuff they do have is not very nice so Im always shocked they wont take the nicer items. We left, didn't even have them look at the clothing because I would never use the store credit they were offering. read more

Only thing great is the onsir sales everything else however is just bad... I brought bags of cloths most where new with tags on them and from top brands.... showing that clothing article original price was $50 for a shirt..,, they wouldn't even take it... I brought my baby swing in... I paid $400 for it it was excellent condition no stains looks brand new no scratches works amazingly and they tried to offer me $25 I was so shocked by that offer i gasped... I brought a baby seatchair that was brand new in a box never used other then to see what it looked like out togather but I put it all back in bags and back in box. They tried telling me they really want it but can't buy it cause it's missing screws to put it togather... I tried explaining they need to read directions which is in the box.. this seat don't require screws and they went on about how the directions must be off cause their where holes that look like they would hold screws under the table part of the chair. When I get home I decide to put it togather to see what the eff they talking about cause I checked it before brining it in making sure the company didn't miss parts or that it was defective... when I got home and put it togather one of the toy pries were missing.... I called and asked if they have it since all parts where in their when I brought it. They said no they don't see it took my name and number and said they call me if they do find it... they never call me I call back two days later and they tried saying I must have lost it when using the product.... it was brand new! They wouldn't accept brand new tagged i teams yet I bought a used sweatshirt for my son and realized their was blood stains on it... I don't know why they refuse to buy brand new iteams or offer u dirt prices yet put iteams broken and stained and ripped or have holes up for several dollars... read more

Poorly organized and the owner is very rude!. Poor quality of items. Found several books with writing inside, clothing with small holes and stains. I was interested in purchasing a game board and I insisted on checking it myself to make sure it was complete before purchasing (didn't trust that the employees were thorough). Glad I did because it was missing the stand for one of the playing pieces. The store is extremely cluttered with multiples of the same items and a very small selection of childrens toys (most of what they had were for infant and toddlers 2, 3 yo). Also, I really disliked that the "nice" toys are behind the counter over 12 ft away. Shelves were poorly organized and cluttered in addition to being hard to see from that far back it. ..definately difficult to shop for those items. The owner was extremely selective on what she wanted to purchase from the items I brought it and her customer service is completely lacking. Dont think I will be back and definitely will not recommend this location. Giving 2 stars only because the other employee was very nice and helpful, otherwise it would be a 1. read more