Air conditioner check up Great job. Covered by my membership. Patrick is always friendly & professional. read more

One Source Home Service installed a brand-new AC and furnace for me in April 2025. About a year later, the AC stopped cooling and was only blowing room-temperature air. Since March, they have sent five (5!) different technicians, and none of them were able to properly diagnose or fix the issue. I then paid another HVAC company, L&L Heating & Air, $99 to evaluate the system. They found that my one-year-old Goodman A2L system was leaking refrigerant at the TXV because a torque nut had been left loose by the original installer. They also noted that the A2L safety sensor was disconnected and said it needed to be reconnected, torqued to spec, and the system recharged. For a system this new, that is unacceptable and raised a serious safety concern for my family. On top of that, One Source told me they could not find my records in their system even though this is the same email address they used to send my estimate and invoice. Based on my experience, I do not recommend One Source if you value competent installation, safety, and timely service. I expect reimbursement of my $99 diagnostic fee and a proper permanent resolution. read more

One Source Home Service - Heating & Air Conditioning/HVAC Near Me - Colorado Springs, Colorado

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Ross was incredibly thorough, professional, knowledgeable, and really good at helping me understand what the problem and solution was.

My Dad's A/C stopped blowing cold air and we called One Source to help us out. The tech came out did his troubleshooting and told us we needed a new compressor, which is $3k-$5k. He also mentioned that since our furnace is 12 years old, there could be some compatibility issues with a new compressor, which could cause the compressor to fail prematurely, so he mentioned we may want to replace both. This would have cost $12k+!! Our bill was roughly $95 but he upsold us to their maintenance plan at $120 total. We did not make a decision on the compressor at this time. A couple days later my sister reminded my Dad that he has an appliance service plan through Black Hills Energy. We set up an appointment and they came out to take look. The tech spent about 15 minutes troubleshooting and found a failed capacitor in the compressor that costs about $20. He had one with him, replaced it, and the A/C was back up and running great, nice and cold. I called OneSource and told them everything and requested a refund of the $120 service plan as I do not want their tech's touching anything of ours if their business plan is to upsell and replace the entire compressor instead of actually troubleshooting the issue and replace a $20 part. OneSource would have cost us a minimum of about $3k-5k and upwards of $12k+ if we went with their tech's recommendation. I was told that this complaint would be sent to their HR and they would contact me. It's now been 2 or 3 weeks and I have had no response from them. Use this company at your own risk. read more

Tenant said spent one minute and went to truck. Not sure what issues were Hired a different company Quote was very high read more

Requested plumbing checkup. Deon was very knowledgeable and thorough. Explained all findings with . pictures so we could undestand what needed to be done about high water pressure. Never felt pressured just gave us information and options. Deon couldnt have been nicer and we find One Sourse is always reliable and a good value and has our back and thats rare these days. read more

Brandon was respectful to us as well as our home. He worked quickly and methodically from top to bottom. He showed me pictures of the vac units insides and explained each photo in detail as to what to expect moving forward and how to evaluate the production of air v heat. Thanks Brandon you went above and beyond read more

The initial crew was friendly and thorough. The price was on the high end for a main line repair (replace 8 to 10ft of pipe). I spent weeks with another crew repairing it only to continue to have the exact same problems and the same stoppage show up on camera after the repair was complete. They acted like they were doing me a favor by coming back multiple times. Here I am 3 months later with the same backup again and the initial problem not solved. I am out 11k and still dealing with this and now they want 9k more to fix it as they are saying it is a different "clog". I cannot find a record of the permit they should have filed since they dug inside my attached garage either. Will NEVER use them again. read more

Julian and Patrick were very professional and kind. It was nice to meet them. Thank you! Loop read more

They charged us 3x what the any other plumbing service would have charged to unclog one toilet. We found out later. They removed the toilet to do what they needed to but then they put the toilet back loose and every time we can you could feel it tip. We called them to come fix it. They came and tightened it but didn't reseal around the toilet. For almost $1000 I would expect better service. read more

IfI could give a 0 score I would. This co. installed a new Kohler generator in my home. It did not work properly. It quit running at all. The co. "One Source" sent workers to take it in to the co. to rebuild it. This was months ago. I have NO GENERATOR and "Roy" will not take my calls or return my calls. BEWARE of this company. I am very sorry that we used them. As far as I'm concerned they have Stolen a new Generator. My husband is in need of a generator and they know this. This company should be ashamed. read more

Technicians weee amazing--very professional! Identified water heater issues and made solid recommendations. read more

Incompetent, dishonest, unresponsive. Due to One Source's shoddy business practices, my family is spending Easter morning huddled around electric heaters. Three days after One Source "serviced" my two-year old furnace, it stopped working entirely. After repeated calls, One Source finally sent another service tech, Josh, and that's when things really got interesting. Josh first informed me that the previous tech had failed to change the filter, holding up the dirty filter and saying "these f***ing guys." Josh then tried to sell me a duct cleaning for $1,200 dollars, which I declined. I told Josh that while a duct cleaning might be necessary over the long term, it couldn't possibly be the direct cause of my broken furnace. The furnace had worked all winter through those same ducts. I asked him to go back to work, and fix the furnace. Josh then found a motherboard error, and cited a replacement cost of...you guessed it...$1,200. (Apparently everything at One Source costs $1,200 on a Saturday service call.) I asked Josh to complete the motherboard replacement, which was covered under my warranty. Josh said that his general manager told him that I would have to pay for this part. I asked to speak to the GM, and Josh gave me her number. When I called the GM, she did not answer. Instead, she called Josh and loudly reprimanded him over the phone for giving out her number. After the GM hung up, Josh told me that he hated working for One Source, and had put in his two weeks notice. Josh said that before he could leave, he needed a couple signatures. The first was a statement that I gave him permission to enter my home, which I signed. The second was an agreement to pay a $198 service call fee, which I declined to sign. Josh tried to tell me not to worry about the fee, but I again declined to sign this statement. After Josh left, I called One Source FOUR TIMES in an effort to get my furnace repaired. Each time, a very nice service representative expressed great empathy for my situation, and told me that someone from One Source would call me back within the hour. One Source NEVER called. Based on this experience, here's my advice: 1) DO NOT BUY a furnace from One Source. The service techs are incompetent, (except in upselling duct cleanings) and the company will not honor their warranty. 2) If, like me, you're already stuck with a One Source furnace, READ everything carefully before signing any documents. One Source is incompetent, dishonest, and unresponsive. Learn from my experience so that your family doesn't end up huddled around an electric heater on Easter Sunday. read more

One Source Home Service - Heating & Air Conditioning/HVAC Near Me - Colorado Springs, Colorado

My ac stopped working and had one of their technicians to come out to figure out what was wrong with it and the tech found the capacitor was bad, so he replaced it for $325 and the condenser stayed running, he also said that the ac refrigerate was very low indicating a leak in the system, and quoted $2,400 to find a leak in the system, and quoted $1600 for new blower motor that was dirty along with a new furnace and ac condenser for $11,500, I didn't go along with the repairs so we had the ac turned off when it was over 90f for a few days so none of the parts would burn up for the lack of ac in the system, I called a different company to look at the ac system and they said it was completely full and there were no leaks at all, and they cleaned the blower motor in the furnace and said the furnace and condenser are still working with no issues all for $109. DONT TRUST THIS COMPANY read more

Originally I gave One Source 2 stars and it was entirely because the tech that came out and their customer service person were very nice. I'm dropping it to a 1 star because I told their customer service people that I was done with them and that I felt like they are crooks and thieves. She told me I would be taken off their list and that my concerns would be forwarded to their management. In three days I've now gotten 6 texts or phone calls from them trying to push me to get them to come out and do a service and cleaning. DO NOT USE THIS COMPANY FOR ANYTHING. If you do prepare to be ripped off, overcharged, deceived on the work they "completed" and just in general screwed over. Again, DO NOT USE THEM. read more

Quick efficient replies with courteous professional responses. You have answered my questions thus far without me needing to ask multiple times or ask for more specific details. It's refreshing. read more

Brandon did a maintenance check on our furnace. Recommended some important repairs, which we did. He was very professional, helpful, and answered all my questions, and explained everything in detail I understood. Highly recommend One Source...new ownership working hard to provide only excellent service...today I received just that! read more

Very Good customer service! Professional and detailed walked me through the problems and gave us solutions and packages on what we can do to fix the issue. Quentin was very friendly and good customer service! read more

A complete ripoff. I spend nearly $30,000 with this company in one day on a new home heating system and a mimisplit for an auxiliary dwelling unit. The minisplit worked for about three months and One Source refuses to fix it. They keep sending someone out to pour refrigerant into it and it leaks out within 10 minutes. I'm told to call the boss, Rosco, and he has refused to return multiple phone calls. I lost two tenants because of this an realize I gave One Source $10,000 so I can have an a useless ADU. Do not risk money with this company. read more

Quincy 'Q' Elmore arrived on time today to give us some estimates for work to be done. He was great! Friendly, professional, communicative, he looked over everything, gave us quotes on the jobs, and offered recommendations. He gathered all the info and applied some discounts before presenting the overall estimates. He was very knowledgeable and set up a time for the work to be done. All told, he was a consummate professional who was a pleasure to work with! I can't say enough good things about all the experiences we've had with One Source. They are our go-to company for anything to be done in the home! We highly recommend you try One Source! read more

I stand by my last review of One Source which was a very poor, never to be called again #1. The owner of the company did express his opinion of their service and said to call back and he will proceed with some action to remedy the situation. I called, I told the service rep of the ownners response to me and to have him call me back. Management/Owner never called me back. This just confirms again that One Source does not care about us homeowners or even try to rectify their poor services. CAUTION...do not call this company for any of your HVAC needs. read more

he was great, polite, clean. he serviced the air conditioner and hot water heater. He worked from 5 till about 6:30 on a Friday.

Jonathan did a great job. All aspects of working with he and One Source were excellent.

These people overcharge for everything. Do not let anyone representing them in your house. I will be writing a response in a few days detailing our experience with this company. In our experience they are not to be trusted to provide a fair priced service or competent service people. I will follow up and suggest a joint action by people cheated by this company to prevent others from being preyed upon in the future. Vess Q. read more

I am very disappointed in that one source has sent technicians to our house twice and both times I truly believe we were taken advantage of. The first time we were told that we needed to have our vents all cleaned and sealed, and I should have known better and gotten a second opinion, but I was kind of desperate for my air conditioner to work again so we paid and that did not fix the problem. When they came back out, they replaced a part on our air conditioner and charged us almost $400 and the part when I looked it up on Ace Hardware cost 25. When that didn't fix the problem either they told us we needed to call an electrician. When the electrician showed up we were told we do not have an electric problem. We have an air conditioner problem. We are working on having a local, family owned, reputable Company that has been referred to us by family and friends. Hopefully take care of the problem. I have tried to reach out and contact the first person that came to our house and he will not respond to my calls or texts. read more

Someone from OneSource came to check my elderly mother's furnace and water heater. He told her the water heater was leaking CO2 and quoted her $4,900 for a replacement and for "other issues." Luckily she was smart enough to get a second and third opinion - both of whom said it was NOT leaking CO2, and though it'll need replaced eventually, both quoted a replacement of $2,500 or less. This company scams old ladies living alone, lying to them to make them scared enough to automatically choose their company, then overcharge them. Absolutely soulless jerks. Don't trust them! read more

Today, I was visited by your technician Philip. Not only was friendly and helpful, but he saved me a lot of money. The diagnosis made earlier in error (not the other tech's fault: I had turned the circuit breaker off when I first noticed the problem. So, with the breaker on, Philip verified the furnace is working, and the problem was confined to the thermostat. Working with Philip, I felt I had made a friend. Anyone he calls upon is blessed. read more

These guys are crooks. They took advantage of my elderly parents and made no effort to make things right. Charged $3200 for two parts, one of which did not need to be replaced. A new furnace unit doesn't even cost $3200. I would go into detail but it would be long. Instead, I encourage you to listen to Tom Martino on the Trouble Shooter Show on December 13, 2024 and December 19, 2024. They wouldn't even answer calls or call Tom Martino back on the show. The issues are the first one on the show for both days so you won't have to wait or scroll through the show. If you been screwed over by One Source Tom Martino, The Trouble Shooter on TALKRADIO 630KHOW wants to hear from you M-F 10am-2pm at 303-713-8255. Links to podcasts: https://www.iheart.com/podcast/759-the-troubleshooter-20710606/ I've also downloaded them and placed them here if you don't want to hear commercials, etc.. https://drive.google.com/drive/folders/1KSH19wwcMt-z4iFKL_jFqu7SLXwsZMZX?usp=drive_link read more

We had our heat out and it took six hours to find out that it was a fuse. They did not have the part, and instead of coming the first thing the next day, they had us waiting until the end of the next day. We were told that they would come between 1 and 3 PM the next day, and we are still waiting without heat for them to come and replace a fuse. read more

Word of caution, call for action: Our heater went out during the last snow storm and we called One Source Home Service out. They overcharged for parts and labor, SIGNIFICANTLY. I was on the Martino show, Denver - The Troubleshooter, yesterday and we are now launching an investigation and I am working towards a class action. If you have had a horrible experience with this company please reach out to me via call or text at 719.357.8017. read more

Best HVAC / Plumbing company out there! Make sure to ask about their Club Membership program. read more

One Source Home Service - Heating & Air Conditioning/HVAC Near Me - Colorado Springs, Colorado

Here we go again. We had bought a warranty thru them and will never do that again. I am Glad our 3 years is almost up. They called today to cancel again same excuse like last time with no notice. Explained again we took the day off of work and of course they didn't care and cancelled anyway last minute again. I told my husband that they would call and cancel with the same excuse as last time and they sure did. Horrible customer service. I would highly recommend with going with another company especially with all the Yelp reviews saying the exact same thing. I am so glad our warranty is almost up so we can use a much better company. read more

They were fine at first but my Novo water softener stopped working right it would reduce water pressure to the rest of my house where no water comes out, so I bypass the water softener to get my water back, everything I call to get someone to come out the last three times, they send a guy that knows nothing of water softness, three times and even the guy would say why do they keep sending me to your house. I did call them each time to make sure they send a different plumber but no it was always tbe same guy... life goes on I get busy with other things I call again to have some one come look at my water softener and they finally send me the main plumber and he sees everything all the problems and issues, he then said he's going to make things right and either get it fixed or replace the whole unit, by this time I was worried about the warranty expired, but since he said I'm going to make it right for you, so I have to schedule for hi. To return and so I did, buy the next week he was supposed to come out and I get a call saying they had to cancle for me because he got caught up at another customers house, so they wanted to reschedule me, I said fine, but it must be the same plumber, but the next available was by the following week and I could not do it because I was going on vacation for about a month. I told them and they said give us a call when you come back. One month later I come home and I call them and I said I'm wanting to schedule for mt water softer again and they said there all booked up, try again in April omg ok, so by April 5th I goto the Springs and wanted to just goto there office in person this time, when I goto there address, they nolonher are there, it's another company, I ask them you know where they move to, she had no idea, so then I call there number and it's only the national number for OneSource.... I told that person I'm wanting to reschedule for my water softener, and she said will get you a call back soon. It's the 11th now, still nothing, I'm giving up. Go find another company please. Ones ounce has staffing issues, because at other times they never answer there phones either.​​ read more

Man they are the worst. I was happy with my install but they are so insanely unreliable at providing follow up services. I am writing this when they are now canceling my appointment on the day or service at the exact time my appointment was scheduled... This the FOURTH TIME they have done this for the current appointment. Avoid at all costs. They overbook and do not value your time. Take your business elsewhere read more

We will not use one source again. We had appt to have tech come out to service our furnace that they installed 8 years ago. Appt was between 8 to 12 we called at 12 asking if we were still on the list for service they said yes got call later stating we were next. Ok good. a tech showed at 4.pm stating he was heading home and picked up our call as an extra. Went downstairs to start work and about one hour later stated we needed a gas valve replaced to the tone of 800 plus dollars would take at least 2 hours to install and would have to order the part. I just feel comfortable about the deal. Called a friend who said to call 719 Mechanical so I did explained what was going on they were out the next morning with the replacement part ready to go. Started working and said that was not even the problem it's the control panel not the gas valve . No way could they test the gas valve with the panel not working. Tuesday they ordered the correct part came back on Thursday morning to install within one hour they were done and we had heat. 719 Mechanical blew the price out of the water, less time and great work ethics and great technicians! They were the ones that stated parts still under warranty and would handle everything. ( one source never mentioned) We have a new company going forward and would recommend them 100 percent. read more

TERRIBLE!! I wish there was less than a one star rating. We used one source in 2019 when our boiler seemed to have problems. They came out and stated that our entire system needed to be replaced at a cost of over $11,000. We took this at face value because of good write-ups on yelp. Now, I have questions because of recent reviews and our most recent experience. Over a month ago, my husband spoke with someone at One Source and made an appointment for May 5 between 8 and 10 AM to go over a major renovation project. I called on Monday, May 3, to confirm the appointment and was assured that our technician would call before arriving on May 5. Today my husband waited and waited for someone to call or arrive, without any success. He called and could never reach anyone. He left a message, stating that if they could not be bothered to let him know they were running late or not coming, then they should not bother at all to come. I also tried to call the office, twice, but both times was hung up on by their system or by a person; it was hard to tell. No one came for appointment. No one called to explain or reschedule. So at this point I feel we were probably ripped off when we bought the boiler system, And we will not be using this company ever again. I do not recommend them as they are not reliable and I believe they may be dishonest. read more

Alright. So. Here's the deal. I have had issues with one source previously. Lack of speedy communication for low-priority needed fixes, and a really uncomfortable experience with a new service tech that installed a part backward. However, I feel like it's important that I update my review based on an experience I had with them recently. I worked with Matt to replace a furnace that wasn't strong enough for our home. We also had a 15 year old rusted out water heater. Matt was able to get us financing and repairs DONE - and I mean *finished*- in less than twenty four hours. I will reserve that last star until I have a chance to work with them again, but this experience is a night-and-day difference to our last. To those talking about price gouging, please- let them know if you can't afford something or it's potentially too high for your budget. I can say definitively that they HAVE worked with us on price. Overall, use your judgement here, but I think (especially for HVAC) services I think you're safe. read more

This company is HORRIBLE!!!!! And that's probably the best thing I can say about then. We called them to have our furnace looked at because it wouldn't shut off at the set temperature. The guy that came out went through a series of checks on the system. Showed us photos of parts he said needed to be replaced, including the circuit board, I've done courses on computer repair, he said the board was displaying signs of burn from being bad. He went on to explain that replacing the entire system was the better option because repairs would only buy us a couple years. He went out of his way to get us financing for the 16,000$ it would cost for the new system he said we needed. Failed to be able to make that happen. Convincing approach about getting their service warranty so we would have it in place once we did get the financing done. We ended up having another company come out through a state program. Turns out we just needed the thermostat replaced. All this happened in DECEMBER!!! He left us with a furnace he shut down and no heat!!! The individual who replaced the thermostat was awesome and did the work quickly. He also pointed out that not just his company but a couple others have been chasing issues cause by One Source all over El Paso County. We've been chasing them for weeks now trying to speak with management and trying to get a refund. They are the WORST!!! In the process I've had to make 4 trips to the ER with my wife and stepson because they became sick from the issues this has caused us. read more

In January/2024 I had a new furnace installed. On January 20, 2025 I had an annual inspection done per the warranty. The technician arrived promptly and completed his inspection. After exiting the crawl space I asked the technician if everything was ok with the furnace. He stated, " there was a seam in the duct work that was loose and the screws were laying near the seam." I was surprised he didn't seal the seam. He said the issue was near the exchanger, not sure what he meant about that term the time. Nonetheless, I would have thought he would have sealed the seam since his company installed the furnace and the inspection would have included the duct work since it was on the new furnace. If the seam wasn't sealed last year I have been heating and cooling the crawl space for over a year. I went down into the crawl space while the furnace was running and a majority of the heat was heating the crawl space. I sealed the seam. It amazes me the technician didn't seal the seam if he noticed it and told me the screws were near the seam, just don't understand how he passed on this issue. I will never use or recommend One Source, ever again. read more

``After a tech came to do an inspection and maintenance to my Air Conditioner in my attic, Rain came about 2 days later and all of a sudden there was water coming through my hallway light fixture. /I thought my roof was leaking only to find out later that the overflow pipe from the AC was allowing water to escape as a connection was not connected. I now have damaged sheet rock in my hallway and insulation in the ceiling. After numerous calls to the office and messages left, One Source has not responded to a $2,000 charge to find out they were responsible.. Numerous phone calls, messages and asssuances I would get a reply which I have not heard a word. I would never recommend this organization for service. I have had 2 furnaces sand 2 AC's replaced by this organization costing thousands of dollars and this is how I get treated. Anyone know who their insurance company is so that I can file a claim against them. read more