I just bought frozen foods and the service was amazing . I was able to track it and the food Arrived still frozen I ordered chicken tikka , butter chicken , beef burgers and country fried steak in addition to some sweets Everything was frozen and well packaged Seamless experience and would definitely buy again and again . read more

They have a serious handling and customer support problem. First the meat that i ordered came half way thawed!!!! When i contacted them they were like refreeze it. Second they delivered my order by 10PM at night, i was sick that day and sleeping, i woke up to their calls!!!! When i told them no one really cared. And its not like they will inform you before that the order will be coming this late!!!! I am disappointed as I ordered two times from them before and didn't experience any serious issues. read more

Great quality products Full wide spectrum of meats and cuts, including chicken, turkey and elk, bison, etc read more

I have only ordered online, but if I could, I would give them a 10 star review. Their meat is phenomenal! Service is awesome, too. Delivered right to my door, usually the next day, still frozen or very cold, and a wonderful sight. The meat is lean, fresh, and well packed . My family of grown foodies says they have the best lamb and goat they have ever tasted, and I agree. The beef is also amazing. I haven't tried the poultry, but I am game to try! Awesome, awesome butcher! read more

I've been ordering from One Stop Halal for about 2 years and for the most part I've had a good experience. The meat is generally of good quality and shipping is quick (usually get it within 1 business day of ordering). In my recent order, I got a weird bad of chicken wings that had a terrible flavor. I reached out to customer service and received no reply or rectification. So customers beware... I think generally you'll have a good experience but the customer service appears to be nonexistent. read more

One of the worst customer service departments ever. Ordered $400 worth of meat products never received them. It has been stuck in shipment and it's perishable and no one replies to the support emails. I called and talked to a guy and he said it's your fault we can't do anything. Tried creating a ticket for their delivery but nothing. It's a scam. Never ordering from here again read more

This is the most healthiest and cleanest zabiha halal meat I have ever had. Its cost more, but that is the price for clean eating. My family all feel the taste is much better than that hormonal crap you get at the other butchers. I hope they can stay in business because I know how hard it is to supply this quality and deal with customers. The packaging and delivery has been always on point. It comes in a bag to keep it cold in a nice box. All the meat is neat and packaged tightly. make the switch to one stop and change your lifestyle to a healthier and zabiha halal one! read more

Good food and they fixed shipping which is now done daily so no more lapses Thursday to Sunday read more

Ordered three packets of samosa, only got two and they're stale, like i kid you not, the whole process was a sham

Very clean meats. Really high quality. We started ordering from One Stop Halal during lockdown and have never looked back! Everything arrives at your door individually packaged and the meats are very high quality. I've tried their chicken (whole, drumsticks, breast), ground beef, ribs, sausages, stew beef, various steak cuts and all have been absolutely excellent. Highly recommend! read more

Excellent service fresh meat beyond and above Alhamdulilah I found this place I got my orders quickly professional boxed very satisfied

The downtown LA location sells the frozen beef feet. The quality of the beef feet was poor. Tried beef feet from western kosher and was much better. read more

My experience with One Stop Halal was terrible. It has nothing to do with the quality of their goods as i never got to experience that but everything to do with their lousy, unprofessional, subpar customer service. If I could give a rating in negative, I would have. A friend had recommened this online store for 100% zabiha halal meat and other products. And as I was almost entirely out of halal meat, I placed an order worth $293.78 on Friday afternoon for their chicken, goat and veal plus their marinated and frozen dishes. Since my order was over $150, it qualified for free shipping, everything went nicely and the order went through, got a nice email from One Stop Halal thanking for the order. Since they had promised 2 day perishable food delivery. I expected that my order will be shipped on Monday and I should get it on Wednesday or at the latest Thursday. I live in Colorado Springs, CO. This store is located in California. So they are one hour behind us ( this time difference is important). On Monday instead of getting the email that order has been shipped, I get a voice message at precisely 6:19 PM from a lady named Sana who claimed to be calling from One Stop Halal. The message was: we will have to airship the stuff as you live in Colorado and it will cost $70 to do that, please give us a call. I called immediately but ofcourse their office closes at 5 PM according to the automated message I got to hear. So I called the next morning 8:50 AM (pacific time), their office opens at 8 AM per automated message, but no one answered. Sana called me about three hours later. And this time she said the shipping company they use does not deliver to my city. I told her this is not true because two of my friends who live within the 5 mile radius from my home, in the same Colorado Springs, get their orders from One Stop Halal without an issue. She asked for the friend's zip codes, which i gave. She checked to make sure I was telling the truth ( and I was). She then told me she will call the shipping company and ask them about it. This time she did not mention anything about $70 shipping fee. When I brought it up, she avoided answering me. As farfetched as it may sound but it really just seemed they did not want to sell their stuff to me. Even though Iitvwas very first order with them. And not a single word of apology or unnderstanding. No courtesy or empathy for causing a customer this problem. And no response as to why the order xan not be shipped to zip code 80927bwhen it is shipped to addresses 3-4 miles from my home? After a while , she called again saying she spoke with the shipping company but they still will not deliver to my address. Even though they do deliver to the same city as mine, within 3-4 mile radius She also had the temerity to suggest that they can send the order to my friend's adress, who lives within 3-4 miles from me in the same Colorado Springs ( in zip code 80924). But Sana had no answer as to why the order can not be shipped to my address (zip code 80927)and why it took them one and a half day after my order was placed to tell me this. Even before I could say " well i guess you will just have to cancel my order and issue me a full refund," the order cancellation email had landed in my inbox. Though thr refund will take several days to shoe up on my credit card. And even in the email not a single word of apology for wasting so much of time, keeping me waiting for my order to be delivered and for not giving any (logical or otherwise) explanation for the whole fiasco. Dealing with these unprofrssional, discourteous people was a frustrating experience for me. read more

They have an amazing beef and great USD quality meat. All halal. Free deleivery on $100

The meat quality is ok-ish (it's frozen), but the delivery service is horrible. I got a text, call from a random number, and cancellation text all in the span of 10 minutes (how is that even feasible for the customer). The Roadie app they use for deliveries is incredibly subpar and inconvenient. I had already indicated on my delivery preference for no signature and drop off ok (incase I was not home). I tried to troubleshoot with the Roadie (useless), and then One Stop themselves, but they basically told me to just pick it up because they already "spent money on my delivery". This was my second time getting meat from them and I really wanted to be a regular, but I will not return. Sad, because I really wanted to support a Muslim owned business but the disorganization and lack of customer service is too much for me. The only option was to cancel my order. She didn't even attempt to rectify or problem solve, just said to cancel and that was that... One star truly for the ok-ish meat quality. 0 starts for customer service, delivery, and communication. read more

I've been having on going issues with One Stop Halal customer service folks who are always argumentative on any concern I raise from my last order in May 2022. They shipped meats where the bottom items were frozen and the items at the top of the box were soft and thawed (no clue how that happened). They used GLS as the carrier with code CPS for 2 day shipping and not enough dry ice (i guess), but they claim it as next day shipping and if you ask the customer service they want to absolve themselves by saying "once we hand it to the shipper its not in our control". The one day shipping turned into 2 day shipping because they dropped it off to the carrier GLS at 6pm on a Sunday and it sat in the GLS Santa Fe Springs, CA center for 24h because they missed the cut off time (what they should have done is take it back to the shop and leave it in the freezer for Monday. That is what any reasonable business would do). I did the temperature reading of the items when it arrived and emailed them right away of 50°+F and after much back and forth they finally refunded the items which were warm (i am fine with that). Since then I tried to do another order and the site will bill my credit card and auto cancel the order in seconds. They have been telling me for two weeks it is a Shopify.com issue and they have no control over it. After 2 weeks of waiting for the refund to my credit card I contact Shopify directly. They explained to me that ONLY the account owner can release the funds and ONLY the account owner can block a customer (which is what they did after the initial refund for the warm meat that arrived after 2 days when it should have been sent in 1 day shipping). The problem with the shipping was, they were using GLS as a local carrier and used shipping code of CPS which is a 2 day class service, but they packed it for 1 day of dry ice and dropped it off with the shipper at 6pm Sunday in Santa Fe Springs after the cut off time so it sat the day at the shippers hot warehouse and was shipped out after 24h of sitting around. I tried to explain to the One Stop Halal customer service person(s) that they should not ship on a Sunday, hold the package till Monday. So now any time I place an order at One Stop Halal its auto cancelled and they are blaming Shopify as having a bug... when in reality they enabled customer blocking. This is the type of Customer Service folks you will need to deal with at One Stop Halal if you ever have any issues. YOU HAVE BEEN WARNED! If everything works correctly and you don't have to talk to anyone of them.... then you should be fine. If something goes wrong and you try to reason with them... expect to get banned and a goose chase as to what and why. UPDATE 9/1/2022 - Got a message from Yelp saying "someone" flagged my post above saying I was promoting another vendor. So I removed the one liner of where I moved on to with my online halal orders. This also gives me an opportunity to provide more updates since my May 2022 original issue. OneStopHalal customer service is still blaming the issue on IT problems only affecting me. On my last call with them they told me "Why don't you just make a new order and send it to your friend or work address". I flat out instantly responded to that crazy idea with, "YOUR Shipping is horrible as it is, why would I want to make a fraudulent shipping order just because your not willing to fix your own customer blocking issues, stop blaming the SHOPIFY website you use when they have clearly explained to you that the issue is on the ONE STOP HALAL side". Then his tone finally changed from being combative to being defeated, his only response was the usual... "We will call you once we figure it out..." (Thats their way of giving customers the finger). I reminded him that, "This is what you have been telling me since MAY 2022 and its now several months later and you still can't figure it out?" It was a nice try to get the honest review pulled One Stop Halal, unless you change your bad ways... you can not hide from the truth with your lies. It really makes me wonder if you are in fact Halal at heart, when you treat your fellow muslim like this. When you treat me as a customer fairly and as a fellow muslim... I will update my review to reflect it as well with the date of your fix. Until that time everyone can assume this is still an on going issue. read more