so I give 5 stars for the techs. The quest in TO can never get my vein the first time but this one…read morecan. The thing is if you have to go in the morning before work or fasting and don't have an appt the wait is insane. I arrived 5 min before they even opened for the day and I waited an hour and 40 min. They take the walk in patients last but when they schedule like 5 appts every 10 min that gives no time for walk ins. I think they should book at least a little extra time for walk ins.

There is no customer service. The check on kiosk does not scan properly. I waited 45 minutes and no…read moreone was there to help, even though I had scheduled an appointment. I had to confront a nurse when she was escorting a patient and she was rude and dismissive. I ended up leaving as it was not clear if they were going to help. I will never go there again.

Efficient, professional and no waiting. Went in for routine blood test for wellness check…read more Phlebotomy was very gentle while drawing blood.

Dr referred me to Quest for a fasting blood test. After waiting 45 minutes I gave up and went to…read moreDignity. Amazing service!!! No line, super nice, gentle, friendly, patient and all around great experience. Cannot imagine why anyone would go anywhere else. Highly recommend.

Thank you for a trouble free appointment. I was impressed with…read moreeverything and everyone. I'll see you in 6 months. Roger Smith d.o.b. 10/29/1938

The Best all around! Echo Tech was able to get me in for an ultrasound ( after an irregular…read moremammogram) faster than any other facility within a 50 mile radius. Staff warm and accommodating, facility easy to get to and ample parking. This is my new place!! (especially after my regular place closer to home, has messed up appts and has a 3 month booking wait...)

I came in for a blood test today. They were a little behind on appointments, so I waited like 20…read moreminutes. But my phlebotomist was amazing. I mentioned to her that there were a lot of negative reviews, so I was thankful for her kindness, and she said "Yeah, I can imagine a lot of it comes from walk-in's. And I feel bad they have to wait so long but we're required to take appointments first." It's as simple as this. If you are a walk in, there is 0 guarantee of when they can help you. Make. An. Appointment. It is not hard at all. Google the following "quest appointments". Click the first link, it takes 3 minutes, and will save you all this hassle. Also, keep in mind that the second one patient is done, another can't be called. The blood has to be stored, the space has to be cleaned, etc. If they are laughing and chatting with coworkers like so many of these frustrated comments say, then so be it. All in all. Make an appointment. You have no one but yourself to blame if you walked in expecting a 5 minute wait without an appointment. The nurses very clearly say "We're not sure. It could be 5 minutes, it could be 4 hours."

Super fast, super professional my appointment was at 9 o'clock. I got called in at 9:10. I was done…read moreby 9:20. Definitely recommend this location. Not sure why there are only two stars.

DIDNT HURT AT ALL the women running this is really good and a fast work very professionalread more

From the owner: Mobile Phlebotomy business specializes in saving time and convivence for all our clients. By having…read moreCertified Phlebotomist comes to you!

I received good service. I know bad customer service is everyones main complain for this location…read morebut me personally I was taken care of properly. Made an appointment for 12pm I arrived at 1148. Checked in on their kiosk which was super easy, I just scanned my barcode that was sent to me by email. A male called my name asked for confirmation number and then I waited to be called. I was in by 12:02 pm about 2 mins after my scheduled appointment. I'd say that's amazing in my book. Staff was nice, explained the process of what I needed to do and took care of business. I was in and out by 1215 ish the latest. I had planned to be there for an hour and so I cleared my schedule from 12 to 1. Now I had all this time to kill and decided to just run more errands. So I went to the DMV. I was impressed. Good job, LabCorp.

I had an extremely disappointing experience at the Labcorp West Hills location while completing a…read moremandatory pre-employment drug screening. When I arrived, there was no one at the front desk for several minutes. When a staff member finally appeared, I was simply directed to use the kiosk, despite having questions that required assistance. During my visit, I also observed elderly and disabled patients who appeared to need help checking in, yet they were also directed to the kiosk with little to no assistance. After checking in, I waited approximately 20 minutes before being called. The employee who assisted me displayed some of the worst customer service I have ever encountered in a medical setting. Her tone was stern, dismissive, and unwelcoming from start to finish. I understand that drug testing requires specific procedures, but there is a significant difference between enforcing procedures and treating people with respect. Throughout the process, I felt as though I was being treated like a suspected criminal rather than a professional completing a routine employment requirement. Every instruction was delivered with an unnecessarily harsh tone, and the overall interaction left me feeling degraded and uncomfortable. Regardless of whether someone is taking a pre-employment screening, a court-ordered test, or any other medical test, patients deserve to be treated with dignity and basic courtesy. The entire experience felt cold, impersonal, and hostile. If I had a choice, I would not return to this location and would not recommend it to others. Unfortunately, this location was assigned by my employer. This was easily the worst experience I have had in a healthcare-related setting, and I hope Labcorp takes steps to improve both its customer service and patient experience.

I took my uncle to the ER at 9 PM. They did bloodwork, chest X-ray, and EKG. It's now 3:30 am and…read morewe still have not seen or talked to a doctor. Are you kidding me? I will never come back here again because this is beyond ridiculous.

Got here at 4am. I'm the only person here which is surprising. I was happy thinking it would get me…read morein and out without a long wait. Well, it's 8:30am and I'm still here waiting to be seen! A 4-5 hour wait w/ an empty emergency room is INSANE! It took 5 hours for them to call me from the waiting room to get me a bed in the ER section. Then I had to wait another 7 hours for them to get me in a bed upstairs. I ended up being admitted. Whole 5 hrs I was waiting in the ER sitting area to be seen I had a blood clot in my lung. And the only reason the doctor ordered a CT scan was because I requested it once I got inside. ChatGPT told me I had a blood clot in my lung which is why I got out of bed at 3 am and went to the ER. I told the doctor I believed I had a blood clot and he said he didn't think so but would order the CT scan. And I was right. Once I was admitted they gave me blood thinners & monitored me over night. The next morning I asked to be discharged and you would've thought that I was a prisoner. The nurse was really evil and rude to me and said that no one can discharge me besides the doctor and he didn't say it was OK for me to leave yet. I felt like they were holding me against my will because they wanted to keep billing my insurance for the bed. I ended up having to message my Oncologist. I sent him an email stating that they weren't allowing me to leave the hospital. My Oncologist works that hospital and he came there to see me and told them to discharge me. He was upset and told them there's no reason why I should still be admitted. If my oncologist wouldn't have come up there, they weren't gonna let me go. So scary.

I went to Dr Murphy for bio identical hormone treatment and a serious sugar imbalance that is…read moreaffecting my eyesight. First off, it's REALLY hard to get her to respond to you. She infrequently answers emails and then complains if you send too many. She took my blood the first visit where she brought in her new puppy. She paid more attention to the puppy than me and then charged me $300 for the visit. Okay. Hopefully she can fix my issue. The blood work came back. The report showed I had pre diabetes, lupus and some other horrible disease. She said I needed her to interpret the findings. Then she gave me 20 vitamins to purchase and take every day! I'm still having sugar issues and my eyes going wonky. OH!!!! And she charged me for a telephone visit to go over these results. Another $300!!! I took the report to my GP. I was so freaked out!!! He did blood work and I was fine. No diabeties no lupus. No other diseases. Fast forward 6 months. And my sugar is still messed up. My eyes are still wonky. Sent her an email asking why my sugar is still messed up. She didn't respond. Sent another email. She responded with an appointment. Sent back that time didn't work. Never heard back. In my opinion and experience, if you have medical issues, this doctor is not for you. If you need help and communication with your doctor. This is not the one. I have never had a hormone doctor charge me for tests and then another charge to review them!!! $600 later and a whole lot of stress because of her blood tests, I still have a sugar issue and my eyes are still going wonky! I'll find a new doctor. I'm not recommending this doctor at all.

Dr. Murphy helped me with my fertility. She was an impeccable listener and took time to learn about…read moreme and my partner. I felt that she really understood my healthcare goals and helped me achieve my pregnancy goals.

Fast, easy, and friendly…read more I needed some blood work done, and I absolutely refused to go to the Quest that's literally a block away from this location. I've been to that location multiple times, and every single visit has been a disaster. They always seem to mess something up, yet somehow they're always the victims. No apology, no accountability--just an "Oh well... we'll have to do it again." Trust me, I could say a lot more, but I'll leave it at that. So instead, I waited an extra week for an appointment at this other Quest location, and I'm so glad I did. Honestly, as I was walking in, I was thinking, "Great... Quest again." But holy moly... the young lady who helped me was incredibly kind. I hate using the word vibe, but wow... the vibe was amazing! Yes, I'm being a little sarcastic, but I'm also completely serious. Who knew a pleasant experience at Quest actually existed? Even her partner was on the other side was in a good mood and customers were leaving with a smile. Epic!

Excellent type of care! A great office experience the lady was really good. Took care of me. To…read morecut the blood really well. I highly recommend this quest.