Maybe when you start $h!t talking a customer with your coworkers, you should wait until they are…read moreout of ear shot. Especially when it's a company account. We love using their products but a little upset about it. -2 stars because of the front desk.

Went to your location at 10700 US Highway 25 Walton, KY today and the fat guy that was at the desk…read morewhen we walked in was not helpful at all. My wife and I were told that this would be a place to find retaining wall blocks that Lowe's does not caring anymore. The fat guy told us he can't help us (Due to it was 350 PM and he wanted to go home) and to go down the the road to another place and they can help us. We told him we brought a block so he could look at it and he didn't want to get up from the chair. We told by a lot of people that they could make the blocks (get close to what we want). Went to their competitor and she told that they could make them but he just did not want to deal with us because we would not order more that 1,000 blocks. Sad to see that this business does not want to help anyone anymore. SAD!!!!!

Great service at this place. Looking for a replacement part for a window that Cater supplies. The…read moregentlemen at the counter couldn't find one from the rep AND took one off of a showroom window! Can't go wrong with this business.

Every time we go to MSI, we're so impressed with how helpful all the employees are. If you're…read morelooking for flooring countertops, backsplash is anything like that, you should be sure to go to MSI! You will surely find what you're looking for.

Jessica Sage Could Not Have Been More Helpful & Knowledgeable Regarding Our Questions and Choices…read moreof Countertop Surfaces!

I work at a historic home in Los Angeles and I searched far and wide to find locks to match our…read moreperiod. I believe that Village Salvage may be the preeminent historic lock distributor in the country. And not only do they have the largest selection but they have amazing customer service. Can't say enough about the team at Village Salvage. Both Eben and Debbie went out of their way to accommodate me and help me with my order. I didn't have to over explain and they provided exactly what I needed. They were very confident and very professional. Such a great experience. And most importantly the locks arrived totally restored and in great working condition. Will be back any time I need a historic lock.

This place is a very cool shop with well organized salvage building supplies and hardware from old…read moreand historic homes. The shop was in a bit of a remodel stage when we were there, but they had everything well organized and were very helpful. In the back they had wood, door and stained glass. While nothing was cheap, I did think the prices seemed fair. My wife chatted with the owner and he said he could fix old door locks. They had plenty of old door knobs and old locks if you just want to replace them. I will definitely have to come back with some projects in mind and a vehicle to load stuff into. One of the highlights in the Waynesville antique scene.

We are so grateful for the team at Nisbet Brower! Lynn was…read moreso helpful and thoughtful in the quoting process. We were on a really tight timeline and they originally told us they couldn't fit us in-- as soon as something opened up within our window, Lynn called us and made it happen! We got quotes from all across town and theirs had no hidden fees or taxes. The quote was the FINAL price. We removed our own countertops and bought our sink/ faucet on amazon to save money. The installation team was polite, clean, and quick. Out within an hour. We are so grateful, and will use them again!

I recently made a purchase from Nisbet Brower, and I must say, their staff displayed an exceptional…read morelevel of expertise and professionalism. I wholeheartedly recommend them for all your kitchen design needs.

Based on our incredible bad service would give them negative 5 Stars! We purchased a dishwasher,…read morestove and microwave oven: BIG MISTAKE!!! After installing and scratching our wooden in numerous places we were informed by installer (Lamare) that he could install the dishwasher without having to cut the floor and HD wouldn't allow him to do it. BUT, BUT, his company could! So he gave us the option of me (homeowner) cutting floor to get the dishwasher out and he would come back (he had a another delivery - he came in a box truck from Enterprise with multiple appliances). He gave us a number and said to call when it was out. Simple unscrewed the balance legs of the old dishwasher and it came right out! No floor cutting was necessary. There was some dust around where the leg/balancing screws where but the turned and recessed enough to get the dishwasher out. We call Customer Service after being on hold for 40+ minutes and complained. The too tried calling Lamare and could not reach him. They said they would send someone out to install the new dishwasher in the middle of our Kitchen in two days. We called later to confirm and found out the Larmare had cancelled the order because the old dishwasher couldn't be removed! We called HD back asked what was going and they said they would refund the installation cost and take the old dishwasher (we also paid for this) on a Saturday. But, we would have to hire a plumber to put the new dishwasher in. It couldn't get worse. HD sucks! And, it's installers a independent hacks that don't want to do the work and have you pay them (outside of HD) to do they job they should have done in the first place. Worse customer service ever.

Me and my wife had a very disappointing experience today! We went right before Christmas to look at…read moreappliances and talked to what we thought was a helpful salesman however he told us to focus on LG appliances because if we bought four we would save $500. He then said we could use the veterans discount on top of all that... Fast forward to this afternoon and they don't honor the veterans discount on appliances and the bundle and save that he told us about didn't included the washer and dryer so we wouldn't save any money. We went in expecting to save 380 for veterans discount and 500 for the bundle and save for a total of 880 roughly only to find out we'd have to pay the normal everyday price... They need to train their employees better than this because it wasted several evenings of us looking at LG only and bringing my mother to see them as well as bringing my father in law... all this time expecting the deal we were told about... To make a long story short don't believe the sales ppl they will either lie to get you hooked, or don't know what they are talking about either way we were disappointed and are now back to shopping and figuring out the appliance situation... The only positive thing was the lady today was very nice and kept apologizing for her coworkers lie... she said he knows better and shouldn't have told us any of that... however that didn't help the fact that the price we planned on paying went up by more than $800.