Friendly owners who truly care about excellence in service…read moreFair prices and prompt attention to detail Best cleaners in town!

They showed up at noon with only one person after we spent all day emptying the apartment and then…read moreleft without cleaning anything. Could not recommend them any less.

Wilda was amazing ! The service is amazing she is very communicative and she makes sure you are…read morecontent before and after. I had my dress tailored by her after it was a few sizes too big and it fit me perfectly and beautifully. I am so grateful for her she was able to get it done in a weeks time and it was perfect as expected . Her price was very reasonable and the work spoke for itself .

Great work, fair price, shows up when promised and delivered as promised. Would use again and…read morehighly recommend!

Please avoid this business. They are the worse…read more I always used to dry clean my clothes here till one time about two years ago they ruined some pants. Fast forward to two weeks ago I decided to give them a try again. Worst mistake ever. I learned they changed owners two years ago and ever since they have ruined every items I take to them. This used to be a good business. Not anymore.

They ruined 2 cushions I took. They still billed me. When i…read moregot home and noticed called to complain. They said it was my fault because my cushions stained other things. They were upset. I was upset because they didn't say a word and billed me. That is dishonest. Never going back. They say they will credit my card.

They took my dress from floor length to knee length and it came out perfect. Dry cleaning was crisp…read moreand clean. Great dry cleaning spot after a terrible experience with another dry cleaner.

Everyone is so helpful and friendly. I will only come here for dry cleaning and alterations. I have…read morebeen to several dry cleaners in the area and non of them come close to the great overall service I receive from Romi Dry Cleaner.

Haven't had to use a dry cleaner in years! Called around for quotes for a couple of suits and…read morebusiness shirts. Padron's did my two suits and 5 shirts for what some cleaners wanted for one suit! Every garment was perfect!

Clean and very quick. I had a party last minute and they were able to quickly fit me in, for an…read moreadditional price, but it was well worth it. Will definitely be coming back in the future!

A bit expensive, but good service and on time. The dry…read morecleaning and Seamstress are of quality.

I came here to get a skirt tailored around 3:30pm. They don't close until 6:30, yet they had this…read moresign on the door. No problem, I waited outside for about 5 mins. Another man approached and started knocking on the door and looking inside. A lady came from behind the back and let him in the store and left me outside. She barely spoke 2 words to me. When I asked what was going on and if they were closed, she pointed to the sign on the door. I don't know if it's a language barrier or what, but I have never been treated with such utter disregard in my life and I am baffled that any company offering a service would treat any potential customer this way. Needless to say I will not be returning.

DO NOT USE THIS DRY CLEANER!!!!!!!!!!!!…read more If I could give this place zero stars, I would. They ruined my brand-new dress, which cost me almost $800, just a week before my brother's wedding where I was planning to wear it. I received the dress back and noticed multiple dark stains that were not on the dress before I dropped it off to get dry cleaned. The staff claimed the stain was caused by glue that melted from the dress material- an absurd explanation considering the dress was entirely hand-sewn and no glue was used in the construction. I called multiple people that worked for the dress brand and they have had no problems with people dry cleaning the dress as it says on the tag "Dry Clean Only". They also repeatedly told me they never use glue on their clothes. I spoke to Christopher Echo, Sir Galloway's customer service manager, multiple times over the phone and he could not keep his story straight. At first he said it was glue from the material, then he said it was the interface that the dress company used. They sent the dress to an "independent" lab and just like Adriana C (another customer who has posted on this yelp page), the result came back that it was the fault of the manufacturer. Despite multiple attempts to discuss the issue with them, they refused to take responsibility. I even emailed the owner, Mary Mills, and I got no response back. The customer service was dismissive and unhelpful throughout the entire process. I had to rush the week of my brother's wedding to buy a whole new dress and also get that one tailored. I still have not been compensated for the price of the dress. The only thing they offered was a $100 gift card to Sir Galloway Cleaners which is useless as I will never be using them again. AVOID this company at all costs if you don't want your clothes destroyed and then be treated like it's your fault.

!!!!DO NOT DRY CLEAN HERE!!!! - NEGATIVE STARS…read more -Atrocious Garment Neglect -Horrible Customer Service -Huge waste of your time, valuables, and sanity. In January 2023 I dropped off a brand new $1290. dress for dry cleaning and what I got back has no words. Photos speak for themselves. The dress looks like they mopped the floor with it and then returned it to me. It was clearly mishandled and not cared for properly. Ostrich Feathers missing throughout, the elastic through the entire garment is completely DESTROYED, detached, and melted. Dress is a Total loss. Once I made the claim, they came back to me saying they followed the "Dry Cleaning" Instructions and that it is the manufacturers fault for the dress not being able to withstand their dry cleaning process. It is evident to anyone with eyes that this dress was clearly mishandled. They also tried blaming me for the garment having feathers. I have many feathered garments in my closet that are new/old/antiques and they have all been kept in perfect condition. If you have the proper knowledge (as a luxury dry cleaner should) on how to care for specific garments this would not happen. They have held onto the dress for 6 MONTHS making me wait, telling me they're fixing the dress, "adding more feathers" to it. I told them it is impossible to color match the original feathers, but they said they would. They have made me drive out five times to see the dress after they claimed to have fixed by "adding more feathers" to waste my time and the dress is still in the exact same condition. After all this time the manager tells me they in fact were not able to color match and add any feathers to the garment and that they are unable to "fix the garment to my liking" as if the problem is the customer for not accepting a completely damaged dress that is unwearable. The managers best solution was to offer me a $300 dry cleaning credit which is completely unacceptable given they have ruined a $1290 dress to which i paid $86 to dry clean.

Disgusting attitude from the front desk OWNER. I was greeted with nothing but disrespect from the…read moremoment I walked in. I was questioning their $64 comforter cleaning price tag and the worker told me to "use common sense" on a comforters weight. My education on comforters is not as vast as his clearly. Horrible service and employees are extremely rude. All the owner had to do was weigh my comforter. I didn't say I didn't believe him I simply asked for a breakdown on the cost. I wish I didn't pay anything to this establishment and left my comforter there. I've never been spoken to like that from a business owner working for a service I am paying for. I asked for someone else to work with during check out and he said there was no else to help me.

One time they burnt and ruined two blouses, I let it slide. Another time I missed an item and had…read moreto come back for it. It took them a long time to find it. Lastly, I had 2 jeans fixed, I picked up and paid for both. I trusted they were done because it was an inside stitching that I wanted around existing torns from the jeans knee area that I wanted to prevent from getting worse. After a few weeks realized one of the jeans was fixed and the other wasn't even touched even though I paid for both Jean repairs. Also, the only one that did get fixed was also coming apart so I decided to bring them both again for the help. Not only did they denied that they had even worked on them (in a way just flat out calling me a liar) They insisted in charging me everything all over again. When I obviously refused but even met half way by asking for at least a discount, they totally denied helping me completely. The manager was simply the rudest asking me to leave without wanting to listen to what I had to say. He basically said, nothing will be done, you can go. Not once was I rude, or raised my voice. At all times I was cordial, just asking for some type of consideration and trust. I would never lie. It's a jean repair for gods sake! I Even asked them to check on their records from the past so they will see that the job was done on their location.. They obviously denied because they have no system and no way of checking anything from before. This will be my first bad review I ever post in my life. I believe that if you have nothing nice to say, it's better to not say anything at all... But honestly I was humiliated and called a liar... by some irresponsible and dishonest people and I won't take it. Mostly to prevent other people to go thru what I just had to experience. I do not recommend this place at all!!!! Worst dry cleaners ever! What a shame they have to be part of Coconut Grove. Not even trying to give me the slightest solution. I guess one star is the minimum.. I would even score them with even less than that.