At the airport they told me that they consider onejet customers as first class so I don't need to wait on TSA line They changed the departure time 10 days before the flight (from 8:15 am to 9:38 am) which actually worked better for me. The flight departed and landed on time, flight was smooth and everything else was really good. They served coffee and water. read more

I tried it, even after the middling reviews online. I traveled from MKE to CMH. The first plane was absolutely freezing inside, nor beverage service. Hardly "first class" experience. But it was only a one hour flight, so... ok. But, my return flight was cancelled 20 min before departure and the "rebooking" was an absolute nightmare. Because they don't "code share" I had to buy a full price ticket on Delta, and take two flights home putting me in 4.5hrs late, and another $400 spent. Which, for the record, was the entire price of my round trip on One Jet. First and last trip on this airline. ***Update***. No contact, no refund, and no call backs from OneJet. They should be out of business by now. I'm turning American Express on them at this point and disputing the entire charge. They can deal with Amex and see how they do. read more

I wanted to love you OneJet, but like others I just got a text 12 hours before my flight that it is canceled. Unfortunately, I now can't make it to an important business meeting that took months to because no other flights will get me there in time. Lesson learned. Just take a more reliable airline even though it means I will have to have a stop over. It seems crazy they can't fill a plane with 7 seats. If they can't fill 7 seats, they can't make it much longer in our market. I wonder how often they cancel on our route. Very disappointing! Update: One Jet just canceled the second leg of my flight. My return home. They claim that they do not cancel flights due to low booking and that the aircraft was broken and "they would not fly a broken aircraft." Of course, I wouldn't want to fly on a broken aircraft. Given the number of complaints of canceled flights the only other assumption that can be made is that they do no not have a safe fleet given they have a high cancelation rate for "unexpected maintenance issues." Additionally, they did not offer to pay for a ticket on another airline. Since it was canceled last minute, it would have cost me $800 to book another flight. Thanks One Jet, I'll consider myself lucky I never did fly with you and certainly won't ever try again! read more

They actually get NO STARS!! THEY SUCK. I LITERALLY just got a text my flight was cancelled for plans that supposed to take place tomorrow. I am so upset. Please do not use this airline. read more

I disagree with the other reviewers. Don't expect drinks and don't expect a bathroom. If however you want to get someplace efficiently and as quickly as possible this is an incredible service. They provide direct service between cities were you would easily waste 6 to 8 hours and multiple legs where with OneJet you get there in a huge seat with leg room for the same price as a horrible seat with American or Delta. At least in Pittsburgh, you also go through the FIRST CLASS SECURITY LINE so you don't have to wait. Plus if the plane has all of its passengers they leave! And no wasted time taxiing. This is very fast comfortable flying at a very good price. read more

Well I tried to fly one jet, but they just cancelled my flight only 5 days ahead of time. Apparently their one jet has broken down and they don't know how to fix it. Doesn't look like an airline that's going to be in business terribly much longer. Looked like it could have been nice, wish I had a chance to fly it before it goes under. read more

I've thrown OneJet to or from Pittsburgh four times--one flight and one round trip to Albany in the fall of 2017, and then one flight from Hartford in July 2018. The Albany trips were all on time and on very small 'private' jets. It was fast, fun, and super quick compared to all my other options to get to that part of the country from Pittsburgh. Very good experiences. The only downside was how cold at least one of the flights was. Warning: Never go on a OneJet flight without something warm covering all of my legs and an extra layer. The Hartford flight was pretty good too, tho not perfect. Originally scheduled for 6:15 am, two days before our flight, OneJet emailed that the flight would instead be at 7:45. (This wasn't really an inconvenience; the major drawback to OneJet's morning flights is that they can be silly early.) I also want to give them credit for further contacting me by email and then by phone with a live operator--they took every step to make certain I knew about the scheduled delay. Unfortunately, after clearing security around 6:40 in the morning, OneJet informed us of another hour delay, just moments before our rescheduled departure. We didn't take off until 9:15 or so. This was much larger 30 seat plane, pretty indistinguishable from a regional commuter jet. All and all, my experiences with the ground crews and pilots were efficient, friendly, and forthcoming. When I've needed to speak with OneJet personnel, perhaps because something on the website wasn't clear or working properly, I've immediately reached a helpful human operator by calling during business hours. I'll be taking OneJet where they fit in my plans until the day--and may it never come--I have a more negative experience. read more

My wife lives in Pittsburgh and I live in Connecticut; OneJet should be the answer. We fly 2-3 times per month. In the last 2 months we have been cancelled on or re-scheduled (to times we cannot make) 75% of the time. Customer service gets worse every time. For what it's worth -- they do not fly the Hawker "private jets" anymore. They are now flying much older and noticeably slower planes. The interiors are scary bad. read more

I was pretty excited for my first trip with OneJet tomorrow morning! That was until they called to tell me that tomorrow's flights are canceled due to aircraft issues. Perhaps not having backup aircrafts is a flaw in the business model! Their attempt to "make it right" is to allow me to book and pay for my own flight home on another airline (at no price greater than the cheapest they can find) and reimburse me in 90 days. I was really looking forward to using OneJet for direct flights into a few cities that I normally layover for. Nothing like losing a customer before you even render services. Nice work OneJet... read more

So, I read many reviews on here about how terrible OneJet was before I flew with them. My hopes were less than high about the airline. I WAS SO WRONG! I had the best flying experience I have ever had flying with them this morning. I flew from Omaha to Milwaukee, we got to the airport where we were greeted by the two nicest attendants. They said our plane might be delayed about 15 minutes and that they were sorry about it. Got through TSA and to our gate where we were greeted by another extremely nice person. She was just as excited as we were that we hadn't flown with their airline before--all 5 passengers (4 adults and one one-month old) were newbies to their airline. We waited about 10 more minutes, then the two ladies went down to bring the plane in. They came back up and got all the passengers and our luggage and took us down to the plane. Where they asked if we wanted our picture taken (of course)! Then we got on the plane, they explained the safety rules and we were ready to go. Take off was one of the best I have ever experienced. Once we were in the air, they asked if the temperature was okay or if they needed to change anything. Flight was less bumpy than in bigger commercial jets. No beverage service because it was a quick flight, and that's okay. Seats were super comfy! I am ruined for other airlines at this point. I wish they flew to more cities. I am planning other flights with them as soon as I can. I would recommend flying this airline to anyone who might want to! read more

They canceled my flight two days prior and they advised they stopped that flight over a month ago. They did offer to buy my next flight which I thought would restore my faith but then they never reimbursed me! I would give them no stores if i could. read more

Just don't. Would be great if it worked. Cancelled flight day of, zero help rebooking, cost me several hundred more for a last minute replacement with Delta. And they still haven't refunded for the cancelled flight. Its the same story you hear throughout these reviews. Flew them three times and was disappointed every time. read more

OneJet is the worst airline I have ever used. Got to the airport to find out my flight was canceled because of maintenance issues. Bought a new flight with a different airline. Then on my way back to Indiana from Pittsburgh our flight was supposed to be at 6pm and it was pushed back until 12pm.. worse than Spirit airlines. read more

This airline is great. It's like flying on a private charter flight. I wish they flew more places.

OneJet is awesome. Everyone is extremely friendly...the attendant addresses you by name...free drinks and free wi-fi. The most comfortable seats in flying. LOVE THIS AIRLINE! read more

Currently sitting in Kansas City International airport. I've been here 6 hours. They have been delaying my flight to PIT in 20 minute intervals since I got here. Probably going to miss my sisters baby shower. Apparently they only have one airplane that can fly this route and it's broken. But they won't cancel the flight because then they would have to book me on a more competent airline. Looks like I'll be spending the night here. Don't spend you're money with one jet. read more

They cancelled my mom's return flight, now she had to find another flight. No other airlines have a non-stop flight. She is in her 70s struggling with arthritis, fibromyalga, gout, in other words A lot of pain! There is no way I would ever let her use that airline again. She wanted to visit her siblings, so next year we don't know how we will get her there, but it will never be with your rotten company. read more

Wish we would have known! We had a flight cancelled about 12 hours before take-off!! We were ASSURED that they would pay for the tickets--$800 later we got to our destination but NEVER saw a reimbursement--after many many emails (they said it could take 90 business days??!!). We JUST tried to actually call and now the number is out of order---guess that money is gone. They are supposed to be reorganizing and starting again----who knows??!! beware!!!! read more

I was nervous to fly One Jet given the reviews on here, however, we had a wonderful experience. We needed to get to Kansas City for a quick trip for a personal matter and were able to fly out and back in the same day without wasted layover time and we got 2 tickets for less than the price of one on another carrier. The flight attendants definitely seemed inexperienced, but everyone we interacted with was polite and kind. The return flight was slightly delayed, but nothing serious, and that has happened to me on every airline I've ever used. You do have to know what you are getting with this service, but for quick trips, you can't beat direct flights for their prices. I'll certainly fly them again. read more

OneJet started out great. I was flying them a lot for business from Pittsburgh to Milwaukee and Indianapolis. Then they started canceling their flights, not answering their phone, and making it impossible to get a refund. Sorry OneJet, you were too good to be true. Never again. read more

I have booked three flights with them and two have been canceled. The first time they canceled on me they at least gave me a week heads up but the second, and more recent time, I got a 13 hour heads up. Gave them that second chance after the first cancellation but they won't be getting a third. read more

I flew from BDL (Hartford) to PIT and back on a Monday morning and Wednesday evening respectively. I must say the service was outstanding at both airports: friendly, helpful, transparent. My outgoing flight was delayed about 20 minutes and my flight back was on time. Look: know what you are booking. This is not a luxury experience- mine was a small, seven-person Beechjet 400. But given the first class TSA line access, the very fast boarding and de-boarding and direct flight, I walked away loving the experience. I would definitely fly OneJet again given the option. read more

I can't leave no stars or I would. I did read the reviews. I thought people were exaggerating the inconvenience and cancellations. They looked a little older. I thought maybe MAYBE the airline had grown into a business instead of a poorly run hobby. But, here it is, the night before our flight - on a holiday weekend - which we had planned to spend with family - and One Jet sent me a TEXT - not a phone call - a TEXT message saying basically "Too bad - you lose. Bad mistake picking our airline. We are not reliable. Your flight is CANCELLED. Oh well." Here's the thing: I won't make that mistake again. I doubt any of the numerous people who have been escruggled by One Jet will either. Oh, and anyone thinking of using One Jet will look at the review, think long and hard and at least 50% of them will book elsewhere. Reliability DOES matter. read more

Absolutely awful. I've booked three flights on onejet and all three were canceled at the last minute. Each time they told me to wait 24 hours for another onejet flight (I did this once, of course it was canceled an hour before takeoff) or just book a flight on a proper airline. They do offer to reimburse the price of your new ticket, but that involves a three-month wait AND I had to repeatedly contact them to actually issue the payment. I would 100% avoid onejet. read more

So my experience is what OneJet looks like when it works: a total round-trip from Rhode Island to Pittsburgh in one day; less than 90 minutes each leg. An easy, uncrowded and comfortable flying experience. Completely civilized -- even though the return flight was delayed one hour. Yes, we wondered what would happen if the return flight would have been cancelled -- but the staff at both airports were friendly and communicative. I was also notified by text of the delay. Given that my other choice is a two-leg, 6 hour (minimum) trip which has often stranded me for hours in DC, I will definitely be doing this again. read more

One Jet Flew on your airline for the first time on June 7th from Pittsburgh to Kansas City and returned on June 11th and just wanted to say that the flights and service were both EXCELLENT. Was very skeptical about flights after reading all of the negative reviews, but wanted to give your airline some positive feed back. I travel to Kansas City 12 to 16 times a year and finally since Midwest ceased operations I now have a nonstop option, which I will continue to use. Rich D Wintersville, Ohio read more

Horrible experience. My flight from Pittsburgh to Providence was cancelled as they needed the plane for another flight but 5 hours later..got another plane to come and take us to Providence. The return trip was even worse...got to the airport in Providence and learned this return flight to Pittsburgh was cancelled and there was no alternative offered. I went and rebooked through American Airlines, routed through Philadelphia, and got home to Pittsburgh around 11pm. Now they are disputing a return of my pre-paid fare and don't want to return my money, even though I had to pay American Airlines for the return flight. Never ever ever again would I use this airlines read more

OneJet has a great concept; however, when they cancel your flight at the last minute, it leaves a very bad taste in the travelers mouth. I bought my son a ticket to travel from Richmond VA to Pittsburgh PA. They canceled it at the last minute, which made us scrabble to find a different airline. So instead of taking an hour to get home, it will now take him over 6 hours. Will I book with OneJet again? NO! It isn't worth the stress! read more

Doing a college tour with our daughter, and had to travel from Albany to Pittsburgh. Onejet was the only direct flight, allowing a much quicker and lower cost trip than any other airlines. Echoing what others stated, the Onejet flight was a little late getting off the ground (we probably had to wait an extra hour at the gate), but it still got us there much quicker than any other carrier, and the flight was super comfortable. read more

Tried to fly with these guys back in April 2018. Seemed like a good idea. Unfortunately the flight got cancelled. While I understand that flights get cancelled all the time for all sorts of reasons, OneJet failed to notify me in any way. This seemed really strange since they had my cell #, my work #, my home #, and my email address. So no big deal, right? But, and this is a big but, it is now end of August and I have yet to be reimbursed for my airfare. And this is after I have contacted them 14 times to explain the situation. All OneJet staff have been pleasant to talk to, and they happily explain that the check is in the mail, but I have not received my money. At the moment I do not think these guys are legit. I would advise to stay away. read more

We were using One Jet for our business travel. They have now canceled not one but two flights with no notice and no offer to make it right. We will not be flying with them again. read more

Do not expect to get a refund from One Jet if your flight is cancelled - we have been waiting 5 months and still no information and no refund. Despite multiple phone calls and emails with Angie and Ashley, the supervisor, no one knows anything. They are perfect in their responses and passing the blame up the chain to accounting and totally understanding about how it would feel to be on the receiving end of such poor customer service. read more

The worst. Period end of story. I fly every Friday and every Monday. Ive tried all airlines and OneJet is the worst. Ive flown them multiple times between Pittsburgh and Albany. The success rate is about 15%. 85% of the time the flights are cancelled or delayed. Theyve changed flight times and cancelled flights without even telling me - no email, phone call, or text. I showed up to the airport to find that the flight already left because they changed the time or that the flight was cancelled and I needed to figure out my own way of getting home. I missed my girlfriends birthday and multiple meetings because of this airline. If that isnt bad enough the customer service is horrible. Each time the flight was cancelled they told me it was because the plane was broken. They refused to pay for my hotel, food, or another flight. I was stuck paying for everything. The only thing they reimbursed me on was a portion of the flight cost. Save yourself the aggravation and fly on a different airline. Oh and yes the flights are extremely cold. read more

Love onejet! Fast and easy! Low rates, carry on and personal item free! Very thankful!

I've read through these reviews and I have the exact same issue. They cancelled a flight last minute, for "maintenance" issues and told me I could book on another airline. Of course, the other airline was last minute so it was over $400 one way from CMH to MKE. OneJet told me they would refund $345 of that within 90 days! I reach out to them weekly and they keep telling me I have to wait exactly 90 days! Well, now we're at 5 months and I have nothing in return. I just read someone else's review and they're going to their credit card company. I'm going to do the same thing. This is absolutely ridiculous and I agree, I can't believe they're still in business. I will NEVER fly them again!!! Horrible!!! This makes sense, they're getting sued, no surprise! https://triblive.com/local/allegheny/13968380-74/airport-authority-sues-onejet-for-only-serving-2-cities-with-1m-incentive read more

They canceled our flight with 10 days notice and called that "advance" notice. Still way to late to get a flight we could afford and one that didn't land us at midnight. They did refund our flight money but not our hotels that were unrefundable or our baseball tickets. Never, never use this airline. It was our first time trying and we will never even try again!! Really ruined our vacation we had planned and cost us lots of money too. Shame on you Onejet. They only get the one star because the website won't let me give them a zero!!!!!!!! read more

I was canceled on 2 days before my flight. No compensation, no rescheduling of my flight and I had to pay triple what I would had to be on time for my trip. I don't think I'll use OnJet again. They seemed great but I just can't afford to get canceled on. I will say they where prompt with their refunding my trip. read more

Once again cancelled due to mechanical issue, same old story from them. Found out the flight was cancelled only after walking up to the annoyed gate agent (Pittsburgh). No offer to help find an alternative carrier, was only told to call United Airlines. Beware of booking with this airline, you may or may not get to where you are going. read more

They canceled my flight on my way to the airport, refused to book me another flight, get a hotel or make up for it in any way. I was forced me to book one through another company, which at the last minute, was obviously outrageously expensive. I wrote to the company multiple times and have been ignored every time. As far as I can tell they have no policy about canceling flights or accommodating costumers. Or even responding to an email or phone call?? That's the weirdest part. I would be very cautious with them. If it works, it's very convenient. If it doesn't, you're majorly screwed and they won't help you out or even speak with you. read more

Fiancee travels on a weekly basis and always ends up having to come home the day after he books his original flight because it is always getting delayed or cancelled. read more