I wish there were more reviews on this company at the time I purchased my car…read more AIF use my card infor without permission to run a transaction that I did not authorize/schedule. Stan noted my accnt I verbally gave him permission to run a transaction but I never spoke to Stan and did not believe he was a real person. I followed up with AIF and was told by Kristina Lawson that she would have a manager reach out to me but a few days later said its not the company policy for managers to speak with customers in these situations where an employee runs a fraudulent transaction using the customers card info. Kristina repeatedly said in repsonse to my concerns about the fraud "you are angry" and "just pay". I reminded her of the serious nature of these crimes since AIF is a business/ that I had requested to speak to a manager at least 1 week prior. Kristina said she handled the employee, I didn't need a manager,just pay. The same employee who did the fraud Stan just answered the phone 2 days ago after Kristina handled him he still works there. I am forced to give them more financial infor after the bank said not to because AIF has already proved to be dishonest/ won't address their actions that are fraudulent/other secure ways to pay that does not result in the bank closing my account. This has been going on for over a month and they still refuse to let me speak to anyone except kristina Lawson and Stan, the employee who ran the fraud transaction. DO NOT BUY FROM CARPLEX!!! If you are in a bind with finanaces/credit, I promise they will make the situation worse doing things like this against you, how will you be able to go to another loan provider? Don't go to Carplex in the first place/DO NOT deal with American International Finace. If you see Kristina Lawson name clutch your pocketbook/RUN. Close your bank accounts before Stan can get to them. Anybody can be grateful for a second chance at anything especially a second chance at something invovling credit but what is the true cost of a second chance? Usually its higher interest rates; not fraud.

Purchased a 2016 Jetta for my mom and Daniel was very helpful and knowledgeable. He made sure my…read moremom was happy and made the paperwork go easy and smoothly. Highly recommended and I'll be back to purchase another car soon.

they suckkk they will purposely give u a janky car that they've fixed up just enough for u to drive…read moreoff the lot its a scam dont go to joes auto sale they will have u paying to get your car fixed when they wont even fix the problem correctly i truly regret getting this shitty ass car from them it's dangerous and i literally cant even drive it yet i'm paying 160$ a week fuck joes auto sale

Eddy was really great at meeting my needs, and went above and beyond to get me into the car I came…read morein looking for. 10/10 recommend!

I have had a HORRIBLE experience with Oak Motors. Honestly, they should be called "Side of the Road…read moreMotors." I've had nothing but problems with the vehicle since the day I got it. This year alone, I've had to bring it in for service three different times for the same issue. I rely on my car to get to work and make my payments, but they've made that nearly impossible. Fast forward to Tuesday, 9/30--my car is back in their service department yet again for the exact same problem. To make matters worse, they won't even answer the phone when I call for updates. On Tuesday, I actually overheard someone say, "I didn't mean to answer the phone for her, I meant to put her on hold"--then I was placed back on hold until they closed. Completely unprofessional. All I want is a clear answer on what's happening with my car, and if they can't fix the issue, they should put me in another vehicle. This whole experience has been beyond frustrating, and I would not recommend Oak Motors to anyone--I wouldn't even send my dog there.

To Whom It May Concern,…read more I'm writing this letter to express just how deeply upset and disappointed I am with my most recent experience with Oak Motors. As a four-time customer, I never imagined I'd be treated this poorly or be put through such an exhausting and unacceptable situation. When I purchased this fourth vehicle--a truck--from Oak Motors, the problems began almost immediately. Within the first 30 days, the front axles had to be replaced. Shortly after, the truck began sputtering and jerking every time I came to a stop. That was just the beginning. The service department told me the vehicle was burning through oil and they refilled it, asking me to drive another 1,000 miles before bringing it back. I did exactly that, only to be told again that the oil was low and that the engine needed to be replaced. I agreed to the engine replacement, trusting Oak Motors to make it right. Unfortunately, that trust was misplaced. Once the engine was replaced, the check engine light came on and has remained on ever since--for at least four to five months now. I've brought the truck back countless times, each time being promised a fix that never comes. I was told at one point the truck might need yet another engine, and another time that using an OEM part might solve the issue. Nothing has worked. The light always comes right back on the moment I drive away from your service center. Trying to deal with the service department has been a nightmare in itself. They rarely answer the phone, never call back, and I've even been hung up on. I have to constantly chase them down to get any kind of update. I've requested several times to be traded into another vehicle, especially after being told by IFC that this would be an option if the service department couldn't resolve the issue. Now, suddenly, I'm being told that's no longer possible, with no clear explanation as to why. To make matters worse, no loaners are ever available when my vehicle is in the shop, leaving me without transportation for days at a time. I've been more than patient, but this has become absolutely unacceptable. What's even more frustrating is the fact that I've referred others to Oak Motors, and yet I'm being treated like my loyalty and business mean nothing. As a repeat customer, this is beyond disappointing. But let me miss a payment, and suddenly your team knows exactly how to call and chase me down--for a truck that's never worked properly since day one. I've had enough. At this point, all I want is to be released from this vehicle altogether, or to be traded into a different, reliable vehicle immediately. This has been the worst experience I have ever had with any dealership, and I can confidently say I will never refer another person to Oak Motors again. Sincerely, Jamaine Harding jamaineharding8@gmail.com

As a girl, car servicing is usually a NIGHTMARE. Every other auto repair shop I've visited has…read moretried to sell me a multitude of things that I would later find out didn't actually need replacing. I had such a pleasant experience here. The receptionist was so courteous and accurately relayed everything I told her was going on with my vehicle to the mechanics and went above and beyond to make sure I would leave with a fully functional vehicle. I had taken my car to 2 other shops (Eagle auto & Tom O'Brien) who both told me I needed 2 lists of totally different repairs. IAM went through the list and explained to me why I did or didn't need each item and the receptionist even shared photos from the mechanic of items like the air filter to prove it actually needed replacing. This is the most transparent and honest service shop I have ever been to. I have had zero issues with my vehicle since servicing here.

UPDATE: 8/6/2026 read second paragraph…read more.. I dealt with Kevin Dunn Which went above and beyond my expectations for the day and get me into the vehicle I want without any problems, which I would highly recommend this humble individual again. Two weeks later and sitting on a lemon . Asked warranties, pushed for gap which don't kick in until 25-30 days. Paperwork signed that the vehicle was mechanically sound, which was elaborated three different times to me while signing that piece of paperwork which miraculously wasn't in my copy of the paperwork. Not only was that emphasized about being a mechanically sound once being in finalized with the lady who was taking care of the end process, she kept stressing something about a transmission issue may happen down the road so you may want some coverage or something almost implying that there is an existing issue. They've not been helpful, playing phone tag and not responding for days after manager said they would " trade me out," not trade in the junk I was sold. The issue still exist with no resolve from anyone I've tried to contact for a week and the Mechanic that I have looking at it said the transmission was a Band-Aid basically to last a couple months. The issue had already been there prior and had to be known. Still no resolve after phone tag for a week talking to sales manager finally who has employees in the background laughing at the financial burden they've placed on me. In the recording of the call not once did they deny knowing about the transmission issue instead talked around. Further actions will now be taken for lack of help from this business.

I bought my last two cars from Beck Toyota and love, love, love the service department. We drive…read moreacross town, passing other Toyota Dealers because of the great track record we have with them. On my recent visit, I wanted to order a new car. I was surprised to find very little on the lot. Toyota has put a hold on any new Prius, and there were no new Rav4s to test drive. I was told I could leave $1000 deposit and if a car came in that fit my description, that I could reserve it. I know car shopping has changed, but it's hard to make a $40,000 decision and waste several months waiting, when you can't even test drive the car. I'm not blaming Beck for the unfortunate lack of inventory but I don't see how Toyota will keep customers. I'm giving the service department 4 stars here. But I had to go elsewhere to get my new car.

I came to get a wheel replaced under warranty and they did not inform me when I made the…read moreappointment that they did not have wheels in stock. So I drove across town on a spare and got no help.