This is the first week that OneNeighbor is supposed to have picked up my pet waste, and mowed my lawn. I hired them on 05May2021 because they said they could come the same day every time, weather permitting. So they were supposed to start pet waste removal on 10May2021, and mowing 11May2021, but I rescheduled it on 06May for the 17th and 18th because it made more sense to get the charge the week after I got paid rather than an off week.
OneNeighbor emailed me Thursday, 13May, trying to reschedule my mow day for Friday 14May (possibly because of the rain coming this week?? maybe??), but they didn't contact me to ask if that day was good for me. They just emailed me and rescheduled it, without asking, to a day that was really not possible for me, 24 hours before it was to be done. So, I emailed them back letting them know that, no, I needed the mow to take place as scheduled Tue, 18May, and if they couldn't mow on 18May to please schedule the mow for the next available day and let me know when it would be.
They emailed me back saying their 48 hour notice of cancellation policy would prevent me from cancelling without being charged full price even if they did not mow at all. I replied, sending a screen shot of my 06May email, informing them they had made a scheduling mistake. So they replied saying they agreed the mistake was theirs, and would schedule the mow on 18May.
IF they were scheduling my mow early to avoid the rain this week, they didn't explain that to me. Now, it is 18May, and they have apparently cancelled both my pet waste removal yesterday, AND my mow this week without contacting me at all to let me know. At least I can see on the OneNeighbor site dashboard the NEXT mow is scheduled for 01June, though my grass will be really long by then.
This seems inconsistent. Why wouldn't they email me to let me know they cancelled, when they emailed me before? I really appreciated them emailing me when they changed my scheduled mow so I would know what to do about it. But now, they are not communicating about their changes. I would have liked OneNeighbor to email, or call, or text, or communicate with me in some way to inform me about this latest reschedule, and maybe get my input.
Pretty poor customer service so far. I am not impressed. I hope it gets better. read more