Food is good. Customer service sucks. No one acknowledges you when you walk in and both the cashiers are on their phones and sipping on their Starbucks rather than helping the customer out. Was forced to order on the kiosk. Not sure if they have a plumbing issue or the place really just needs a deep clean but there is a funky smell like drainage or sewer problem or maybe even the build up on the dirty floors causing an odor . I took my food Togo. But not sure if i will come back. If the store isn't clean not sure how clean their cooking procedures are .... read more

Food is on par and the staff is very friendly but they need to clean a little more especially the floors to be more presentable. read more

Ono Hawaiian BBQ - Mini bbq chick n bowl :) all fresh and tasted good ! - Hawaiian Near Me - Hayward, California

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Worst experience here. Ordered 2 mini meals and got 2 kids meals instead. Went back and exchanged the order and they gave us the littlest amount of meat I've ever seen. Half of the plate was cabbage. Not worth the $13 per plate at all. And that's after waiting 25 mins for the food. Save yourselves some trouble and get L&L instead. read more

The Pros - very clean inside, fairly quick service The Cons - authentic Kalua Pork has cabbage in it, I had to order Hawaiian Mac Salad as an appetizer. I've never been to any Hawaiian Grill that Mac Salad didn't come with a combo meal. The rice wasn't sticky, in fact I didn't know I had rice until I got to the bottom of my meal? Who puts your protein selection on top of what is supposed to be sticky rice which disintegrates it. Final Grade - C. Not terrible but far from authentic. read more

The customer service is terrible waited like five minutes to order something they forgot to give us macaroni salad employees was were not very friendly. read more

Mid. I walked in and no one spoke to me lol. Placed an order using the big tablet things they're using to eliminate all human connection I don't mind I'm just saying it's so akward to go to a restaurant and the workers see you and say nothing lol. I got the seafood plate , and I feel like it took forever ( 10 -15 minutes ) - am I being unreasonable? It was just odd bc they seems "slow" ... rice was bland and the seafood was super salty ... let's be honest I really came for the macaroni salad which is basic but never disappoints. Haven't been to Ono in forever but from now on I think I'll just order the Mac salad for pickup :) the places looked and felt like it was very clean so that was nice. read more

This is long overdue and I should have given Beatriz a compliment for her kindness grace and professionalism. She is a Super Star The food is very good. Thank you Adriene read more

Is ok for Hawaiian place they have menu that I haven't tasted before but there is some menu jus taste regular Hawaiian

Hawaiin BBQ mix - ordered this on 2 different days and 1 time all meats were more tender and juicy while other time was slightly drier. BBQ chicken is soft and tasty. BBQ beef when it was tender was pretty good. Kalbi rib good sear and tasty also. Rice is chewy and cooked well. Veggies fresh too. Store is clean. Get your own teriyaki sauce, and soy sauce and siracha sauce packets. read more

Food is great! Service is amazing. Chefs prepare their chicken teriyaki well. Never had a bad plate. Portions are plentiful.

Plate came out fast but was disappointed with the portions. Protein serving was okay but the amount of rice and Mac salad was underwhelming. Also, the rice seemed kind of hard and lukewarm and the Mac salad wasn't very flavorful. Will give them a try again but still feel like the Hawaiian drive inn down the street has a better bang for buck. read more

This Ono Hawaiian BBQ is in the same plaza where Target is and they are right by Starbucks in the corner. This is my usual location to go to, and I would put a phone order in and the food is usually ready by the time I get to the store. This is one of my favorite spots to eat for a quick and protein filled meal after the gym. Downside is their price is always increasing for their meals. I like ordering the grilled chicken breast (lemon pepper) and sometimes the kalbi short ribs. It usually comes with one scoop of macaroni salad, two scoops of rice, and some veggies. I wish they give more macaroni salad and veggies instead of the rice. read more

Pretty basic Hawaaian BBQ but it really hits the spot.  BBQ beef and firecracker chicken are solid.  Kalua pork isn't bad.  Spam Mussubi is also really good if you're down with it being served hot (never had it this way but I preferred it).  The salad that comes in the combo plate is a good step up from your average free salad.   Portion size is not bad.  I would give it an easy 5 stars if it were pre-inflation prices, but even as is, I might increase it to 5 stars if I get to try more items.  Better than other Hawaaian BBQ chains for sure! read more

Ono Hawaiian BBQ - BBQ beef and firecracker chicken with a little spam musubi. Already ate the salad - Hawaiian Near Me - Hayward, California

The ladies at the cashier were courteous and professional. We had the BBQ mix - now our new fave. read more

Food is your typical Hawaiian food. Good. We ordered through DoorDash and have before, typically don't have issues. However, the restaurant forgot our (2) sides of macaroni salad that we ordered on the side. $12. I called because I would prefer the Mac salad vs getting a refund. Especially since our plates didn't come with any! Manager said nope gotta go through door dash. That's fine I'll never order from this location again :) read more

Decided to stop by since I was craving Hawaiian food. The cashiers were super friendly and the food was very tasty. The teriyaki sauce tasted great with the chicken katsu. I also liked that this place is in the same area as Target. read more

Ono Hawaiian BBQ - Inside - Hawaiian Near Me - Hayward, California

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We hit this spot for a quick bite, and the food was awesome--great portions, too! Plus, we got some fresh coconut water. Service was fast and friendly. It's a great place to grab a meal with family and friends. read more

My complaint and problem is with the customer service email. I had a few complaints and comments with no feedback. Phone number is disconnected, email is current no one answered. What is going on , the local locations have no answers read more

Disappointing - I was just so disappointed in the catering. My brother bought the package that was supposed to feed 45-50 people. It was $500. Keep that in mind. It came with 2 large trays of white rice. I mean how much rice can 1 person eat? If you buy the combo meals, they give you a small scoop of rice so how come the package comes with so much of a filler?! Then there was another large tray of crab rangoons spaced out, not even full. And a full tray of Mac salad. As for the meat, they all came in 1/2 trays. Half katsu, half teriyaki chicken, half kalbi, and half Kalua pork (dry). The chicken and pork were on a bed of cooked cabbage. They gave tons of sauce, like 4 soup bowls of katsu and teriyaki sauce. I mean are we supposed to be drinking the sauce? There was not enough meat for what they gave. I went to another restaurant for another party just yesterday and picked up a large tray of delicious chicken teriyaki filled to the very top, a bit above the top even for only $85. Ono just ripped him off and I feel bad because I was the one who recommended Ono. read more

Ono Hawaiian BBQ - For $500 catering, they gave way too much rice and not much of the other food - Hawaiian Near Me - Hayward, California

If you've got Hawaiian cuisine on the mind, this spot is a sure go-to for a meal that'll sure fill you up real good! This chain has dozens of locations in the western U.S., and this is one of the two locations in the Heart of the Bay aka Hayward! Located in the Skywest Commons shopping center, anchored by Target - this place is one of a kind, as it's the only Hawaiian BBQ joint in the neighborhood, with ample parking & right off the 880 corridor via the West A Street exit! It's a casual counter-order spot for Hawaiian dishes, including kalua pork (slow-roasted pork served shredded over steamed cabbage), grilled Spam and my personal favorite, the Island White Fish (Japanese panko breaded white fish). There are also pan-Asian dishes like teriyaki chicken, chicken katsu,grilled spam musubi, and crab rangoons. The interior design incorporates an inviting yet industrial chic feel inspired by Hawaii's rustic elements including reclaimed wood walls, rope lighting, aqua tiles and tropical planters. Very casual, yet home-y when you choose to dine in at the restaurant - however, make sure that you'll clean up after yourselves & take your trays & trash to the proper receptacles! It's always a clean establishment to the many times I've gone here, thanks to their team of well-mannered & courteous employees! Hawaii is a melting pot of ethnic cultures and nowhere is this influence more profound than in its cuisine: a fusion of Hawaiian, Japanese, Korean, Chinese and American dishes. By dining at Ono Hawaiian BBQ, you could truly feel as if you've been to the tropical islands as you divulge in some delicious selections of "Plate Lunches" and other Hawaiian- inspired food. Highly recommended if you're on the go, and/or nearby & wanting a quick fix for a taste of aloha! read more

Ono Hawaiian BBQ - Island White Fish w/ steamed veggies, macaroni salad and steamed rice - $10.79 - Hawaiian Near Me - Hayward, California

Basic Hawaiian joint. Consistent, solid quality but I wouldn't consider it anything exceptional. As long as you have reasonable expectations I think you'll enjoy this chain location. read more

Just another update. I decided to give this place a second chance and was unsurprisingly disappointed one more time. Missing a whole ass plate, and pieces of chicken katsu were missing. How incompetent are you if you can't even count to TWO?? Pretty stupid thief to steal a piece of katsu thinking someone wouldn't notice. Honestly whoever oversaw this order is such a waste of space, they shouldn't even bother wasting their family's time as a dependent. You are the sole reason why Hawaiians hate the mainland. read more

Service was okay! Employees were friendly and they got my order right. That's pretty much it. read more

Ono Hawaiian BBQ - Exterior of the restaurant - Hawaiian Near Me - Hayward, California

If I'm wanting to eat kalbi I go here and sometimes they sent discounted coupons/deals to print & use here. Price is pricey now.

I ordered Chicken Katsu and Terriyaki Chicken. The Katsu portion was alright, lots of vegetables. However the Katsu by itself was flavorless, and the sauce was cold so already a bad start. The worst was the chicken. It looks old and rancid, and it tastes old and rancid. I think they marinated the chicken overnight; it tastes like they drenched the chicken in sauce to the point where you can't taste it; it's like cardboard and it tastes like garbage, worse than lunch food. 0/10 will not come back Here's a picture, the camera distorts how colorless and over seasoned and old the chicken is. read more

Ono Hawaiian BBQ - Teriyaki Chicken - Hawaiian Near Me - Hayward, California

They're portions are small I paid 17.41 for a bbq mix and got one short rib, this place will cheat you read more

Ono Hawaiian BBQ - This was not worth it, go to another spot - Hawaiian Near Me - Hayward, California

Crispy chicken with mac salad and beef teriyaki at its best. Honestly I did not want to think much when we ordered online to have it delivered but it really hit the spot. They do a good job with making the food. I really love the white rice and usually pour over the sauce on the rice rather than the meats itself. read more

Ono Hawaiian BBQ - Beef Teriyaki with the same as the other plate. - Hawaiian Near Me - Hayward, California

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I came here with my boyfriend and ordered our usual order and we both got food poisoning from the food. I don't recommend this specific location. read more

The workers here are very nice and the food is pretty good. Decently priced. Got food togo 3 times so far and never had an issue. Definitely nice to have a decent Ono in Hayward read more

I normally love this place and I've been coming here for months but today was a total miss, I'm disappointed. I recognize that we are in a pandemic and times are hard on all of us but I'm trying to support small local food businesses. The cashier was not in the mood to serve us from the beginning I feel unwanted at the restaurant. I order my same as usual and my boyfriend pays extra for some ribs. However when we get the order there is barely any ribs despite him paying extra. In the meantime the cashier has proceeded to disagree with the chef so to avoid the extra drama we left too. I hope it's a better experience next time because I love their food. read more

Ono Hawaiian BBQ - Hawaiian Near Me - Hayward, California

Maybe Ono Hawaiian Barbecue just isn't for me? I've been here a couple of times to try the chicken katsu but two times it's been subpar compared to other katsu I've had. The overall vibe of Ono is fast-food for sure; they have a soda fountain and a station to pump out various sauces. Both times I've eaten here it took an incredibly long time to actually get the food so I'm not sure what's up. However, the real disappointment was the food. The katsu was not flavorful at all and the chicken was more like a low-grade chewy mess; it was so bad I didn't eat it all. Whereas other katsu I've eaten has white meat and was juicy, this chicken was sinewy and dark in spots. Their teriyaki sauce didn't help and I found it too watery. Frying helps mask the poor chicken quality but not even floating in grease with a crispy crust could save these chicken breasts. The other big disappointment was the macaroni salad. Bland doesn't accurately describe it; I'd say it tastes like eating mayonnaise but with fewer flavors. I took about three bites and didn't finish it. The saving grace was the bbq beef that I ordered the second time I came--the beef was my insurance against a bad katsu. Compared to the chicken katsu, the beef was more flavorful and pretty tasty. Overall, I'm not sure if I have the right palette to appreciate the food here or if people who leave good reviews of this food just never had anything better? read more

Ono Hawaiian BBQ - chicken katsu and bbq beef - Hawaiian Near Me - Hayward, California

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This place is surprisingly good, not sure why the 3 stars, probably old reviews. My girlfriend and I just got back from Hawaii and were craving Hawaiian bbq. This place hit the spot. We got the bbq mix plate and seafood mix plate , all of it was great and the fried seafood was safe to eat. Employees were really nice and enjoying themselves , food came out quick . Definitely coming back . read more

Hawaiian for dinner it is! Their food is hit or miss for sure. Today I've order (2) Lemon Pepper Chicken, Spam and BBQ Chicken Musubi. I was not feeling the musubi at all.. they should not add the teriyaki sauce to it. Something about the teriyaki sauce tasted different and that killed the flavor of the BBQ Chicken and Spam. BUT... I love their Lemon Pepper Chicken, that's my favorite! Overall the service was great and staffs are nice. :) read more

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Food is good but they never answer their phone. I was parked outside to place a phone order to pick up and as usual no answer. When i walked in there were two cashiers at the front just standing there chatting with each other. Why couldn't you answer the phone?? read more

This review is fir the one on Hesperian next to game stop in the Target parking lot. The most challenging part of eating here is knowing what you want. That partly means knowing what you DONT want(for me it's the Mayo-macaroni salad that a lot of Hawaiian places serve). BUT, I do love their fried proteins with tartar sauce. OH GAWD I LOVE IT. So, you know, get some rice and enjoy the katsu salad; it's tastes good with their sauce and has edamame beans(protein too). But yeah, just get into the menu, make a few mistakes, and find what works for you. Cause their diligent with taste and ingredients. read more

One of those places I felt extremely guilty about before even walking in the front door. Inside, I threw all restraint out the window and went with the Seafood Mix Combo plate (~$8.50) - fried whitefish, 6 fried shrimp (2 are shaped into a shrimp-ring of victory), and BBQ chicken atop steamed cabbage next to some mac salad and white rice. Carbs, fat, carbs, fat, protein, and some veggie sustenance from the cabbage (which really bumped it up to 3.5 stars for me). The food was pretty good, not soggy or over-fried. At the end of a long day, I was pretty stoked on it, and had enough to take home. Service was friendly, place was clean, and katsu & teriyaki sauces were readily available in pumps by the soda fountain. Casual is the word at this place. Worth a visit. read more

Ono Hawaiian BBQ - Seafood mix ($8.50). Bbq chicken, whitefish, shrimp. Great deal! - Hawaiian Near Me - Hayward, California

Yes they're corporate, and have many outlets in the B.A. They do make consistent and very fine tasting Hawaiian-style BBQ at each of their locations. When you walk into an Ono Hawaiian outlet, you will get the same quality as almost any other. That's reliability and consistency. I am here for usually their Chicken Katsu and 'Fire' Chicken. Their portions are very generous for the prices charged. Ono's macaroni salad is not to be missed! I love their macaroni salad. The rice is actually more than just edible. The salad dressing on their garden side salad is a very delicious too. Not seemingly from a bottle. While my sentimental favorite Hawaiian BBQ joint is still L & L, the 'food deliciousness factor' between the two outlets are almost the same. All this makes for a pleasing and reasonably priced meal. The Hayward location is modern, clean, and spacious. The employees are friendly and efficient in processing your order. The restrooms are modern and clean. Raise your thumb and Pinkie out, clinched fist on this one: Aloha! read more

I was in town and went to 24 Hour Fitness on my lunch hour and then hit up Ono for a salad. The salad was delicious! The service was absolutely terrible. The young lady who took my order spoke in a very very soft voice, I could barely hear her when I asked her what came in the salad. I waited patiently for order to be ready on a table nearby the cashier counter. My order was number 108 and 109 was called before mine - the young lady got the order for 109 and when my order came up, she saw it and walked away to clean condiments leaving my order for the next person to get it and give it to me. She made the experience of going to Ono unpleasant. She acted the same way without a "thank you" or a smile to every person that ordered from Ono. I definitely won't be back and I hope the manager talks to her about her unpleasant attitude. read more

Really really upset about the experience I had at Ono this evening. Mind you I've been going to Ono at this location for like 10 years now. Was my go to for Hawaiian food. Ono even followed me on Twitter bc I'm a valued customer. So first thing, when I called to place an order it was picked upped then hung. Not once but TWICE. I get it might have been busy but for gods sake out me on hold. Once I finally got through and placed my order i was told that it was going to take 10/13 min (usually does take this time). So I wait and finally head over 15 min after (I like to give them some extra time to not make them feel pressured in case they are running behind). I get there and pay and my food isn't ready. The cashier Anyla, tells me it's going to be a while (which i was confused bc I ordered in) but I tried to understand where they were coming from. 15 min later I see someone who placed an order at the restaurant get their food. I was confused bc they had literally placed the order there and I had called (at this point almost 30 min ago) so I wait and wait and wait... NOTHING at this point it's closed to 45 min after me getting there. I tired to see if it could get their attention but they were swamped with other ppl and in their down time it looked like Anyla was going to the back while the guy cashier was bagging orders. The guy cashier comes up to me and asks what order I am. I asked him for an ETA bc I was already at this point running late and was just going to honestly request a refund. He goes and asks the cooks, they point and turns out the order was already ready... when I got there.... Almost an hour of waiting and my food was already there. He apologizes and offers a free drink. At this point I was just upset and hungry and wanted to leave so insaid no thank you. I leave get home and surprise surprise, not only is the food cold, but literally half the portion that they usually serve -_- . It looked liked i got a mini meal... safe to say that I Still love Ono however, this location will Def not get my service which is is a shame bc it's the one I've been dedicated to for over a decade..... literally have NEVER left a negative review anywhere but this was too much read more

I just order from here because of the Island Fire Chicken. It is fantastic! They also have healthy options like a salad instead of rice, which is a great alternative compared to L&L or Hawaiian BBQ. read more