I went to the this location today around 1 pm to resolve a matter with my bill and the place no…read morelonger exists. It has been completely gutted. Back in December I was offered a promotion to upgrade my phone to an iPhone 15 and only pay $215.64 over a 36 month period. The employee Keith G said that I would save money by adding an additional line. I asked him if I could add my sibling later to the business account and he said, yes but my sibling would need to be present. I went to the store I normally patronize and wanted to remove the new line that was added. I was told they could not remove the line because the promotion was added to the new line and if I were to remove the line or even suspend the line the promotion would no longer stand and would have to pay the full price of the iPhone 15. I was instructed to go back to the point of sale to get this remedied and now the store is closed. I really feel taken advantage of and feel that this place was doing fraudulent activities. That is probably why it no longer exists. I had no knowledge the employee was going to put the promotion on the new line bc it was my number and my phone that was being replaced. Also, he had knowledge that I wanted to add my sibling later. Now I will have to escalate this matter to corporate to get this resolved.

Very nice store. I went yesterday to handle a bunch of issues I was stuck with after dealing with…read morethe Mira Loma store. A Special thanks to Alexis for working diligently and handling my phone issues. I find it difficult to find the words to describe how good the service was. Was given the wrong phone and right out of the box it started to have problems. It was literally costing me hundreds of dollars a day and there was no way to fix it. Took so long that I had to leave the store. But upon my return, I found out that Alexis had been working on my issues the entire time I was gone. In the end a solution was reached and a lot of time and money saved. All I can say is Choose your store wisely. They are not all the same, and this store clearly understands that and has raised the bar on service and customer needs.

When I visited the store to purchase new phones on 3/22/25, one of the Metro PCS store owners…read moreillegally added phone insurance to my bill without my CONSENT or my KNOWLEDGE. Once I became aware there were additional charges added to my bill, I contacted Customer Service on 4/15/25, to have the charges removed. The overseas representative told me their systems were down and they were unable to reverse the charges that should never been added to my bill. She suggested I find the time during my work day and them later to have them process my request. For some reason, they couldn't schedule it on their end even though they had me on the phone then. Instead, I later contacted the store and spoke to the owner that illegallly added the charges to my account in the first place. He told me Metro PCS now "automatically" adds insurance to their iPhones for the first 30-days, free of charge. I pointed out, even if that was the case: 1) How would I have known that without being told? 2) Why wasn't I given the cost of the insurance before it being added to my bill? 3) Why wasn't I given the option to opt-in? 4) Why wasn't I given the name, phone number, or any other contact OR other information pertaining to the phone insurance that he took it upon himself to add to my bill? He didn't have a response, but he said he could cancel the insurance if I wanted, and I did (since I never requested OR signed up for it in the first place). As of 5/15/25, my bill is set for me to still pay $9.60 in overpayment. I will be contacting the Department of Consumer and Business Affairs and the Federal Trade Commission. Look out for a Class Action Lawsuit from Metro PCS coming soon.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

This was one of the best interactions I've had dealing with electronic repair. Zach was extremely…read morefriendly, prompt, and professional. I took my Xbox Series S for an HDMI issue and he was able to solve within 45 minutes!!! One of the best and highly recommend

I had a great experience with this company! I brought in my daughter's iPad after the screen was…read morecracked, and they had it repaired and ready to go within just 2 hours. The price was very reasonable, and the service was fast and professional. I'm very happy with the results and would highly recommend this company to anyone needing a repair!

Vero is amazing go with her Spanish speaker…read more She is knowledgeable and patient which I appreciate

Thank you for having Angel Martinez here to help your costumes this is one Verizon store I will be…read morecoming to he was so nice and helpful.

I am so grateful for this store! Every time I have an issue with my cellphones Im always come here…read more I am a clumsy person, so I am always having phone issues. My son has been having charging issues with his phone, so we took it today to get it fixed, and luckily it was just a dirty charging port. I could not thank them enough! You guys saved me from buying my son a new phone! I will definitely be back if I have anymore phone issues. I trust this place and highly recommend.

I had a great experience here! Very fast and straight forward, the lady at the front desk was super…read morenice and helpful! Would definitely come here if you need any help with your electronics!

After having a terrible experience with a product forwarded to my business select account from the…read morecorporate office, I entered the Vineyard Store and was blessed to be assisted by a young lady named Lisa. She was able to save me money and connect a second device for somebody very important that's a client of mine this evening. Because of Lisa, they will have access to PlayStation's videos And movies during their transportation services. Thank you so much, Lisa.

Customer service is just going down! Brisa & Verenice were working tonight/ I was ready to purchase…read morea phone but Verenice had the worst attitude - I don't get it. It was going to be an easy sale- I was in there for no more the 15 min. I hope next time you guys get Brisa, she seemed very sweet helping the other lady :) - I was giving 2 stars but I'm shook other's experienced the same!

Couldn't have had a better experience. Larry helped me and did the most to make sure I got the best…read moredeal. Highly recommend this location as not only did my experience working with Larry go well, each employee working today greeted me when I walked in and interacted positively with me while I waited for my upgrade to restore all old information. Thanks again everyone.

***BEWARE OF BAIT AND SWITCH TACTICS*** I had a horrible…read moreexperience with this store. The sales people have zero integrity and morals. My wife went in for a new phone. She should have gone in, traded in her old phone, and got a new phone and things would be fine. Unfortunately, that is not what happened. Instead, the representative decided to cash in on commission by adding a line to account, instead of switching the phones. Now I have a added line to my account and paying the installments on the new phone. I even asked during the process. "This doesn't make sense to me that you are adding a line and not taking our trade-in and that my bill will stay the same".. I said/asked this multiple times during the interaction as it just didn't make financial sense to me. I made it very clear that I didn't want an increase on my bill and that we were simply there to trade in for the promotion. He assured me the way he was doing it was fine and that our bill would not change. The representatives in the store tell you it could take up to 3 months for your bill to reflect correctly because of the changes. Thats what they have told me everytime I have gotten a new phone, etc. so I didn't think anything of it. The change happened in January. When did I call? 3 months later when my bill still was not what was promised to me in-Store. So, because I didn't contest this within 14 days (after being told to wait a few billing cycles), they are now denying resolution of this problem from AT&T Customer Service/Loyalty Department. I am appalled that AT&T would rather lose a loyal customer(s), after being baited and switched by a sales person, than to make this situation right. What are we talking about here? Approx $40/month for 7 months and fix my account moving forward. You'd rather lose 4 lines of wireless and a home internet customer over $280. Blows my mind, but this is many future years of lost revenue over a situation that could have easily been resolved with integrity. Sorry, but when I get things situated with T Mobile and Spectrum I will let you all know.

Lisa was such a great help. I tried getting my phone repaired at another store and got told no even…read moreif I had insurance, went right ahead to this location and she helped me using my phone insurance. Was so quick and easy !

I went to another T-Mobile and was just about completely done with them (read my recent reviews)…read morebut my husband said give it another try. Thank goodness I listened to him because I had to the best experience ever! HUGE SHOUTOUT TO ERIC AND LEXI! I walked in and was greeted right away. Eric was very friendly and listened to what I wanted to get (upgrade to the 17 Pro Max) and made sure I was an authorized user (shocker, I was in there twice). He even let me check his phone out first to see if I would like the bigger screen and he said he loves his phone, so I went with the Pro Max. Eric was very helpful and we talked back and forth as my phone was being transferred. He made me feel at ease and I wasn't pressured into buying Apple Care or any accessories as I had them waiting at home for me. Lexi came by and just made sure everything was going smoothly. She is the store manager and she was so friendly too. I am really glad I went back to try T-Mobile again and went to this store. Thank you Eric and thank you Lexi for being so friendly and inviting and turning my day around. If you are wanting to upgrade or need any assistance, seek Eric out! He's so knowledgeable, listens to you, and gives you advice in actual normal people language instead of being too techy. Thank you!

Dotsik Wireless helped me with my Spectrum. So easy and quick. Recommended 100%. Customer Service…read moreis at A+++ Jose thank you for everything.

all people good but gate security very bad experience to much time no have a security guard…read more computer system enyone no have a idea we are waiting outside 45mint

Excellent service with a large varitey of product. Located an item that I could not find anywhere!…read moreCheap prices as well! Feel like I'm shopping like a dealer! You also get additional savings and special pricing when you Like their facebook page at https://www.facebook.com/WholesaleElectronics