After having a terrible experience with a product forwarded to my business select account from the…read morecorporate office, I entered the Vineyard Store and was blessed to be assisted by a young lady named Lisa. She was able to save me money and connect a second device for somebody very important that's a client of mine this evening. Because of Lisa, they will have access to PlayStation's videos And movies during their transportation services. Thank you so much, Lisa.

If I could give a higher star rating I would choose it. I will be very direct and honest, to me…read morepersonally what made this store just an amazing store to visit was one Tmobile associate , sales person , representative, which to me she could be all of that and more in one person. Her name is VERENICE !!! She has been simply amazing , from the moment I had issues with my older unit she did all that she could to obtain a simple trade for me through my insurance of course,. She detected the problem with my unit was a software malfunction, and this made it possible for me to obtain an exchange for my deflected phone . They did not have my model anymore , it had been discontinued, instead they sent me a newer model, which I was happy with , only paid literally 5 dollars for the exchange application fee , I guess you can call it. I still wanted to get their newest android phone model the Samsung S 26 ULTRA , and Verenice said keep the one you have for a few months see how you like it and if you feel that you still want to upgrade do it ! All I could say to that was of course, n I promised her I would come back with her personally in order for her to get the credit from such sale. I finally did come back and had mine and my girlfriend's phone upgraded to the same S26 ULTRA . By upgrading my plan from a senior or dinosaur one ( been with them for like 24 years) she was able to get me a promotion where by trading out phones for the new ones we were able to qualify for the full credit of the cost of both phones, basically 1300 each . And we would have to be responsible for would be the cost of the new plan, or the two lines and the insurance fee. Once I hlt my new phone mailed ,which she patiently helped place the order thru the tmobile app, I came in and had everything transfered into my new unit. She took the time to explain lots of things I needed to know about my new phone and plan and here I am . Saying thank you Verenice for such an amazing and professional help you offered to me ! You are simply wonderful! A great professional and your bedside manners are second to know m I sincerely hope that Chris the store manager realizes what a tremendous asset she is to the store itself and to the company as well. All the knowledge she possess just make you feel safe or secured about making changes like the ones I did. I tried to go back into store and personally give kudos to Verenice and a great report to her manager Chris , but our schedules never agreed . On top of that this beautiful young lady is also Bilingual. Habla Español, and I wa sable to witness also her Spanish skills ar work ! And the patience she used with some really hard and emailing customers ,she had to deal with. How she kept her composure and displayed a flawless act of professionalism with them , was just simply admirable to me. Feel so blessed to have come across you Verenice , thank you for all of your help! Please know how much I sincerely appreciate your service , period !!!keep up the Amazing work ! Look and also for her next time you visit her store ! You will understand better what I am sharing with you . ! Muchas gracias Verenice ! Eres única!

Loved my visit! Came in to inquire about an upgrade on a new phone as well as options on my plan…read more When I walked in, I was greeted by the staff... that was already a plus for me. All the employees were very friendly. nice, and eager to help. Due to the Covid, i felt very safe as everyone was wearing masks and gloves. Each table/station even has plexiglass installed for the safety of customers and their associates. So rest assure that it is very safe to be inside. When I was ready to look at new phones, Nestor was the one who helped me. He was very professional and knowledgeable about all the products. He broke everything down for me and showed me that my upgrade is affordable. He even showed me how much i will actually be saving. SOLD!!! i left with a new iPhone and Airpods... i love it!! He was great! He's such a good salesman who I felt wasn't trying to sell me something just to make a sale, but who took the time to explain what the upgrade would be, how cost effective and beneficial it would be for me to do the upgrade!!! THANK YOU NESTOR!!! I appreciate you... It's associates like you who gives such good customer service, that keeps a loyal customer like me, since 2003. I will absolutely be referring my family and friends. I am one happy camper...

Waited for 1 hr, 2 employees . 1 busy (guy) and 1 (Female) sitting, and wont help because the other…read moreguy worked on my account and dint want to use her brain to figure out what going on with my account. Super slow day for them. Left after 1 hr no help at all!

We have 2 plans with metro and have always received okay service, Since coming to this location…read morewe've been extremely happy. The representatives at this location have been kind and professional, they've made our experi with metro an excellent one and I don't plan on changing our providers.

I have been a loyal Metro PCs customer for over 12 years and have had no issues or complaints until…read morenow... About 1 year ago I went into this store on Euclid and Philadelphia in Ontario and was greeted by one of the employees. I stated that I am a loyal customer of 12 yrs and I would like to bring on 3 new phone numbers to Metro (my wife and two teenage boys) and of course they were happy to hear that. This is when I bought 3 new phones and activated service for them and walked out of the store happily. Only to have my wife explain that her phone was not working ie: not receiving all texts and phone calls, apps staying on and music randomly playing at 1am when the phone hasn't been touched in several hours amongst other issues. I brought this to the attention of Metro customer service (in November when I was notified by my wife) at which time they instructed me that the phone has a 1yr warranty with the manufacturer and the Assurant insurance was still valid, so they would process a claim on my behalf. I left the store only to get home 25mins later and received a call from this franchise rep and she stated my phone has been refurbished (not true) and they couldn't continue the claim due to this. At which point I called customer service back and they informed me that I should try the 1yr manufacturer warranty with Samsung, called Samsung and they stated they would need my phone for more than 21 days before I could receive a new one (unacceptable). As this was not an option for me and my family I called Metro PCS customer service back. They in formed me I should go back into the store and have them try to process another claim, at this time the representative from the store I bought the phone at informed me that the phone isn't a Metro PCS device, hmm 1st refurbished and now not a Metro PCS device. I have followed up on this consistent problem for 7 months now only to get the run around from all sides pointing the finger at each other like they are the ones to resolve it. I have spent 50+ HOURS on the phone with customer service and have wasted time and gas going back and forth to this store location, have asked several times to have a manager from this location to call me back to resolve this issue and nobody ever calls me to assist. I have been BEYOND PATIENT with this store and it has gotten me nowhere, here we are at the 1 year marker and have been paying for a service that I have not received from day one. I have nowhere left to go with this as the corporation, the franchise and the insurance company are all useless and refuse to communicate to each other to help me figure out a solution. So this is what's going to happen going forward. #1- I will be reporting them to the FEDERAL COMMUNICATION COMMISSION (FCC). #2- I will be serving the corp with a small claims case and obtaining council to recoup the financial burden this has cost me. #3- I will be giving my hard earned money for 4 phone lines to their competitors #4- I will be sending emails and physical letters to their PO box at the corporate headquarters in Dallas TX #5- leaving as many negative reviews on all platforms including all social media platforms Mind you all of this could have been avoided by just taking care of the customer. Or at least communicating with a loyal customer. Damn you Metro PCS you have caused me nothing but grief for the last 12 months

I came to have a data transfer done for my new 17 pro max and I received amazing service from…read moreAndrew tonight! Easy and painless process! Big props to Andrew for great customer service!!!

Terrible service, very misleading, incompetent, dishonest and can't except being wrong. If you need…read moreT-MOBILE service, go to Upland. 4th street T-Mobile caused issues to our account, knowing they were in the wrong but refused to compensate us in anyway. They couldn't accept my old phone due to being inoperable and having a green screen, however during the process, they marked it as being a trade in. Three months later we were charged a significant amount of money, due to it not being returned. We Went in to give them the phone and they still wouldn't accept it. So do they really know what they're doing. Just stay clear of this shop, can you give a half star, SMH.

I really dont give 5 stars but this store is a service and repair center so i dont have to wait in…read morelong lines like at the other Sprint stores, what makes this store also unique is that they have a business solutions team, been here 2x and i see a lot of trucking companies and contruction people going in and out. The girls are cute too. Thought i'd add that in lol.

I have had a great experience with Ontario Wireless. We currently have 5 cell phone with their…read morecompany and when we called them last month and told them we were interested in a couple iPads they send a salesman (Cladwell) to our office within 15 minutes to show us their latest iPads. I could not believe their prompt service - I mean coming to our office, saving us a trip their office, I was so happy with this. We ended up upgrading our phones and getting a couple of iPads. Wonderful experience at Ontario Wireless. Wonderful. Thanks Cladwell for everything

Got a call from Erick today. He offered to help me lower my bill... I was in Costco and said…read moreanything you can do, do it. I came down to the store and the place was clean fresh paint and nice store vibe. He lowered my bill by 100$

Vero is amazing go with her Spanish speaker…read more She is knowledgeable and patient which I appreciate

Eugene and his team are amazing. They will go above and beyond just to keep the customer happy;…read moreI've experienced this. Prices are reasonable and the quality of their work is impressive. Eugene explains clearly and perfectly what is wrong with the product and he always does his best to fix the issue fast and correctly. I took my s9+ for a charging port replacement and like I said, he went above and beyond to fix the issue. He is an excellent guy and I strongly reccomend this repair store. I've gone to like 3 or 4 other places and they "fix it" but the problem(s) would come back and they would charge again. This guy and his team are honest ppl with knowledge on what they're doing.

A very honest repair shop. Their customer service is absolutely great. They go above and beyond to…read moremake sure their customers are taken care of! I will definitely recommend them to everybody I know! You can't go wrong with them.

Amado was generous and honest he really took the time to explain to us the different services and…read morecauses of certain usage . Forget those other wireless stores this should be your local wireless store . I'm currently with T-Mobile and with this kind of service I might just switch .

This is my go to place every time I have shattered my phone screen. Never have had any issue after…read morethey have repaired it. Would recommend this place if you are looking for great customer service.

I can't say enough great things about Diego and Tim at the Verizon store in Chino! They truly saved…read moreus so much time... it honestly felt like they put on superhero capes and took care of everything for us. We've been with T-Mobile for over 20 years, so making the switch was a big decision. I was actually this close to backing out, but the level of care, patience, and professionalism we experienced from Diego and Tim completely changed everything. They made the entire process smooth, stress-free, and even enjoyable... especially while transferring all five of our lines (and had all the models we wanted in STOCK!). What really stood out was how thoroughly they walked us through every detail of the protection plan. It immediately reminded us of when my daughter once dropped her phone into the crevice of an elevator... and we were completely SOL. Because of Diego and Tim, we now have total peace of mind knowing we're covered if anything ever happens again. The feeling we got from this team was unmatched!!! Genuine, helpful, and above and beyond in every way. This was hands down a "best of the best" experience, and we are so grateful for their help. Thank you both for going the extra mile!

Came in to upgrade our phones. The gentleman that helped us with very nice. He was making small…read moretalk and answering all our questions. He was also very patient with my indecisive decision making on upgrading to the ultra or the plus. Lol. Anyway, everything was great and we spoke to him for about 2 hours. Once we entered our transaction he told me the total cost and it was way more than what I saw online. We didn't pay anything and he told me that I could call the helpline to see why it was more. I ended up calling and getting about $100 off what the original cost was in the store. It may be cheaper to get stuff online. Anyways, good service, patient and helped us out while making our visit smooth and easy.

I would never purchase anything from here. The owner is very rude and doesn't know the basics of…read morerunning a business. He is a coward and cheats his customers as well as his employees. Firstly, if you purchase a phone chances are it is refurbished (unless you buy Metro) and he will claim it is new. If you go in for a refund or exchange he will go out of his way to blame the malfunctions on you and he will refuse to give you any money back. If you are a customer who he thinks is difficult to handle he will walk away from you and order one of the employees to deal with you. However, you still won't get anything accomplished. Irate customers who demand to get their money back generally only receive 50% of what they paid (and this is after a minimum of arguing 3 hrs). If you only speak Spanish chances are you won't get a penny back. Sadly, Spanish speakers are the majority of the consumers here. He does not train his employees adequately and thus all complaints are passed on to him. The employees are also prohibited from giving refunds without his consent. From an inside source.