The overall customer service over the phone with the representatives are excellent specially on 611 however when walking into a physical store like the one On Limonite Avenue the remark to help a customer was "you can do that on your phone" this was in regards to phones being upgraded up to four phones I need it upgrade and I was not purchasing any so that made me feel like she didn't care to bother helping so she said you can do that now Online and on your. And although that is true but there's certain things that sometimes people need help with in fact going home I did run into some issues in the upgrade process because I need to send one unit to a different address so therefore it did not allow me to pick up the unit and the others delivered to my home it rerouted me to just deliver and it only has a 20 mile radius limit for delivery. So I had to get on the phone with an agent his name was Taylor absolutely the most helpful person with T-Mobile I have ever encountered. So thank you Taylor!! he helped me navigate through the four phone upgrade. Disappointed in this store. Overall Tmobile is 5 read more

I checked in yesterday with my Elderly Mom to help her purchase a new SIM Card after her phone was stolen in a scary Supermarket parking lot mugging incident in Rowland Heights. I love coming to this T-Mobile because they've always been well staffed and extremely helpful well trained Professionals, and yesterday Team Member Stephan met my expectations of warm and friendly service and took it to an entirely impressive whole new level! Right when Mom and I walked in we were instantly energized by how well lit, designed, and professionally set up the Holiday Service Cave was! Team Members were all dressed professionally in attractive and colorful T-Mobile Signature Colors proudly identifying as knowlegeable Experts on the back of their Hustle Jerseys, and it was awesome to see no bottleneck wait times for attentive quality Service since there were so many Experts available to assist all the Customers in the stores ready to stock up on Sexy Technology Upgrades for the Holidays. Stephan made strong and friendly eye contact with Mom and I right away and was eager to help us with whatever we needed, and kindly walked us over to a table and pulled out chairs for us like a True T-Mobile Todo Caballero Gentleman! Stephan's warm and friendly personality helped put us instantly at ease as I explained to him the terrible incidient that happened the day before and why we needed a new SIM card for Mom ASAP to make her feel safe and connected to her Family and Community Guardians. Stephan actively listened to our situation with fully efficient focus and reassured us he could help us with a new SIM card right away and even informed us about the E-Sim Cards that can help us save money after losing so much of our high value assets during the Robbery. Mom and I were so relieved and happy and Stephan was responsibly well trained enough to zip through the whole process quickly and efficiently to save us time, energy, and money which we were already so depleted on. Other Team Members made sure to smile, greet, acknowledge, and thank us for visiting on our way out too! I am so proud of the T-Mobile Eastvale Team for being such fantastic Role Models of quality professionalism and especially Stephan for giving my Mom her first Real Life Santa Claus interaction experience! Stephan's All-Star Hustle Poise helped make a brutally miserable weekend so much better by being so generously patient, welcoming, and helpful and we definitely recommend asking for him especially when it comes to dealing with Elders because he has the magical bounce that can turn an urgent errand into a happy and joyfully exciting adventure! read more

I really wanted to give the visit 4 stars not because of this location, but because I've had a challenging time with T-Mobile in general trying to unlock an old phone of mine that is already paid off. I can in today with a good feeling. Every time I walk in here it's clean & smells good. & they play good music lol (house music) my fav! Lo and behold, today I decided to directly ask for the manager. His name is Eric & he was great! He listened to my concerns & has been on the phone with customer service for me for the past 15 min! He really went above and beyond to help! In conclusion lol my issue is with Apple now so moving on to Apple! Woooohoo! read more

T-Mobile - Waiting. . - Mobile Phones Near Me - Mira Loma, California

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Recently had not been a big fan of T-Mobil as I was an original customer that rolled over from Sprint- that how long I have had this account 13 yrs! Due to some inconsistencies between the store and csr over the phone. Long story short my account had been put in delinquencies due to non payment (I had lost my job six months ago) sometimes it was food or the cell phone and I would ask over the phone for some help in courtesies in removing some late fees, always got a NO! Well flash forward this day I had to walk in the store and make my payments in person to restore my services, I really needed it as I was starting a new employment and was waiting instructions to onboard. I paid what a thought was the minim payment to restore services and was told by the rep that I had to call 611 and my services would be restored because his access was limited. I called and was told all the opposite they made me pay the full amount which was over $600 and I had to go the bank again because I generally don't carry large sums of cash with me. 2nd time back to the store, I was in a really, really bad mood! Michael the store agent was at the front as the crowd died down he took me and started verifying me account, I was annoyed and what I thought I heard was I going to be charged $5 more which meant I would have to run back to the bank for the 3rd time and unfortunately I gave Michael a whole frustration response, no swearing nothing like that just was really pissed off because I was thinking I needed to back to the bank for like $5! But that wasn't the case it was the opposite and if I would kept my mouth shut and listened to him finish his sentence I would of realized he was trying to reverse some of the late fee's. I felt so bad and mainly embarrassed, I apologized left and right. So moral of the story don't be a dush bag like me and listen!! I highly recommend Michael when going to this store in Eastvale. Again Thanks Michael and sorry for the attitude at 1st! read more

T-Mobile - Sales rep Michael-see this guy! - Mobile Phones Near Me - Mira Loma, California

Store is very clean and prices are good. It is nice to see an alternative to overpriced Stater Bros & Ralph's.

Came in to pick up a new phone and Jennifer was so friendly, efficient and was the easiest phone upgrade we have done before. A great and easy experience. Thank you Jennifer. read more

Went in to the store after talking to customer service line to return home internet. The rep said the store could return and cancel my service so I opted to do that instead of waiting for a shipping label. Eric the manager returned the equipment but said I had to call to cancel even though another lady was there returning her equipment and that rep was also cancelling her service. I called back to the customer service line who confirmed at the store they can cancel the service so either Eric is lazy or doesn't know how to do his job. Definitely won't be going back to that store. read more

They don't want to help with the insurance claim so me and my boyfriend had to drive all the way to the chino hills location to get help with insurance claim read more

Natalie was amazing, she went above and beyond to make sure whatever issues we were having with our business account was resolved. Super proactive, helpful, and top notch customer service! Job well done! read more

Trying to get a replacement SIM card. The store try to charge me $10 for a card whereas you could order one online for free. The lady who check me in had a bad attitude. I ended up going to another T-Mobile store and got it for free. Go to other T-Mobile store. This one just tries to charge you whenever they can. read more

I can't recommend this service highly enough! After using the T-Mobile gateway 5G tower for six months without a hitch, my home business modem unexpectedly died. I had been skeptical at first, but the no-contract, 30-day trial made it an easy decision to try. When my modem failed, I worried about what kind of support I would receive. To my surprise, getting a replacement was a breeze! I visited the store, and within an hour, I had a new T-Mobile tower in hand. When I plugged it in at home, it worked even better than before--faster connectivity and seamless performance. As a Verizon Wireless customer for over 20 years, I'm seriously considering switching all our lines to T-Mobile. It's rare to receive such exceptional service from a phone company these days. This experience has been nothing short of amazing! read more

Just got off the phone with a Carlos who was trying to be helpful, but was rude and sounded fed up from simple questions. Bad customer service. Hire better people T-Mobile. read more

After dealing with AT&T's horrible customer service and all the difficulties they caused when my dad tried to switch to T-Mobile, we were so relieved to meet Laura at T-Mobile. She went above and beyond to help my dad through the entire process, which took two days to complete. Laura treated my dad like family and made sure everything was handled with care and patience. Thanks to her, what started as a stressful situation turned into an amazing experience. She truly deserves a 5-star review! read more

T-Mobil Store Terrible Customer Service... Today March 7, 2025 at approximately 6:45 PM, I went to the T-Mobil store 12435 Limonite Ave Suite 550 Mira Loma, CA 91752 to get business internet service information, after giving my phone number for assistance, Manager Mercy L. came out and started the information process, then she assigned this service to "Mobile Expert" Natalie A., she did not greet us, she started the process again using my phone number, she asked me to open my T-Mobil App, then she asked me for my ID, she took pictures of it of both sides, without my authorization, and when I asked her the reason of that, she did not give me an explanation, threw her tablet on the table and told me very angrily that she would not attend me, turned around and left with her tablet, my sister asked her her name (to make the complaint with her manager), but she ignored us, and sarcastically told us to call her whatever we wanted and walked away. We left the store for a moment and then I went back to talk to the Manager, she explained the reason for the process and gave me a "Mobile Expert" T-Mobil business card of the angry Store Associate whom denied a senior citizen customer service. I hope that this complain about rude and unprofessional treatment to a loyal T-Mobil senior customer helps. Thank you. read more

Friendly staff. Was helped right away no waiting!! I just had to return equipment. Store was clean and organized.

i had the most amazing experience at this t mobile store. I have had Verizon all my life and was not expecting friendly or helpful reps at all. When we walked in Natalie (I believe her last name started with an A) greeted us and immediately took care of us. She switched us all over from Verizon and was so patient during all of our questions.Ny parents are older and she broke down the process carefully and treated us like family. safe to say I am so glad I switched over and will be looking for Natalie every time we go in!! read more

Went in because my phone hasn't been charging correctly. Mind you I have that dumb flip phone, that always has issues. I was "helped" By Carlos who asks if I've tried multiple chargers, I say yes but it the charging port feels loose. He then tells me I can go down the street to get it fixed. I have insurance on my phone with T-mobile. My experience was not a good one, definitely skip this location. read more

Natalie is AMAZING go see her and she will give you the best advice, customer service was outstanding something you don't see too much anymore Remember Natalie read more

Carlos was amazing the customer service was outstanding.Everyone that worked there was super helpful. The manager Mercy was super helpful and very friendly I highly recommend this location. read more

My son and I just left the T Mobile store in Eastvale off Limonite. John helped us change our phone service, I got a new I phone 15 pro max with trade in, I'm only paying $4 a month until $100 is paid off, they are paying off my son's contract/phone with Verizon and he got a smart watch that he loves. John was so calm, helpful, answered every question and gave us the best deals. Even though it took an hour and a half, it was the quickest phone set up ever. I highly recommend John, you will leave with the best service and products, it's been years since we've had 3-4 bars on our phones. We got a combined savings of $60 a month and couldn't be happier. read more

I came in on Sunday morning to upgrade my phone and Eric helped me out right away. Mercy also was super helpful and offered phone cases for me. Eric started the upgrade process around 10am once I paid and logged out of my accounts I was out by 11:15am (it takes an hour for information to transfer) since this location is in a shopping plaza, he recommended me to grab food and shop. He was super nice and talkative and answered all of my questions! read more

The worst customer service I've ever experienced with T-Mobile. Bianey and Mercy were both unprofessional, lacked common courtesy, and communication. Purchased a new iPhone 16 plus so my mom can give her 14 plus to my daughter. We were told it would be 45 minutes to transfer the data. We left to walk around the plaza, came back and was told it was gonna be 2 hours. We waited a bit and the time still said 2 hours. We opted to just sign onto iCloud and go from there instead of transferring the data. Mercy gave my mom both the phones, which Bianey also saw, while I waited until in the car. I tried to set up the phone and sign onto our iCloud. And THEY BOTH weren't activated. I went back in and asked why it was given to us if it wasn't activated. Now, T-Mobile had some sort of technical issue with eSims being activated. Waited 2+ hours anyway since she was on the phone with customer service. Bottom line was nothing was done, no phones activated, and no data transferred after 3+ hours. No apologies, no assistance, and was told just to wait it out. WORSE SERVICE EVER. Do not go here. No one is friendly, and no one helps each other out. Even when they weren't busy. read more

Thieves and liars! I came in to inquire about their home internet service. I was told I could try it out for 2 weeks free without any commitment. If I decided not to keep it, to just bring back the device and my account would be closed out and no charges would be made...... I brought the device back 11 days later, as the connection speeds were just too slow...... a couple of weeks later, I get a text notification from my bank for a charge of $60 from Tmobile. I called them about it and, after 40 mins on the phone, they said that I had to call them again in 2 weeks, that they could not reverse the charge until the end of the billing cycle. I called again 2 weeks later, after 30 mins arguing about it, they now say that because my account was setup with autopay that I now had to call back June 5th but not without insisting on giving me credit instead of a refund, which of course I refused. So, not only did they take $60 out of my bank account without authorization, now the collective time I have put into trying to resolve this issue is well over an hour, who pays for my wasted time? I upheld my side of the agreement, so? It is pretty obvious they make it difficult so people just forget about it, and they could keep your money. Again, thieves!!!! read more

I would just like to personally thank Laura. She was very helpful and kind and helped us with everything we needed. 10/10 experience.

John was amazing! He was very helpful would 100% recommend! If I could I'd rate his service a hundred out of ten!

I am very disappointed in my experience and no way to describe it with anything other than scammed. I took phones in to store. They were inspected and phones ordered. I was told I would get $850 credit for the phone and it would hit account once phone was received at their shipment center. Once it got there I got a notification that I would receive only $43. After calling I was told all I could do is go to store and hope they would rectify it....lied to about credit and now either way I am stuck with a new phone I am paying for even if I "reject their offer" after the fact. read more

My wife and I are seniors. We switched from AT&T to T-Mobile. We were promised by the sales rep we would get 2-$200.00 gift cards on the plan we signed up for. 2 months have gone by and no cards. Spent 2 hours on the phone only to be told that the plan we signed up for didn't qualify for the gift cards. It's NOT a "misunderstanding" or "mistake" by the rep. It's bait and switch and false advertising. When T-Mobile promises you something, get it in writing signed by the sales rep. read more

Eric and Mercy were amazing! We've been to several Tmobiles and this one by far had the best customer service!

Shout-out to John G @ T-Mobile. Took two days to transfer service from Spectrum due to incorrect info provided by Spectrum. John was persistent, professional and patient while assisting with setting me up with T-Mobile service. Way to go, John! read more

Long ass wait times not worth it at all, take your business else where to get better service.

I went into the Eastvale T Mobile and told the employee that I was moving to Lake Isabella and needed a phone that would work up there. In conversation I told him I didn't know how I would get internet up there and he talked me into the wireless home internet and a tablet for streaming TV. Turns out, UNTRUE! By the time I found out, it was too late to return the tablet and they told me I had to drive three and a half hours to return the wireless box. They finally let me return it by mail but kept charging me for the tablet service every month, even after I told them I wasn't using it. When I told a supervisor on the phone my story, he said it didn't matter what the store employee told me, because they had my signature. Wow. A couple of thousands of dollars later, I switched to Boost. Never, never, never will I trust this company again. read more

This was my first time visiting this location, I was promptly greeted and added to the waitlist, and then helped within a minute of entering the store. I had left my phone during travel and needed a same day upgrade- on Christmas Eve mind you! Carlos helped me get everything I needed, and I was out of the store within an hour. Absolute best customer service, everyone in the store was so pleasant and seemed happy to be there helping out customers. Will absolutely be returning for any future needs. 10/10 recommend this store, and Carlos! read more

Worst costumer service. Literally two customers and two employees, they could Not take minute to acknowledge our presence. They seemed bothered we were there.. read more

This place has the longest wait time I had to wait over an hour just for a screen protector replacement that took max 5 minutes to put on how is that even okay, poor management and it's always this location read more

A big thank you to Eric,Dave & John! We appreciated your guys time on upgrading one of our phones. Your guys hospitality and customer service was beyond the job! Definitely our go to T-Mobile store from now on read more

If I could give zero or negative stars I would, absolute worst customer service. The male manager is rude and belittling, refuses to answer for any misunderstandings. My family only ever has issues at this location and when I questioned why, they denied me service, told me to call customer service instead and they HOPED I never came back to this store. The employees berated me in front of other customers and WITH another customer in the store who they seemed to be friendly with and knew by name, implying they would lock me out when I went outside to get my ID from the car. This store gives the entire company a bad name. Had this been my first interaction with this t-mobile and its staff I would never have remained a customer. read more

I love this store they were so helpful all very friendly also shout out to athony he needs a raise because he help me out wit exactly what I was looking for super fast made me feel comfortable and I left as an excited customer he slayyed my shit on purrrr read more

Bianey was a great rep, she helped me upgrade my phone and assisted with my trade in. She also helped us get the apple watch promotion for my husband and I at a low rate! Excellent service as well with the Manager Ricky great service from both! read more

Laura Diaz was upstanding and excellent helping get my new Galaxy S23Ultra phone set up. I highly recommend her to everyone. Eastvale, California June 13, 2023. read more

T-Mobile store Eastvale they help they say! but dont listen to a word you saying, 15 months ago I told sales guy my phone was stolen! so I needed a new one with a new line but to disconnect the other line! he said yes of course.. Now I come to find out he never disconnected the other line so I've been paying 15 MONTHS :( for a line that is not in use! of course they dont to give A sh... nor credit even though I been a client for over 7 years! with 4 lines. Of course I'm switching! there is nobody that could help or even listen what a shame! read more