***UPDATED REVIEW AT BOTTOM*** Absolutely awful. No real phone number or service. AI chat bot that claims it is a real person. Im extremely upset and don't believe my items will be delivered. I will be going to the actual facilities and banging on the door. THIS IS YOUR WARNING. DO NOT TRUST THIS COMPANY. THEY WILL RETURN A PACKAGE EVEN AFTER YOU "UPDATE" THE ADDRESS!!!! UPDATE: FROM 1 STAR TO 3 BECAUSE THE EMPLOYEE's WERE VERY HELPFUL AND GAVE ME MY PACKAGE. The employee's at this location understand the frustrations and did their best to help me. I was not able to receive a real phone number though- so if you are having issues the best bet is to go to the actual office and speak with someone. read more

I am going to try and file a small claims suit against Ontrac. If have missed so many items on sale just because of their poor delivery service. I believe when my packages that are undelivered and this has happened several times they should be a fault. I Class action lawsuit against this company. read more

OnTrac - The data was yesterday and this package has not arrived. I don't think they can read. - Couriers & Delivery Services Near Me - Benicia, California

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They deliver all of my packages between 10pm and after midnight which wakes up the entire house. I have contacted them numerous times along with Nordstrom yet the same guy time stamps my packages that he came earlier but he's still coming late. I guess he wants us to wait for him on the porch with our dog when we all should be sleeping. I honestly don't know what more to do since he's lying about when he comes since my address is flagged to not come after 9pm. I severely hate this. read more

Undeserving of any star. They consistently deliver to the wrong address (sometimes across the city somewhere) and send me to some AI "representative" for help - and then they don't. Don't waste your time. read more

My Walmart package has been delayed for 3 days. but everyday it shows out for delivery. OnTrac sucks !!! Walmart needs to use another carrier for shipping read more

They said they delivered my package then showed a delivery photo of my package at a completely different address than entered. Then I contacted support and all they said is they informed the carrier with no information whatsoever on when I can expect a resolution and how. read more

Less than 1Star, said they tried to deliver my package twice, they didnt, phone number doesnt work for the Benicia office, no resolve through the online chat, I will report this incompetence to Macys and advise not to use this company. read more

OnTrac stated they delivered a package when it was not. Have been trying to get a hold of customer service and they are only available virtually. Horrible shipping company that should not be in business. read more

This service is complete trash that's not even my front door you can clearly see this is the main door to the building that has multiple apartments And the way they threw the package looking like it's garbage is unbelievable they just came and stole my package and when I went to report you couldn't even pick the option they just say oh it's was delivered oh well........ makes no sense and then there is no number to call it's all by email and chats please get rid of this company you making delivery service look bad!!!!! There is no valve in this company completely trash tik tok get rid of these people........... read more

OnTrac - Couriers & Delivery Services Near Me - Benicia, California

Lied numerous times about delivery attempts. We have 24 hour security staff who monitor every delivery attempt. They lied several times about delivery attempts. They are stealing from the customers and the shippers using their services. In the future we will not do business with companies using OnTrac. read more

this shi is deadass sad worst on trac ever workers lazy asf i placed a order on fabuletics said it was coming in the weekend never came kept saying exception bc i didn't "have the right and unit " when i provided everything i needed 5+ times read more

Horrible app and empty promises. They don't deliver on time and no way of getting any information from them

By far the Worst package delivery service EVER poor customer service and no follow up, they should be closed down, items lost and never recovered. If you're buying or selling something and using this delivery service DONT!!!! read more

OnTrac - This is the response you'll get when a package has been sent through them as a delivery service. No follow no update just this message. - Couriers & Delivery Services Near Me - Benicia, California

They are the worst!!! The driver took my package. I tried calling the company, but no one answered or returned my call. I highly recommend you never use this company of thieves and scammers!! read more

Their AI bot "customer support" chat is absolute trash. Texting their phone number didnt work either. They dont hire human customer support apparently. They held my package for a week because they needed to verify my address and get delivery instructions. I confirmed that info 3 times throughout the week using the text line and the bot chat. They then returned my item, that I preordered months in advance, to Target. The item is sold out. And now Target won't even give me my order back. Theyre just going to go put my item on the store floor now. OnTrac AND Target are absolute garbage. read more

Worst delivery service EVER! I had been using a meal delivery service I loved for over 2 years. They switched to OnTrac and I had nothing but issues. Boxes that were completely defrosted and warm, boxes left on their side or upside down crushing indredients. Even though the meal delivery company was so nice about it and comped me meals and ingredients, t was so bad I left the that meal delivery company and signed up for a different one that I wasn't as excited about. Getting my first delivery today and to my dismay it's coming on OnTrac...hoping it will be different but not holding my breath. :( How does any company use this service, they are horrible. read more

Horrrrrible costumer service their website sucks and they never get back to you. I had a package that was suppose to be one day delivery and all of sudden it's saying it expected 12/30/2026 not 2025. Over it. I hope they lose every contract w companies that decide to use ontrac read more

original delivery date was 12/24/2025 but they couldn't deliver because access code needed? do they want keys to my gate? there's no access code throw it over the gate. it's been 5 days with no reattempt to deliver. now my package is expected next year on 12/29/2026 lmaoo. never had this issue with other delivery services. ontrac is a joke. cancelling my order. wish i could give them 0 stars. read more

OnTrac - updated delivery date is now next year lmaooo - Couriers & Delivery Services Near Me - Benicia, California

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Ontrac San Joaquin County area: If your customers are so low on your list, as they clearly are, at least hold your driver's accountable for multiple missing packages because they've consistently delivered to the wrong house. If that is too much to ask, maybe get a live person to answer calls so we, the consumers, can explain our situation. Which by the way, is not listed amongst your 4 options. I'm dizzy from going in circles with your automated teller and dead-end online options. From the bottom to the top of the totem pole, you guys suck at your jobs! read more

Keep saying they need my address in Wisconsin, but the package shows it's in Arizona. Good luck trying to get ahold of a representative, no calls, only bot chat where you have to manipulate their system to talk to a live rep. What a joke. read more

Lazy and unprofessional drivers... The driver was too lazy to bring my package to my front door. The driver left my package at the foot of my driveway and because of this, the contents of my package was stolen. Had the package been delivered to my front door this would never have happened. Now my vendor needs to investigate and delay the replacement by 72 hours. This is not the first time I've had a problem with on OnTrac. If I could give them a negative 5 stars I would. Just look at all the negative reviews! read more

Complete morons. Had my package for 10 days and kept delaying. I had to go to the facility to pick up my package. Didn't even apologize to me. I would never recommend. read more

Once again, OnTrac has failed to deliver a package. They mark the status as "delivered" (at front door), and there is no package. (I have a Ring camera at my door, that checks any and all movements near my door, & no one ever delivered a package.). I know they steal packages, & am so sick of companies using their services. If OnTrac were a person, I would kick their ass. read more

This company seems to offer a shipping service, and if you check your tracking information you will see "attempts" to deliver your package, requests for "more information" or "corrected information" about your street address such as a "gate code" or "access". Throughout the process, you will likely find that no one from OnTrac has come to your address or made any kind of attempt at delivery. Customer service will explain how seriously they take these issues, and how much they appreciate your feedback. Everything except actually delivering your package. read more

Terrible company....not only do they not answer the phones, they also do not offer any kind of explanation on why my shipment is stuck in thier where house for a week... read more

If you have the option to choose ANY OTHER delivery courier, Do. This is literally the worst delivery service. Every time a company ships anything to me via OnTrac it doesn't arrive. Their drivers lie and steal packages. They report items as delivered and have never even approached my door, or pulled on my street that day at all (proven by 360 security cameras). They report packages as delayed and the items never arrive. Customer service is low to none. Save yourself the stress from being pissed about it - they have a 100% consistency rate at being unreliable. Take it from me - DONT DO IT! read more

Constant issues with delivery expectation time and timely updates and not picking up packages. Issues with them using multiple companies, ie...Kohls, walmart ect.​ read more

I order supplements from a company that uses OnTrac. This delivery service refuses to bring my packages to the front door where they will be sheltered from the 110 degree heat in the summer and the rain in the winter and spring. I have no dog and it is only 6 more steps to the front door from where they are tossing the packages over a 3-foot high picket fence into rock and sand. I complained to the supplement company and they said they had put a note on my account for OnTrac to take my packages to the front door. I trusted that and ordered something and today OnTrac tossed it over the picket fence again. Online it says it is their policy to deliver to the front door, but that is a lie, at least in my area. read more

They left a package on the sidewalk in front of the house. It wasn't even placed on the front porch. The package contained dog food and got very hot sitting on the sidewalk in 90 degree weather. read more

How are they still operating with so many complaints? They're a sham of a company that has no accountability and has been caught stealing packages, not delivering packages, and having absolutely no customer support. read more

They have stated that they have tried to deliver a package to my apt building, but I have never seen or heard from them. Everyone else is able to make deliveries. I ended up having to cancel my order because the delivery was so botched. read more

Waited all day for these clowns to deliver a package. They were supposed to call 30 minutes before delivery. At 5:00 pm the tracking suddenly says they attempted delivery at 2:30 pm but didn't have the gate code. Actually, they were given the gate code. No one ever called. No one rang the doorbell. Video showed no one ever came. Lazy driver probably didn't want to bother lugging a heavy package and faked the delivery attempt. Neck and neck with GLS for worst shipping company on the planet. read more

Terrible. They tried to deliver my package and didn't and then the next day they proceeded to delay it even longer because they tried to deliver it to the wrong location.... read more

I was notified of 5he delivery via email but prior to the package pickup according to the info online. I asked for the package to be returned to sender as I had cancelled the order. Ontrac received the info and provided a case number. The package was delivered anyway and it HAS A RETURN TO SENDER STICKER on it. Perhaps the driver is illiterate. read more

Terrible service! 1. Phone number is fake. Try calling it! All it says is "go to our website". Impossible to talk to a live person 2. Chat bot option is the only method to contact them via text message chat. Chat agents don't give you timeframe of delivery. Only day! So basically they expect you to sit at home all day and wait for someone to knock on the door. 3. Yes they don't call you! Don't notify you about an upcoming delivery, e.g. an automated call or text that your delivery is arriving in 30 min 4. When you request timeframe of delivery the chat bot agent hangs up the chat. And there is no way to escalate to someone meaningful. read more

How can someone refuse a delivery, when the package never reached my home. I've been home all day, expecting a package to be delivered. What do I check on the website? "Recipient refused package." HOW?! I have cameras surrounding my house and I didn't receive any notifications stating someone was in my driveway, nor my front door. It would be great to receive my package, especially since it's for my young child. DO BETTER! read more

OnTrac - How can I refuse a package, when it was never delivered? - Couriers & Delivery Services Near Me - Benicia, California

This is the WORST DELIVERY service EVER !! I have never had a positive experience with Ontrac. Here's some of my experiences. Had a Honey Baked Ham dropped in the middle of a gravel road nowhere near my house. Have had many packages literally thrown in the bushes also nowhere near my house. This tops them all: my husband actually witnessed a driver throw a large box of dishes out the window of his vehicle. It was clear from the outside of the box what the contents were. Like I said "THE WORST". I will check with the merchant and if the delivery service they use is Ontrac the purchase won't happen. : / read more

Complained that they could not access my building to deliver package when USPS, UPS, fedex, amazon, etc. have never had any issues. Refused to retry delivery or deliver to another address where I can access it. Avoid at all costsif possible. read more

Updating my review. I may have been successful in picking up my package but it doesn't change the fact that their process is so flawed and needs monumental improvement. The day after I posted this review , a supervisor called me to give me an assurance that there will be a staff on site to facilitate my pick up that evening. I'm not sure if they figured out who the reviewer was in relation to their packages needed to be picked up or they just stepped up their operations and just hope to resolve my issue. Either way, I was able to pick up my package after finding a staff in this location at 7pm on a Friday night. ---------------------------------------------------------- (This part of review doesn't affect the business's rating) Although, my cat's surgery had to be rescheduled to December due to staffing issues. :-l read more

Ontrac delivered an empty box to my porch. The bottom of the box had been sliced open, the contents were removed, the box was taped back shut, and the empty box was delivered to my porch. I called ontrac and opened a case. I told told them if the driver driver took my stuff, to just give me my stuff back. As of today, no reply from ontrac. All signs point to the driver, because the fact that the box was EMPTY would have tipped off an honest delivery driver that something was wrong, they would not delivered an EMPTY box. So dishonest. Ugh. I opened a case with ontrac on 8/19. As of today, I have received no reply. I do NOT want any more deliveries by ontrac. read more

OnTrac - Bottom of the box was sliced open and re-taped shut after the contents were removed. Sickening. - Couriers & Delivery Services Near Me - Benicia, California