They never follow directions, and several of my packages have been sent back. They fucking suck. I wish companies wouldn't use them.

Worse delivery drivers of any company! Every time I have a package delivered by this company the driver throws my package onto the porch with no concern for the contents. I've see the guy and called him out about it and yet the next time he delivers something I see him on my camera throwing the package! I hate that some big retailers use this delivery service! read more

Do not use this delivery company. Threw my clothes package over my back yard fence uninstructed to do so. They dog ripped open the package and destroyed my clothes. I don't even know if my dog ate any of the 14 bags each item came in. read more

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Terrible delivery service. I had a package delivered by them each of the last 2 days. The driver basically threw each package to land in my portico but nowhere near the front door. Fortunately there was nothing fragile in the packages or it would have broken. Very frustrating that there is no way to talk to a live person regarding the poor service. read more

The worst shipping carrier known to existence. Use any carrier but them they will lose your packages and the customer service representatives will drive you absolutely insane. read more

Update 5/13/2020 My package was finally delivered to me today. After I wrote this review, Jacob immediately reached out to try and resolve the problem. He was able to locate my package at their facility and he reversed the "delivered" mark on 5/8/2020. He also told me that the package would arrive the next day. But it didn't, I tried to reach out to Jacob through yelp message but I was not able to get a response since. I received a call from a pleasant lady named Sydney last night (5/12/2020) regarding about the BBB complaint I filed due to my missing package, Sydney was professional and informed me that she would give me a follow up call the next day. Today, 5/13/2020, Sydney called around noon to informed me that my package is on the way and should be delivered before 5pm. My package arrived and Sydney followed up with a call to ensure that my package was delivered. Thank you Sydney and Jacob for resolving my issue. read more

VERY TERRIBLE DELIVERY SERVICE ! Drivers are not doing their job ! I've left so many messages and still waiting for a MANAGER to call me back ! I've left so many instructions and and gate code to access the building but still have not received my package!!!!! Either give me my package or give me my money back IMMEDIATELY!!!!!! read more

OnTrac - This is the note i left instructing driver how to access the building but they can't read English apparently - Couriers & Delivery Services Near Me - Benicia, California

My package was through gilt and god knows why they would ever use such an unreliable service provider to deliver their items. I was told my package was delivered, although not at the address that was provided but to some area in benecia AND concord. Just dropped off the front door. I'm talked to the customer service and they're absolutely no help and told me to talk to the vendor as if they have any clue where it would be considering they shipped it to ontrac? Pretty sure they're just stealing packages. (This was back in July 22) I ordered some items from asos and unfortunately they chose Ontrac as their carrier. My package was suppose to be delivererd yesterday and now they're holding my package at Benicia for god knows why when yesterday it was said to be on the way. Ontrac is a garbage company that needs to be out out of business. read more

Every time I order from Nordstrom, and the package is delivered by OnTrac, I NEVER get it. I work from home yet I get an email every time saying "package delivered" granted I get a refund from Nordstrom every time, but I want what I ordered. By the time I get my refund, the item I originally ordered is sold out. Today I finally made a complaint with corporate and made a driver complaint. I got an email that my package was delivered but when customer service tracked the package/looked at the GPS the driver never came to my location. So disappointing. read more

I was looking for zero stars, but you guessed it! First these clowns said the delivery would be late then they apparently delivered it even though I was standing out in front of my house waiting for the truck to arrive. The delivery confirmation said it was in fact delivered to my porch, even though it was a 70 pound package, the size of a casket, my home cameras do not show anyone approaching my house. If you find out that this company, it will be delivering your freight. Please change your mind immediately. Cancel your order and find a different vendor. Home Depot uses this place so be very careful if you order from Home Depot. read more

I used to process shipping through OnTrac 10 years ago, and (for the most part) they were pretty decent. Unfortunately, much has changed in that time. The corporate office is well-intentioned, but very out of touch with the warehouses. They hire unqualified drivers who literally just throw packages over your fence. Despite such complicated instructions as "please deliver to front porch." This has happened 14 times. Fourteen. Tell me that's not intentional. Some of which included damaged boxes from the impact of being thrown. But the true failure is in the lies and deceit from the warehouse managers. I requested a call-back from the local manager. When I never heard back, I followed up with corporate who told me they already closed the ticket. She told me, the manager had already called and left a message. Both were complete lies. No missed calls, no voicemail. I really don't like leaving negative reviews, but I also don't like being lied to. I asked for the local number again, and called and left a message. One last chance to get this squared away. Of course, they never called back. They're just super unprofessional and incompetent. It's only a matter of time before this dumpster fire of an organization goes under. read more

The worst delivery company. Does not respond or update delivery status. Pkg. in a holding area an hour from my home and still no updates. The merchant has been contacted to not use this carrier bad for their business that affects customers. read more

WORST COMPANY EVER!!! If I could give ZERO stars I certainly would. This is my first and LAST time ever using this company. I will GLADLY pay more money just so I don't have to use this company ever again in my life. They are holding my packages hostage at their facility. I have called multiple times to offer my assistance. Whether it's me coming to pick it up or even go back there and find it myself. It's been sitting at this location for more than 10 DAYS! I kept calling them each day my package keeps getting delayed to ask them if my packages is available for pick up. But my request kept getting ignore day after day. I urge everyone to skip this company! If you need your Christmas present delivered on time, this is NOT the delivery service for you. Please do yourself a favor and request UPS or any other delivery service. Skip On Trac at all cost! read more

Great customer service General Manager went above and beyond to assist with a package. He was on his way out and he went to see if the package was still in the warehouse that had an address issue. read more

I hate leaving bad reviews, try and resolve any conflicts or issues with the person directly and believe in 2nd chances, but..... I have ordered items from Free People and each time I do, and they use ONTRAC instead of another carrier, THERE IS ALWAYS A PROBLEM! Most recently, I ordered a very expensive item that was shipped from the Reno Nevada Free People location. When I saw the carrier was Ontrac I was fearful I would not receive my item in time for the birthday gift for my mom. We are committed to ensuring each celebration is an amazing one since her diagnosis of pancreatic cancer (which is fatal). The notification from Free People and Ontrac said it would be delivered 1/10. Then, then it said 1/11. On 1/11, it said there was a "delay" but had no indication of where the package was. The Free People website said Ontrac said the package was going to be delivered 1/11 and was in Benicia. So i thought, I can just call Benicia and drive 45 minutes to pick it up to ensure my mom gets the item she has been wanting for weeks! I can and was immediately placed on robot answer, unable to reach a human! I called back and began to press random buttons and finally reached someone who told me they would transfer me to customer service. I was then placed on hold, then someone picked up and hung up! I called back, pressed random numbers and finally another human answered. I was told that they did not know where the package was and that they would look into it because the last scan was Reno, not Benicia, and the last scan was 1/10!!!!! They said that they did not know why Free People's website would say, picked up in reno, lady scan benicia (although I am positive Free People got their info from ONTRAC and did not magically obtain their update from the courier gods!) They said I needed to wait and call back again to see if there was an update because they could not assure me where my package actually was. I would not be so upset if this was for me, but the fact that it is for my mom, something she wanted so dearly and we do not know how many more, if any birthdays she will have is unacceptable. Ontrac has previously been the carrier on other packages from Free People Reno Nevada and they have previously 1) lost my packages on two occassions; 2) lied and said it was delivered pn another occasion ( we have cameras and on that occasion THERE WERE NO DELIVERIES FROM ONTRAC OR ANYONE ELSE the day they said it was delivered; 3) and on another occasion, they said they "delivered my package to the porch" but when I got home, it had been thrown onto my neighbors garage entrance (and yes we have video of the driver in his truck, not getting out and just throwing the package onto my neighbors garage driveway!!!) luckily, I live in safe, gated community, have awesome neighbors and have cameras- so no one is stealing my alleged Ontrac deliveries, you can't make this stuff up...smh!!!! That said, I have 0 expectation that this item will ever be delivered, have 0 expectation that Ontrac will even care enough to look into it and 0 expectation that they will call me back in any effort to resolve this. Ontrac needs to do better. I have already reached out to Free People and expressed my frustration with Ontrac and hope that the Reno location will employ the services of either UPS, FedEx or USPS because I have NEVER had a good experience with Ontrac. The worst part of all is that my mom will not receive the item she most wanted for weeks, the item is no longer in stock and I have no way to make this right for her! I know Ontrac is a huge business and I am just one person, but the people you deliver to are real, honest and hardworking and delivery of their packages mean a lot to them. They should matter to you! Your service should be important enough, that you care about ensuring their items make it to them! If nothing else, treat us the way you would want a carrier to treat you or your loved ones. Like I said, I am sure this will fall on deaf ears...but I needed to let others and Ontrac know, people are being affected because of Ontrac's exceptionally poor service and lack of attention to customer concerns! Thanks Ontrac, way to go!!!!! read more

They'll delay, delay, and keep delaying your shipment. Then they'll post that it was delivered on your front door when they've already delayed it past 10 days. Nobody will get back to you if you try to contact them. They wont tell you if there's a pick up option, this place is not reliable at all. Might as well consider it a loss if you're using this company. read more

OnTrac - Couriers & Delivery Services Near Me - Benicia, California

THE WORST delivery company I have ever dealt with. Shame on Nordstrom for using them. 4 delivery attempts made (or so they claim) and the driver hasn't rang an intercom or my cell even once. You'd think it's a common sense to ring apartment number which is right there on the label to get into the building but I guess it's too much to figure it out. read more

Where the heck is my package. Ontrac said it was delayed since Wednesday. I have called 3 times. They have request for Information and an update each time. With no luck. Even when I call. Nobody can give me an update. This is the "concord" facility that is in benicia. So frustrating! UPDATE: I have not gotten any update all weekend. I called today. For them to tell me that the ontrac warehouse is missing my package. How convenient. They had it labeled as missing since Friday so when I called they knew it was missing but they didn't inform me at all. if I could give this company is zero stars a would. read more

Many times, my packages have shown "delivered" in my notifications, but packages have gone MIA! Unreliable. Is there a 0.1 Star equivalent cos I'm seriously annoyed. read more

This company dumped a number of boxes at the end of our road including one of mine. There were boxes with different streets than ours so the delivery person just dumped them all. Fortunately our neighbor who takes walks found all the boxes and picked them up. They brought ours to our porch. This is the worst delivery company and have numerous issues in the past with this company. No one should use them. read more

I have specific instructions where my packages are to be left, this is even printed on the address label and OnTrac repeatedly does NOT follow these instructions and leaves the package at my front door, ironically right by a sign that also has the delivery instructions! I continually call customer service to file a complaint and they say they will send it to the delivery facility which is in Benicia and ask if I want to receive a call from them, which I do, but never receive one! OnTrac is the only delivery company that does NOT follow delivery instructions. read more

OnTrac - Couriers & Delivery Services Near Me - Benicia, California

ZERO stars! Absolutely the sorriest excuse for a shipping service I've ever encountered. After saying that pkg was refused @2 different addresses in 2 different cities at the same time on the same day, which was a flat out lie, I was given excuse after excuse for their lack of customer service. You can't speak with any human, could only text, refused to give any numbers to local office. I was then told to buy my items somewhere else when they couldn't tell me what happened to my pkg. 1 1/2 hours of my life I can never get back. In a nutshell, F@#K THIS COMPANY!! read more

would give negative start if I could. THE WORST DELIVERY SERVICE EVER!!!!! I would guess the have drivers who steal the packages, then mark as delivered. I read more

the delivery driver from benecia ca location did not deliver my tv also didn't show proof of del and the company don't have a live person t contact. I got a message saying del but nothing was delivered I was home no knock at the door I was waiting tracking the driver I came out 4 mins after the message no tv was delivered read more

My package was supposed to arrive Wednesday, Ontrac said my package arrived at Hayward/Fremont Tuesday evening Wednesday morning, I thought, "ok it's only about an hour drive from my home, so it should arrive today." Then it was delayed. I figured ok that's fine. All-day today nothing happened and then all of a sudden it said the package is being held at Concord/Benicia and they are attempting to contact the shipper(Best Buy) for further instructions. It was a 70lb printer, was it dropped? Did they break it? I'm pissed off and planning to file a complaint with the BBB like others have. Honestly what the hell is going on. UPDATE 4/14/21 Package still hasn't shown up, I found out they never contacted Best Buy and the reason they haven't delivered is because they don't think my address is real! I do live in a new community but it's been around since May last year and I've had deliveries from all the other shipping companies. I talked to a rep on Monday and had to give him literal directions to pass on to the delivery team and still no package. So I filed an official complaint with the BBB and also contacted Best Buy for resolution. This business is a joke. I hope one day they fix theirissues and get better but that's unlikely. read more

OnTrac - Delayed so many times without telling me why, I had to dig for the answer. - Couriers & Delivery Services Near Me - Benicia, California

My package was to be delivered 08/02 by the end of day. Delivery date has changed daily since then (5xs) I have been sitting at home this whole time from 9am to 9pm so the package won't get taken from my porch.I haven't been able to get anything else done. I needed this package before Saturday because it's the ladder to get in my pool, now my Grandson and his friends can't get in the pool for his "end of summer/birthday pool party" YOU PEOPLE HAVE RUINED IT I AM NOT A HAPPY CAMPER RIGHT NOW!!!! Worst shipping company ever! Finally my package arrived and the delivery guy leans the package up against my screen door so I have to call my neighbor to help me get out my front door! Who does that?! Lucky there wasn't a fire! read more

My package was through gilt and god knows why they would ever use such an unreliable service provider to deliver their items. I was told my package was delivered, although not at the address that was provided but to some area in benecia AND concord. Just dropped off the front door. . It's been since the 17th of July since it said it was delivered. Just dropped off the front door . I've emailed the customer service and they're absolutely no help and told me to talk to the vendor as if they have any clue where it would be considering they shipped it to ontrac? The first email I got was them stating they had an error in their transmission and didn't receive an address and all of a sudden the second email is like, oh no we delivered good luck locating your package! Pretty sure they're just stealing packages. read more

OnTrac is the worst delivery company. I've never had an issue with any other delivery company. Over a year ago, Ontrac claimed to deliver a package to my door at 9pm. I never received it, so I called their customer service & I was told they would send the driver out to the delivery location to locate the package, and they'd give me a call back in 48 hours once the investigation was complete (a joke). They never followed up. Last week, they claimed to deliver another package. I contacted Ontrac again... I told them nothing was delivered and I have a camera on my door. Ontrac said they'd do the same investigation. I called them again because they never contacted me, and they claimed they sent the driver out, but the driver couldn't find the package. Hmmm, not on my camera... no one came out. This delivery company is a fraud... & they claimed I signed at delivery lol smh... The manager was no help & she had an attitude read more

I really wish I could leave 0 stars. This is the WORST shipping company I have dealt with so far. I ordered a Mac book pro from BestBuy that was supposed to arrive 2 day's after my purchase. I have now been waiting for 4 days. I called into customer service by the 2nd day of not receiving my package and was promised (literally promised) that my order would arrive in 2 day's from then. It's now the day I should be receiving my package and...nothing, no package. I call customer service AGAIN only this time they advise me my package is missing. They do not give me any options except to call BestBuy and have them try to resolve the issue. At this point I don't know what to do, they are not helpful at all and are completely unreliable. Hands down the worst experience I have ever had with a company!! If you can avoid OnTrac shipping PLEASE DO!! read more

Dealing with Onrac is surreal. It is beyond common sense, logic, anything. First of all they love to send messages Unable to deliver regardless if the person is at home or not. They don't have physical locations to pick up. But the true cherry on top that was the driver who called me (after fighting with support) telling me he is downstairs. I dressed up in a second. Run down knowing how they work. And he was gone. After a minute maybe I received the message Unable to deliver. I was loosing my shit with support. The next day the same person with the same number came again. Now he was kind enough not to run away and gave me my shit. How the fuck it is even possible? And as I know I am not alone at all. And they made a system not be able to contact with management. Only physical address. They need to add pigeon mail to their services to make their image full. It is more reliable to send anything anywhere in the world than within USA with Ontrac. read more

how is this place still in busines? I ordered 2 things from Best Buy yesterday both of the items arrive at Benicia on trac at the same time but only one item got delivered today. I took the day off to make sure I was home I have to take another day off tomorrow because why? because they forgot my other package and so awh it's ok we will just deliver it tomorrow? wtf come on how hard is it to make sure all packages are on the truck? I am absolutely going to extra mile on this one to make sure corporate on trac and corporate Best Buy know about this beyond irritate. read more

Delivery man, Asian in his 20's, came to my door rude, inpatient, disrespectful, yanked packed from my hand after he rudely handed it to me. I had to yank my package from him. He used profanity at my front door during delivery and has he left. Worst experience EVER!! read more

This is the worst company ever!!! I've been waiting for my package a week! And they held it in their facilities in Benicia! I've contacted them many times and submitted inquiries updating my address!! And now I contacted them again asking when are they going to deliver my package! And they tell me that they don't know, that they are going to escalate my request to update my address!!! They don't have a timeframe of when my address is going to get UPDATED!!!! Not even when am going to get my shipment but when my address is going to get UPDATED!!! I said I could just go and pick it up in Benicia! And they go like, we are not allowing anyone to come pick up at our facilities. They suck, I swear. I am going to have to contact Home Depot to either ship it with other company or refund my freaking money. They are the most useless company ever. Please do not even try giving them a chance! They just entirely suck !!! read more

I have had 3 meal kit boxes never delivered in the last 6 weeks. I'm assuming those are taken by the driver since my security cameras haven't shown any attempted deliveries. When the do deliver, they never deliver it to my front door, where it is secure. They go to my garage door, where it can easily be RUN OVER and it's not secure area. Every other service: Fedex, AxelHire, USPS, UPS, and Amazon manage to deliver things to my front door. OnTrac does not. They don't give a f***. I have tried making complaints to actually get my deliveries but they don't address the problem. No call backs and they cannot manage to save the info I give them. Avoid. EDIT: Hey Jacob, I have already given tracking numbers and called in multiple times. It doesn't seem like the OnTrac organization is able to address it since the problems keep happening and I never get a callback. read more

If I could give zero stars I would. WORST I MEAN WORST DELIVERY SERVICE EVER. Ordered a Jersey from NFL shop and paid for 2 business days, but hasn't came yet as I'm writing this. The tracker on their website says it will come by the end of the day but hasn't! It got delayed 4 times!!! Iam frustrated and will never trust this service again!! Screw this service! Edit:They gave me a replacement since the item was lost. read more

I wish OnTrac would go out of business already, or at the very least, companies stop using their delivery service. I've had nothing but problems with OnTrac. Always placing packages at the worst spots (on driveways, out in the open), not delivering packages at all while claiming that they did or claiming its delivered only to get it hours later. Their customer support is a joke! No help at all, and they take absolutely no accountability for lost packages. I've complained multiple times about how my packages were being delivered. They really don't care. OnTrac, you need to do better and hold your delivery drivers accountable! read more

They don't even answer their phones. I called over 12 times. They would cancel the ship date and say "end of the day" for the next day. I got my order 3 days after the promised time. Smh. read more

OnTrac - Couriers & Delivery Services Near Me - Benicia, California

Dumb delivery service that can't get anything right. I ordered a grill from Home Depot and had a OnTrac tracking number estimating it would be delivered the next day. IT'S BEEN 8 DAYS SINCE AND IT STILL HASN'T SHOWN UP. The website keeps saying it will be delivered the next day but just updates to "an event has delayed delivery" when it doesn't show up. It doesn't even tell me what the event is. Emailed once and called customer service twice. No change with the only advice to "talk to home depot" (and of course, home depot says talk to ontrac). If I ever see ontrac shipping anything to me again, I'm canceling the order and running away as fast as I can. read more

OnTrac has the worst customer service I have ever experienced in a deliver company. First my package wasn't delivered because no one was home which I understand but I gave instructions to leave the package at my door to which they said was fine but the next day they said they had the wrong address. My neighbor seen them at my door prior to them claiming my address was wrong so I'm confused as to why they can't deliver my package. Also there website doesn't update with anything it just says the same things even after contacting customer service. Last thing is you cannot call them they only have text options which is terrible read more

Worst delivery company ever. I have no idea how they stay in business when they only have one job (delivering packages) and they can't even do that. Packages get held in the warehouse for days without any reason. You call them and nobody has any idea what's going on. They repeatedly show up at my work after everybody has left for the night. I'm seriously to the point where I'm not going to do business with any company that uses OnTrac. There's no point if my packages don't show up anyway. read more