This gorgeous new Bronson building is FANTASTIC! When I went in for genetic counseling, I didn't go…read moremuch further than the check-in and a conference room on the first floor. That is what I will be talking about here. First: PARKING. THANK YOU, Bronson, for having enough handicap spots when I went. They are all right in front, with flat areas and no curbs. I appreciate this. Second: check-in. The staff member was friendly, polite, and quite helpful. She made sure that everyone was completely masked (not an easy task nowadays, although one would hope easier in a hospital). Third: genetic counseling. I hadn't known what to expect, but was a bit worried because of family cancer history. What I got was a complete science lesson, and SO Much compassion and empathy from my genetic counselor, Cynthia Murray. She spent over 90 minutes with me, going through each section we needed to cover, and, with kindness and grace, answered all of my questions. I came in worried and a bit stressed, and left calm and feeling like I could do this. Isn't that what we want, from a medical appointment? She made it perfect (thank you!).

I have been a patient at the Bronson Cancer Center for a little over 4 months now. My Oncologist is…read moreDr. Natasha Dhawan. She has been absolutely wonderful. She is kind, compassionate and she listens! She remembers details of my personal life and always shows an interest in my family and what we have been up to. She is people oriented, while at the same time she navigates my cancer treatment and makes difficult decisions about my treatment. She has gone above and beyond in caring for me, even seeing me for a concern I had after a treatment when I didn't even have an appointment! My husband and I just love her and we couldn't be happier to have been placed in her care.

The doctors here are great, and the front desk staff is good…read more and dr Horton is a good dr

The doctors here are great, and the front desk staff is usually pretty rude. Jill (who was not…read morewearing a mask even though we are at high risk and there are signs on their own doors requiring them) was exceptionally rude. I was not 15 minutes early for the appointment because the trees block the sign for the building and it's really hard to see the building. It's on a one way street, so it's not as if you can easily turn around and go back, and I had to drive around the block to get in the driveway. The actual check-in took 2 min and then I had to wait another 10 minutes, so why the rush?

Dr. Henry is the best doctor in town. There are waits at times because he gives each patient as…read moremuch time and attention as needed. I never feel rushed and he always answers all of my questions.

I have been going here for several years and unfortunately the service has become so bad I'm having…read moreto find a new family doctor. Originally the wait time was around 30 minutes which was annoying, but not horrible. Over the last couple years the wait time has become worse and worse to the point where I've been waiting over an hour on average. My wait today was one and a half hours and when I finally saw the doctor she rushed through my appointment in a few minutes to get me out the door. Hopefully their service will start to affect the amount of clients they have and they will start to have time for their patients.

Typically, I do not write reviews for my physicians, but Visiting Physicians Association (VPA) are…read moreamazing. They are the family doctors that all other family doctors dream of being. As their name suggests, they are a group of physicians who make house calls and it is wonderful, especially when you are really sick. I have a terrible immune system, so the very last thing I want to do every month when I need to see my family doctor is go to my family doctor's office and expose myself to every single germ in their office, especially during flu season. My family doctor comes to my house where I don't need to think about extra germs. Recently I was really sick and needed extra care, including chest x-rays and everything I needed came to me. VPA made it happen. I had a chest x-ray while sitting on my sofa in my living room. With my old family physician, I would have needed to bundle up, have my husband take time off work, go to the hospital and expose myself to more germs while taking time away from resting. VPA is not the doctor for everyone, obviously, but for those special patients who do need that extra care, there is nothing like seeing that little white car pull up in your driveway.

I don't usually leave reviews, but my experience at Oak Lawn Express Care was honestly really…read moreuncomfortable and concerning. When I arrived, I was the only patient there, yet everything still felt extremely disorganized and slow. What stood out the most was how confusing the check-in process was. The front desk staff asked me to spell very simple words (like "circle"), and there seemed to be a lot of confusion over basic information. It made the whole interaction feel awkward and unprofessional, and it actually heightened my anxiety to the point where I started stuttering while trying to answer questions. When I was finally seen, the experience didn't improve much. The nurse practitioner seemed genuinely confused about my medication allergies. Even after I clearly explained my reactions and history, she still appeared unsure and kind of just blanked out instead of addressing it confidently. That was honestly the most concerning part, because I didn't feel safe or reassured discussing my health. Overall, the experience felt disorganized, uncomfortable, and lacking in clear communication. I understand that mistakes happen, but in a healthcare setting, especially when discussing allergies and medical history, there needs to be more confidence, clarity, and professionalism. I left feeling more anxious than when I walked in, which shouldn't be the case after a medical visit.

My husband was very impressed with his care from beginning to end…read more His wait time was 5 minutes and he was seen by Dr. Jeff Lee who was professional and quickly diagnosed his condition. Prescription was waiting for him when he went to the pharmacy.

Simply the best primary care I have ever received in my life. Kerri Heerspink is both an intuitive,…read morecaring health services provider, but a great person with whom to discuss your health. The facilty has excellent hours - 7 AM to 6 PM - beautiful grounds, and a large, extremely convenient, accessible lot. I reside on the other side of the state now and make the two hour drive to Battle Creek because I'm sold on Kerri and Bogess Health Park for my needs. 10 out of 10! Five PLUS stars.

Dr. Bogan is an amazing Physician but what I have experienced with medication authorizations is…read morecriminal. I can't even imagine how many patients don't know how to navigate the insurance company and have been denied their needed medication because of incomplete forms being submitted. I have spoken with Rebecca the office manager who is very rude and Barb the medical assistant is allowed to submit forms to the insurance company, illegible and wrong. Once again Dr. Bogan always tries to fix the situation, but the staff should not be working in healthcare. Today, I will speak with a Lawyer and file charges against them because, why am I being targeted? Is it because of the color of my skin or it because of my weight. I am a nurse myself and I am appalled by the experience and lack of compassion. I had a meeting with the office Manager Rebecca and Barb, and this problem still continues. The insurance has faxed the authorization and all my colleagues who are on Zepbound have not experienced this.

I had two procedures: filling and root canal repair today. I suffer from dental procedures…read moreanxiety. The team took every step to alleviate my stress. I am very impressed at the expertise that revolves around patient satisfaction.

Called this afternoon to schedule a routine visit--- spoke with a lady named Sarah who was not…read morepleasant and was extremely rude. She gave me a couple dates-- first one was next week. We went back and forth a couple times and she kinda said that they are booking out until April of next year and they just have a couple holes. I said I am off most Mondays and then she said the next available Monday isn't until January 15th--- as I am looking through my calendar I express I really was hoping for something before the end of the year. Before I could even finish to ask if they have a waitlist she informs me that I was due for my checkup in December of 2016 and I've waited awhile. Ok? Haha she said yup. You waited awhile. I have a 6 mo old and a 2 year old. Haha my teeth weren't my first priority. Just bad business etiquette. I was also calling to schedule my sons first (just turned 2 years old) apt... but wasn't even able to get to that point. Looks like my husband and I will be changing practices and my son will be getting established at a more friendly practice. Wasn't asking for the moon just some courtesy. I would like to add that the previous time I was there my dental hygienist was very nice and made me feel comfortable and did an awesome job!

As always, received great service and care. Had a procedure scheduled the day after my first…read morescheduled appointment. They were able to merge the two appointments into a one-time visit. Since it's 70 degrees and sunny (in late February!) was able to spend more time outdoors in the sun. A big deal since it's supposed to snow tomorrow!!

Ok so I have been coming to this dentist for years and love it. They are clean, courteous, always…read moreup on the latest technology. However I always come on Thursday. Today I had to make a special stop on Monday for a make up appointment. On Mon, We'd, and Friday you can have the most incredible snuggly pug named Clark sit on your lap during your appointment and offer comfort. In fact I don't even need them to be a dentist anymore. If I could sit in the chair, listen to an playlist, sucking gas and petting this puppers it might be as close to heaven as you can find in this bleak and fading world. This dentist is a freaking revolutionary. The game is changed.