I Would Give Zero Stars If I Could -- Beware…read more
This property manager handled my property for over four years, and I regret not paying closer attention. While I was caring for my sick family member, she'd smooth things over whenever something went wrong -- which was almost every month -- by reversing her management fee or covering a handyman bill. I mistook that for good service, but it was really a way to keep me from noticing the deeper issues.
She was often over 30 days late with rent payments and once missed three full months entirely, always with a new excuse -- wrong routing number, vacation, etc.
After hiring a new professional property manager, I learned she never met the tenant, or did a walk through, ignored maintenance and safety updates, and was completely hands-off. She left the lockbox on the door with the new tenant there. My tenant said she'd been trying to reach her for weeks without a response.
She manages over 250 properties, and I know I'm not the only unlucky one who didn't receive the standards of a true professional. She'll likely respond to this review with another excuse or a lack of accountability, pointing to her many "happy clients." Be careful -- I was one of them too, until I saw how deeply manipulative and neglectful her management really was.