These guys are the best bought a couple bikes from them and gear there always helpful and great…read moreattitudes Thanks always keep up the great work!!!!Diana

Don't throw away your old bikes. Bring them here, where they will be refurbished for sale or…read moredonation.

2 for 2, I've gotten poor attitude when I visit this store. Every question seems like a burden. If…read moreyou don't like helping people, don't work in the front of house. I won't be back.

5 Stars - Amazing Service!…read more I came into Tacoma Bike to pick up some new tubes and a shifter cable for my bike. After checking it out, the tech let me know I actually needed a new derailleur. I asked if there was any chance they could install it that same day since I was hoping to ride with my wife the next day. Even though they were just minutes from closing and had other bikes to finish, the tech went above and beyond--he stayed a few minutes late to swap out the derailleur for me since it was a quick job. As a new rider, I really appreciated the extra help and kindness. Huge thanks to the team at Tacoma Bike for taking care of me. I'll definitely be back!

Typical misogynistic bike shop TLDR: Performed adjustments without my permission, didn't even…read moreperform the service I asked for, then spoke to me condescendingly as if I don't know what a bike is. I went in to get my derailleur adjusted for some ghost shifting issues and to bleed my breaks since it had been a few years and I noticed that my rear breaks were feeling spongy and were taking a while to engage. I have a hardtail mountain bike that I like taking out on trails, so I did not want to be dependent upon my front breaks. I was told that they would take a look at my bike and then text me a quote for how much the service would cost before they did any adjustments. They did not text me a quote for service, but instead went ahead and made the adjustments without my permission. When I went to pick up my bike, I was ignored while they helped the men who walked in well after me. When I was finally able to get my bike, I was told that my breads did not need to bleed since they felt "solid" and just needed a little extra pull on the lever. I was then condescendingly told about my front breaks, and to "use this one when you're going downhill too fast and feel scared". Rode my bike around a bit, and the issue with my derailleur is not fixed. This shop is a waste of time and money.

Bottom line: great small business bike shop that has everything you need; from new road/trail bikes…read moreto accessories (chains, helmets, air pumps, attire, etc.). The customer service was also top notch and very welcoming and fast. If you need anything with regards to bikes- make sure you patron this establishment. I definitely will. Venue: it's clean, well appointed, and ergonomic. The only part that may be frustrating is the parking lot where you'll have to compete with the local coffee stand. To me, a minor distraction. The venue was relatively easy to find with Apple/Google Maps. Customer service: fast, knowledgeable, and courteous. It's everything you would want in a business. They want your business and they know how to delivers Service: it was relatively quick for a bike fix (tire). They have all the parts and a back area to work on it. I recommend you calling them prior to visiting for any specific need.

Update: I inherited a new-to-me older bike and I was met with pleasant experiences on my second…read moretime here! I had such a hard time with this bike at home and I was worried about how much it might cost to fix up all these problems in my bike. Luckily Chris was there to help explain everything to me. I am extremely happy about how transparent he was and accommodating to everything I needed done. I thought this was like dropping off a car for a few days, but he addressed all of my concerns in what seemed to be like 15 minutes while answering a handful of phone calls at the same time! This guy is talented and should absolutely be recognized!! I will be doing all my bike stuff in this shop from here on out!! Oh also, I saw they had a basket of training wheels! I was looking for some and settled for some bad generic ones. Having the tools AND the advice here would've saved me much time and money so please consider these professionals for your bikes!! Original review: Super friendly family! Ric Was extremely helpful and very accommodating! I love seeing a variety of bikes inside as well as parts hanging on the wall. Extremely fair pricing! I'm surprised to see how many people know about this store after talking about them here and there. Great people!

Dropped off Dirtbike tires to get swapped call the day after and they told me they don't work on…read morethem and never called me back saying that even tho they said they do and swapped the tube and the tire and popped the tube will never bring anything to them

I made the move to Cannondale after disappointment with another bike company. Andrew placed the…read moreorder for the bike I wanted and I told him there was no rush. Eight days later, Kimarie called to say they had a brand new bike ready for me. I was treated like a person and not a number. They took the time to properly set up the bike and answer my questions. Not only did I get a new bike, I got the assurance that they will be there if I need anything down the road. Supporting local bike shops is important, and Northwest Tri & Bike earned my business. 05 June 2026 Andrew runs a shop with customer service second to none. Please support small businesses.

Very welcoming and friendly staff...took my bicycle for repairs and service.was expecting to take…read moreseveral days or the next day.but they did it in record time.same day service. That was amazing and excellent service.Bravo Team!!!

These guys are great and carry a nice selection of Ebikes of all sorts of varieties. I've been…read moreriding my Easymotion Rebel Cross for 3 months to work and back everyday (800+ miles baby!!!) I recently had some chain skipping issues and Wattzup stepped up to fix the issue in less than 15 minutes. I highly recommend checking this shop out! Support this local business!

They have good selection and know their stuff. You can test ride and learn a ton here.read more

I bought a new electric bike, which I love, love, love. Unfortunately, on the second ride I noticed…read morethat the wires to the back light had come undone. I was close to Trek and not remotely close to where I bought the bike, and really hoped they could help me so that I could get the bike back on the bike rack and ride the trail I had been heading for that day when I noticed the dangling wires. I was ready to pay for the work; but not only did they fix it right there and then, they didn't charge me. I now have a new bike AND a new favorite bike shop for my maintenance needs! Yay Trek UP!

Great product knowledge and customer service . No problems…read morewhatsoever. They had what I needed and answered my questions.

so much fun. asha was so helpful. my grandchildren had a blast. the bikes were so fun to driveread more

So beautiful!. Surreys are great for family fun together. Charlotte and everyone in customer was…read moresuper helpful.

I've known Joey for a few years now and super grateful he's my "bike mechanic on retainer"! I had…read morean issue this week with my bike making some undetermined noise in the back, and I knew Joey would be able to fix it quickly! When I rolled my bike in to him today, he surpassed my expectations! Joey is a fast mechanic, very thorough and extremely reasonable. If you haven't tried Indigenous Wheels yet, do yourself and your bike a favor and check it out! I'll be ordering at least one new wheel later this year yet Joey did what he could today to extend the life of my current set. Thanks for keeping me on the road!

I walked into this small shop and they didn't say hello. I think they must be sort of…read morebuild-a-bike-frame nerds. Pretty funny they didn't recognize me as the same species but then I'm nearly old enough to be their grandma. Cool vibe with the elderly exhausted pittie on the dog bed in the entrance. If they would've acknowledged me it could have been an interesting convo- instead, I walked out and headed to Defiance to see Chris. He's convivial and he speaks my language.

On time, reasonably priced, courteous, clear explanations, highly professional. Definitely 5-Star…read morebusiness. Certainly will get more of my business.

told him i couldn't get the back of my e scooter off because the screws are messed up then he said…read moresorry i think im gonna pass on this job after having me wait two days just for him to say this waist of my time and day