2 for 2, I've gotten poor attitude when I visit this store. Every question seems like a burden. If…read moreyou don't like helping people, don't work in the front of house. I won't be back.

5 Stars - Amazing Service!…read more I came into Tacoma Bike to pick up some new tubes and a shifter cable for my bike. After checking it out, the tech let me know I actually needed a new derailleur. I asked if there was any chance they could install it that same day since I was hoping to ride with my wife the next day. Even though they were just minutes from closing and had other bikes to finish, the tech went above and beyond--he stayed a few minutes late to swap out the derailleur for me since it was a quick job. As a new rider, I really appreciated the extra help and kindness. Huge thanks to the team at Tacoma Bike for taking care of me. I'll definitely be back!

Typical misogynistic bike shop TLDR: Performed adjustments without my permission, didn't even…read moreperform the service I asked for, then spoke to me condescendingly as if I don't know what a bike is. I went in to get my derailleur adjusted for some ghost shifting issues and to bleed my breaks since it had been a few years and I noticed that my rear breaks were feeling spongy and were taking a while to engage. I have a hardtail mountain bike that I like taking out on trails, so I did not want to be dependent upon my front breaks. I was told that they would take a look at my bike and then text me a quote for how much the service would cost before they did any adjustments. They did not text me a quote for service, but instead went ahead and made the adjustments without my permission. When I went to pick up my bike, I was ignored while they helped the men who walked in well after me. When I was finally able to get my bike, I was told that my breads did not need to bleed since they felt "solid" and just needed a little extra pull on the lever. I was then condescendingly told about my front breaks, and to "use this one when you're going downhill too fast and feel scared". Rode my bike around a bit, and the issue with my derailleur is not fixed. This shop is a waste of time and money.

Bottom line: great small business bike shop that has everything you need; from new road/trail bikes…read moreto accessories (chains, helmets, air pumps, attire, etc.). The customer service was also top notch and very welcoming and fast. If you need anything with regards to bikes- make sure you patron this establishment. I definitely will. Venue: it's clean, well appointed, and ergonomic. The only part that may be frustrating is the parking lot where you'll have to compete with the local coffee stand. To me, a minor distraction. The venue was relatively easy to find with Apple/Google Maps. Customer service: fast, knowledgeable, and courteous. It's everything you would want in a business. They want your business and they know how to delivers Service: it was relatively quick for a bike fix (tire). They have all the parts and a back area to work on it. I recommend you calling them prior to visiting for any specific need.

Just needed a simple trainer wheels for my son without paying for shipping and this location has it…read moreall from trainer wheels to bike stationery parts for home work outs but this shop owner is amazing definitely will be back for some help with my bike needs and recommend this place for bike services to anyone who is looking

These guys rock. The owner, Ric, offers superior service and always makes things 'right'…read more Buy a new bike = free tunes for life You can't beat that. Both my mtb and road bikes were purchased there and I couldn't be happier.

I made the move to Cannondale after disappointment with another bike company. Andrew placed the…read moreorder for the bike I wanted and I told him there was no rush. Eight days later, Kimarie called to say they had a brand new bike ready for me. I was treated like a person and not a number. They took the time to properly set up the bike and answer my questions. Not only did I get a new bike, I got the assurance that they will be there if I need anything down the road. Supporting local bike shops is important, and Northwest Tri & Bike earned my business. 05 June 2026 Andrew runs a shop with customer service second to none. Please support small businesses.

Very welcoming and friendly staff...took my bicycle for repairs and service.was expecting to take…read moreseveral days or the next day.but they did it in record time.same day service. That was amazing and excellent service.Bravo Team!!!

These guys are great and carry a nice selection of Ebikes of all sorts of varieties. I've been…read moreriding my Easymotion Rebel Cross for 3 months to work and back everyday (800+ miles baby!!!) I recently had some chain skipping issues and Wattzup stepped up to fix the issue in less than 15 minutes. I highly recommend checking this shop out! Support this local business!

They have good selection and know their stuff. You can test ride and learn a ton here.read more

I bought a new electric bike, which I love, love, love. Unfortunately, on the second ride I noticed…read morethat the wires to the back light had come undone. I was close to Trek and not remotely close to where I bought the bike, and really hoped they could help me so that I could get the bike back on the bike rack and ride the trail I had been heading for that day when I noticed the dangling wires. I was ready to pay for the work; but not only did they fix it right there and then, they didn't charge me. I now have a new bike AND a new favorite bike shop for my maintenance needs! Yay Trek UP!

I highly recommend this Trek Bicycle location. I purchased a bike here, but there was a wait for…read morethe shipment to arrive. I ended up contacting them just to check on the status and they upgraded my bike to the newest model without any additional charge. Later on I realized I needed to size down so I returned the bike and got a different size. During this entire process the customer service has been understanding and amazing. If you are in the market for a bike this is a shop I would recommend checking out. I never felt pressured by the employees either into purchasing a bike. I visited a few times before finally purchasing also. Thanks Trek!

First- good weather fun activity however, when inquiring about the route and if we could go a…read morecertain area that we should have been allowed to according to the map, a presumably newer employee said the map must be outdated and just go back and forth. Disappointed, we finished the limited route and asked a second employee when returning the bike and she said yes we could go on that route when it stated no bikes beyond that point she stated it meant you cant go to the left-when asked if there was anything she could do about our experience she said there was nothing she could do even though we paid for a full experience and got half .

it was fun. We had plenty of time to explore the area. Kid friendly experience. Charlotte was…read morereally helpful

I've known Joey for a few years now and super grateful he's my "bike mechanic on retainer"! I had…read morean issue this week with my bike making some undetermined noise in the back, and I knew Joey would be able to fix it quickly! When I rolled my bike in to him today, he surpassed my expectations! Joey is a fast mechanic, very thorough and extremely reasonable. If you haven't tried Indigenous Wheels yet, do yourself and your bike a favor and check it out! I'll be ordering at least one new wheel later this year yet Joey did what he could today to extend the life of my current set. Thanks for keeping me on the road!

I walked into this small shop and they didn't say hello. I think they must be sort of…read morebuild-a-bike-frame nerds. Pretty funny they didn't recognize me as the same species but then I'm nearly old enough to be their grandma. Cool vibe with the elderly exhausted pittie on the dog bed in the entrance. If they would've acknowledged me it could have been an interesting convo- instead, I walked out and headed to Defiance to see Chris. He's convivial and he speaks my language.