Great experience! My first visit at Natural Health Center and after almost two years of tests and…read morebloodwork with a few different dr.'s, Stacy diagnosed a muscular issue within 15-20 mins. She listened to my symptoms, asked smart questions, and quickly identified the problem. Such a relief - Stacy really made my day!

Dr. Hubbard and Dr. Wellwood are THE BEST around. They are the only doctors I've been to who…read moreactually listen to you and do all they can to help. They offer so many types of services for those in pain, you'll definitely leave their office feeling confident and renewed.. and most importantly, heard.

There is no way to pay your bill in person. You will also be the one to have to navigate everything…read morewith your insurance. Every other healthcare bill I've ever had will always just accept your insurance card and then contact your insurance for you and get the information you need. Billing is also only handled through people in a different time zone with bad hours. I was also warned in the office that they stop picking up the phone after 4pm even though the bill says their working hours is 8am-5pm.

This is solely about the constant calls and nothing to do with the care team…read more The constant robotocalls feels like harrassment.I just got one while sleeping on Sunday morning saying something about an appointment. I don't have an appointment. I have a referral to make one in February of next year. There was no action to take, just the robot . On Sunday. When they are closed. The last time I had an appointment they called constantly with reminders. While I was at work, sleeping, on weekends. Not actually calling for information just constant robot reminders. I know there is no other choice here for imaging but this is a real PIA

I have had 3 surgeries there starting 15 years ago. My last surgery at Northwest was in July,…read more2025. The care and communication has fallen off to where I would never return. My pet got better care at our Vet. This IS NOT the best hospital in the area, as they claim. When I tried to get some answers regarding discharge practices and procedures, I was given the run around. When I did get through to someone and asked for a name, I was told they were not at liberty to say. When I asked why I was being forwarded to security I was told, because they Don't Like Your Questions. I got a call from the head of security who threatened to have me arrested if I called again, then hung up on me. You will be better served at another of the many hospitals in the area Coeur d Alene, Spokane Valley or Spokane. I also had 3 surgeries at Kootenai Medical and was given excellent care with all discharge practices clearly explained and followed. Good luck! ​

I previously gave a great review to the hospital. Unfortunately after my wife's recent total knee…read morereplacement I have had to revise my review. They have severe issues with staffing, competence. After her surgery she was brought to her room in uncontrollable pain. It appears the nerve block that was administered did not take, and The CRNA failed to inform the surgeon. He was also directed to perform a block after the surgery. He did not. I asked the staff for the next 5 hours to bring in a doctor or anesthesiologist. This never happened. It was only when I went to the nurses station and told them to prepare her to leave AMA, and I would be calling an ambulance to pick her up, did I finally get some help. Before leaving, the Doctor called in a prescription pain relief to Walgreens. When we arrived there, the pharmacist told me he couldn't fill narcotics with in 24hrs. It was very fortunate that I had recently had surgery and had pain medication with me. We also cancelled additional surgeries because of poor treatment with pain management , and staffing concerns. I would never have a procedure there again. I later had a procedure at another facility, and My wife later had 2 other surgeries at Holy Family. OMG, what a difference. She received the very best care, and actually left the hospital laughing. I would not recommend this campus to anyone considering a surgical procedure.

After 6 very helpful hyaluronic acid knee injections, the 7th caused me severe pain, nearly…read moredisabling me for days and reversing all my positive progress from prior injections. Staff took over 6 hours to return my calls about my concerns. When finally able to consult with the doctor he was unconcerned & without empathy. Billing was also inconveniently managed. Will not return.

I'm amazed at the higher reviews. My experience has been a disaster. I tried many times to get Dr…read more Scott to address pain and swelling. The first response to pain help request was "I wasn't in enough pain because my voice didn't show enough pain over the phone." My caregiver and I were shocked at the response. At 6 weeks, I visited my regular doctor who gave me a list of questions to ask at the upcoming appointment. Dr. Scott dodged all questions, saying "everyone is different". Being different should not mean refusing to address the problem. Since then, my regular doctor team has managed the pain and more recently with an ultrasound and MRI has found swelling and post surgical changes. The ultrasound showed a large blood clot causing the swelling. These tests are pretty basic to rule out serious things like blood clots that can cause strokes. I am so grateful that my regular team of doctors are more interested in solving health problems than ignoring them. The stroke will take 2-3 months to dissolve and I don't know about post surgical changes treatment yet. I do know there is at least one other former patient with the same bad treatment facing a repair surgery. I wonder why Dr. Scott isn't working at Providence anymore or doing them in Spokane.

I was shocked to see one star reviews. I think Northwest Pain Clinic is amazing on so many levels…read more Front desk gals are always super helpful and friendly. Assistants are super knowledgeable and have always directed me professional and ethically. Nurses and X-Ray Assistants have always made me feel comfortable during treatment or just making idle chit chat. Yes, alot of patients, including myself are there for chronic pain and are frustrated about day to day life. Dr. Hatheway isn't there to listen to us complain and hold our hands. He is there as a professional, attempting to resolve the issues with the skill and treatments he has to offer. I even love the valet parking and their attendants. And NWP validates!!

Amazing staff. Dr was friendly and really cared about how to help me. Was in and out in no time and…read morei feel a lot better.

AVOID THIS NIGHTMARE CLINIC…read more horrible life changing experience. i would not call these guys if i had a headache! its ironic that they call themselfs the doctors clinic. they only have 1 meh doctor thats homeopathic! really? is tyhat all it takes to call your self a "doctors clinic"? the ARNP wana be doctors change 10 year prescripts based on their extensice knowellager of serious intwernal/mental health medicine! what a joke... avoid this horrible nightmare.. is my advice

I've been a patient there for 35 yrs. Great care and wonderful staff warm and welcomingread more

Dr. Kent is an amazingly skilled surgeon and after two surgeries I would highly recommend him…read more However, their office is very difficult to deal with. They have the "gatekeepers" you have to work through so you never know if it's them who are making decisions or an actual physician. I never even spoke to Dr. Kent except for the day of surgery. If he's that busy that he can't meet with patients or answer questions maybe they need to cut back on patient numbers. When I had a concerning issue after the surgery I was unable to speak to anyone other than a patient navigator, who is an LPN. I need to know it's a physician making medical decisions for my care, not someone with a limited medical background. No offense intended, but this is life and death when you're dealing with nerve/spine issues, not a sprained ankle.

from the doctors , PAC, Nurses, staff, and everyone else deserve 5+ stars. They care about each…read morepatient as a person and not not a number.

Always an amazing experience. Very responsive in chats and quick to get in when I need an office…read morevisit.

I admit to being a bit skeptical when reading over the website, just too good to be true. Has to be…read morea catch. I went ahead and contacted them, and am very glad I did! Spent an hour with NP Freed, very comfortable visit, never felt pressured for time or information, just got to know me, what I needed, where I was coming from. Great folks! Lab work done immediately, results back next day, great communications from Freed and the office, and I know exactly where I stand physically! Plus it was a lot more economical than prior providers! Now I'm sold. I would have no hesitation in recommending DPC to others. Glad to be a member!