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    Open Range RV

    1.8 (5 reviews)
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    Wana RV Center

    Wana RV Center

    3.7
    (15 reviews)

    We purchased a new 2025 40 ft Puma and took delivery in April 2025. Sales team was good but was…read morenowhere to be found when we started having issues with several items including our Girard tankless hot water heater not working E5 error code. We got handed off to the service manager who was unpleasant to work with and handed us off to the manufacturer Lippert. We kept getting bounced back between Wanda RV service manager and Lippert because neither wanted to own and resolve the issue. A year later June 2026 and we still don't have a working tankless hot water heater. Wanna RV does not stand behind what they sell in the first year of warranty and I would not recommend them. Their service manager was abrasive and most concerned about how much money Wana was out "were out $200 and can't keep throwing parts at it " A 40 ft RV is not like a car where you can take it into a service center. Lippert knows they have many issues with the GSWH-2 tankless but are simply trying to cover them up.

    We bought a new 2024 Rockwood 2720IK in late July. As other reviews have stated, the price…read moredifference is significant so we drove from NC to IN to pick it up in late July. My wife and I loved the area and plan to pass through again one day. The service desk has been consistently respectful & helpful but although the sales staff was nice they were also condescending at times. I understand that the manufacturer is responsible for the build quality and components used but I did ask for the camper to be inspected for issues weeks before arriving and I was told that was part of their process. The camper had a few defects... hot water heater needs to be replaced bc it's leaking, slide topper needs to be replaced bc it's sagging and holding water and the biggest issue is that the slides leaked all the way home. When we arrived at home, the kitchen floor had a puddle of water on it because all the slides have a hole exposed in the bottom corners. I specifically asked for a service tech to inspect the slides before we arrived and they were obviously not inspected. We decided to upgrade the batteries because we were told they were AGM, only to find out they were flooded when we got home. When I discovered that they were flooded I called to ask what's going on and found out that they don't sell AGM batteries at all. To their credit they did issue a full refund but this revealed a lack of knowledge by the staff. We did receive a very thorough overview of the camper but we can't remember his name. We learned a ton of things about our new camper and even things about our existing camper we didn't know. We were very grateful for the walkthrough. They also did a great job sealing the roof. I just wish they put the same effort in making sure the slides didn't leak. Due to these defects we were only able to use the camper for 1 trip since the purchase because it's been sitting at a dealer in Raleigh waiting for the parts since mid September. We have decided to never buy another Rockwood and never buy another camper at this dealer.

    Allegiant RV Service & Sales

    Allegiant RV Service & Sales

    5.0
    (5 reviews)

    We were staying in Shipshewana and had a problem with a front wheel bearing. I checked the reviews…read moreon Allegiant and called Tony early in the morning. He informed me he had room for me the same day. I drove my rig over and he not only took care of the front wheel, I also mentioned having problem with one of my slides not working correctly. Tony and his crew took care of both problems and had my rig to me the same afternoon. Clean shop and very reasonable price.

    We were sideswiped on the highway and needed repairs. Allegiant was recommended to us and boy, are…read morewe happy with the quality of repairs and service! The workmanship is outstanding! We were kept appraised of the timeline as work went along. Although it took a little while due to supply chain issues in the RV industry here in Elkhart, it was WELL WORTH the wait. Our rig looks brand new. It's a beautiful job well done. We wouldn't hesitate to drive a distance to come back to Allegiant for any future repairs or service needs. Although it's a small shop, it's mighty. The staff is professional, courteous, and well skilled in dealing with any repair or body issues you might have with your RV. If you read the reviews on Google, they are a 5 star company in Middlebury, IN, and we can't say enough about how well we were treated and how beautiful our rig looks. We left a positive review there, too, we are so grateful for the awesome job you did. Thank you, to Tony, and the professional skilled people you have working for you. You are a true asset to the Elkhart RV industry.

    Phoenix USA RV

    Phoenix USA RV

    4.3
    (6 reviews)

    We own a used Cruiser 2552, we have gotten help and repair and a tour when we took the Coach in. No…read morecomplaints! Picture below adding new awning, Coach didn't have one. Shop is clean and efficient.

    Incompetence and indifference a bad combo. Bought a used unit they had taken on trade. Unit well…read morecared for with low miles. Ensured multiple times how unit had been winterized, oil changed, and that unit was ready to roll. Asked twice if a pre-delivery inspection checklist was utilized. Ensured they did so, and that it was completely ready to go. Took unit straight to outdoor storage for 3 weeks and had several days of freezing temps. Weather warmed for a short time, so we used the RV. Discovered unit had not been winterized, grey tank was ~2/3 full, black tank ~1/3, no anti-freeze in pipes, oil not changed, generator exhaust pipe was hanging loose below unit, all tires low air pressure. Brought unit back expecting nothing more than an explanation of how this happened, an apology and a quick fix of these items. No apology, empathy or taking of responsibility. Reluctantly agreed to fix the items but made us leave it without a clear return date, which ruined our planned Thanksgiving trip. Upon pickup, thought we would get a better explanation and some kind of apology, maybe a wash of the RV to make us feel a bit better... but instead, more excuses, double talk, indifference and attitude. Do yourself a favor and avoid this place... we are certain, the same stuff is happening with their own Phoenix products. Quality assurance and customer service would be evident throughout the company if they were important to them! Like Share

    Shipshe Trailer & Fab

    Shipshe Trailer & Fab

    5.0
    (1 review)

    I needed a heavy duty, reliable trailer to get my freight down the road safely. Shipshe provided…read moreme that and so much more with their 53'Air Ride. Great service and people as well ensure I'll be a repeat customer for a variety of trailer and part needs.

    From the owner: Located in northeast Indiana in the town of Shipshewana, Shipshe Trailers and Fab lies in the heart…read moreof the country’s RV industry. Our mission is to provide both private and commercial customers with the best performing trailers in the industry. We specialize in designing and manufacturing step deck, gooseneck, and marine trailers for all of your transportation needs. Mark Schlabach, a Shipshe local with decades of experience working in the trailer industry, founded Shipshe Trailers in 2006. The company first specialized in retrofitting stepdeck trailers with what is known today as the “Shipshe Hauling Package”, equipping transporters with functionality and durability that enabled them to haul multiple RV units across the country. Shipshe Trailers continues to expand our portfolio of RV and car hauling trailer solutions by designing and manufacturing trailers in-house. From our wide variety of both standard and custom trailers, our most popular product is the 53’ Stepdeck Trailer. If you are looking for a reliable, heavy-duty, and high-performing trailer, check out our trailer designs here, or give us a call to discuss how we can provide you with the best solution, tailored to fit your transport needs.

    Camping World - Coldwater

    Camping World - Coldwater

    2.5
    (13 reviews)
    $$

    Camping World Coldwater sold me a brand-new RV that was unsafe, misrepresented, and an outright…read morelemon -- and then lied about nationwide service to get the sale. I spent three months researching before choosing the 2024 Coachmen Cross Trail 20XG. In December 2024, I found one at Camping World in Coldwater, Michigan, and was especially drawn in by the advertised Renogy battery upgrade. I spoke with Mike in sales for weeks, negotiated pricing, and even planned to fly in from Texas to buy it. The day before my flight, I called to confirm and was told Mike had quit for another job. I still went, trusting the "benefits of a nationwide chain." That trust was a massive mistake. Here's what happened immediately after purchase: * First night: No heat. I had to sleep with the engine running just to avoid freezing. * Day two: Gasoline poured out from under the RV at my first fuel stop. Good Sam, Ford Roadside, and AAA were useless. Ford and Coachmen pointed fingers at each other until a mechanic discovered the generator fuel line was only zip-tied up -- a sloppy, dangerous shortcut that caused the leak. * Nationwide service - a flat-out lie: Coldwater sold me this RV with the promise I could get service at any Camping World nationwide -- especially important since I live in Texas. That was a sales tactic, nothing more. When I actually needed help, Camping World Texas flat-out refused to touch it because it was purchased out of state. After dozens of calls, I was told they "can't know every state's rules." That's not a detail -- that's deliberate deception at the point of sale. * The real cause of the heat issue: An independent Texas shop (NOT Camping World) finally discovered a stray bullet lodged in the AC/heating system. The entire system had to be replaced under warranty -- less than a month into ownership. * Other disasters: * The Renogy battery system has never worked reliably despite three mechanics trying. * The awning fell off because screws weren't tightened. * A side compartment literally collapsed and won't lock. * The tank sensors have never worked, even after six shops in three states. * Most recently, coolant started leaking because a hose was routed against an engine belt until it wore through. This wasn't just bad luck -- this was negligence, dishonesty, and complete lack of accountability from both Camping World and Coachmen. They sold me a brand-new RV that was unsafe from day one, and then abandoned me when problems appeared. From a gas leak, to a bullet in the heating system, to falling parts, failing batteries, and endless lies -- Camping World Coldwater sold me a lemon and washed their hands of it. My advice: RUN from Camping World Coldwater. They will say anything to close a sale, and then leave you stranded when the RV inevitably falls apart.

    Great sales with paid membership of course.. Awesome customer service…read more FREE Food & drinks every other Saturday. The restrooms are in need of some repair. The doors do NOT lock.

    Elkhart Sales & Service

    Elkhart Sales & Service

    2.7
    (10 reviews)

    If you are like me you might have a tough time finding quality service at a reasonable price, so I…read morewanted to relay a recent experience with ESS that will confirm once again what so many have stated here before ... You simply cannot get better knowledgeable service at a reasonable price than at ESS. I just had a very long punch list done at ESS including new carpet throughout, replace a roof AC/Heat pump (along with ductwork butchered by a prior shop), new TVs/DVDs/Sound system in front and BR, replacement dash radio, Aladdin system resurrected from the dead, paint work needed from surface corrosion on the frames of all the slideouts, 4 new slide toppers, new generator exhaust, entry door window restoration, new CB/antenna and a host of service items including engine, generator, autoleveling and AquaHot systems, and more. Tom Bumpus and PJ McGann were simply awesome. The paintwork is a work of art ... you simply cannot tell it from the original and my paint is metallic gold which is extraordinarily difficult to match up. ALL of the work was awesome. After so many failed attempts locally to get quality work done near my home, it was worth the 2400 mile round trip to Elkhart. I easily spent more time and money locally over a year to get repeatedly disappointed in the quality of workmanship and the pricing, so the trip was well worth it. Tom and PJ have the knowledge, the experience and, most of all, the proper motivation to get it done right the first time.

    I ordered a RH side (passenger) Furrion S+ replacement camera and received a LH side camera. I have…read moreleft numerous voice messages by phone, also sent a text message per their online suggestion and have had no response for over a week. Their on-line returns portal freezes and won't let me complete the return. Absolutely unacceptable service.

    Open Range RV - rv_dealers - Updated July 2026

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