The salesperson, Stanley Moe did a fantastic job. The other personnel involved (3 finance/accounting reps) were nice as well. My experience started with doing some homework online on my own, to figure out where I would be ($ wise), on a 2024 Accord EX. The one recommendation I would give to Honda, is to remove the repetitive pop-ups from chat bots, etc. They actually caused the pre-sale research to be more of a hassle than it needed to be. While I am a big fan of advancing technologies, I am only a fan of the kind that make whatever you are trying to accomplish, easier (if those bots actually help Honda with sales volume, then I guess it makes sense to leave them in, but I didn't enjoy that part of the experience). With my homework completed, I figured to just go to the dealership, and talk to a salesperson. Stanley saw me looking around, and asked me if I needed help with anything. So I told him what I was looking for, and he immediately looked to see what they had on the lot. While I already knew the exact VIN that I was looking for, I figured to see what Stanley came up with. He said that they did have 1 unit that matched what I was looking for, but it was on a different lot (nearby the dealership). So far, so good - everything was adding up. The main thing with that first interaction, was, I was getting a sense of what kind of a salesperson Stanley is - paying attention to his tone in answering questions, how knowledgeable he was, and how organized he was, in keeping that potential sale on track. I could tell that he wasn't trying to pull the wool over my eyes, that he knew the product well. He was also very helpful in helping me setup the overall scenario that would result in me driving the new car that I wanted, off the lot (which included the return of a non-Honda lease, which was maturing). While the exact car that I wanted to buy wasn't right outside the building, Stanley suggested test driving a similar model. I actually planning to do a test drive, but he convinced me (I trusted his judgement), and the car performed even better than what I was expecting, during the test drive - so I am glad he suggested to do that. During the test drive, I explained that I had done some homework online, and I told him where I expected to be, monthly payment wise, for the lease (taking into consideration the lease length, miles, etc.). I also explained my situation with my existing lease, and how I was planning on handling it. When the test drive was over, Stanley got in touch with a finance rep, who ran the numbers. Stanley went over the quote with me which, was a little higher than I was expecting (about $50/month higher). When I pointed that out, he didn't put any pressure on me - he let me just read the quote slowly, and think it through. I noticed that there was an option package added, that increased the overall MSRP, and asked him if that is what caused the overage vs what I was expecting to pay - and he said it was. So I was good with that. We were already in the ballpark anyway - and I did not get the sense at all that he was trying to play any games, etc. After that, he had the financial rep run my credit, and I paid for my 1st month (no money down other than that). I paid that as a deposit, both to ensure that the car would not be sold between the day I visited the dealership (and the day I would pick up the car, and return the lease) - which was 3 days apart. I set things up purposely that way, because I do not enjoy the general environment of buying/leasing new cars, as you finalizing making decisions that will last multiple years, all within an hour or so. So I used the first trip, to work out the numbers (including a deposit), and made a plan to come back on the weekend, to do the actual pickup / contract signing. With part 1 out of the way, I felt like Stanley had my best interests in mind. He had given me a copy of the quote, so I could setup my insurance myself. I actually found this to be very useful, as it reduced the car buying experience pressure even more. I just spoke with my own insurance rep, and emailed the binder to Stanley. So, for part 2, when I went back for the pickup, my deposit and insurance was already complete, so it was just a matter of seeing the literal car that I would be driving off the lot, and signing the contract. Stanley did an excellent job going over the features (repeating a few of the things that he had covered during the test drive as well - which was helpful as well). There was a woman in one of the accounting offices, who handled my contract. She was very pleasant, and made getting through the contract a breeze. Lastly, as for my existing non-Honda lease that was maturing: Stanley drove my new Honda to the non-Honda dealer, while I drove the car whose lease was expiring (so that I could return the lease). He didn't have to do that, but it definitely made things that much easier. Thanks for everything! read more

First of all let me start by saying, these people do not respect customers. They let them roam around freely around the lot without any acknowledgement or a simple "can I help you?". 2nd of all, they do not respect your intellect and simply think you're stupid and you won't read what the asterisk next to a price means; In other words the "fine line". They had a sign in the showroom which had a 2013 Honda Accord EX advertised for $20,995 which had an asterisk next to it. The asterisk read the flowing on the bottom of the sign: "*Price excludes destination, tax, and fees, plus military/college grad rebate. Above special is non-transferable and can not be combined with any dealer specials, coupons etc. Call dealer for details. Expires 6/2/14." I typed that exactly as it was written underneath the sign. Our sales associate then proceeded to crunch numbers and added 20,995+500 student+500 military+ fees and taxes which brought the price of the vehicle close to 25,500. I then asked him why was he adding the 500+500 rebates in the price if they aren't included as per the asterisk, meaning if the price advertised on the sign is without any rebates or discounts, why is the rebate added on to the advertised price? He then had the audacity to tell me that I was reading the sign wrong and questioned my intelligence. I'M THE CUSTOMER BRO! YOU NEVER TELL A CUSTOMER HE'S WRONG! NEVER! I've been in retail most of my life and worked at various retail chains/stores and despite of customer disputes about pricing I have never told any customer that he's wrong about anything, instead I would accept the mistake and simply apologize or walk away and find out correct information. This particular individual was an egotistic sales person with 5 stars to his rank or he was just simply tired and had a long day. But in any case, how can you add a $1000 rebate to a price which the asterisk clearly states that it excludes all fees, taxes, rebates? His explanation was that, the price is with rebate and since you do not qualify we add the rebates on top of the advertised price. Correct me if I'm wrong, but isn't the purpose of an asterisk or a fine line is to tell people that the base price do not include any rebates or any other restrictions? I mean if anything it should've read that it includes the $500 grad and $500 military discount and since you don't qualify we will mark up the vehicle a $1000 MORE than the advertised price. He then gets a manager or a supervisor whom also tells me that I'm wrong and I read the sign wrong or interpreting it wrong. I also told him the same thing but he seemed to side with the sales guy. We then stopped arguing due to lack of these peoples integrity. We obviously wasted his and our time on a beautiful memorial day and simply walked out just the way the sales guy walked away from us after shaking our hands. I will definitely contact honda corporate and have them clarify this promotion as this individual said that it wasn't in the dealerships hands and the promotion was actually passed down from honda corporate. His exact words were "this is how it works, this is how it gets people in" I meant to ask him if he meant that "since we're deceptive and manipulative about our promotions that's how we trap people into deals." read more

A couple of weeks ago, I went to Open Road Honda to get new rear brakes for my 2009 Honda Accord. The brakes the were on the car before were defective. Honda was giving $150 back for the brakes but the dealer was charging over $200. Open Road Honda accepts any competitor coupon but, when I showed them Hamilton Honda's $99 brakes coupon, Adam said alright, this is good but let me just confirm it with my manager. When he went in a gave the coupon, both Adam and Mike went into the room and told him something. Then immediately Neil Wood, the service manager came out and said no. He said they were losing money with this coupon. They clearly stated they will accept any coupon. But, Adam and Mike told him something so he didn't accept the coupon. He wouldn't even speak to me about the coupon, he just went back in his office and refused to come back out and speak to me. The ENTIRE service department is rude, disrespectful and just wants the customers money. After that, I went to the Sales Manager, Hasan and told him what happened. He was friendly and talked to Adam, and made the price $20 cheaper. But still I paid the money and got out of the dealer after the car had new brakes. After a couple days, I called the main Open Road Auto Group office and spoke to someone about this issue and they offered me the difference of the price I said and the coupon. After that, when I called in for service for my car, they said my family wasn't welcome at the dealer and I wasn't allowed to bring any of my cars their. So, I called Michael Morais, the COO of the company, he said if I ever step into the dealer again, they will call the police and get me arrested. I was banned from this dealer because of a argument I had with the service manager. This is stupid because they didn't ban me when the actual situation happened, they banned me when I got the difference of the money. I tried to get in contact with every single president and executive of the company, but they all refuse to change their decision. I have contacted many companies such as FCC Consumer Affairs and the BBB, but this is now all up to the COO, Michael Morais. Also, they broke my front drivers seat, the headrest is lose and they didn't fix it properly the first time. Do not visit this dealer for sales or service. You are better of going to another dealer with better service. This dealer discriminates against Indian people. They want their money from service and new cars, but they do not want to give them good service. read more

My husband and I were shopping for a new car and a friend recommended Open Road Honda in Edison, NJ. We had shared with him that we were hesitant due to past negative experiences where we felt pressured to make decisions we weren't comfortable with; but from the moment we walked through the doors of the Open Road Honda dealership, we were extremely confident that our vehicle needs were going to be attained. We were personally received at the door by Mr. Yong Shin, Sales & Leasing Consultant, in a very courteous and respectful manner. He was expecting us and knew us by name. He immediately made us comfortable and introduced us to Mr. Jim De Marco, Manager, who in the same pleasant tone welcomed us and made sure we had everything we needed available to us to make our car leasing experience a comfortable and enjoyable one. Mr. Yong Shin took us through the entire process providing us with all the details and information we needed to know about the Honda CRV LX AWD we were leasing to ensure we could make an informed decision. He was very knowledgeable about the car details, was very helpful, and best of all pleasant and polite. He anticipated questions we might have about the car, and about our future servicing and car care needs. Mr. Yong Shin is very knowledgeable of his trade, the Honda brand, and the vehicle we were obtaining. He is a courteous and pleasant person. He allowed us all the time we needed to ensure we understood everything we needed to know about our new car. Every member of Open Road Honda personnel we engaged with were courteous, polite and very knowledgeable of their function. Even the ever daunting financing process was made an amiable and pleasant experience by Mr. Ali. Our personal experience at Open Road Honda was a very pleasant one. We highly recommend Open Road Honda Dealership and will continue utilizing them for all our future car needs. We rate them as a Superior business that provides customers with a great product, remarkable care and excellence in service. read more

Hello everybody, look just want to share my today 05/27/2011 experience with Open Road Honda (at least used sales department) absolutely HORRIBLE place to be. First of all my Honda Accord 2008 lease was finished so I called to Honda financial to find out what to do next they check everything (inspection, payments) and told me to bring the car to the Open Road Honda even this almost one hour drive from my town I was feel fine to know that this will be quick in terms of return procedure. OK I brought the car and the manager dept said NO we will not take you car and that gentlemen I think his name Rick communicate with customers in form of statements NO WE DON'T ACCEPT YOUR CAR, YOU don't have a copy of inspection NO we don take you car My car lot is too small NO WAY, YOU did not buy car from us WE don't take your HONDA I was under impression that guy thinks he on some other dealership other then Honda, not to mentioned how this character even work with people anyway I call again Honda Financial explain everything they called that freaky Manger of Open Road Honda, asked for the fax and sent him the copy of my inspection plus I guess reminded to him that he still sells Honda After that they kind of sobered up and set some sails person to finish return it took after call from Honda Financial about 5 min. Those guys are freaks the costumer service is absolutely horrible they literally started yell at us ( I was with my wife there) ant trying to prove us that Honda Financial and Honda North America is just nothing and they can do basically what they want cause they are independently owned corporation, forgetting the contract their owner signed with Honda Anyway the place is bad just watch out. I would NOT recommend it to my friend !!!! read more

I just got an Accord from Open Road Honda this past Saturday. My salesperson, Jesse F. was awesome throughout the entire process! I was in two weeks ago to test drive a couple of cars, but wasn't ready to buy yet or even sure I wanted a Honda. There were a few other makes and models of cars that I still wanted to test drive, and I explained to him that I wasn't sure what I wanted, so I didn't want to waste his time. He said I wasn't wasting his time and he helped me that day as if I had come in with an intent to buy something that day, but didn't pressure or push me into doing so. He gave me his number and said if I decided on a Honda to please give him a call when I was ready. Needless to say, I did decide on a Honda, and I went back to Jesse to purchase it. He was very helpful and worked with me to get a deal I was willing to take, and then took his time explaining all of the technological "bells and whistles" features on the car to me even though it was well after 9 when it was ready. Although it was "after hours" he also helped me get all of my belongings out of my trade-in. When I got home, I realized that I had accidentally left one very special item in the trade-in. I sent him a message to see if it was too late to be able to retrieve it, and first thing this morning he sent me a picture of the item telling me he had it for me. The next time I'm looking for a vehicle, I'll definitely return and ask for Jesse, and I'll recommend him to friends who are interested in a Honda as well. Thanks to him I had a great experience getting my Accord! (Which, by the way, I LOVE and would recommend as well!!!) read more

My sons recently took my wife's car up to School in Massachusetts so they would have more room to bring their stuff back from college. They got within 20 miles of school & a light came on Shutter Grill Problem Power Reduced. All of us are frantically googling the problem at the same time. Thank God they made the final 20 miles to school. The next day I emailed Steve Parks, Neil Wood about the problem. They immediately got back to me and said that they were looking into the problem. Found out it's not a frequent problem. There was a Honda Dealership 12 miles from my sons school I asked should I bring it there? Neil said he would get back to me. He got back to me and said that there should be no problem with the boys driving home & to bring the car to them, as this would also save me the $150.00 diagnostic fee & $100.00. Brought the car to them the day after Boys returned from school and Adam the service rep knew I was coming and the problem I was having with the car! Gave me a Loaner and said he would deal with the warranty people & call me back at 5PM. Adam called me back before 5 said we have a defective Shutter Grill & it's covered by the warranty & the car is also covered, what a relief! I just wanted to let everyone know in a stressful time these Gentlemen really took the stress off of us! Hats off to Open Road Honda Sales & Service Departments. In a time when everyone is quick to complain I just wanted to take the time & let you know how these Gentleman treated us. Thanks read more

​I am extremely disappointed with the service department's handling of a safety-related tire issue on my 2024 Honda Civic. After noticing a significant sidewall bubble (with no visible impact marks), I followed the instructions on my service invoice and contacted the Service Manager via email. On April 22, 2026, ​I arrived for my scheduled tire inspection, and while the Service Manager did a visual inspection and took photos, he confirmed he could not find any signs of impact on the tire or the wheel. Despite this, he concluded the tire would not be covered under warranty and told me to contact the manufacturer myself. ​What is most frustrating is that the dealership failed to follow Continental Tires' own warranty protocols. According to Continental's website, a servicing dealer must remove the tire from the wheel to properly inspect the internal structure and confirm the cause of the condition. This is the only way to determine warranty eligibility. The manager made this decision without ever taking the tire off the rim. ​After I insisted, he made a brief phone call to Continental and then told me I would have to pay out of pocket, offering a meager $21 discount on a brand-new tire. ​I left the dealership in a state of deep disappointment. I expected a higher level of technical due diligence and customer care from a Honda dealership, especially regarding a dangerous sidewall failure on a practically new vehicle. read more

I have been a faithful and unwavering customer since 2013, and my visit on 01/12/2019 was to follow up on an offer I received from the dealership. This would be the fourth car that me and my family has leased from Open Road, Edison. I was met at the door by Mr. Furqan Haq who cheerfully greeted me and walked me over to his desk. There was pleasant banter between us in between the sales talk, and I should say that I felt completely at ease, and a feeling that I had known him for a long time. He maintained his professionalism at all times, patiently listening to my needs, and he handled the transaction very smoothly and with finesse. We closed the deal and he explained the features of the new Accord and ensured that I was completely satisfied with the car and the terms of the lease. I walked out of the dealership with a sense of not only making a great purchase, but also on making a good friend. Undoubtedly, Mr. Furqan is a wonderful and a professional person whom I think is a great asset to your company. I have always had wonderful experiences with your dealership at all times, and that is why I am part of your customer retention. I look forward to meeting many more people like Mr. Furqan going forward. I am a big advocate that Customer Service is the cutting edge in any business. A huge "Thank You" to Mr. Furqan! read more

We first noticed Open Road Honda on the internet offering 2018 Honda civic 4 dr. LX model for 775 down and 99 a month. It seemed like a great deal and my daughter was in the market for her 1st new car(lease), so we called and inquired and spoke to Daniela. I told her that I had been buying cars all my life and that if this was a ploy just to get you in, please tell me and I won't bother. She proceeded to tell me that the deal was real and that there were 12 vehicles available for that deal. Of course it was a ploy to draw you in and the deal was unrealistic, but gladly we met Willie Rodriguez(a fantastic agent). We proceeded to tell him about Daniela's promise and when he saw that my daughter got upset, thinking that she wasn't getting the car she had hoped for, Willie Rodriguez made it happen. If you are looking for a Honda, I advise you go to Open Road Honda and ask for Willie - great guy, family man and he aims to make you happy and get you a deal you can be happy with. read more

We just recently traded back in my Honda accord 2016 this week and walked out with a 2019 civic si. We went in looking for advise and suggestions because we weren't sure what to do with the vehicle whether to keep it or trade it for another vehicle later on. Willie Rodriguez was an amazing help, he answer all of our questions with a solution and was very patient and understanding with us. Although we leaned more towards walking out with nothing because we walked in that day not expecting to take a new car home, Willie didn't give up on us, he knew taking a new vehicle would be the best decision in our circumstance and wanted to make sure that we understood the amazing deal he was proposing. I walked out with a brand new Honda and I'm saving money today. I hope that after my lease is up he would still be there to help me make the best choice, not only him but the rest of the staff too did everything in their power for us to walk out with a smile on our face. read more

A friend recommended I go to Open Road Honda in Edison and I'm so glad I did. Maezah who works in internet sales was such a sweet heart and set me up with the salesman Mike Cislo. ANYONE who's looking for a new car should absolutely go to Mike. He listened to everything I wanted and was so accommodating. He answered any questions my brother in law and I had and when it came down to negotiating on a price he made the process not stressful at all. I was able to get exactly what I wanted for a monthly payment. When we finally closed on a deal we dealt with one of the sales managers Paul who was more than helpful and made sure the car was exactly what I was looking for and that it met all of my expectations. I'll definitely be buying more cars from this place in the future and will be sure to recommend going to Open Road Honda to anyone looking for a new car. I never write reviews, but I've never had such a great experience with a dealership. read more

I just leased a 2023 HRV from Open Road. It was my first time coming to this place and it won't be my last. I had a lease that was ending from another dealership but I knew I couldn't go back to them from the way I was being treated. Open Road Honda and it's employees knocked them out of the park. The employees treated me with so much respect and genuineness. I recommend going to Open Road Honda and asking for Michael Cislo. He won't disappoint you. Michael guided me every step of the way and answered every question I had.. and there were a lot. He and Open Road thrive on customer service. He made it feel like I can rely on Open Road and their service and support whenever I need. Even after the paperwork is complete the support didn't disappear. From Michael Cislo and everyone else at Open Road Honda, I know I can't thank them enough for their help and service. But any future leases I know I'll always go back to them and Michael Cislo. read more

What an amazing car buying experience! We went to Planet Honda first, where we were previous customers, and wanted to negotiate a trade-in from our current 2011 CR-V for a 2014 Odyssey. Planet Honda was beyond rude, didn't negotiate and gave us a quote for the CR-V without ever looking at the car! So, we drove down to Open Road and what a difference! Wow! They understood we had a monthly car budget to keep and worked with us. They gave us the best possible trade-in and lowered the price of the new car, working magic with the numbers. Our car payment stayed almost exactly the same with the new car (we actually save $1.34 a month), even with the new car costing significantly more than the CR-V. I highly recommend Open Road Honda. If you are looking for mature sales people who want to establish a relationship, not just get a sale for their commission, this is the dealership for you! And ask for Mr. Alexander "Alex"! read more

I first spoke to Daniella on the phone about the deal $795 down and $100 month . She swore that wasn't a scam to get me in the door so I took her word for it . I go into Honda and got welcomed by a gentleman named Willie Rodriguez . I mentioned the deal I was told to be true and found out it was a scam . Obviously I wasn't happy cause this was my first car I was ever leasing on my own , yes my father was co signing but still I didn't have $3000 to put down . But willie was outstanding and really cared and saw how upset I was . So he worked it out to where I would afford the 2018 Honda Civic LX. I just want to say thankyou to everyone that works there and especially willie for helping me get my first new car . I highly recommend everyone to go here and get a car and especially don't forget to ask for willie !! read more

I just leased a 2016 Honda Civic from Open Road Honda in Edison. Angel Torres was our salesperson. He was friendly, knowledgeable, and a pleasure to work with. Angel made the whole process so easy. He didn't make us feel pressured at all, and I am very comfortable with the deal I was able to get. Angel went out of his way to answer any and all questions we had about each of the vehicles we were interested in, and even did some research when he wasn't exactly sure of a very specific question we had during the test drive. To me, that just proves that he's a quality salesperson that is going to give you the facts to ensure you have all of the information you need before making a decision. I would strongly recommend asking for Angel when you go to Open Road Honda. read more

Last year we had some financial setbacks and when my old car broke down I wasn't sure I could get a new one. I had been browsing and fell in love with the CR V. I spoke with Marlin and made an appointment to come in and talk to see what we had to do to get into a car. I thought it would be months before that would happen. Marlin sent me over to talk to Sean, the finance guy, who informed me that he might be able to help me "today". I was very hesitant. They both worked their magic, and the next day I was sitting in front of Mr Morales and he was passing us a key fob to our brand new 2020 CR V. Thank you to everyone at Middletown Honda, for working your magic and making the numbers work for us. You have won a loyal customer for life! I LOVE my CRV!! read more

We were here looking for a new 2019 Honda Pilot on the Labor Day Weekend. It was very crowded and all the salespeople were busy as expected. We were about 40 mins late from the planned appointment, we had to wait for about an hours. When we were about to walkout, a Salesman name Mohammad Al-Baddawi walked over to talk to us as he saw us waiting unattended for a long time. Mr Baddawi was very patient and showed us the Pilot we were looking for and explained us all features compared to the 2018 one. After a some negotiation on the price, he agreed on the a price almost near the one we had in mind. The overall experience was very satisfactory as he was calm and composed throughout the time as we all know how painstaking car buying could be. read more

This is my fourth Honda lease from Open Road Honda. They do appreciate there loyal customers contrary to what others may say. My husband and I deal with the Internet Department directly and have been for years. John and his staff are very professional and have all the answers. Whether your calling to shop around for price or you are ready to buy you need to give Open Road Honda a shot. My first lease I was unsure of visiting but after I showed up and they kept there word and gave me a great deal on a Pilot lease my fears went away. I was glad to refer friends and family. I've sent a total of 10 people to Open Road Honda and I have not had one complaint at all. Service is the very best as well. Ask for Stan or Kim. read more