We had a fresh‑water supply line start leaking again late tonight, and it was a stressful…read moresituation. We called Option One Plumbing, and they sent Logan out right away. He was absolutely wonderful -- fast, friendly, and incredibly knowledgeable. Logan immediately found the problem and explained exactly why it happened. He told us the supply hose that failed was an old style from the 1980s that is now outlawed because it's known for bursting. He replaced it with a safe, modern line and showed us what to watch for to prevent future issues. His calm, clear explanations were such a relief in the middle of a late‑night emergency. I honestly don't think I could have slept tonight with that water leaking, and Logan truly saved the day. Excellent service, fair, and professional. We are so grateful and highly recommend Option One Plumbing -- especially Logan! Vincent and Danny from Option One Plumbing were outstanding. They arrived quickly, assessed the situation with confidence, and worked together seamlessly to resolve a stressful plumbing issue in my home. They explained everything clearly, treated my home with respect, and carried themselves with professionalism and kindness from start to finish. Their calm, steady manner made a difficult situation so much easier. I am truly grateful for their excellent service and highly recommend them.

This company replaced a faucet for my outdoor sprinkler system, and charged me $1400. It was late…read moreJanuary so I didn't open the faucet until several months later. I found the new faucet was leaking when I first opened it. So I reached out to them to ask them to fix it. However they refused to do anything and insisted that the leaking was because of the frozen weather. Don't use this company's services, in case you meet the same situation as mine.

These guys did some BIG work for us and I can't brag enough about them…read more These guys were excellent! We were referred to them by a neighbor, whose mother had extensive plumbing and repair work done by them and had great results. We received the same treatment. First of all, we had our main water line that runs to the city water burst in our yard. We found out this was something that others in our neighborhood and elsewhere in Mint Hill have had to deal with at one time or another since water usage was changed from one source to another, currently Charlotte's city water. Anyhow, we discovered we paid half the price as a neighbor once did a couple years ago for the exact same job (but probably us having the better customer service, which seems to be priority number one for this team.) Then, we discovered our dishwasher had been leaking and ruined our kitchen floors, cabinetry, baseboards, and some wainscoting. As anyone knows, from working with insurance companies, you get the minimum amount from them for reparations. Well, these guys were able to work with this amount, plus a minimal amount from our pockets, to renovate our kitchen to a whole other level. All in all, we had major work done for little, done professionally and beautifully. For example, we once had a tacky linoleaum floor, to which was replaced with matching laminate flooring, new cabinets and hardware, new countertops where layered countertops had been thrown down in a shotty way, new wainscoting on the walls, new baseboards and trim, and paint. In addition, they were able to replace our stainless steel dishwasher with a new one, tear down an ugly wall partition from our dining room to living room, and put in a new stainless steel sink, replacing the old iron one. These guys are efficient, professional, and definitely put customer service first. They do high quality work and make sure they are thorough from beginning to end. They not only take care of the plumbing end, but also do carpentry work and home renovation. You only have to call them to take care of it all and they do a superb job on both ends. We highly recommend!

Very disappointing!! I purchased a rather expensive Dakin HVAC system from South End 9-3-24. The…read moreinvoice states that I have a 12 year labor and parts warranty. When I needed immediate service this morning I had a very difficult time reaching anyone and when I ultimately did, I was told that South End no longer does HVAC work. Hi will no longer do business with this company for any service they say that they provide.

I feel as I was totally ripped off, he charged us almost $700.00 to change a shower head and cut a…read morehuge hole in the wall.and then said I could hire someone to fix the hole and paInt it. Then to top it off he wanted me to make the check out to him personally. Never again!!!

Called TSmith plumbing they were at my house quickly, three crew members took care of my facet…read morerepair, moving and connecting water line to my fridge, checked all my water lines and corrected drainage issues. I could not be more pleased with their courteous employees and their professionalism. Reviewed the work the performed with me and completed the tasks efficiently. Very reasonable.

Every aspect of my first experience with Charlotte Plumbing Masters (CPM) was positive and…read moreexceptional. I am a first-time homeowner and have been in my house for 4 years. Two weeks or so ago, my water heater went out. I have a home warranty through HWA, who paired me with CPM to diagnose my problem. Unfortunately, the appt. was scheduled for a week out from when the water heater went out. I called CPM and was greeted warmly by a rep. I inquired if there was an earlier time available, she checked and stated my current appt. date was the earliest, but she would follow-up and call me back. She kept her word and contacted me to confirm that unfortunately it was the earliest. In addition, the next day, I received another call form a rep at CPM who stated they tried to see what they could move around to assist me earlier, but unfortunately, my current appt. time was the earliest they could come out. I was impressed that they tried although it didn't work in my favor. On the day of my appt, John, one of their plumbers, came out and represented the company very well. He was knowledgeable, took the time to answer all my questions, and gave me advice. Above all, he was friendly, compassionate, and empathetic towards my situation. He submitted his report to HWA in a timely manner and within an hour on the same day, we had an approval for a water heater replacement. Less than 48 hours later, I had an appt. set for the install. Due to this positive experience, I kept my fingers crossed he would be assigned again for my replacement. Thankfully, he was, and my install went smoothly without incident. Based off this experience, CPM will be the first company I recommend to those who need plumbing services. When you have an incident in your home that affects your quality of life, it creates a high level of stress. CPM helped to ease the frustration by providing exemplary customer service.

not use Charlotte Plumbing Masters. We needed to get quotes for a plumber to deliver and install a…read more50-gallon electric water heater we already purchased. Our traditional plumber was going to charge $700. Lowes was going to charge $1,100. CHARLOTTE PLUMBING MASTERS was going to charge almost $1,900. I had a representative, Dijan Mireu, verify the facts. He insisted that there were electrical and plumbing permits needed. When I asked for more details, he couldn't 1) identify the specific permits, 2) estimate how much they would cost, or 3) promise to provide these permit documents after they were purchased. I would recommend NOT using this business.

I called them out on a holiday because of a burst water pipe and they came quickly and did the…read morerepair in no time! Friendly professional service!

Five $15 water supply valves replaced, plus some work on a water filter that I couldn't get…read moreunscrewed. All in under an hour. Good job by Dean. Rate is $160/hr + parts. feb 2026

Superior Plumbing & Drains, LLC serviced our drains today and did a great job. They were fast,…read moreresponsive, and able to come out the same day we called. The technician was professional, efficient, and found the issue quickly. We appreciate the prompt service and would recommend them to others in need of plumbing assistance.

Walker and company came out. They fixed my water leak that was costing a small fortune. Great…read moreprofessional service! Provided a solution that another company missed!

My mother had the main pipe in her front yard break. Her neighbor actually called Queen City and…read moreI'm so thankful he did. Zac came out early the next morning, identified the problem immediately and came back to repair early the next mornin. This will definitely be my go to plumber moving forward. Thank you Zac!!!

Good morning, I have used Queen City a couple of times before and their service was excellent…read more Well, just like before. I received great service. A professional named Vinton Moore came and fixed a minor leak in my bathroom and replaced garbage disposal. I was very pleased with his attitude and timely manner in which he completed the work. Overall pleasant experience. You guys always dress well. I'll call you when I need you. Thanks as always.

We had a clogged drain in our washing machine and Wyatt Works was recommended by neighbors. They…read morecame out the next day and had it fixed in Less than 30 minutes. Brendan was our plumber and was such a friendly young man. He was very polite, helpful, & knowledgeable explaining the whole process to us. I wish him well in the future and would highly recommend this company for your plumbing needs.

I had an issue with my well, the pump stopped working. Joe at Wyatt Works kept contact with me…read morethrough the whole ordeal, giving me frequent updates until my appointment was assigned. Shannon McMullen was assigned to work on it and quickly found the issue was the low pressure switch on the well. From start to finish she was done with the work and my water restored within 20 minutes. I would 100% recommend Wyatt Works Plumbing to friends and family