I highly recommend you go elsewhere for your services. Just like some of the other reviews imply,…read morethis company is more concerned with their bottom line than making sure customers are helped and satisfied with their services. While most companies offer a warranty with their work (especially after getiing a whole new HVAC system installed), this company does not stand by their work. First time I have ever encountered a "licensed" company that could not answer questions about the duct work and the problem that was happening after they installed the new system. Worst of all, they will tell you they can come back out and look at the issue via the phone (even though it has not been a year since installation) but will only tell you after arriving there will be a service charge. And do NOT expect a return call if you leave voicemails asking for an explanation.

TLDR: Please go somewhere else, if HVAC is your main problem dealing with Rudy Cools will become…read moreanother bigger problem - for years to come - and could also affect your health. Looking for legal routes now. Background: Rudy Cools installed my HVAC system in July/August 2023. My main issue was that my previous system was not keeping up with temperature when the hot outside reached above 92 F. I contacted them and asked if it was the system, the duct system, insulation issues or my windows, and they said a new system would fix the problem. I accepted and they sold me a new system. When installing they found mold within the system, so they recommended an air purification system to go along with the HVAC. Having a baby in the way I accepted no doubt to what I asked "if thats on the system, could that be in the ducts as well?" to which they replied "we checked when installing and no issues were found, plus the purification system will prevent that" so I trusted that response. The next weeks the AC upstairs (Damper system) was not functioning and temperatures were reaching as high as 90F inside the second floor. I reached out, they sent a technician to tell me it would be an additional $1.5K to fix. I call them very angry as they never mentioned that and this should have been resolved when installed. They agree and send a crew the next week to fix without a cost. I liked that. It was September/Oct already so heat went down and AC didnt need to work so hard so no issues there. In summer of 2024 the HVAC system could not keep up with temperatures over 92 F - which was my main issue to start with. I called them several times, they sent 3-4 different technicians that tried filing up the gas in the system, switching stuff, or just simply telling me "it was too hot outside and that wsa the issue". After dealing with that all summer I was fed with that and call them angry again, to what they told me "we will send the best technician we have" and they did. This super technician came and told me the duct system was not set up properly, and needed to be updated, with a price tag of $1.5K. I called them angry again since that was my question to begin with when quoting them for a system, and have been ghosted ever since. Its been 3 months now. On a separate story, my family and I have been having health issues without explanation. We did some mold testing here and there with negatives coming up, only to look into one of the ducts directly connected to the system and finding a goooood ole black mold colony hiding in there - even when having a air purification system, and having the installing team they saw nothing when installing. So not only they have costed me 1.5 summers with the same issue I originally had, $13-14k in costs, Health issues for me, my wife and my baby, but they also are now ghosting me and refusing to answer my emails or calls. This for me is as evil as it gets, and should not be even considered within your options for any type of services. Disgusting client service and should be held liable - which we are in the process of.

I requested a warranty repair for a unit Patterson installed several months prior. Cody personally…read morehandled the repair issue. He showed up when he said he would, gave me multiple options to choose from, and performed the work very timely. This was a great experience.

We use Patterson several years ago and bought new system. During this transaction they ruined the…read morecarpet and due to them saying carpet was old they didn't want to do anything. I told them no problem, I even cleaned up all the mess. We have since moved after buying a new home and needing heating and air yearly maintenance we definitely did not consider calling Patterson.

Put in our hot water heater....Quick, professional and a quality price! Beyond happy with Love…read morePlumbing!

Installed new Trane Heating & Air Conditioning System for me their $quote was much better than any…read moreother HVAC Company! They are highly professional, polite efficient punctual kind and nothing too much trouble! They followes up to make sure I was completely satisfied or had any questions! Office handled payment very professionally! I highly recommend Loves Plumbing and Air Conditioning Co. as they came highly recommended to me from several friends who had used their services!

Walker and company came out. They fixed my water leak that was costing a small fortune. Great…read moreprofessional service! Provided a solution that another company missed!

Thank you BRICE for coming out and running the new dirty water line today…read moreEverything is working perfectly It's so nice to have a company like Superior Plumbing & Drains which stand behind their work and are quick to react to one's needs

Very disappointing!! I purchased a rather expensive Dakin HVAC system from South End 9-3-24. The…read moreinvoice states that I have a 12 year labor and parts warranty. When I needed immediate service this morning I had a very difficult time reaching anyone and when I ultimately did, I was told that South End no longer does HVAC work. Hi will no longer do business with this company for any service they say that they provide.

This is a story of how not to run a company. I have been a client of South End Heating and Air for…read moresome time, and a huge fan of the previous management. The situation appears to have changed, and as a result, I have pulled my 5-star review. Since the change in management, the customer service level has dropped like a rock, and it has been nearly impossible to get through to them on the numerous phone numbers that seem to constantly change on the website. When you do get through by calling their personnel directly, they tell you they will have someone call you back, and never return your call. Turns out there's a reason for that. I just found out that they appear to have exited the residential business. I can appreciate a pivot in business focus where it makes sense, although it would have been great if they had let me know in the middle of winter so I could find another provider. Delayed refunds for services, not returning calls, etc., can destroy a brand and negatively impact the business going forward. At a minimum, it would be great if you could communicate the change in focus and connect us with other residential providers. I would not recommend this company.

We had a clogged drain in our washing machine and Wyatt Works was recommended by neighbors. They…read morecame out the next day and had it fixed in Less than 30 minutes. Brendan was our plumber and was such a friendly young man. He was very polite, helpful, & knowledgeable explaining the whole process to us. I wish him well in the future and would highly recommend this company for your plumbing needs.

I had an issue with my well, the pump stopped working. Joe at Wyatt Works kept contact with me…read morethrough the whole ordeal, giving me frequent updates until my appointment was assigned. Shannon McMullen was assigned to work on it and quickly found the issue was the low pressure switch on the well. From start to finish she was done with the work and my water restored within 20 minutes. I would 100% recommend Wyatt Works Plumbing to friends and family

Always get superior service from the All City team. Shout out to Michael for getting my gas pack…read moresystem running clean for the summer!

Service Representative, Mr. Tim came out to investigate issues with my upstair furnace not heating…read more He was courteous, professional, and all things knowledgeable about why my furnace was not heating. He explained in detail the issue and all options for repair or replacement. We will definitely use All City Heat and Air for future work.

My mother had the main pipe in her front yard break. Her neighbor actually called Queen City and…read moreI'm so thankful he did. Zac came out early the next morning, identified the problem immediately and came back to repair early the next mornin. This will definitely be my go to plumber moving forward. Thank you Zac!!!

Good morning, I have used Queen City a couple of times before and their service was excellent…read more Well, just like before. I received great service. A professional named Vinton Moore came and fixed a minor leak in my bathroom and replaced garbage disposal. I was very pleased with his attitude and timely manner in which he completed the work. Overall pleasant experience. You guys always dress well. I'll call you when I need you. Thanks as always.