We've been coming here for years. My son has had glasses since he was in preschool and they are amazing with him! They are amazing with my whole family!! Would highly recommend Optica Eye Centers. Both of the Doctors are great and the staff is great as well, we love Julian!! read more

Optica Eye Centers - Optometrists Near Me - Bloomingdale, Illinois

Dr. Carol Lynn Kopke, O.D. and Optica Eye Centers in Bloomingdale are excellent! The staff is friendly and very professional. They keep getting better each year. I would recommend Optica Eye Centers to my friends and relatives - which means I truly believe they are the BEST! read more

I enjoy coming here every year for my yearly check up. The staff is so nice. Thank you Disa for your help!

it is hard to get through on the phone. One doctor messed up my prescription. I called over and over before I could get in touch with someone. The other doctor finally fixed it. I just called to ask for my PD because I wanted to order an extra pair online. the receptionist said they are not allowed to give me my PD because anywhere else I go should measure. I said I paid 350 for a pair of glasses from Optica, so I just want a cheaper back up pair. She said, "WELL THATS THE CHANCE YOU'LL TAKE." i said," but you know what the PD was for my glasses?" She said, "yes but we are not allowed to give it out because it's not part of your prescription." I WILL NOT BE RETURNING. read more

The first few years were fine. My last visit they called me in an hour and a half after my appointment time. They were literally taking people who got there after me first. Then Dr kopke saw my daughter and because she said she had headaches the first thing the doctor mentioned was brain tumor! Wth? Who tells somebody that? When there are 20 other things that it's most likely to be. My daughter suffers from severe anxiety already that was the worst thing she could have heard. I will never step foot there again read more

Dr Kopke is the best! I have been going to her for years and I always have a pleasant experience. The staff is nice and the exam I get is always very thorough. They take the time to help you pick out your frames if you need it and explain all the pricing too so there are no surprises. I recommend Optica Eye to all my friends and coworkers. read more

Horrible service. Called and they asked for my insurance. I asked for their email to send it to them and that 3 of my other kids and myself have already seen them since we switched insurance so I know that they take it. They proceeded to put me on hold while she looked for the email. 5 minutes later she came back and I explained that I already found it. As I'm waiting for her to schedule my appointment she is having a conversation with someone else and not talking to me. Finally she comes back and give me a date two months from now! Never have I waited that long to see an eye doctor. Her service on the phone was horrible. I have gone there for years and recommended them in the past. I will no longer go to them because of how I was handled on the phone today read more

I had a great experience going to Optica Eye Care. Dr. Carol Lynn Kopke did an outstanding job working to find the best contact prescription to help improve my vision. Everyone in the office is very friendly and treats you in a very professional manner. I would highly recommend them read more

If I could give no stars I would! Do not go here. Not only will you not be helped with uneducated staff, but you'll also have a rude, passive aggressive eye doctor dismiss every question you have on eye health. If you can avoid this place, I would. I switched and ended up going to Visionworks and the eye doctor at Walmart and they were incredibly helpful. read more

Front desk staff so rude with people I will never go there again Alejandro Ramirez is a great eye doctor but his front desk staff horrible!!!! read more

I received the most thorough eye exam of my life, Dr. Kopke listened to my concerns and complaints about my vision and I never before felt a doctor listened so well and addressed my concerns. She was caring and compassionate and gave me the best prescription of my life. The staff was extremely nice and friendly answering all my questions with patience and a great explanation, I never felt like they were selling me anything, but more helping me make the best choice for my needs and wants. When I picked up my glasses and put them on I was able to see in a way I never had before, I felt like a little kid putting on glasses for the first time. I had goosebumps when I put them on and I actually cried in the car, this was a life changing experience. read more

Very unprofessional staff, and they seem to overbook patients. I've been there twice, and both times I waited over 20 minutes to be seen. Then they rush you through your exam. After the doctor prescribed glasses for my son, I went to two different doctors to get additional opinions. Both took the time to do extensive testing/exams to determine whether he needed them, and both said he did not. This is a drive-through eye center, with a poor selection of glasses, and I wouldn't recommend it to anyone. read more

The staff is very nice and patient. Sarah is extremely professional and provides excellent customer service. The products ordered came in a timely fashion. I highly reccomend this store if your looking for modern, professional experience. read more

Broadway location- Terrible service! Never going back! First of all, I ordered a pair of contacts, it's been 2 months and they still don't have them for me. Second of all, the doctor makes you come back for a ridiculous amount of "follow up" appointments just to collect your money. Lastly, their office is never open when it's supposed to be. Went in for two different appointments and no one was there!! Unbelievably awful! Do not recommend! read more

After taking my son to take his driver's test on his birthday and having him get a restriction for NO DRIVING AFTER 4:30 the kid was devastated! Reason being, he broke his glasses. So after calling around to multiple places, this place was the only place that could get him in the next day. We arrived 10 minutes before our scheduled time and were seen right away. The ladies did an amazing screening, which was not only quick but they explained everything they were doing from the glaucoma testing to the color testing. He was then taken to another room to wait for the Doctor, who came in not even five minutes later and introduced himself. He did the eye exam and explained his findings and filled out the paperwork for the driving facility to lift the 4:30 restriction (as long as he wears his glasses or contacts while driving) The best part was check out with Sara and the other lady (forgive me for not remembering her name) they were amazing. They really know how to engage with teenagers and get them to talk and open up. My son is very quiet and just to see him smiling made me happy! I was so impressed I bought a pair of glasses for myself as well!!! I am now making an appointment for my daughter to have her exam done here and I will bring my mom all the way from Loves Park,IL just to see Sara and I recommend anyone else if you're a chatter and a friendly person like me. I love a warm and welcoming environment anyday!! You guys rock!! read more

Do not go. I went to the Broadway St location. They do not answer the phones or return phone calls. My glasses did not fit properly and after wearing glasses most of my life, this would be the first time I have encountered this. They were adjusted when I first visited after receiving them and I have been calling to bring them back in and no one answers the phone. I understand that they are split between offices, but the voicemail doesn't tell you which days they are at the location. Terrible customer service. read more

Switched to this provider because my new vision insurance was not accepted at the place I have been going to for years. Arrived at 3:55 for a 4:00 appointment. I was given a clipboard with forms to complete which I could have completed before my appointment if I had been told about them ahead of time. While I was waiting I was treated to many of the office staff speaking very loudly about other patients and their insurance issues, in English and in Spanish. At 4:30, I approached the desk and asked if I had the time of my appointment correct, perhaps I arrived too early. The receptionist confirmed my appointment time was correct, went into the back, then returned and told me I would be seen "shortly." I was eventually taken into an exam room at 4:45. The doctor I saw was pleasant, but given the comments below about problems with prescriptions, now I am worried the glasses will not be correct when I get them. I will either edit this review or post another when I receive the glasses in about 10 days. read more

Took my daughter here for contacts. The first appt we had to wait over an hour till the doctor came in. After that I was told it would be an additional 1-1/2 weeks till they got the contacts. After that I had to set up a non convenient time to have a "class". Please note I still was not given my prescription. I was then told I had to come back again in 2 weeks for the dr to look at them. After returning yet again, I let the front desk girl now I just wanted the prescription and she told me I would have to wait 45 min to get it. I asked if they would fax it and they said yes. Here we are 2 weeks later and I am still fighting to get the prescription. The staff is rude and not helpful. I will never return again with me and my 2 kids. read more

I have been a patient of Dr. Kopke for many years now. Whenever I go to the office it is always clean and the staff is always welcoming. I have never had a problem with any glasses or contacts I have received. She also takes her time to explain to me what is going on with my prescription and answers any questions I may have. I have never waited long to be seen. I have been to other offices that likes to rush you out of there so they can see their next patient, but she is always very friendly and her exams are always spot on. Just brought my 6 year old son up there 2 weeks ago to get an exam. He was hesistant at first, but she let him know how cool he would be wearing his new glasses and eased all of his fears. They were ready within the next week. We went up there and had them fitted properly to his head by the staff and he has been wearing them happily everyday now. She also has an exceptional staff that is there to help you pick the perfect frame and explains all of your benefits and recommends what it best for you to add to your lenses. In the end I didn't even pick my frame. I kept choosing designer frames that I wanted, but it was instead chosen by the staff and I absolutely love them. They fit me perfectly and I couldn't be more happier with their selection because they knew which frame to recommend with my high prescription and high cheek bones. I recently moved 4 years ago and still make the hour and a half drive because Dr. Kopke is that great at what she does. You won't find a more personable doctor than her. read more

Poor customer service! After waiting a week for my glasses to arrive, when I got there I was told it will take another 2-3 weeks for my clip on's to come! For the price of these glasses I do not need the added sarcasm and poor customer service, I would definitely NOT recommend this location. read more